Dataset

This dataset was created by najib mrh

Contents

US Airline passenger satisfaction survey

The Washington-Baltimore Regional Air Passenger Survey (RAPS) is designed as an at-gate lobby interview survey. Interviewers distribute survey questionnaires to departing air passengers in the gate holding areas for pre-selected flights, and then collect the filled out questionnaires as the passengers complete them or as the passengers are called to board their flight. The Regional Air Passenger Survey is conducted on a biennial basis at the region’s three major commercial airports: Baltimore/Washington International Thurgood Marshall Airport (BWI), Ronald Reagan Washington National Airport (DCA), and Washington Dulles International Airport (IAD). These surveys provide data which are essential for the airport system planning and master planning processes, which shed lights on passengers' airport choice and preference, trip purpose, modes of access, and their demographic characteristics. This dataset includes one of the survey elements, the Air Passenger Originations by Airport, which summarize the amount of passengers in each of the Airport Analysis Zone (AAZ) in 2011, 2013, 2015, 2017, and 2019. A total of 161 AAZs are represented. Trips originated in each AAZ is also categorized into home based and non-home based. This dataset is updated as additional survey data become available. To obtain a copy of the General Findings Report or Geographic Findings Report of the RAPS, please visit the following two websites:Washington-Baltimore Regional Air Passenger Survey - General Findings ReportWashington-Baltimore Regional Air Passenger Survey - Geographic Findings ReportFor more information on regional air systems-related data and survey findings, please visit TPB’s Continuous Airport System Planning Program (CASP) website.

This statistic shows the result of a 2020 survey among airline passengers regarding their travel satisfaction rate, based on the stage of their journey and passenger type. The results show a 8.69 satisfaction rate among passengers using technology while on board in comparison with non-technology users who reported a 8.12 satisfaction rate.

1) Data Introduction • The Airline Passenger Satisfaction dataset contains the Airline Passenger Satisfaction Survey, an important challenge for airlines.

2) Data Utilization (1) Airline Passenger Satisfaction data has characteristics that: • The dataset includes 24 variables such as gender, consumer type, age, travel type, boarding class, and flight distance, and 20% is test data. (2) Airline Passenger Satisfaction data can be used to: • Factor Analysis: Navigating data to help identify key differences between satisfied and unsatisfied passengers. • Characteristic Importance Analysis: Build a satisfaction prediction model by analyzing the importance of various factors.

In 2024, approximately 2.72 million mishandled-baggage reports were filed in the United States. This was a slight increase from 2.7 million files reported in the previous year. Over the given period, this figure fluctuated dramatically, with a peak of 4.4 million mishandled bags registered in 2007.

In 2024, Republic Airlines was the most punctual U.S. regional airline, with 84.17 percent of their flights arriving on time, meaning they arrived less than 15 minutes later than scheduled. Hawaiian Airlines followed with an on-time arrival performance (OTP) of 83.58 percent, while Endeavor Air rounded out the top three with an OTP of 82.06 percent.

Context

US Airline passenger satisfaction survey

Content

"Satisfaction:Airline satisfaction level(Satisfaction, neutral or dissatisfaction)"

Age:The actual age of the passengers

Gender:Gender of the passengers (Female, Male)

"Type of Travel:Purpose of the flight of the passengers (Personal Travel, Business Travel)"

"Class:Travel class in the plane of the passengers (Business, Eco, Eco Plus)"

Customer Type:The customer type (Loyal customer, disloyal customer)

Flight distance:The flight distance of this journey

"Inflight wifi service:Satisfaction level of the inflight wifi service (0:Not Applicable;1-5)"

Ease of Online booking:Satisfaction level of online booking

Inflight service:Satisfaction level of inflight service

Online boarding:Satisfaction level of online boarding

Inflight entertainment:Satisfaction level of inflight entertainment

Food and drink:Satisfaction level of Food and drink

Seat comfort:Satisfaction level of Seat comfort

On-board service:Satisfaction level of On-board service

Leg room service:Satisfaction level of Leg room service

Departure/Arrival time convenient:Satisfaction level of Departure/Arrival time convenient

Baggage handling:Satisfaction level of baggage handling

Gate location:Satisfaction level of Gate location

Cleanliness:Satisfaction level of Cleanliness

Check-in service:Satisfaction level of Check-in service

Departure Delay in Minutes:Minutes delayed when departure

Arrival Delay in Minutes:Minutes delayed when Arrival

Flight cancelled:Whether the Flight cancelled or not (Yes, No)

Flight time in minutes:Minutes of Flight takes

Allegiant Air was ranked as the U.S. airline with the lowest mishandled baggage rate in 2024, with 0.2 reports per 100 passengers. In contrast, American Airlines mishandled almost one bag per 100 enplaned passengers that year.

