The Business Services Market report segments the industry into Component (Consulting, Managed Services, Support and Maintenance), Enterprises (SMEs, Large Enterprises), End-User (BFSI, IT and Telecom, Healthcare, Retail and E-commerce, Manufacturing, Other End-users), and Geography (North America, Europe, Asia, Australia and New Zealand, Latin America, Middle East and Africa).

The Business as a Service Market is estimated to be valued at USD 293.4 billion in 2025 and is projected to reach USD 1862.6 billion by 2035, registering a compound annual growth rate (CAGR) of 20.3% over the forecast period.

Global Business Services Market size was $36.56 billion in 2024 and is projected to reach $239.72 billion by 2034, a CAGR of 26.50% between 2025 and 2034.

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Professional Services Market Size 2025-2029

The professional services market size is forecast to increase by USD 2000.5 billion, at a CAGR of 5.3% between 2024 and 2029.

Major Market Trends & Insights

North America dominated the market and accounted for a 31% growth during the forecast period.
By the Industry Application - Financial services segment was valued at USD 1673.40 billion in 2023
By the Delivery Mode - On-site services segment accounted for the largest market revenue share in 2023

Market Size & Forecast

Market Opportunities: USD 55.71 billion
Market Future Opportunities: USD 2000.50 billion 
CAGR : 5.3%
North America: Largest market in 2023

Market Summary

The market continues to evolve, with a growing emphasis on digitalization and the adoption of advanced technologies like Artificial Intelligence (AI) and Machine Learning (ML). According to recent studies, the global AI in the market is projected to reach a significant indexed growth by 2026, reflecting a notable shift in the industry's technological landscape. This trend is driven by the increasing demand for automation, improved efficiency, and enhanced customer experiences. Moreover, the integration of AI and ML in professional services is transforming various sectors, including finance, legal, and consulting, by streamlining processes, reducing errors, and enabling data-driven insights.
Despite these advancements, the industry faces challenges such as the shortage of skilled professionals with expertise in AI and ML technologies. This dynamic market underscores the importance of continuous learning and innovation to remain competitive and deliver value to clients.

What will be the Size of the Professional Services Market during the forecast period?

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The market experiences continuous growth, with current participation exceeding 20% of the global business landscape. Future expectations indicate a steady increase, projected to surpass 21% within the next five years. Notably, the market's agility in adapting to changing business needs is a significant factor in its expansion. Comparing key performance indicators, customer satisfaction scores have risen by approximately 15%, while employee retention rates have improved by over 10%. These figures underscore the market's commitment to delivering high-quality services and fostering long-term relationships with clients. Moreover, the market's capacity planning and demand forecasting models have become more sophisticated, enabling businesses to optimize their workflows and effectively manage their service level targets.
This, in turn, leads to increased efficiency and improved return on investment. In the realm of project management, the market's emphasis on process improvement methodologies, strategic partnerships, and sales pipeline management has resulted in a 12% reduction in project scope definition errors and a 7% improvement in incident management response times. These advancements demonstrate the market's ability to adapt and innovate, ensuring it remains a vital component of the business world.

How is this Professional Services Industry segmented?

The professional services industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD billion' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments.

Industry Application

  Financial services
  Technology
  Healthcare
  Manufacturing
  Others


Delivery Mode

  On-site services
  Remote services
  Hybrid models


End-user

  Large enterprises
  SMEs


Geography

  North America

    US
    Canada


  Europe

    France
    Germany
    Italy
    Spain
    UK


  APAC

    China
    India
    Japan


  Rest of World (ROW)

By Industry Application Insights

The financial services segment is estimated to witness significant growth during the forecast period.

The market is undergoing significant transformation, with key sectors such as technology implementation, project management methodologies, project portfolio management, business process outsourcing, cybersecurity protocols, knowledge management systems, quality assurance frameworks, client relationship management, supply chain optimization, data analytics dashboards and more, experiencing substantial growth.

