Introduction

The dataset comprises over 12,000 chat conversations, each focusing on specific Telecom related topics. Each conversation provides a detailed interaction between a call center agent and a customer, capturing real-life scenarios and language nuances.

Topic Diversity

The chat dataset covers a wide range of conversations on Telecom topics, ensuring that the dataset is comprehensive and relevant for training and fine-tuning models for various Telecom use cases. It offers diversity in terms of conversation topics, chat types, and outcomes, including both inbound and outbound chats with positive, neutral, and negative outcomes.

Language Variety & Nuances

The conversations in this dataset capture the diverse language styles and expressions prevalent in Hindi Telecom interactions. This diversity ensures the dataset accurately represents the language used by Hindi speakers in Telecom contexts.

The dataset encompasses a wide array of language elements, including:

This linguistic authenticity ensures that the dataset equips researchers and developers with a comprehensive understanding of the intricate language patterns, cultural references, and communication styles inherent to Hindi Telecom interactions.

Conversational Flow and Interaction Types

The dataset includes a broad range of conversations, from simple inquiries to detailed discussions, capturing the dynamic nature of Telecom customer-agent interactions.

Each of these conversations contains various aspects of conversation flow like: