NOTE: The 311 dataset is currently showing incorrect values in the "Agency Name" column. Please use the "Agency" column in the interim while this is being resolved.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

This data includes all New York City 311 service requests from 2010 to the present, and is updated daily. 311 is a non-emergency number that provides access to non-emergency municipal services. This public dataset is hosted in Google BigQuery and is included in BigQuery's 1TB/mo of free tier processing. This means that each user receives 1TB of free BigQuery processing every month, which can be used to run queries on this public dataset. Watch this short video to learn how to get started quickly using BigQuery to access public datasets. What is BigQuery .

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

Description

NYC 311's mission is to provide the public with quick and easy access to all New York City government services and information while offering the best customer service. Each day, NYC311 receives thousands of requests related to several hundred types of non-emergency services, including noise complaints, plumbing issues, and illegally parked cars. These requests are received by NYC311 and forwarded to the relevant agencies such as the police, buildings, or transportation. The agency responds to the request, addresses it, and then closes it.

Problem Objective :

Perform a service request data analysis of New York City 311 calls. You will focus on the data wrangling techniques to understand the pattern in the data and also visualize the major complaint types. Domain: Customer Service

Analysis Tasks to be performed:

(Perform a service request data analysis of New York City 311 calls)

Import a 311 NYC service request. Read or convert the columns ‘Created Date’ and Closed Date’ to datetime datatype and create a new column ‘Request_Closing_Time’ as the time elapsed between request creation and request closing. (Hint: Explore the package/module datetime) Provide major insights/patterns that you can offer in a visual format (graphs or tables); at least 4 major conclusions that you can come up with after generic data mining. Order the complaint types based on the average ‘Request_Closing_Time’, grouping them for different locations. Perform a statistical test for the following: Please note: For the below statements you need to state the Null and Alternate and then provide a statistical test to accept or reject the Null Hypothesis along with the corresponding ‘p-value’.

Whether the average response time across complaint types is similar or not (overall) Are the type of complaint or service requested and location related?

Context

These datasets were added to empower people to explore what are the housing complaints that affect New York the most. I added PLUTO data to enrich the set with building features and characteristics.

Content

The data was acquired from opendata and filtered for only HPD, PLUTO adds information about building features and is divided by boroughs.

Acknowledgements

Al the pictures from the banner are by Photo by Colton Duke on Unsplash

Inspiration

I would love to see what you find to be the most abundant complaints and if you could predict which ones will keep increasing in the future.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

General properties of the 311 data for NYC, Chicago and Boston.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

All 311 Service Requests from 2010 to early March 2012. This information is automatically updated daily.

This dataset provides information on 311 in New York, United States as of June, 2025. It includes details such as email addresses (where publicly available), phone numbers (where publicly available), and geocoded addresses. Explore market trends, identify potential business partners, and gain valuable insights into the industry. Download a complimentary sample of 10 records to see what's included.

This data set contains wait times experienced by individuals who request an interpreter during their calls to 311.

For more data about 311 calls, please refer to the 311 Call Center Inquiry dataset.

For more information on NYC311 Language Access, please refer to https://portal.311.nyc.gov/article/?kanumber=KA-03541.

This is a version of the 311 dataset used in the following paper: Data Polygamy: The Many-Many Relationships among Urban Spatio-Temporal Data Sets, F. Chirigati, H. Doraiswamy, T. Damoulas, and J. Freire. In Proceedings of the 2016 ACM SIGMOD International Conference on Management of Data (SIGMOD), 2016 The dataset includes records from 311, a telephone number that provides non-emergency services to New York City, from 2003 to 2014. The original data is available at the NYC Open Data portal.

All 311 Service Requests from 2010 to early March 2012. This information is automatically updated daily.

This dataset provides information about the number of properties, residents, and average property values for Route 311 cross streets in Patterson, NY.

Best 311-based model performance for modeling socio-economic features in different cities.

Real Gross Domestic Product: Food and Beverage and Tobacco Product Manufacturing (NAICS 311-312) in New York was 9401.60000 Mil. of Chn. 2009 $ in January of 2023, according to the United States Federal Reserve. Historically, Real Gross Domestic Product: Food and Beverage and Tobacco Product Manufacturing (NAICS 311-312) in New York reached a record high of 11435.60000 in January of 2010 and a record low of 7844.30000 in January of 2004. Trading Economics provides the current actual value, an historical data chart and related indicators for Real Gross Domestic Product: Food and Beverage and Tobacco Product Manufacturing (NAICS 311-312) in New York - last updated from the United States Federal Reserve on July of 2025.

311 Service Requests for 2008. This is historical data and will not be updated.

All 311 Requests from year 2009. This is historical data and will not be updated.

Context

NYC Open Data is an opportunity to engage New Yorkers in the information that is produced and used by City government. We believe that every New Yorker can benefit from Open Data, and Open Data can benefit from every New Yorker. Source: https://opendata.cityofnewyork.us/overview/

Content

Thanks to NYC Open Data, which makes public data generated by city agencies available for public use, and Citi Bike, we've incorporated over 150 GB of data in 5 open datasets into Google BigQuery Public Datasets, including:

• Over 8 million 311 service requests from 2012-2016

• More than 1 million motor vehicle collisions 2012-present

• Citi Bike stations and 30 million Citi Bike trips 2013-present

• Over 1 billion Yellow and Green Taxi rides from 2009-present

• Over 500,000 sidewalk trees surveyed decennially in 1995, 2005, and 2015

This dataset is deprecated and not being updated.

Fork this kernel to get started with this dataset.

Acknowledgements

https://opendata.cityofnewyork.us/

https://cloud.google.com/blog/big-data/2017/01/new-york-city-public-datasets-now-available-on-google-bigquery

This dataset is publicly available for anyone to use under the following terms provided by the Dataset Source - https://data.cityofnewyork.us/ - and is provided "AS IS" without any warranty, express or implied, from Google. Google disclaims all liability for any damages, direct or indirect, resulting from the use of the dataset.

By accessing datasets and feeds available through NYC Open Data, the user agrees to all of the Terms of Use of NYC.gov as well as the Privacy Policy for NYC.gov. The user also agrees to any additional terms of use defined by the agencies, bureaus, and offices providing data. Public data sets made available on NYC Open Data are provided for informational purposes. The City does not warranty the completeness, accuracy, content, or fitness for any particular purpose or use of any public data set made available on NYC Open Data, nor are any such warranties to be implied or inferred with respect to the public data sets furnished therein.

The City is not liable for any deficiencies in the completeness, accuracy, content, or fitness for any particular purpose or use of any public data set, or application utilizing such data set, provided by any third party.

Banner Photo by @bicadmedia from Unplash.

Inspiration

On which New York City streets are you most likely to find a loud party?

Can you find the Virginia Pines in New York City?

Where was the only collision caused by an animal that injured a cyclist?

What’s the Citi Bike record for the Longest Distance in the Shortest Time (on a route with at least 100 rides)?

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