ChatGPT has taken the world by storm, setting a record for the fastest app to reach a 100 million users, which it hit in two months. The implications of this tool are far-reaching, universities...

In January 2024, ChatGPT online domain chat.openai.com registered over **** percent of its traffic as originating in the United States. Users based in India generated approximately **** percent of the total visits to the chatbot platform, while users in Indonesia accounted for *** percent of the total visits to the website. Visits from Brazil represented the fourth-largest group for the platform, generating more than **** percent of the total traffic recorded in the examined period.

Between November 2022 and January 2024, global traffic to ChatGPT's online domain chat.openai.com originated mainly from mobile devices. In the last examined month, mobile devices generated approximately **** billion visits to the chatbot's website, with another **** billion accesses originating from desktops. Launched in November 2022, ChatGPT became the fastest online service to reach the milestone of more than a million users in five days.

According to a survey conducted on the usage of ChatGPT in South Korea in February 2024, almost ** percent of ChatGPT users stated that they had never paid for the service. Approximately ** percent of the respondents reported that they had paid for the service at some point.

Unsurprisingly, those between 18 and 24 were the most likely to use ChatGPT among the various age groups, with ** percent of respondents saying so. This is likely due to younger people adopting tech at a faster rate than older generations.

Introduction

ChatGPT-4 Statistics: In 2024, ChatGPT-4 has seen a notable surge in user engagement, processing millions of queries daily. Its high accuracy and reliability have made it a popular choice for businesses and individuals. Over 70% of users report high satisfaction, reflecting the model's effectiveness across various applications, from customer service to content creation. ChatGPT-4 excels at interpreting and generating human-like text, thanks to continuous updates that enhance its ability to handle complex queries.

Developed by OpenAI, ChatGPT stands for "Chat Generative Pre-trained Transformer." This advanced model surpasses GPT-3.5 by offering improved accuracy, better context handling, and even image understanding. These features highlight ChatGPT-4's transformative role in AI-driven communication.

In the period between its release in November 2022 and January 2024, ChatGPT saw the average duration of global visits to its web domain, chat.openai.com, increase sensibly. As of the last examined month, visitors worldwide spent 815 seconds on average in the platform's domain, equating to 13 minutes and 34 seconds. The peak of the chatbot's website session length happened in October 2023, when users worldwide spent an average of 873 seconds on the web page.

In March 2025, ChatGPT’s mobile app recorded over 64.26 million App Store and Google Play downloads worldwide. Google's Gemini AI Assistant mobile app was released on February 8, 2024, and was initially available in the U.S. market only. In the same month, the app registered around 13.92 million downloads. Regional preferences shape AI app adoption ChatGPT has a strong global presence with over 400.61 million monthly active users in February 2025, but regional preferences vary. In the United States, ChatGPT had a 45 percent download market share, compared to Google Gemini's 11 percent. However, Gemini emerged as the preferred generative AI app in India, representing a 52 percent market share. This competitive landscape now also includes Chinese-based players like ByteDance's Doubao and DeepSeek, indicating an even more diverse and evolving AI worldwide ecosystem. The AI-powered revolution in online search The global AI market has experienced substantial growth, exceeding 184 billion U.S. dollars in 2024 and projected to surpass 826 billion U.S. dollars by 2030. This expansion is mirrored in user behavior, with around 15 million adults in the United States using AI-powered tools as their first option for online search in 2024. Additionally, 68 percent of U.S. adults reported the use of AI-powered search engines for exploring new topics in 2024, with another 44 percent of respondents utilizing these tools to learn or explain concepts.

ChatGPT Gemini Claude Perplexity Human Evaluation Multi Aspect Review Dataset

  Introduction

Human evaluation and reviews with scalar score of AI Services responses are very usefuly in LLM Finetuning, Human Preference Alignment, Few-Shot Learning, Bad Case Shooting, etc, but extremely difficult to collect. This dataset is collected from DeepNLP AI Service User Review panel (http://www.deepnlp.org/store), which is an open review website for users to give reviews and upload… See the full description on the dataset page: https://huggingface.co/datasets/DeepNLP/ChatGPT-Gemini-Claude-Perplexity-Human-Evaluation-Multi-Aspects-Review-Dataset.

