Salesforce.com had a total of around 72,682 employees as of the 2024 fiscal year. Salesforce's number of employees has decreased by approximately 6,000 during the measured period. The fiscal year end of the company is January, 31st.

In fiscal year 2025, the total number of employees at Salesforce was 76,453. The employee count increasedby 3,771 from 72,682 (in 2024) to 76,453 (in 2025). It represents a 5.19% year-over-year growth in employee count.

Salesforce.Com is a public company headquartered in California with an estimated 72,682 employees. In the US, the company has a notable market share in at least five industries: Data Processing & Hosting Services, Business Analytics & Enterprise Software Publishing, CRM System Providers, Business Intelligence Software, Collaboration & Project Management Software and Business Analytics & Enterprise Software Publishing. Their largest market share is in the CRM System Providers industry, where they account for an estimated 58.7% of total industry revenue and are considered a Golden Goose because they display medium to strong market share and strong profit, but slower revenue growth than some of their peers.

In 2025, the global communications platform as a service (CPaaS) market is projected to reach 21.7 billion U.S. dollars in size. As enterprises increasingly migrate to the cloud and adopt customized engagement applications, this market is expected to grow in the future. What are solutions provided by communication platforms? CPaaS are cloud-based platforms delivered over both private and public IP networks. This market encompasses a variety of offerings and solutions for enterprises, with a focus on improving customer communication channels. Examples include video messaging and menu-driven app development tools, among others. CPaaS can help companies to meet their customers’ communication expectations while allowing them to program solutions that fit their specific business needs. In other words, CPaaS allows developers to integrate different communication capabilities into customer relationship management (CRM) solutions with other business applications to enhance both employee and customer experience. Large companies dominate the market Overall, CPaaS can serve companies of all sizes with a back-end communication infrastructure that is sold as a service from a vendor. Next to many smaller companies in the market are the more well-known vendors which include Salesforce, SAP, or Microsoft. The CPaaS market is expected to diversify in the future as telecom carriers intensify their activity in this segment.