Financial services, in particular, are witnessing a surge in demand for professional services. Regulatory changes, technological advancements, and evolving customer expectations are driving this growth. Traditional financial institutions are seeking expert guidance to navigate the complexities of compliance, risk management, and cybersecurity. The emergence of fintech and digital banking has further fueled the demand for specialized consulting

Graph and download economic data for Value Added by Industry: Professional and Business Services: Management of Companies and Enterprises as a Percentage of GDP (VAPGDPMCE) from Q1 2005 to Q2 2025 about management, enterprises, value added, professional, companies, private industries, percent, business, services, private, industry, GDP, and USA.

Business service centers have experienced notable fluctuations in recent years, which have been influenced by shifts in e-commerce activity. E-commerce sales play a crucial role in driving demand for services like packaging, labeling and shipping, which comprise a significant part of the business service centers' portfolio. As consumer shopping preferences increasingly lean toward online platforms, these centers have adapted, expanding their offerings to complement the rising e-commerce demands. While the pandemic negatively impacted many industries, business service centers found resilience through this accelerated shift toward online shopping, causing revenue to expand in 2020. As the pandemic ended, growth in e-commerce sales slowed down as more consumers returned to physical shopping experiences, causing a slackening of demand for services tied directly to online sales. Despite this deceleration, steady technological advancements and the persistent appeal of online shopping have sustained a level of positive growth for the industry from 2021 onwards, raising providers’ profit. Revenue growth slowed in 2023 and 2024 as recessionary fears have caused companies to pull back on investing in business service centers’ products. This trend is expected to reverse as the Federal Reserve reduces interest rates, tempering recession concerns. Overall, revenue for business service centers has crept upward at a CAGR of 1.2% over the past five years, reaching $15.4 billion in 2025, including a 2.0% jump in revenue in that year. Looking ahead, the industry is poised for a dynamic shift influenced by emerging technologies and economic growth. As inflation moderates and interest rates decline, solid economic conditions will enhance demand for business service centers, bolstering revenue growth. The adaptation to digital solutions will continue, with larger providers leveraging technologies like artificial intelligence (AI) to innovate their packaging and labeling services, which will become a more significant product segment as the need for print services declines. Outsourcing will expand as emerging markets offer cost-efficient service opportunities, enabling larger centers to further reduce operational costs. Nevertheless, smaller providers will need to specialize in niche services and optimize cost efficiencies to remain competitive. Overall, revenue for business service centers is forecast to swell at a CAGR of 2.9% over the next five years, reaching $17.7 billion in 2030.

The size of the Family Business Services market was valued at USD 589000 million in 2023 and is projected to reach USD 1705242.53 million by 2032, with an expected CAGR of 16.4% during the forecast period.

The Company Research Services industry is composed of businesses that conduct research on management teams, strategic developments and the financial operations of companies in the private and public sectors. Company research services are predominantly catered toward financial institutions, such as asset managers, bankers, equity traders and sales departments. As a result, demand for company research services is tied to corporate profit and research budget levels. For much of the past five years, growth in both corporate profit and the number of businesses in the United States have fueled industry growth. Uncertainty in financial markets can also drive new demand for research services, as companies seek out additional information before making investments in the business environment. Consequently, industry revenue is projected to expand at a CAGR of 2.2% to $2.1 billion over the five years to 2023. Meanwhile, as corporate profit has increased, industry companies have been able to increase prices, supporting their own profit growth.While the past five years have overall been positive for the Company Research Services industry, industry operations were briefly disrupted in 2020 when the COVID-19 pandemic halted the US economy. Stringent safety restrictions and massive uncertainty caused corporate profit to fall, as many companies had to limit capital expenditures to avoid bankruptcy. Uncertainty fell as the pandemic passed in 2021, leading to higher spending from downstream markets. After a bumpy 2022 due to economic uncertainty, growth is expected to resume in 2023, with revenue expected to rise an estimated 3.1% in the year.The industry is expected to see continued strength over the five years to 2028. The industry is expected to benefit from growing demand from the finance and insurance industries, which account for the largest share of revenue. In particular, heightened regulation regarding risk management will prompt companies to invest in company research that will better inform decisions. Marketing services are also expected to expand over the five years to 2028 as companies develop tools to help corporate sales teams expand operations. Overall, industry revenue is expected to rise at an annualized rate of 1.8% to $2.3 billion over the five years to 2028.

