In 2023, approximately 105,400 people worked for Verizon Communications as employees. The vast majority of Verizon’s employees are located in the United States. Workforce changes and future Even though Verizon is mostly active in the United States, the company provides products and services in more than 150 countries. The operator's number of employees has been decreasing steadily; in 2018, the company stated that it would reduce its workforce in order to better position itself for future growth. According to Verizon, the reasons for the recent cutback include reducing costs and preparing for 5G technology. The largescale workforce reduction was achieved by offering employees who volunteered to leave compensation and other benefits. Verizon in the telco industry Verizon is one of the largest U.S. telecom companies, alongside AT&T and T-Mobile US. AT&T leads the wireless market when measured by connections. As of the first quarter of 2023, around 46 percent of U.S. wireless connections were operated by AT&T, while Verizon and T-Mobile US operated around 30 and 24 percent respectively. Despite this, Verizon generated the most revenue of the three operators in 2022, with AT&T having spun-off its interests in the media company WarnerMedia.

In 2023, Verizon's largest business segment was unsurprisingly its enterprise and public sector segment which generated over 15 billion U.S. dollars that year. The business markets and other categories generated some 12.7 billion U.S. dollars. While the enterprise and public sector segment refers to providing wireless and wireline solutions to large businesses and government entities, the business markets and other category refers to offerings of wireless services, equipment, voice solutions, and networking products to businesses that don’t meet the criteria for enterprise and public sector segment. It also includes mobile resource management solutions.

In 2023, Verizon Communications generated a total operating revenue of 134 billion U.S. dollars. Verizon is one of the leading mobile operators in the United States, alongside AT&T and T-Mobile US.

Verizon’s revenue streams With around 100 billion U.S. dollars in annual revenue, wireless services account for 75 percent of Verizon’s total revenue, making it the company’s largest business segment. Within this segment, Verizon provides wireless communications products and services to consumer, business and government customers on a postpaid and prepaid basis in the United States. Verizon’s wireline segment, which has declined over the last eight years, offers video and data services, networking solutions and long-distance voice services, among other services.

Employees at Verizon Verizon Communications Inc. was founded in 1983 and today employs close to 105.4 thousand people worldwide. This is a lower number compared to previous years. In September 2018, the company had announced a voluntary separation program for certain U.S.-based management employees in order to reduce costs and prepare for the 5G future.

In 2018, 213,306 of AT&T’s full-time employees were working in the company’s home market: The United States. The rest of AT&T's employees is distributed in 59 countries around the world, but most of them are located in Mexico and other Latin American countries.

AT&T’s workforce

AT&T is the largest employer in the U.S. telecom industry, as the company's main competitor in the market Verizon currently has less than 150 thousand employees. As the major employer in the telecom industry, AT&T is also the largest employer in its home state of Texas, where the company has its headquarters in Dallas. Close to 45 percent of the company’s U.S. employees were persons of color in 2018.

While AT&T does not provide figures on the makeup of its workforce by profession, the composition most likely reflects the breakdown of the overall U.S. telecom industry workforce. The majority of employees in the telecommunications industry work as equipment and line installers and repairers, or customer service representatives. Additionally, a third of the AT&T workforce worldwide is comprised of female employees in 2018.

AT&T’s revenue by region

The telecom company provides wireless services and broadband subscription television services and generates most of its revenue from its communications segment; WarnerMedia is AT&T's second-largest segment.

The company makes the bulk of its revenue in the United States, as just over 90 percent of the company’s total global revenue was generated in its domestic market in 2018. Outside of the United States, AT&T for example generates revenue through Vrio, which is a leading digital entertainment provider in South America and through wireless services in Mexico.

The telecommunications firm Verizon is the leading provider of mobile services in the United States, with a market share of nearly 37 percent of wireless subscriptions as of the last quarter of 2024. T-Mobile and AT&T are the other major wireless carriers in the U.S. market.  The market share is based on subscription figures reported by the companies in quarterly earnings and financial statements. Mobile virtual network operator (MVNO) subscriptions were not considered for the statistic. Seismic shift: T-Mobile and Sprint Merger T-Mobile’s 26.5 billion U.S. dollar acquisition of Sprint Corp. became official on 1st April 2020, a merger that temporarily reduced the number of major wireless providers in the United States. Under the terms of the merger, T-Mobile acquired Sprint’s 33.84 million postpaid subscribers, joining the 47 million T-Mobile postpaid wireless subscribers. DISH Network Corporation acquired Sprint’s prepaid mobile business, Boost Mobile, raising that number to four, satisfying the United States Department of Justice (DOJ) that the market would remain competitive.  T-Mobile is the largest U.S. telco by market cap As of 2024, T-Mobile had a market capitalization of over 214 billion U.S. dollars, the highest of any U.S. telecommunications company. Beijing-based China Mobile and U.S. giant Verizon trailed, with a market cap of 213 and 178 billion U.S. dollars, respectively. Comcast and AT&T were valued at 160 and 134 billion U.S. dollars, respectively.

