The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. Complaints referred to other regulators, such as complaints about depository institutions with less than $10 billion in assets, are not published in the Consumer Complaint Database. The database generally updates daily.

The Consumer Complaint Database is a collection of 719,794 complaints, on a range of consumer financial products and services, sent to nearly 3,000 companies for a response. All the facts alleged in these complaints are not verified, but steps are taken to confirm a commercial relationship between the consumer and the company.

NCCDB is a web-based information system for recording and reporting on household goods, safety violation, hazardous material, cargo tank and passenger complaints. NCCDB allows the public and FMCSA staff to submit complaints using an online form. The database contains, among other information, reports on inspection and test of cargo tanks and inventory of tanks. These reports are used in the development and amendment to regulations of cargo security which is the protection of cargo from theft.

Consumer complaints registered with the Oregon Dept. of Justice. The database of consumer complaints is derived from consumer contacts for the years of 2017 - 2019 and is for informational purposes only. This dataset may not offer a completely accurate or comprehensive account of every incident. Several factors, including a company’s size and volume of transactions, may affect the likelihood of a consumer complaint being filed. The number of complaints about a business may not be a reliable measure as to whether it is appropriately conducting business. The information in this dataset is updated as soon as possible. However, recently submitted complaints may not be immediately available. The statements in this dataset do not necessarily reflect the opinion of the DOJ. For more information, see http://www.doj.state.or.us/finfraud/index.shtml

Consumer Complaint Database from CFPB

Each week we send thousands of consumers’ complaints about financial products and services to companies for response. Those complaints are published here after the company responds or after 15 days, whichever comes first. By adding their voice, consumers help improve the financial marketplace.

These are complaints we’ve received about financial products and services.

Data sets are available for consumer complaints, workplace complaints and citations, debarred contractors, bid protest decisions, and pending Open Meeting Law complaints.

Each week we send thousands of consumers' complaints about financial products and services to companies for response. Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first.

We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is generally refreshed nightly. Company level information should be considered in context of company size and/or market share.

More about the Consumer Complaint Database | How we use complaint data | Technical documentation

Individual informal consumer complaint data detailing complaints filed with the Consumer Help Center beginning October 31, 2014. This data represents information selected by the consumer. The FCC does not verify the facts alleged in these complaints.

This dataset contains codes which attempts to summarize the issues described in the complaints.

Listing of consumer complaints filed against Insurance companies licensed in Connecticut. This dataset includes the Company, Line of Business, nature of complaint, outcome or resolution, and recovery.

Each week we send thousands of consumers' complaints about financial products and services to companies for response. Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first.

We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

More about the Consumer Complaint Database | How we use complaint data | Technical documentation

The Office of Consumer Protection (OCP) conducts investigations to ensure business compliance and to resolve complaints about consumer transactions that occur in Montgomery County, no matter where the consumer or the merchant are located. OCP staff determine the facts, make sure that businesses are properly registered, check if any laws were broken, and try to help the consumer and merchant come to an agreement to resolve any issues. This dataset provides information about business registration compliance audits, executive director-initiated investigations, and consumer complaint cases filed with OCP over the last three (3) years. The data includes information about the date the audit/ complaint was received, the assigned OCP consumer complaint case number, a description of the alleged conduct subject to the complaint, and the case status. The dataset also provides the Montgomery County Council District of the complainant, if applicable, and whether the complainant resides within a Montgomery County Council Equity Focus Area.

This data is for unwanted calls (telemarketing or robocalls). Individual informal consumer complaint data detailing complaints filed with the Consumer Help Center beginning October 31, 2014. This data represents information selected by the consumer. The FCC does not verify the facts alleged in these complaints.

BEE-spoke-data/consumer-finance-complaints

consumer-finance-complaints but in a format that actually works.
Pulled Feb 2024

FOR TEST USE ONLYComplaint data from consumer complaints filed with the Consumer Protection Division. The existence of a complaint is not evidence of wrongdoing.TemporalPosting FrequencyDaily

Complaint data from consumer complaints filed with the Consumer Protection Division. The existence of a complaint is not evidence of wrongdoing.

DESCRIPTION

Comcast is an American global telecommunication company. The firm has been providing terrible customer service. They continue to fall short despite repeated promises to improve. Only last month (October 2016) the authority fined them a $2.3 million, after receiving over 1000 consumer complaints. The existing database will serve as a repository of public customer complaints filed against Comcast. It will help to pin down what is wrong with Comcast's customer service.

Data Dictionary

1. Ticket #: Ticket number assigned to each complaint
2. Customer Complaint: Description of complaint
3. Date: Date of complaint
4. Time: Time of complaint
5. Received Via: Mode of communication of the complaint
6. City: Customer city
7. State: Customer state
8. Zipcode: Customer zip
9. Status: Status of complaint
10. Filing on behalf of someone

Analysis Task

To perform these tasks, you can use any of the different Python libraries such as NumPy, SciPy, Pandas, scikit-learn, matplotlib, and BeautifulSoup.

• Import data into Python environment.
• Provide the trend chart for the number of complaints at monthly and daily granularity levels.
• Provide a table with the frequency of complaint types.

Which complaint types are maximum i.e., around internet, network issues, or across any other domains. - Create a new categorical variable with value as Open and Closed. Open & Pending is to be categorized as Open and Closed & Solved is to be categorized as Closed. - Provide state wise status of complaints in a stacked bar chart. Use the categorized variable from Q3. Provide insights on:

Which state has the maximum complaints Which state has the highest percentage of unresolved complaints - Provide the percentage of complaints resolved till date, which were received through the Internet and customer care calls.

Complaint data from consumer complaints filed with the Consumer Protection Division. The existence of a complaint is not evidence of wrongdoing.

Federal Communications Commission Consumer Complaints data