Professional, scientific and technical services have grown steadily, even amid inflationary spikes and interest rate uncertainty. The need for quality, proficient and well-versed services in field such as corporate law were significant drivers of sector demand, as businesses sought out expert services to address core issues such as tax guidance. While inflationary spikes, which peaked at 9.1% in 2022 per the BLS, curtailed demand within the construction sectors, this trend began to show reversal in recent years. A 0.85% rate cut in 2024, per data from the Federal Reserve, provided critical respite to the construction space, as architects, engineers, lawyers and interior designers enjoyed rebounding interest among residential and nonresidential clients alike. Revenue grew at a CAGR of 2.7% to an estimated $3.2 trillion over the past five years, including an estimated 0.5% slip in 2025 alone. Profit remains stable for the sector, although challenges in navigating new tariffs curtailed growth. The gain in cloud computing and data analytics has greatly impacted the sector, prompting downstream businesses to hire consultants to upgrade outdated systems. Downstream markets’ attraction to these services has driven growth for IT consultants and management consultants. IT systems have become more prevalent as more consumers and businesses continue to embrace digitization and hybrid work conditions, with 28.2% of office workers operating in a hybrid work environment, per 2023 data from Forbes. Digital media has continued to shake up industries offering advertising-related services, as more emphasis is being placed on digital advertising to reach a wider range of downstream customers. The sector has also evolved as the Environmental, Social and Governance (ESG) changes have become increasingly important in guiding broader investment standards, facilitating higher specialization across business-facing industries such as lawyers and accountants. Higher government spending via major legislation such as the Bipartisan Infrastructure Law and the Inflation Reduction Act will provide consistent demand for a range of construction-oriented professionals over the next decade in the fields of new infrastructure projects and scientific R&D initiatives in areas like renewable energy. Ongoing evolution in technological adoption, globalization and environmental needs will drive growth for professional niches specializing in digital implementation, advertising and auditing. Servicers, such as advertisers, architects and engineers will begin adopting new innovations such as artificial intelligence (AI) and Blockchain to improve efficiencies. Over the next five years, revenue is expected to grow at a CAGR of 1.9% to an estimated $3.5 trillion in 2030.

The IT Services Market Report is Segmented by Service Type (IT Consulting and Implementation, and More), End-User Enterprise Size (Small and Medium Enterprises, and More), Deployment Model (Onshore, Nearshore, and More), End-User Vertical (BFSI, Manufacturing, and More), and Geography (North America, South America, Europe, Asia-Pacific, and Middle East and Africa). The Market Forecasts are Provided in Terms of Value (USD).

The Business Support Services industry in Mexico comprises companies providing wide range of services that support everyday functions of businesses. These services include telemarketing, phone research, debt collection, document preparation and credit analysis. Industry operators cater to clients in the telecommunications, financial, retail and healthcare sectors, as well as various clients from other sectors. The industry has experienced positive trends over the five years to 2019, with revenue anticipated to increase an annualized 1.1% to MXN $37.8 billion. This growth has largely been attributed to the increasing strength of the Mexican economy. For example, the GDP of Mexico is expected to grow at an annualized rate of 2.5% over the five years to 2019. Meanwhile, consumer spending is anticipated to expand an annualized 2.4% during the same period. Industry revenue is largely based on the strength of the economy because, as the economy improves, businesses have more money to invest in industry services. However, while revenue has grown over the past five years, the has been some volatility brought on by fluctuations in private investment. Despite this, industry revenue is expected to increase 2.5% in 2019 alone.

Indonesia IT Services Market is Segmented by Service Type (IT Consulting and Implementation, Business Process Outsourcing Services, and More), Enterprise Size (Small and Medium Enterprises and Large Enterprises), Industry (BFSI, IT and Telecom, Manufacturing, and More), Deployment (On-Premise, Cloud, and Hybrid), Technology (Cloud Computing, and More), and Region. The Market Forecasts are Provided in Terms of Value (USD).

Explore the dynamic Digital Business Services market analysis, covering growth drivers, key trends like AI and cloud, market size of $950M in 2025 with an 18% CAGR, and regional insights for large enterprises and SMEs.

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It Services Market Size 2024-2028

The it services market size is forecast to increase by USD 676.5 billion at a CAGR of 8.64% between 2023 and 2028.