Results from the module of the CAA air passenger survey giving their experiences.

Source agency: Transport

Designation: Official Statistics not designated as National Statistics

Language: English

Alternative title: Air Passenger Experience

This statistic shows the result of a global survey among airline passengers regarding the use of technology during travel from 2017 to 2019, with a breakdown by processing steps. During the 2019 survey, 93 percent of the respondents used technology when booking their flight.

When it comes to share of Americans who flew with American Airlines in the past 12 months, ** percent of 18 - 29 year olds do so in the U.S. This is according to exclusive insights from the Consumer Insights Global survey which shows that ** percent of 30 - 49 year old consumers also fall into this category.Statista Consumer Insights offer you all results of our exclusive Statista surveys, based on more than ********* interviews.

Snapshot img

Airline Passenger Communications System Market - 2021-2025

The airline passenger communications system market size is expected to reach a value of USD 2.14 billion, at a CAGR of 8.77%, during 2021-2025. This research study helps in a deep understanding of the underlying forces driving the market growth and current and potential target customers across segmentations. According to our comprehensive survey, factors such as the introduction and adoption of 5G network by the aviation industry are projected to significantly support market growth during the forecast period. View our sample report for insights on the latest trends and challenges that will have a far-reaching effect on the market growth.

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Airline Passenger Communications System Market Segments

Every aspect of business improvement planning depends on the understanding of current and potential target customers across segmentations. Our airline passenger communications system market analysis report extensively covers application (on-board and ground-based) and geography (North America, Europe, APAC, South America, and MEA), wherein you will obtain insights on qualitative and quantitative data that can help in optimizing financial results. Get actionable insights on the airline passenger communications system market segments to recognize and seize financial opportunities.

Furthermore, given the current pandemic situation and its significant effect on industries, it is essential to understand the vulnerable market segments and recovery scope. Our market research experts have evaluated the impact of COVID-19 across market segments for our clients to understand the long-term business implications and foresee opportunities to strengthen market foothold. Want a thorough qualitative and quantitative analysis on the post-pandemic airline passenger communications system market predictions on-demand changes for 2021-2025? You can buy the report now with one easy click.

Airline Passenger Communications System Market Vendors and Competitive Analysis

    The airline passenger communications system market size report discusses the current market structure in-depth and how it will shape up during the forecast period based on the entry and exit of market players. At present, the airline passenger communications system market is concentrated and the vendors are deploying growth strategies such as focusing on product features and pricing to gain a competitive advantage. Take a look at our sample report to get an idea of the well-thought-out business planning approaches of key players.

    The unprecedented outbreak of COVID-19 last year impacted market segments that has had a ripple effect on various stakeholders. To make the most of the opportunities and recover from post COVID-19 impact, the market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments. Click here to get COVID-19 impact update.

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Airline Passenger Communications System Market - Region Opportunities 2021-2025

North America will contribute to 35% of the overall airline passenger communications system market growth during the forecast period. The US is the key market for airline passenger communications system market in North America. To unlock exclusive information on potential business markets, economic trends and risks in geographies, and emerging prospective customers buy the report now!

North America has been exhibiting a significant growth rate for airline passenger communications system market vendors. Factors such as the growing partnerships both for the development and operation of airline passenger communications systems, especially for business jet aviation are accelerating the airline passenger communications system market growth in North America. To view our in-depth analytical review on the micro and macroeconomic factors impacting businesses in the regions click here.

The airline passenger communications system market share growth in North America will be slower than the growth of the market in regions such as Europe and APAC. To garner further competitive intelligence and regional opportunities in store for vendors, view our sample report.

Airline Passenger Communications System Market Insights by Application

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According to our market segment

Japan Airlines: Passenger Carried: International data was reported at 1,598.170 Person th in Oct 2018. This records a decrease from the previous number of 1,866.764 Person th for Sep 2018. Japan Airlines: Passenger Carried: International data is updated monthly, averaging 884.704 Person th from Jan 1964 (Median) to Oct 2018, with 658 observations. The data reached an all-time high of 2,108.675 Person th in Aug 2018 and a record low of 16.348 Person th in Jan 1964. Japan Airlines: Passenger Carried: International data remains active status in CEIC and is reported by Ministry of Land, Infrastructure, Transport and Tourism. The data is categorized under Global Database’s Japan – Table JP.TA008: Airlines Statistics. For data on international flights, the survey only covers domestic airline companies.

Abstract copyright UK Data Service and data collection copyright owner.

Users should note that currently the data covers the first three quarters of 2019 with four subject areas, termed 'Airmiles', 'Alcohol', 'Qregtown' and 'Qcontact'. One file is produced each quarter per subject area, and the dataset updated quarterly. These files can be joined together using the variables YEAR, SERIAL, FLOW and QUARTER.

