The Edelman trust index of 2025 shows a varied level of trust in the government, media, business, and non-governmental organizations (NGOs). China showed the highest average trust level at ** percent, followed by Indonesia at **. On the other hand, Japan had scores under ** percent.
About half of respondents in Italy trust non-governmental organizations (NGOs) as of 2025. The figure decreased by one percentage point compared to the previous year. However, results indicate that Italian society has a neutral attitude towards NGOs and the institutions active in the non-profit sector. On average, 59 percent of respondents express trust in the work of NGOs globally.
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Literature on tax compliance has identified trust as one of the key predictors of voluntary compliance. Accordingly the CRA has prioritized evaluating the public perception of trust in the Agency as one of its outcomes. This approach to measuring trust accomplishes two objectives: first, it will enable the Agency to measure and report on one of its departmental results (i.e. “Trust in the CRA”), and second, the data analysis has the potential to inform strategic decisions on whether to focus on management policies at the Agency level to improve trust in the organization or to focus on practices at the operational level aimed at improving the trustworthiness of CRA’s front-line employees. The index is computed by calculating the blended average of responses to questions related to trust in the CRA and its employees. The public opinion research (POR) surveys are contracted to a market research firm that uses both telephone and online surveys targeting: Individuals, incorporated businesses, and tax intermediaries. The sample size for the POR survey is determined based on a 5% margin of error and a confidence level of 95%.
About half of respondents in Italy trust non-governmental organizations (NGOs) as of 2024. The figure increased by three percentage points compared to the previous year. However, results indicate that Italian society has a neutral attitude towards NGOs and the institutions active in the non-profit sector. On average, 59 percent of respondents express trust in the work of NGOs globally.
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Characteristics of respondents (n = 1,096).
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The Edelman trust index of 2025 shows a varied level of trust in the government, media, business, and non-governmental organizations (NGOs). China showed the highest average trust level at ** percent, followed by Indonesia at **. On the other hand, Japan had scores under ** percent.