The market is experiencing significant growth, driven by key trends such as the increasing adoption of artificial intelligence (AI) in information management. Businesses are recognizing the benefits of AI in streamlining processes, improving efficiency, and gaining valuable insights from data. Another trend is the emergence of cloud-based platforms, which offer flexibility, scalability, and cost savings. However, the market also faces challenges, including the increasing risks involved in outsourcing. Companies must carefully evaluate potential risks, such as data security and intellectual property theft, before outsourcing IT services. Overall, these trends and challenges are shaping the market and will continue to influence its growth In the coming years.

What will be the Size of the It Services Market During the Forecast Period?

Request Free SampleThe market is experiencing significant growth and transformation, driven by the increasing adoption of digital technologies such as cloud computing and the proliferation of connected devices. Businesses across industries, including the IT & telecom sector and retail, are prioritizing digital transformation to enhance operational efficiency and customer experience. This shift is leading to increased demand for IT services that focus on innovation & automation, data security, privacy protection, and machine learning (ML) and data analytics for big data solutions. Cybersecurity solutions are also a critical area of focus, given the growing threat landscape and the need for robust security strategies and planning.Managed security services and application management are becoming essential for firms seeking proactive IT services to mitigate risks and maintain optimal system performance. The adoption of digital tools and e-commerce platforms is accelerating, creating new opportunities for IT companies. However, the increasing reliance on technology also brings challenges, such as data privacy regulations and the need for effective data management. The market is evolving rapidly, with large enterprises leading the way in on-premises deployment and design & implementation of advanced IT solutions. Reactive IT services are giving way to proactive approaches, as organizations recognize the importance of staying ahead of potential issues and maintaining optimal system performance.Innovation resources, including ML and data analytics, are playing a crucial role in driving business growth and competitiveness. Despite the challenges, the future of the market looks bright, with continued investment in digital technologies and a focus on innovation and automation.

How is this It Services Industry segmented and which is the largest segment?

The it services industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD billion' for the period 2024-2028, as well as historical data from 2018-2022 for the following segments. End-userTechnology and telecommunicationBFSITravel and hospitalityHealthcareOthersServiceIT consulting servicesInternet services and infrastructureData processing and outsources servicesGeographyAPACChinaIndiaJapanNorth AmericaUSEuropeUKSouth AmericaMiddle East and Africa

By End-user Insights

The technology and telecommunication segment is estimated to witness significant growth during the forecast period.

The market plays a pivotal role In the telecommunications sector, enabling advanced technologies such as cloud computing, digital tools, and cybersecurity solutions. Telecommunications companies require IT services for complex pricing systems, real-time processes, and the integration of digital technologies into their offerings. IT infrastructure is essential for voice communication services, especially in markets where growth is slowing down. In the current business landscape, IT services are not just a necessity but a value-driver. Telecommunications firms invest in innovation and automation, including machine learning, data analytics, and big data solutions, to enhance customer experience and streamline operations. Cybersecurity and data privacy regulations are top priorities, necessitating robust IT strategies and planning.IT support services, including managed security services, are increasingly in demand. The e-commerce sector and retail industry are significant end-users of IT services. The IT & telecom sector, along with large enterprises, is expected to be the major contributor to the market's growth. The future development of IT services is driven by investments in artificial intelligence, cloud-based IT services, and the implementation of IT infrastructure in smart cities and emerging countries. The market's success is determined by feasibility, cost, and user experience. Businesses

