The summary contains key statistics from the Housing and Homelessness Strategies including the housing stock, housing register, homelessness and housing options service, development of new homes, the housing market, and the private rented sector.

Total number of households using data supplied by the Valuation Office. This is updated as at 31 March of each year

This shows the number of additional homes (net) provided in Colchester borough

These figures are published every 6 months, at the half year and year end

Customer satisfaction survey results for the Colchester Borough Homes call centre

Colchester Borough Homes customer satisfaction survey results 2018/19

🇬🇧 영국

Land and building assets as defined in the Code include:

• all service and office properties occupied or controlled by local authorities, both freehold and leasehold, in this case Colchester Borough Council
• any properties occupied or run under Private Finance Initiative (PFI) contracts
• all other properties local authorities own or use, for example, hostels, laboratories, investment properties and depots
• garages unless rented as part of a housing tenancy agreement
• surplus, sublet or vacant properties owned by local authorities
• undeveloped land
• serviced or temporary offices where contractual or actual occupation exceeds 3 months
• all future authority commitments, for example under an agreement for lease, from when a contractual commitment is made

Properties must also be included even if they are part of a larger estate (for instance, a school caretakers property on the site of a school, or a residential property on the site of a farm).

Any land or building where the council has currently a property interest should be included. This could include, for example, playing fields or buildings of church run schools.

There are some exclusions as stated in the code:

• social housing
• rent-free properties provided by traders (such as information booths in public places or posts)
• operational railways and canals
• operational public highways (but any adjoining land not subject to public rights should be included)
• assets of national security
• information deemed inappropriate for public access as a result of data protection and/or disclosure controls (eg refuse houses)

Strategic Housing Land Availability Assessment areas captured as regions using Ordnance Survey MasterMap; attribution includes a unique ID, location address, postcode, ward boundary and site type. The data is maintained by the Planning Policy Officer. This dataset can be viewed along with Local Plan datasets to gain an understanding of the future development and growth of Colchester over the next 15-20 years.

Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The term “Generic” applies to all services excluding Colchester Borough Homes, Benefits, Council Tax and Business Rates. The heading “CBH” indicates all Colchester Borough Homes calls. The figures shown are an average per quarter year and do not represent individual months.The Centre saw a large increase in contact in the first two quarters of 2017 due to changes made to the waste collection service.