The combined number of full- and part-time employees at Amazon.com has increased significantly since the beginning of the COVID-19 pandemic. However, after peaking at **** million in the first quarter of 2022, Amazon's workforce saw a sharp decline. In the first quarter of 2025, the U.S. e-commerce multinational headquartered in Seattle, Washington, had ********* full- and part-time employees. Amazon’s financial dance Amazon’s sharp decline in its workforce is mirrored in the annual net income incurred by the company. In 2022, amazon.com reported a net loss of around *** billion U.S. dollars. However, this is not seen in the company's net sales revenue, which has generally continued to increase over the years, with North America accounting for the largest share. In the final quarter of 2023, amazon.com recorded its highest revenue ever, generating a total of *** billion U.S. dollars. Amazon's labor dwindles When taking a closer look at the number of workers that amazon.com has employed over the past decade, it is evident that there has been a noticeable decline in recent years. From 2021 to 2023, there was a decrease of over ****** employees working for the online marketplace. Even with this decrease in employee count, Amazon still ranks second only to Walmart when comparing leading global companies by the number of employees. To further illustrate, Walmart employed a workforce of *** million individuals in 2023, while Amazon employed *** million.

The combined number of full- and part-time employees of Amazon.com has increased significantly since 2017. Amazon’s headcount peaked in 2021 when the American multinational e-commerce company employed ********* full- and part-time employees, not counting external contractors. However, in 2024, the number dropped to *********. E-commerce crunch The workforce reduction of Amazon follows the mass layoffs hitting the entire e-commerce sector. With the full reopening of physical stores after the COVID-19 pandemic, online shopping demand decreased, leading online retailers to restructure their businesses, including personnel costs. Diversifying business With online retail sales growing slower due to recession and inflation, Amazon can still leverage other profitable revenue segments — from media subscriptions to server hosting and cloud services. On top of that, in 2023 Amazon monitored small enterprises operating in different fields and strategically invested in them, as disclosed startup acquisitions indicate.

Amazon reported 1.56M in Employees for its fiscal year ending in December of 2024. Data for Amazon | AMZN - Employees Total Number including historical, tables and charts were last updated by Trading Economics this last July in 2025.

According to Amazon's announcement, the e-commerce giant planned to hire 125,000 seasonal workers to deal with the high demand that characterizes the holiday shopping period at the end of the year. In 2020, Amazon had already increased its workforce to handle the surge in orders resulting from the COVID-19 pandemic, leading to fewer workers being hired just for the season.

Walmart had about *** million employees in 2024, the highest of all companies worldwide that year. Walmart also led ranking of companies by revenue in 2024. In terms of employees, Amazon followed in second with ahead of Foxconn, also known as Hoi Han Precision Industry.WalmartIn the United States, where Walmart has its highest number of employees, there are ***** stores as of 2023, and some ***** of these stores are Walmart’s Supercenters . The company has expanded all around the world, especially having a high number of stores in Central America. Amazon The number of people employed by Amazon has increased rapidly in recent years. In 2019, less than ******* people worked at the technology company, whereas it employed nearly *** million in 2024. As with the number of employees, its net revenue has also increased over the last years.

Amazon revenue for the twelve months ending March 31, 2025 was $650.313B, a 10.08% increase year-over-year. Amazon annual revenue for 2024 was $637.959B, a 10.99% increase from 2023. Amazon annual revenue for 2023 was $574.785B, a 11.83% increase from 2022. Amazon annual revenue for 2022 was $513.983B, a 9.4% increase from 2021.

In 2024, Amazon was by far and away the largest company in Washington in terms of employment, with over 1.6 million employees that year. Starbucks was the second-largest employer, followed by Deloitte Digital, with 349,000 and 345,374 employees respectively.

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How many employees does Microsoft have? The American technology company Microsoft employs approximately 228,000 people in full-time positions worldwide. Around 60 percent of Microsoft’s employees are located in the company’s home country the United States. The employees are spread out over four business units: operations (manufacturing, distribution, product support, and consulting services), research and development, sales and marketing, and general and administration. Product portfolio and business segmentsMicrosoft sells a wide range of consumer and enterprise software, hardware, and services. The technology company had a revenue standing at around 245 billion U.S. dollars in fiscal year 2024, most of which came from the commercial licensing of its software and operating systems. For example, Microsoft Windows is a dominating presence in the desktop operating systems market, with a market share of around 73 percent. Microsoft U.S. tech giant Microsoft is one of the biggest technology companies in the United States next to Apple, Facebook, Google, Amazon, and IBM. Microsoft’s market capitalization has consistently grown to over three trillion U.S. dollars over the period from 2014 to 2024. Today Microsoft is one of the most valuable brands worldwide with a brand value close to 3.4 trillion U.S. dollars, with only Apple having a higher brand value. The fiscal year end of the company is June, 30th.