Business process outsourcing services benefited from sector-wide support and a resurgent economy following inflationary pressures in 2021 and 2022 , supported by 10.8% boosts in corporate profit and rising demand in the human resource, finance, accounting and insurance sectors. Companies’ propensity to outsource technical tasks and data-oriented assignments traditionally given to internal teams was strengthened by national wage cost acceleration and the growing influence of automated technology in streamlining task completion. Although these wage hikes did curtail profit, it generated renewed interest in outsourcing among financial, utility and energy providers, both of which sought price stability and cost efficiency. Revenue grew at a CAGR of 4.5% to an estimated $85.8 billion over the past five years, including an estimated 1.5% boost in 2025 alone. The implementation of artificial intelligence (AI) and continued adoption of automated systems played a key role in strengthening BPO efficiency. Downstream markets demanded human resources services to help transition to remote work amid a broader pivot to remote and hybrid work styles across service-based industries. The healthcare sector increasingly needed BPO companies for compliance and billing support, which was strengthened amid a growing retiree population and rising healthcare costs. However, the automation push also resulted in higher in-house competition, as some clients sought greater oversight over proprietary data. Moving forward, BPO companies will continue to enjoy growth amid sector-wide strength and the continued emphasis on cost efficiency across different sectors. The potential for new layoffs in the financial services and technology sectors will benefit BPO companies, as these clients look to reduce costs associated with in-house accounting and human resource departments. Nonetheless, smaller contracts may struggle to keep up with in-house competitors and international agencies, particularly as an evolving tariff landscape may encourage domestic clients to avoid costlier outsourcing. Companies looking to BPO companies offering integrated IT solutions may hinder growth for traditional BPO companies slow to adopt these practices. Healthcare providers will increasingly require BPO services as the national population ages and a greater retiree cohort generates higher billing and data safeguarding tasks. Revenue is anticipated to grow at a CAGR of 2.1% to an estimated $95.2 billion over the next five years.

Graph and download economic data for Gross Output by Industry: Professional and Business Services (GOPBS) from Q1 2005 to Q2 2025 about output, professional, gross, private industries, business, services, private, industry, and USA.

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Business Process-As-A-Service Market Size 2024-2028

The business process-as-a-service market size is forecast to increase by USD 36.55 billion at a CAGR of 9.09% between 2023 and 2028.

The Business Process-as-a-Service (BPaaS) market is experiencing significant growth due to the increasing demand for more efficient business processes. Companies are recognizing the benefits of outsourcing non-core functions to specialized service providers, enabling them to focus on their core competencies and improve operational agility. A key trend driving this market is the integration of Internet of Things (IoT) technologies, which generate vast amounts of data that require efficient processing and analysis. However, this trend also presents challenges, particularly In the areas of data security and privacy. As businesses continue to adopt digital transformation initiatives, ensuring the confidentiality, integrity, and availability of their data becomes increasingly important.
BPaaS solutions span various functions such as finance, healthcare, IT and telecommunication, retail and e-commerce, media and entertainment, and more. Navigating these challenges will require BPaaS providers to invest in security measures and adopt best practices for data protection. Companies seeking to capitalize on the opportunities presented by the BPaaS market must stay abreast of these trends and be prepared to adapt to the evolving regulatory landscape. By partnering with experienced BPaaS providers, they can leverage advanced technologies and expertise to streamline their business processes, enhance customer experience, and gain a competitive edge.

What will be the Size of the Business Process-As-A-Service Market during the forecast period?

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The Business Process-as-a-Service (BPaaS) market encompasses a range of cloud-based offerings that enable organizations to outsource their business processes to third-party service providers. This market caters to various industries, including large enterprises, human resource management, accounting and finance, sales and marketing, supply chain management, government and defense, banking, financial services, insurance (BFSI), and others. Robotic Process Automation (RPA) and cloud computing are key technologies driving the BPaaS market, offering cost-effective solutions with scalability and digital innovations. The market's growth is fueled by the need for cost-efficiency, digital asset management, and compliance with information security regulations.
With the increasing adoption of cloud-based services, BPaaS is becoming an essential component for businesses seeking to streamline their operations and remain competitive. Despite the benefits, concerns over external hacks and cybersecurity measures continue to influence market growth. Overall, the BPaaS market is expected to experience significant expansion In the coming years, as businesses continue to explore ways to optimize their processes and improve operational efficiency.

How is this Business Process-As-A-Service Industry segmented?

The business process-as-a-service industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD billion' for the period 2024-2028, as well as historical data from 2018-2022 for the following segments.

Service Type

  Customer service
  Finance and accounting
  Human Resource
  Procurement and supply chain
  Others


Customer Type

  Large Enterprises
  Small and Medium Enterprises


Geography

  North America

    US


  Europe

    France
    Germany
    UK


  APAC

    China
    Japan


  Middle East and Africa



  South America

By Service Type Insights

The customer service segment is estimated to witness significant growth during the forecast period.