The statistic depicts the churn rate of AT&T in regards to wireless subscribers from 2007 to 2017. In 2017, the churn rate was at 2.36 percent.

AT&T - additional information

AT&T is an American multinational telecommunications company based in Dallas, Texas. The company was recently ranked as being the most valuable telecom brand in the world and the company naturally enjoys the lead in the market in the United States as well. The company’s operating revenue has been strong and consistent over the past years and has consistently sat at more than 100 billion US dollars annually for some time. AT&T’s net profit however has fluctuated somewhat in recent times but has also been as high as almost 20 billion US in the past.

Employee numbers at AT&T have been declining annually since 2007, due to a number of various cuts across the business. Despite the cuts, AT&T was still the telecommunications company with the greatest number of employees as of 2012. In the United States AT&T’s greatest competitor is Verizon Communications, who also enjoys a significant share of the wireless market across the country. Verizon was also among the most valuable telecommunications brands worldwide with a value of more than 53 billion as of 2013.

In the fourth quarter of 2024, AT&T attributed just over 31.1 billion U.S. dollars in revenue to its communications business segment. This segment has made up the vast majority of the company’s revenue since it reorganized its reporting structure in the third quarter of 2018. AT&T spins off its interests in WarnerMedia WarnerMedia, the result of a merger between Time Warner and AT&T in mid-2018, was formerly a key business segment for the operator. The deal represented a major move into the entertainment industry, with AT&T overseeing the launch of HBO Max, a streaming service intended to challenge Netflix and Amazon. AT&T subsequently spun off its interests in WarnerMedia in 2022, marking its exit from the entertainment sector. The spin off deal saw WarnerMedia merge with Discovery, Inc. to create Warner Bros. Discovery. AT&T refocuses on wireless Since relinquishing its interests in WarnerMedia, AT&T has sought to refocus its efforts on the development of its telecommunications offerings. The firm has long been a leader in the wireless sector, having provided around 29 percent of wireless subscriptions delivered by major operators in the U.S. in the second quarter of 2024. The company faces strong competition from rival network operators Verizon and T-Mobile US, particularly in the 5G space. AT&T ranked second in U.S. 5G coverage in 2024, and third in typical 5G download speeds. T-Mobile US held the top spot in both metrics, having invested heavily in its 5G network in an attempt to challenge AT&T and Verizon.

In 2020, the leading telecommunications operator worldwide was the American company AT&T with sales of around 161.5 billion euro. The second biggest operator was the American company Verizon with 117.5 billion euro in sales.

Biggest global telecommunication operators - additional information

Texas-based corporation, AT&T, is the largest telecommunications operator in the world based on revenue in 2020. The company employed over 230,000 people in 2020 and announced a worldwide operating revenue of 171.76 billion U.S. dollars. In 2013, AT&T had a total of almost 183 million wireless subscribers worldwide and provided almost 14.1 million broadband connections in the United States alone.

With revenue of just over 117.5 billion U.S. dollars, Verizon was the second largest global telecom operator in 2020, behind only AT&T. The company, founded in 1983 and based in New York, had 132,200 employees in 2020 and announced a worldwide net income of 17.8 billion U.S. dollars. One of Verizon’s largest sectors is its consumer segment, with which the company generated over 88.5 billion U.S. dollars of revenue in 2020.

AT&T’s worldwide operating revenue was 122.43 billion U.S. dollars in 2024, representing a slight decrease compared to the previous year. Overall, AT&T's revenue has decreased significantly since the company completed a 2022 deal to spin off its interest in media company WarnerMedia. AT&T refocuses on communications AT&T has pivoted its strategy to concentrate on its core telecommunications business after divesting its WarnerMedia assets. Indeed, the company’s communications segment accounts for nearly all its revenues. However, AT&T remains a dominant force in the U.S. wireless market, accounting for nearly 30 percent of major operator subscriptions in the U.S. as of 2024, topped by Verizon and T-Mobile respectively. Nonetheless, AT&T continues to be the second-largest U.S. telecom operator by revenue. Competition in the 5G space However, AT&T faces fierce competition from Verizon and T-Mobile US, particularly in the rapidly evolving 5G landscape. In 2024, AT&T ranked in the second position in the U.S. 5G coverage but ranked third in typical 5G download speeds. T-Mobile US has emerged as the front-runner in both categories, leveraging substantial investments in its 5G infrastructure to challenge the established duopoly of AT&T and Verizon.