In 2023, Amazon Logistics delivered around 5.86 billion packages in the United States (U.S.). This is an increase of around one billion packages compared with the previous year.

Increased use of in-store retail channels, rising inflation, and supply chain crises are slowing down e-commerce growth. Several companies operating in this sector have had to downsize and have announced layoffs throughout 2023. The biggest of these, Amazon, laid off 9,000 employees in March 2023 and 8,000 two months earlier, representing the largest layoff together with Shopify, which laid off 2,300 employees in May 2023.

The American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com has fluctuated since 2000. In 2024, the customer satisfaction score of the online retailer was 83 out of 100 ASCI points. Popularity contest Amazon is one of the most popular marketplaces worldwide. In April 2023, the U.S. domain for Amazon ranked the most visited e-commerce and shopping website by share of online visits, with around 13 percent. Ebay came in second with roughly three percent of the visit share, and the Japanese site amazon.co.jp came in third with 2.66 percent. In the same month, global online shoppers visited amazon.com around 2.2 billion times. Why Amazon? Amazon.com is the most used e-commerce website in the world, and in the U.S., the website is far ahead of its competitors. With a significant difference in website visitors of almost 45 percent, ebay.com is second to amazon.com. Furthermore, the retail giant Walmart trails behind with an online visit share of roughly six percent. Amazon is used for various reasons by its customers. For example, the online marketplace is ranked as the leading platform for product research in the U.S., surpassing even search engines in popularity. Low shipping costs, fast deliveries, and affordable product prices are the main reasons for shopping on Amazon.

In 2024, the annual operating income of Amazon’s Web Services (AWS) business amounted to approximately 24.9 billion U.S. dollars, up from the previous year. Despite being primarily known as an online retailer, the company's cloud business AWS generated the most operating profit out of all the key operations segments. Being one of the main cloud providers, AWS counts several big tech groups among its spenders – from Netflix to Adobe, and from Sony to X. Amazon’s most challenging business As figures on annual operating income show, Amazon reported negative profit in the international segment over the last three financial years. According to the company itself, this is mainly related to the higher financial risks that running a business brings internationally. Outside of North America, Amazon must comply with multiple government regulations and legal systems, compete with other players, and manage logistics operations where transport infrastructure is still lacking. Amazon’s issues in India Together with China, India is one of the most challenging markets for Amazon. Here, Amazon’s revenue has increased to nearly 222 billion Indian rupees – roughly 2.6 billion U.S. dollars. The consumer base has grown, and Amazon has managed to outdo other competitors in the Indian market. However, the activity of e-commerce giant has been under the scrutiny of institutions and trade unions due to the poor conditions of warehouse workers in Amazon’s facilities.

As of January 2024, the tech startup with the most layoffs was Amazon, with over 27 thousand layoffs, across five separate rounds of layoffs. It was followed by Meta and Google with around 21 thousand and 12 thousand job cuts announced respectively.

Layoffs in in the technology industry

Overall, layoffs across all industries began in 2020 due to the outbreak of the coronavirus (COVID-19) pandemic, with tech layoffs increasing in 2022. In the first quarter of 2023 alone, more than 167 thousand employees had been fired worldwide, a record number of job cuts in a single quarter and more than all of the layoffs announced in 2022 combined, marking a harsh start to of 2023 for the tech sector. From retail to finance and education, all sectors are suffering from this widespread downsizing. However, retail tech startups were hit the most, with almost 29 thousand layoffs announced as of September 2023. Most job losses happened in the United States, where tech giants like Amazon, Meta, and Google are based.

Reasons behind increasing tech layoffs

Layoffs in the technology sector started with the COVID-19 pandemic in 2020 when entire cities were in lockdown and mobility was restricted. Although restrictions loosened up in 2021, events such as the Russia-Ukraine war, the downturn in Chinese production, and rising inflation had a significant impact on the tech industry and continue to represent major concerns for tech companies. As a consequence, companies across the world have yet to overcome all economic challenges, examples of which are rising material and labor costs, as well as decreasing profit margins. To address such difficulties, tech companies have appointed business plans. For instance, in the United States, tech firms planned to focus more on consumer retention, automating software, and cutting operating expenses.

In the fourth quarter of 2024, Amazon Prime Video was the most popular subscription video-on-demand (SVOD) service in the United States with a market share of ** percent, based on the users' interest in adding content to their watch lists of certain streaming platforms. Netflix followed closely with a market share of ** percent. Subscription streaming market – a money-losing business? While subscription streaming platforms increased their subscriber bases in the years 2020 and 2021 due to the measures taken during the COVID-19 pandemic, 2022 and 2023 saw services such as Netflix and Disney+ lose a substantial number of customers. Furthermore, the direct-to-consumer (DTC) businesses of large media companies are struggling to turn a profit. Paramount, for example, reported a loss of *** billion U.S. dollars for its streaming services in 2023. Streaming companies take action In order to compensate for subscriber and income losses, streaming companies implemented several strategies, such as launching more profitable ad-supported tiers, cracking down on credential sharing, laying off thousands of employees, and spending less on content. The Walt Disney Company was already able to increase DTC profits recently. Its cost-cutting measures include layoffs and savings in content spending by reducing content produced and removing TV shows and movies from its streaming services.