Within a year of its launch, ChatGPT has seen a surge in popularity. While many are drawn to its effectiveness and user-friendly interface, ChatGPT also introduces moral concerns, such as the temptation to present generated text as one’s own. This led us to theorize that personality traits such as Machiavellianism and sensation-seeking may be predictive of ChatGPT usage. We launched two online questionnaires with 2,000 respondents each, in September 2023 and March 2024, respectively. In Questionnaire 1, 22% of respondents were students, and 54% were full-time employees; 32% indicated they used ChatGPT at least weekly. Analysis of our ChatGPT Acceptance Scale revealed two factors, Effectiveness and Concerns, which correlated positively and negatively, respectively, with ChatGPT use frequency. A specific aspect of Machiavellianism (manipulation tactics) was found to predict ChatGPT usage. Questionnaire 2 was a replication of Questionnaire 1, with 21% students and 54% full-time employees, of which 43% indicated using ChatGPT weekly. In Questionnaire 2, more extensive personality scales were used. We found a moderate correlation between Machiavellianism and ChatGPT usage (r = .22) and with an opportunistic attitude towards undisclosed use (r = .30), relationships that largely remained intact after controlling for gender, age, education level, and the respondents’ country. We conclude that covert use of ChatGPT is associated with darker personality traits, something that requires further attention.

Customer satisfaction with internet search engines and information reached 80 out of 100 index points in the United States in 2024. Moving up from 63 index points in 2000, it is among the highest ratings ever registered for these types of platforms, a remarkable milestone considering that the global online search landscape is significantly impacted by the artificial intelligence-powered online search trend, in which generative AI tools like ChatGPT gaining significant traction among users seeking answers and information online.

There were 23 915 500 Instagram users in Republic of Korea in February 2024, which accounted for 45.4% of its entire population. The majority of them were women - 57.2%. People aged 25 to 34 were the largest user group (8 100 000). The highest difference between men and women occurs within people aged 18 to 24, where women lead by 2 900 000.

A chatbot from Chinese AI lab DeepSeek sent shockwaves through the market in January, due to its ability to perform mathematics, coding and reasoning at a similar level to ChatGPT and other top-tier...

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Chatbot Market Size 2025-2029

The chatbot market size is forecast to increase by USD 9.63 billion, at a CAGR of 42.9% between 2024 and 2029.

The market is witnessing significant growth, driven by the integration of chatbots with various communication channels such as social media, websites, and messaging apps. This integration enables businesses to engage with customers in real-time, providing instant responses and enhancing customer experience. However, the market faces challenges, including the lack of awareness and standardization of chatbot services. Despite these obstacles, the potential benefits of chatbots, including cost savings, increased efficiency, and improved customer engagement, make it an attractive investment for businesses seeking to enhance their digital presence and streamline operations. Companies looking to capitalize on this market opportunity should focus on developing chatbot solutions that offer customizable features, seamless integration with existing systems, and natural language processing capabilities to deliver human-like interactions. Navigating the challenges of awareness and standardization will require targeted marketing efforts and collaborations with industry partners to establish best practices and industry standards.

What will be the Size of the Chatbot Market during the forecast period?

Explore in-depth regional segment analysis with market size data - historical 2019-2023 and forecasts 2025-2029 - in the full report.
Request Free SampleThe market continues to evolve, with dynamic market dynamics shaping its growth and applications across various sectors. Conversational AI, a key component of chatbots, is advancing with the integration of sentiment analysis, emotional intelligence, and meteor score to enhance user experience. Pre-trained models and language understanding are being utilized to improve performance metrics, while neural networks and contextual awareness enable more accurate intent recognition. Deployment strategies, including policy learning and cloud platforms, are evolving to support cross-platform compatibility and multi-lingual support. Performance metrics, such as F1-score and response time, are crucial in evaluating model effectiveness. Reinforcement learning and knowledge base integration are essential for chatbot development and lead generation. Error rate and character error rate are critical in speech recognition, while API integration and dialogue state tracking facilitate seamless conversational experiences. Technical support and customer engagement are primary applications of chatbots, with sales conversion and automated responses optimizing business operations. Deep learning architectures and transfer learning are driving advancements in question answering and natural language processing. Contextualized word embeddings and dialogue management are essential for effective user interaction. Overall, the market is an ever-evolving landscape, with continuous innovation and integration of advanced technologies shaping its future.