Business Process-as-a-Service (BPaaS) has emerged as a crucial solution for large enterprises seeking to manage and optimize their business processes in a cost-effective and scalable manner. BPaaS encompasses various functions such as human resource management, accounting and finance, sales and marketing, supply chain management, government and defense, banking, financial services, insurance (BFSI), IT, telecommunications, healthcare, retail, manufacturing, and more. Backend solutions, customer experience, business-to-business sector, artificial intelligence, machine learning, data management, data security, hybrid cloud environments, and robotic process automation are integral components of BPaaS. BPaaS offers several benefits, including cost savings, scalability, digital innovations, and digital transformation.

It enables organizations to make data-driven decisions in remote work settings and adhere to industry regulations. BPaaS solutions are particularly valuable in sectors like IT and telecommunications, retail and e-commerce, media and entertainment, and manufacturing and re

The shared services market size is predicted to reach $58.98 billion in 2024 to $473 billion by 2035, growing at a CAGR of 20.84% from 2024 to 2035.

Management consultants continue to benefit from the demand for strategic planning and marketing services across commercial and individual markets. Providing varied services to diverse downstream markets with unique needs allows management consultants to weather changing economic conditions. Core business interests, such as strategic planning, came into extra demand when inflationary spikes in 2022 and interest rate increases in 2023 accelerated business costs. Major consultancy firms such as Deloitte and Accenture PLC pivoted to business strategy and financial management consultation services due to businesses’ desire to secure capital and hedge against an increasingly uncertain tariff landscape when pursuing a new investment or acquisition. However, while economic turbulence curtailed consultants’ growth rate, the high service diversification and accelerating adoption of new technologies, such as artificial intelligence (AI), reduced manual labor dependence and strengthened service quality across competitive sectors such as finance. Revenue grew at a CAGR of 3.7% to an estimated $407.3 billion over the past five years, including an estimated 1.1% boost in 2025 alone. Technological change in client markets drove spending on tech-centered consulting services, such as IT design and strategic planning. Companies aiming to advance sustainability, embrace digital transformation and leverage big data analytics expand the need for expert consultants. The ability to hire remote workers broadens the labor pool's quality and scope, but also lessens consultants' negotiating power as other companies can now access previously restricted markets and recruit top talent. Consulting firms are no longer tethered to densely populated areas, allowing relocation to cities with lower rent and labor costs. While technology offers cost savings and expanded markets, it also intensifies competition for labor and clients, curtailing profitability. Moving forward, management consultants are poised to take advantage of favorable economic conditions and a larger digital market that will change how marketing is conducted. While there are low barriers to entry in consulting, with the top 20 firms representing almost one-quarter of firm revenue, small-sized entrants face stiff competition. As consolidation continues, the entry of niche firms specializing in new technology (IT, VR, AR and AI) is expected to increase, as these companies can better compete with larger consulting firms. Broader adoption of social media and digital advertising will provide lucrative opportunities for specialized marketing management consultants, particularly as 54.0% of consumers procure information via social media platforms, per 2024 data from the Pew Research Center. Revenue is poised to grow at a CAGR of 1.1% to an estimated $429.5 billion over the next five years.

The global cross-border business services market is experiencing a surge in demand, driven by the rise of globalization and the growing complexity of international trade and investment. Valued at 4557020 million in 2023, the market is projected to grow at a robust CAGR of 22.3% over the forecast period of 2025-2033, reaching an estimated value of 27124450 million by 2033. Key factors fueling this growth include the increasing need for specialized services to navigate cross-border tax regulations, the surge in cross-border mergers and acquisitions (M&A), the expansion of e-commerce and remittance services, and the rise of emerging markets with growing cross-border business activities. The market is segmented into types (cross-border tax, M&A, remittance, others) and applications (SMEs, large enterprises, personal), with cross-border tax services holding the largest market share due to the complex and evolving nature of global tax laws. North America and Europe are major markets for cross-border business services, followed by Asia-Pacific and the Middle East & Africa. Leading companies in the market include Deloitte, EY, Cross-Border Business Experts, and Hogg, Shain & Scheck, among others.