Introduction

Call Center Statistics: Call centers play a crucial role in customer service, serving as the main point of contact between businesses and their clients. With the evolution of technology, including AI, automation, and cloud systems, call center operations have been significantly improved, boosting efficiency and enhancing the customer experience.

Analyzing call center statistics provides essential insights into areas like response times, problem resolution, and the success of multichannel support. These metrics allow businesses to assess their operational performance, fine-tune customer service approaches, and ensure that customer interactions are managed effectively, resulting in greater satisfaction and loyalty.

In 2024, the ************* was the country with the highest number of call centers that were opened or expanded in that year. The majority of countries or regions featured in this survey including the United States decreased the number of call centers that were newly opened or expanded since 2020. As the United States opened less call centers in 2024, the number of contact center employees accordingly decreased between 2020 and 2024.

Between 2014 and 2023, the number of employees working in the contact center industry in the United States increased overall, despite some fluctuations. In 2023, there were roughly **** million people working in contact centers, a decrease when compared to the previous year.

This record contains data on the performance against service standards in relation to: performance against service standards in relation to replies to MP letters; outstanding out of service standard MP letters; performance against service standard for customer complaints, The number of calls to Hampshire's Sky Customer Service Centre. Includes data previously published in UKBA percentage of complaints responded to within service standards.

Published by Hampshire County Council.
*Licensed under [Open Government Licence] Open Government Licence.
Openness rating: Open Data *Certificate: Raw Level
Provided by: http://www.followthesteps.net/sky-contact-phone-number/ & http://www.faqtory.co/sky/

The information on this page (the dataset metadata) is also available in JSON format.

API: /api/2/rest/package/uk-visas-immigration-customer-service-standards Read more about this site's CKAN API » http://data.gov.uk/data/api

In 20223 there was a slight increase in the number of call center jobs created in several countries and regions. In the Philippines, for example, there were approximately ****** more call center jobs created than in 2022. India created the highest number of jobs globally within this industry, approximately ****** more when compared to the previous year. In 2022, the region that created the most call center jobs in the United States was in the *********.

Data on the incoming calls received for each type of service offered by the Receiver General for Canada's Client Service in response to requests from departments, financial institutions, beneficiaries and the Info-Receiver General line (domestics and overseas calls).

In a 2018 call center industry survey, ** percent of customer service leaders worldwide stated that they possess an optimized level of quality assurance process. The same survey revealed that ** percent of call center operators were at the "developing" stage.

Employment statistics on the Telemarketing & Call Centers industry in the US

Market Size statistics on the Telemarketing & Call Centers industry in the US

Between 2020 and 2023, the number of jobs created in the global call center industry fluctuated significantly. The industry with the highest amount of new jobs created in 2023 was **************************** (BPO), totaling almost *******.

Graph and download economic data for All Employees: Professional and Business Services: Telephone Call Centers in Idaho (SMU16000006056142001SA) from Jan 1991 to Jul 2025 about phone, support activities, telecom, ID, services, employment, and USA.

Market Size statistics on the Call Centres industry in the UK

This statistic depicts the call center market size in 2018, with a breakdown by region or country. In 2018, the call center market size in the United States was estimated to amount to around **** billion U.S. dollars.

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million by 2035 an it is reflecting a strong CAGR of 7.4%.

Attributes	Description
Estimated Size, 2025	USD 37,411.0 million
Projected Size, 2035	USD 76,831.3 million
Value-based CAGR (2025 to 2035)	7.4%

Semi-Annual Market Update

Particular	Value CAGR
H1 2024	8.5% (2024 to 2034)
H2 2024	8.9% (2024 to 2034)
H1 2025	9.7% (2025 to 2035)
H2 2025	9.9% (2025 to 2035)

Country-wise Insights

Countries	CAGR from 2025 to 2035
India	13.9%
China	12.8%
Germany	8.3%
Japan	9.1%
United States	10.3%

Category-wise Insights

Segment	CAGR (2025 to 2035)
Cloud Based (Deployment Mode)	26.8%

Segment	Value Share (2025)
BFSI (Vertical)	66.7%

This dataset contains daily statistics on calls to the Fulton County Board of Health Call Center during the COVID-19 pandemic. Statistics include the number of calls received and answered, the total and average connect time, the average time to answer and the average queued time. The dataset was updated from a spreadsheet emailed by the Board of Health. Daily updates of the dataset were discontinued after October 19, 2022.

The dataset includes total incoming calls, both emergency (9-1-1) and non-emergency, and outgoing non-emergency. Emergency calls are broken down by type of call, whether from a cell phone, landline, etc.

Dept. of Planning Customer Service Annual Report FY21 Subpage.

Employment statistics on the Call Centres industry in the UK

The Ecommerce Call Center Service market has steadily emerged as a critical component of the online retail ecosystem, catering to the growing demands of global consumers who increasingly seek seamless and efficient customer service. With the rise of digital commerce, businesses are recognizing the need for robust su

Data on the incoming calls received for each type of service offered by the Receiver General for Canada's Client Service in response to requests from departments, financial institutions, beneficiaries and the Info-Receiver General line (domestics and overseas calls).