How is this Chatbot Industry segmented?

The chatbot industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD million' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments. End-userRetailBFSIGovernmentTravel and hospitalityOthersProductSolutionsServicesDeploymentCloud-BasedOn-PremiseHybridApplicationCustomer ServiceSales and MarketingHealthcare SupportE-Commerce AssistanceGeographyNorth AmericaUSCanadaEuropeFranceGermanyItalyUKMiddle East and AfricaEgyptKSAOmanUAEAPACChinaIndiaJapanSouth AmericaArgentinaBrazilRest of World (ROW)

By End-user Insights

The retail segment is estimated to witness significant growth during the forecast period.The market is experiencing significant growth, particularly in the retail sector. E-commerce giants like Amazon, Flipkart, Alibaba, and Snapdeal are leading this trend, integrating chatbots to improve customer experience during online product searches. These AI-powered bots facilitate quick and effective resolution of payment-related queries, enhancing the shopping experience. However, retailers face challenges in ensuring a seamless user experience, as consumers increasingly prefer mobile shopping. Deep learning architectures and natural language processing (NLP) are crucial components of chatbot development. NLP enables intent recognition, sentiment analysis, and entity extraction, while deep learning models provide contextual awareness and dialogue management. Speech recognition and dialogue state tracking further enhance the user experience. Cross-platform compatibility and multi-lingual support are essential features for chatbots, catering to diverse user bases. Pre-trained models and transfer learning enable faster development and deployment. Reinforcement learning and policy learning optimize bot

As of September 2024, around ** percent of adult artificial intelligence (AI) tool users have used ChatGPT, making it the most popular AI-powered tool in the country. Google Gemini and Meta AI were cited by ** and ** percent of respondents each, while Snapchat My AI was mentioned by around ** percent of respondents. Around ** percent of the interviewees stated they had used artificial intelligence (AI) tools that year.

From October to November 2024, approximately **** percent of search queries on Google were navigational, when users seek specific websites. Alternatively, more than ** percent of the intent on ChatGPT was informational, when users look for answers or data. On the other hand, the percentage of transactional and commercial queries stayed practically the same on both platforms.

Vision-language models are of interest in various domains, including automated driving, where computer vision techniques can accurately detect road users, but where the vehicle sometimes fails to understand context. This study examined the effectiveness of GPT-4V in predicting the level of ‘risk’ in traffic images as assessed by humans. We used 210 static images taken from a moving vehicle, each previously rated by approximately 650 people. Based on psychometric construct theory and using insights from the self-consistency prompting method, we formulated three hypotheses: 1) repeating the prompt under effectively identical conditions increases validity, 2) varying the prompt text and extracting a total score increases validity compared to using a single prompt, and 3) in a multiple regression analysis, the incorporation of object detection features, alongside the GPT-4V-based risk rating, significantly contributes to improving the model’s validity. Validity was quantified by the correlation coefficient with human risk scores, across the 210 images. The results confirmed the three hypotheses. The eventual validity coefficient was r = 0.83, indicating that population-level human risk can be predicted using AI with a high degree of accuracy. The findings suggest that GPT-4V must be prompted in a way equivalent to how humans fill out a multi-item questionnaire.

Comparison of AIME 2024 (Competition Math) by Model

In January 2024, ChatGPT online domain chat.openai.com had a bounce rate of approximately **** percent. Between September 2023 and the last examined month, the platform's sessions where users didn't take action or engage with the content in any meaningful way stayed at an average of over **** percent.

Comparison of Artificial Analysis Intelligence Index incorporates 7 evaluations: MMLU-Pro, GPQA Diamond, Humanity's Last Exam, LiveCodeBench, SciCode, AIME, MATH-500 by Model