NOTE: The 311 dataset is currently showing incorrect values in the "Agency Name" column. Please use the "Agency" column in the interim while this is being resolved.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

This dataset contains a listing of comments and requests from the public for the addition of a new or update to an existing NYC 311 service request/complaint type. This data is required to be published under Local Law 97 of 2022.

This data set includes all channels of engagement in which a service request is created.

Refer to this link to learn more about BOS:311: https://www.cityofboston.gov/311/

Context

These datasets were added to empower people to explore what are the housing complaints that affect New York the most. I added PLUTO data to enrich the set with building features and characteristics.

Content

The data was acquired from opendata and filtered for only HPD, PLUTO adds information about building features and is divided by boroughs.

Acknowledgements

Al the pictures from the banner are by Photo by Colton Duke on Unsplash

Inspiration

I would love to see what you find to be the most abundant complaints and if you could predict which ones will keep increasing in the future.

NOTE: THIS DATA STOPPED UPDATING AS OF TUESDAY FEBRUARY 4, 2025 The City of Pittsburgh has transitioned to a new 311 system. We will be working on a new data connection to the Regional Data Center in the near future.

This data set shows 311 service requests in the City of Pittsburgh. This data is collected from the request intake software used by the 311 Response Center in the Department of Innovation & Performance. Requests are collected from phone calls, tweets, emails, a form on the City website, and through the 311 mobile application.

For more information, see the 311 Data User Guide.

For more information on 311 requests and the differences between the current and historical versions of the 311 data tables below, see the 311 Data User Guide​​.

If you are unable to download the 311 data due to a 504 Gateway Timeout error, use this link instead: https://tools.wprdc.org/downstream/29462525-62a6-45bf-9b5e-ad2e1c06348d

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints. This dataset represents all Service Request from October 1, 2020 to present.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

As described in https://data.cityofchicago.org/stories/s/311-Dataset-Changes-12-11-2018/d7nq-5g7t, the function of this dataset was replaced by https://data.cityofchicago.org/d/v6vf-nfxy. This dataset is historical-only. All open sanitation code complaints made to 311 and all requests completed since January 1, 2011. The Department of Streets and Sanitation investigates and remedies reported violations of Chicago’s sanitation code. Residents may request service for violations such as overflowing dumpsters and garbage in the alley. 311 sometimes receives duplicate sanitation code complaints. Requests that have been labeled as duplicates are in the same geographic area as a previous request and have been entered into 311’s Customer Service Request (CSR) system at around the same time. Duplicate complaints are labeled as such in the status field, as either "Open - Dup" or "Completed - Dup." Data Owner: Streets and Sanitation (http://www.cityofchicago.org/content/city/en/depts/streets.html). Time Period: January 1, 2011 to present. Frequency: Data is updated daily. Related Applications: 311 Service Request Status Inquiry (https://servicerequest.cityofchicago.org/web_intake_chic/Controller?op=createsrquery2) and Report Sanitation Code Complaint (https://servicerequest.cityofchicago.org/web_intake_chic/Controller?op=locform&invSRType=SCB&invSRDesc=Sanitation%20Code%20Violation&locreq=Y&stnumreqd=Y).

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

Note: This filtered view shows only those service requests from the underlying dataset that are not marked as duplicates. -- All open sanitation code complaints made to 311 and all requests completed since January 1, 2011. The Department of Streets and Sanitation investigates and remedies reported violations of Chicago’s sanitation code. Residents may request service for violations such as overflowing dumpsters and garbage in the alley. 311 sometimes receives duplicate sanitation code complaints. Requests that have been labeled as duplicates are in the same geographic area as a previous request and have been entered into 311’s Customer Service Request (CSR) system at around the same time. Duplicate complaints are labeled as such in the status field, as either "Open - Dup" or "Completed - Dup." Data Owner: Streets and Sanitation (http://www.cityofchicago.org/content/city/en/depts/streets.html). Time Period: January 1, 2011 to present. Frequency: Data is updated daily. Related Applications: 311 Service Request Status Inquiry (https://servicerequest.cityofchicago.org/web_intake_chic/Controller?op=createsrquery2) and Report Sanitation Code Complaint (https://servicerequest.cityofchicago.org/web_intake_chic/Controller?op=locform&invSRType=SCB&invSRDesc=Sanitation%20Code%20Violation&locreq=Y&stnumreqd=Y).

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

As described in https://data.cityofchicago.org/stories/s/311-Dataset-Changes-12-11-2018/d7nq-5g7t, the function of this dataset was replaced by https://data.cityofchicago.org/d/v6vf-nfxy. This dataset is historical-only. All open abandoned vehicle complaints made to 311 and all requests completed since January 1, 2011. A vehicle can be classified as abandoned if it meets one or more of the following criteria:All open abandoned vehicle complaints made to 311 and all requests completed since January 1, 2011. A vehicle can be classified as abandoned if it meets one or more of the following criteria: 1) On a public way in a state of disrepair as to be incapable of being driven in its present condition. 2) Has not been moved or used for more than seven consecutive days and is apparently deserted. 3) Has been left on the public way without state registration or a temporary state registration placard for two or more days. 4) Is a hazardous dilapidated vehicle left in full view of the general public, whether on public or private property. For some Open service requests, the vehicle has been towed but further action is required before the request may be closed. 311 sometimes receives duplicate abandoned vehicle complaints. If a vehicle is towed it remains as open, work in progress until it is redeemed, transferred or disposed of. The service request is not closed until there is a final disposition for the vehicle. Requests that have been labeled as Duplicates are in the same geographic area and have been entered into 311 Customer Service Requests (CSR) system at around the same time as a previous request. Duplicate reports/requests are labeled as such in the Status field, as either "Open - Dup" or "Completed - Dup." Data is updated daily.

FOIA requests received by 311 as of May 1, 2010

As described in https://data.cityofchicago.org/stories/s/311-Dataset-Changes-12-11-2018/d7nq-5g7t, the function of this dataset was replaced by https://data.cityofchicago.org/d/v6vf-nfxy. This dataset is historical-only.

All open rodent baiting requests and rat complaints made to 311 and all requests completed since January 1, 2011. The Department of Streets & Sanitation investigates reported rat sightings. Alley conditions are examined. If any damaged carts are identified, Sanitation Ward Offices, which distribute the carts are notified. Rodenticide is placed in rat burrows to eradicate nests. 311 sometimes receives duplicate rat complaints and requests for rodent baiting. Requests that have been labeled as Duplicates are in the same geographic area and have been entered into 311’s Customer Service Requests (CSR) system at around the same time as a previous request. Duplicate reports/requests are labeled as such in the Status field, as either "Open - Dup" or "Completed - Dup." Data is updated daily.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

This is the universe of complaints received by Department of Buildings (DOB). It includes complaints that come from 311 or that are entered into the system by DOB staff. A Complaint Categories codes can be found at http://www1.nyc.gov/assets/buildings/pdf/bis_complaint_disposition_codes.pdf