latest Data: April 2022 - June 2022 .Monthly summary of service requests received, Origin of service request, closed with aging analysis and service notification type of problem. Historic Data: Jan - March 2022; 2021; 2020; 2019; 2018; 2017; 2016.read more

Contact Centre Metrics refer to the number of calls presented, handled, and abandoned at the Centre, as well as the average speed of answer by Customer Service Representatives (CSRs), the combination of which service level percentages are derived. NoteThe 3-1-1 program was officially launched on June 15, 2009. Data currencyData extract on this website is updated monthly. Data accuracyContact Centre Metrics are generated from data in the phone system. Websites for further informationContact the City of Vancouver

This record contains data on the performance against service standards in relation to: performance against service standards in relation to replies to MP letters; outstanding out of service standard MP letters; performance against service standard for customer complaints, The number of calls to Hampshire's Sky Customer Service Centre. Includes data previously published in UKBA percentage of complaints responded to within service standards. Published by Hampshire County Council. *Licensed under [Open Government Licence] Open Government Licence. Openness rating: Open Data *Certificate: Raw Level Provided by: http://www.followthesteps.net/sky-contact-phone-number/ & http://www.faqtory.co/sky/ The information on this page (the dataset metadata) is also available in JSON format. API: /api/2/rest/package/uk-visas-immigration-customer-service-standards Read more about this site's CKAN API » http://data.gov.uk/data/api

This dataset shows the calls received by the consumer contact centre by date, type of inquiry (call code), self-reported postal code and constituency.

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million by 2035 an it is reflecting a strong CAGR of 7.4%.

Attributes	Description
Estimated Size, 2025	USD 37,411.0 million
Projected Size, 2035	USD 76,831.3 million
Value-based CAGR (2025 to 2035)	7.4%

Semi-Annual Market Update

Particular	Value CAGR
H1 2024	8.5% (2024 to 2034)
H2 2024	8.9% (2024 to 2034)
H1 2025	9.7% (2025 to 2035)
H2 2025	9.9% (2025 to 2035)

Country-wise Insights

Countries	CAGR from 2025 to 2035
India	13.9%
China	12.8%
Germany	8.3%
Japan	9.1%
United States	10.3%

Category-wise Insights

Segment	CAGR (2025 to 2035)
Cloud Based (Deployment Mode)	26.8%

Segment	Value Share (2025)
BFSI (Vertical)	66.7%

Daily call centre enquiries for last month—consolidated statistics for the 'SBS queue'.

This is a part of my virtual case experience on pwc call centre trends analysis offered by forage. Here I used some useful insights like - total call answered/rejected, calls duration, calls resolved/unresolved, agents statistics, customer satisfaction, used slicers, cards, charts and used data cleansing, Dax function, added new measures & columns.
atrributes- Call Id Agent
Date
Time
Topic
Answered (Y/N)
Resolved
Speed of answer in seconds
Avg Talk Duration
Satisfaction rating

Between 2014 and 2023, the number of employees working in the contact center industry in the United States increased overall, despite some fluctuations. In 2023, there were roughly **** million people working in contact centers, a decrease when compared to the previous year.

This is a simulated dataset based on both real phone interactions and conversations usually performed by real call centres. It is comprised of several simulated customer interactions with an agent representative, both roles performed by actors. Phone call recordings are performed using different mobile and landline devices. The scripting, both from customer and agent, aims to develop typical scenarios by telco-oriented call centre operations. Both raw waveform recordings and speech transcription are provided. The latter as obtained by an automatic speech recognition (ASR) prototype developed by TID. The word segmentation timestamps are also provided for those recognized. Additionally, a confidence score is also provided per token basis.

In 2024, the ************* was the country with the highest number of call centers that were opened or expanded in that year. The majority of countries or regions featured in this survey including the United States decreased the number of call centers that were newly opened or expanded since 2020. As the United States opened less call centers in 2024, the number of contact center employees accordingly decreased between 2020 and 2024.

Market Size statistics on the Call Centres industry in United Kingdom

Monthly call centre enquiries for last month—consolidated statistics for the 'SBS queue'.

Market Size statistics on the Call Centre Operation industry in Australia

Number of Businesses statistics on the Call Centres industry in United Kingdom

Daily call centre enquiries for last month—consolidated statistics for the 'main queue'.

Data on the activity of the call centre for pension insurance

Average duration of calls answered by Shared Services (in seconds), categorised by service for April 2015.\r Datasets released once off.

Daily call centre enquiries for last month, where the caller made a non-generic registration enquiry.

Monthly call centre enquiries for last month—consolidated statistics for the 'main queue'.

Daily complex call centre enquiries for last month. These are calls received by one of the Transport and Main Roads contact numbers.