The depositor recommends that only expert users who are very familiar with the coding and weighting structures use these data, as limited support is available. Some considerable understanding of the data is required before meaningful analyses can be made; care must be taken when performing time series operations as codes can vary from year to year and not all variables from one year's dataset are used in other years.

Latest edition information

For the fifth edition (September 2022), a revised Qcontcust 2009-2019 data file was added to the study, with additional category labels added. The data file includes all years from 2009-2019 and users will need to filter the data by year to see cases for individual years.

Each of the four subject areas of this study covers different topics, as it follows:

• 'Airmiles': quarter; flow; serial; UK port or route; direct leg overseas port; final overseas port; distance from UK port to first port; from first to second port; from UK port to second port
• 'Alcohol': year; quarter; month; flow; serial; money spent on spirits; wine; beer; champagne; cigarettes; hand-rolled and other tobacco
• 'Qreg' (covers 2009-2019): year; quarter; month; flow; serial; towns stayed in overnight; details of type of accommodation; number of nights spent in towns; expenditure in towns; regional stay weight; regional visit weight; regional expenditure weight; various validation checks
• 'Qcontact': year; quarter; month; flow; serial; nationality; country of visit/residence; UK counties; date visit began; purpose of visit; intended length of stay; number of people; package tour and cost; expenditure pre-, post- and during visit; flight prefix and suffix; first carrier air or shipping line; direct leg overseas port; final overseas port; long- or short-haul; type of vehicle; number travelling in vehicle; fare type and cost; class of travel; business trip; type of flight; flight origin or destination; gender; age group; UK port or route; quality of response; date of interview; money transfer, net and total expenditure; type of transport; arrivals (number of adults); departures (type of travelling group, number of adults and children); weighting variables; various validation checks

Results from the module of the CAA air passenger survey giving their experiences.

Source agency: Transport

Designation: Official Statistics not designated as National Statistics

Language: English

Alternative title: Air passenger experience of security screening

The Directorate-General for Energy and Transport launched this special Eurobarometer study to understand public awareness of the issue. A survey was conducted in 2005 among the then 25 Member States of the European Union. Although the questionnaires have changed since the 2005 survey was conducted, certain elements remain constant and their results are comparable. The report covers the following areas: 1. Use of different transport means 2. Awareness of passengers’ rights 3. Satisfaction of EU passengers with the different aspects of air travel 4. Complaints in case of inconvenience suffered and the contact bodies

The results by volumes are distributed as follows:

• Volume A: Countries
• Volume AA: Groups of countries
• Volume A' (AP): Trends
• Volume AA' (AAP): Trends of groups of countries
• Volume B: EU/socio-demographics
• Volume B' (BP) : Trends of EU/ socio-demographics
• Volume C: Country/socio-demographics ---- Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: https://www.gesis.org/eurobarometer

This study was designed to examine the individual and situational factors that are likely to be related to airline passengers' use of alcohol. Specifically, the study sought to identify individual characteristics (e.g., gender, age, reason for travel) that are associated with the amount of alcohol that airline passengers consume in-flight, identify situational characteristics (e.g., duration of flight, time of day, day of week) that are associated with the amount of alcohol that airline passengers consume in-flight, and to quantify the proportion of airline passengers for whom high levels of alcohol consumption may pose a risk to others (i.e., those with a history of alcohol-related aggression, those sitting in an emergency exit row, and those who plan to drive after deplaning). Respondents were asked details about their flight on the day of the survey, occurrence of air travel as well as information on their drinking and cigarette habits. Demographic variables include respondents' race, age, gender, education level, and household income.

The statistic depicts the results of the global passenger survey in 2019 regarding the preferred options air passengers would like to be notified on. In that period, 83 percent of respondents said they would like to be notified about their flight status.

The Airline Origin and Destination Survey (DB1B) is a 10% sample of airline tickets from reporting carriers collected by the Office of Airline Information of the Bureau of Transportation Statistics. Data includes origin, destination and other itinerary details of passengers transported. This database is used to determine air traffic patterns, air carrier market shares and passenger flows.

This dataset provides results of a passenger survey from 2017 at Munich airport in Germany (N=67). Within the study, we have examined how relevant factors shaping the modern working world may influence the personal perception of business related air travel. These relevant factors are: (1) Advanced communication technologies, (2) Personal experience and perception, (3) Work structures and requirements towards work, (4) Environment, (5) Alternative transport modes (rail), and (6) Impact of age and life stage. We surveyed business air travellers only. The questionnaire is translated from German to English.

The raw data and questionnaire can be found attached. We invite researcher to duplicate / repeat the study and increase the country coverage and overall sample size. Please cite accordingly. If you have additional questions, please get in touch with us.