According to a survey of global working professionals conducted during the third quarter of 2022, over 94 percent of respondents reported making and receiving phone calls during their work activities, while 87.5 percent reported using video calls to communicate at work. Of those using video calls in a professional setting, over 55 percent did so daily. Messenger services like WhatsApp and Skype were used daily by approximately seven in 10 respondents, while collaboration tools like Microsoft Teams and Slack were reportedly used by around 60 percent of the surveyed working professionals.

As of March 2020, workers in the United States are mainly communicating with their co-workers remotely due to the COVID-19 pandemic. Of those working from home, 26 percent are using e-mail as their means of communication. Additionally, 20 percent are using video calling with platforms like Zoom and Google Hangouts. Only seven percent of U.S. workers are using audio conferencing lines to communicate with co-workers.

According to a survey of global consumers conducted in December 2023, SMS and text messages were the most popular method for communication with friends and family. Almost a third of respondents reported preferring mobile phone calls. In comparison, only eight percent of respondents reported making video calls, while audio messages and voice notes were used by around four percent of respondents.

According to a 2022 survey of online users in the United States, mobile-first communication methods such as texts, messages, and SMS were the most popular methods for respondents to reach other contacts in their personal life, with 72 percent of respondents reporting to prefer this method. Emails ranked second, with almost half of the surveyed respondents reporting to prefer this form of communication in their personal lives.

This statistic illustrates methods used by adults in the United Kingdom (UK) to communicate with friends and family on a daily basis in 2013, by category. 82 percent of respondents stated they use voice-based communication methods to contact family and friends at least daily.

According to a 2022 survey of online users in the United States, phone calls were used by almost the totality of the surveyed users, with 95 percent of respondents reporting using this communication form either for work or in their private life. Texts, SMS, and messages were as popular as emails for users in the U.S., with 92 percent of respondents signaling they engaged with these communications methods as of the examined period.

During a survey conducted in April and May in 2020, 41 percent of U.S. respondents reported to have communicated more through text messages after the COVID-19 outbreak compared to prior to it. In addition, 35 percent were using more voice calls and 33 percent were using more social media.

According to a study of U.S. users conducted in January 2022, over four in 10 respondents aged between 25 and 40 years reported using emails to contact customers of the business they owned or managed. Phone calls were a less popular method to contact customers than emails and text messages, with only 18 percent of Gen Z users reporting engaging with their customers via this channel. Additionally, social video platform TikTok was indicated by 12 percent of respondents in the Gen Z age group as their contact method to engage customers.

In 2020, approximately 10 percent of people in Great Britain said that they had communicated with students or instructors online in the previous three months, which was a decrease compared with 2019 when this share was 13 percent, but an increase compared with 2016 when the share was nine percent.

In 2023, the average hours per day spent socializing and communicating by the U.S. population was 0.57 hours. Women spent an average of 0.6 hours per day communicating and socializing, whereas men spent 0.55 hours doing the same everyday.

According to a survey conducted in 2022, 59 percent of college-bound students in the United States stated they would prefer to receive communication from colleges in the form of email weekly while 33 percent preferred to hear from colleges via email monthly.

Globally, companies increased their use of various digital communication channels in addition to adopting many channels for the first time as a result of COVID-19. In fact, one in three companies adopted interactive voice response (IVR) and live chat as communication channels for the first time. The average number of new channels implemented by companies is 3.5. Furthermore, it can be noted that live chat, email, and video are the top channels companies increased use of as a response to the pandemic. Implementing a variety of different communication channels allows for companies and employees to stay connected with each other as many of them work from home and need to access information and participate in meetings virtually and from different locations.

According to a March 2021 survey of working adults, Zoom is the most popular communication service used in the Asia Pacific markets, with 72 percent of respondents in Indonesia stating they used the platform regularly, compared to only 16 percent of respondents using Microsoft Teams. Microsoft Teams appears to be more popular in the European region, with 49 percent of UK respondents indicating they used the platform regularly. In Europe, Skype popularity still holds among users from Germany, Spain, and Poland among others. As of March 2021, Zoom was the most used service for online communications, followed by Microsoft Teams, and Skype.

According to a March 2021 survey of working adults worldwide, 46 percent of respondents regularly used Zoom both in their private life and at work. Microsoft Teams followed in second place, with 29 percent of respondents indicating they used the platform for communication purposes. Microsoft-owned service Skype ranked third, with 25 percent of respondents selecting the platform as their regular communication tool.

According to a survey of full-time workers conducted in the United States and the United Kingdom, almost nine in 10 respondents reported using emails daily as of March 2022. Instant messages and text messages were used by 66 percent and 64 percent of respondents on a daily basis, respectively. Additionally, approximately 10 percent of surveyed workers in the U.S. and UK reported engaging with recorded video messages on a daily basis.

The preferred communication method noted by survey respondents for the majority of events was in-person meetings. Market disruption was the only event category in that respondents noted in-person meetings as their second preference placing phone calls as their primary choice.

The global unified communications & collaboration market is estimated to grow by 7.5 percent in year over year and reach a size of 64 billion U.S. dollars in 2024. Unified communication and collaboration tools enabled this hybrid workforce to stay connected.

According to a survey of global consumers conducted in December 2023, young users' preferred communication method to engage with friends and family were SMS and text messages. In comparison, only two in 10 respondents aged between 18 and 24 years reported preferring mobile phone calls. Consumers in the age group of 55 and older reported preferring face to face communication more often than the younger demographics surveyed.

In 2019, organizations headquartered in Europe, the Middle East and Africa revealed that they utilize on average 3.56 different communication methods within the organization. During the survey, 52 percent of large sized organizations reported plans to increase spending in enterprise human resources (HR) system.

In 2019, 45 percent of emerging technology enterprises revealed that they utilize live chat as a communication method within the organization. During the survey, organizations headquartered in Europe, the Middle East and Africa reported that they utilize on average 3.56 different communication methods within the organization.