From 2004 to 2024, the net revenue of Amazon e-commerce and service sales has increased tremendously. In the fiscal year ending December 31, the multinational e-commerce company's net revenue was almost *** billion U.S. dollars, up from *** billion U.S. dollars in 2023.Amazon.com, a U.S. e-commerce company originally founded in 1994, is the world’s largest online retailer of books, clothing, electronics, music, and many more goods. As of 2024, the company generates the majority of it's net revenues through online retail product sales, followed by third-party retail seller services, cloud computing services, and retail subscription services including Amazon Prime. From seller to digital environment Through Amazon, consumers are able to purchase goods at a rather discounted price from both small and large companies as well as from other users. Both new and used goods are sold on the website. Due to the wide variety of goods available at prices which often undercut local brick-and-mortar retail offerings, Amazon has dominated the retailer market. As of 2024, Amazon’s brand worth amounts to over *** billion U.S. dollars, topping the likes of companies such as Walmart, Ikea, as well as digital competitors Alibaba and eBay. One of Amazon's first forays into the world of hardware was its e-reader Kindle, one of the most popular e-book readers worldwide. More recently, Amazon has also released several series of own-branded products and a voice-controlled virtual assistant, Alexa. Headquartered in North America Due to its location, Amazon offers more services in North America than worldwide. As a result, the majority of the company’s net revenue in 2023 was actually earned in the United States, Canada, and Mexico. In 2023, approximately *** billion U.S. dollars was earned in North America compared to only roughly *** billion U.S. dollars internationally.

The tech industry had a rough start to 2024. Technology companies worldwide saw a significant reduction in their workforce in the first quarter of 2024, with over 57 thousand employees being laid off. By the second quarter, layoffs impacted more than 43 thousand tech employees. In the final quarter of the year around 12 thousand employees were laid off. Layoffs impacting all global tech giants Layoffs in the global market escalated dramatically in the first quarter of 2023, when the sector saw a staggering record high of 167.6 thousand employees losing their jobs. Major tech giants such as Google, Microsoft, Meta, and IBM all contributed to this figure during this quarter. Amazon, in particular, conducted the most rounds of layoffs with the highest number of employees laid off among global tech giants. Industries most affected include the consumer, hardware, food, and healthcare sectors. Notable companies that have laid off a significant number of staff include Flink, Booking.com, Uber, PayPal, LinkedIn, and Peloton, among others. Overhiring led the trend, but will AI keep it going? Layoffs in the technology sector started following an overhiring spree during the COVID-19 pandemic. Initially, companies expanded their workforce to meet increased demand for digital services during lockdowns. However, as lockdowns ended, economic uncertainties persisted and companies reevaluated their strategies, layoffs became inevitable, resulting in a record number of 263 thousand laid off employees in the global tech sector by trhe end of 2022. Moreover, it is still unclear how advancements in artificial intelligence (AI) will impact layoff trends in the tech sector. AI-driven automation can replace manual tasks leading to workforce redundancies. Whether through chatbots handling customer inquiries or predictive algorithms optimizing supply chains, the pursuit of efficiency and cost savings may result in more tech industry layoffs in the future.

In 2024, Apple generated the highest revenue per employee amongst the leading tech companies (by market capitalization) with **** million U.S. dollars. Meta and NVIDIA were the only other companies with revenues per employee exceeding *** million U.S. dollars.

In 2024, Amazon's total consolidated net sales revenue amounted to *** billion U.S. dollars, *** billion U.S. dollars of which were generated through international revenue channels. North America was the biggest operations segment, accumulating nearly *** billion U.S. dollars in net sales during the year. Sales activities Amazon appeals because it sells a wide range of products. Its departments include beauty, clothing, electronics, games and even wine, along with digital products and subscription services. In 2022, Amazon's largest revenue segment was online retail product sales with roughly *** billion U.S. dollars in global net sales. Retail third-party seller services ranked second with nearly *** billion U.S. dollars in sales. A weak spot Faster and more efficient delivery services come with a price. Data from the company's financial reports showed that Amazon's worldwide shipping costs amounted to a staggering **** billion U.S. dollars, up from **** billion U.S. dollars in 2021. Amazon's annual fulfillment expenses have also risen steadily, from **** billion U.S. dollars in 2021 to over ** billion U.S. dollars in 2022.

According to the source, in the first quarter of 2023, Amazon Prime had a 30-day trial after which 72 percent of users subscribed to the service. The conversion rate has increased, as it was 67 percent in the same period of 2022. Moreover, 97 percent of Amazon Prime members renewed their membership for a year, and 99 percent renewed it for a second year over the first three months of 2023.