100+ datasets found
  1. Consumer opinions on conversational AI for customer service 2024

    • statista.com
    Updated Nov 28, 2024
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    Statista (2024). Consumer opinions on conversational AI for customer service 2024 [Dataset]. https://www.statista.com/statistics/1538260/consumer-opinions-on-conversational-ai/
    Explore at:
    Dataset updated
    Nov 28, 2024
    Dataset authored and provided by
    Statistahttp://statista.com/
    Time period covered
    2024
    Area covered
    Worldwide
    Description

    One of the reasons behind AI-powered customer service is the preference for conversational AI over phone calls. In 2024, 82 percent of consumers stated they would use a chatbot instead of waiting for a customer representative to take their call. An outstanding 96 percent of surveyed shoppers believed that more companies should opt for chatbots over traditional customer support services.

  2. Conversational AI Market Analysis, Size, and Forecast 2025-2029: North...

    • technavio.com
    pdf
    Updated Mar 27, 2025
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    Technavio (2025). Conversational AI Market Analysis, Size, and Forecast 2025-2029: North America (US and Canada), Europe (France, Germany, Italy, UK), APAC (China, India, Japan, South Korea), Middle East and Africa , and South America [Dataset]. https://www.technavio.com/report/conversational-ai-market-industry-analysis
    Explore at:
    pdfAvailable download formats
    Dataset updated
    Mar 27, 2025
    Dataset provided by
    TechNavio
    Authors
    Technavio
    Time period covered
    2025 - 2029
    Area covered
    Germany, Canada, United States, United Kingdom
    Description

    Snapshot img

    Conversational AI Market Size 2025-2029

    The conversational ai market size is forecast to increase by USD 24.84 billion at a CAGR of 24.7% between 2024 and 2029.

    The market is experiencing significant growth, driven by the advancements in Natural Language Processing (NLP), Machine Learning (ML), and Artificial Intelligence (AI) technologies. These technologies enable more sophisticated and human-like interactions between businesses and consumers, leading to increased customer engagement. However, resistance to using chatbots and concerns over data privacy and security remain challenges that market players must address. As more businesses seek to enhance their customer experiences and streamline operations, the demand for conversational AI solutions is expected to continue growing. Companies looking to capitalize on this market opportunity should focus on developing solutions that offer personalized interactions, seamless integration with existing systems, and robust security features. Additionally, partnerships and collaborations with industry leaders and innovative startups can help companies stay competitive and expand their offerings. Overall, the market presents significant opportunities for growth, with the potential to transform customer interactions and drive operational efficiencies.

    What will be the Size of the Conversational AI Market during the forecast period?

    Request Free SampleThe market is experiencing significant growth and innovation, with conversational agents and chatbots becoming increasingly integral to business operations. Bot development tools enable the creation of conversational ecosystems, while conversational AI platforms utilize semantic networks and language models to understand and respond to user queries. Conversational technology integration is a key trend, allowing for conversational assistants to streamline workflows and enhance user experience (UX). Moreover, conversational analytics dashboards provide valuable insights, enabling conversational reporting and data-driven decision-making. Knowledge graphs and conversational intelligence engines further enhance conversational capabilities, leading to a conversational revolution in various industries. The future of conversational AI lies in conversational automation frameworks, transformer networks, and continued conversational adoption. Businesses can leverage conversational trends and APIs to create engaging conversational experiences (CX) and improve customer interactions. Bot testing tools ensure the quality and performance of conversational assistants, while conversational UX design focuses on creating intuitive and user-friendly interfaces. As conversational technology continues to evolve, it will undoubtedly transform the way businesses engage with their customers and streamline internal processes.

    How is this Conversational AI Industry segmented?

    The conversational ai industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD million' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments. DeploymentOn-premisesCloudTypeAI chatbotsVoice botsInteractive voice assistantsGenerative AI agentsMethodInternal enterprise systemsExternal communication channelsEnd-userBFSIRetail and e-commerceEducationMedia and entertainmentOthersGeographyNorth AmericaUSCanadaEuropeFranceGermanyItalyUKAPACChinaIndiaJapanSouth Korea

    By Deployment Insights

    The on-premises segment is estimated to witness significant growth during the forecast period.In the realm of artificial intelligence (AI) deployment models, on-premises infrastructure has gained significant traction. This setup involves installing AI infrastructure within a business's premises, which often necessitates the use of high-performance computing (HPC) systems, occupying over 100 square meters. The primary reason for this trend is the heightened emphasis on data security. With on-premises AI infrastructure, businesses retain complete control over their hardware and software. This control appeals to numerous global clients, who demand stringent security measures for their data. Consequently, the adoption of on-premises AI infrastructure is on the rise. Human-computer interaction (HCI), dialogue management, intent classification, conversational analytics, and machine learning (ML) are integral components of AI infrastructure. These technologies enable advanced functionalities, such as conversational commerce, conversational retail, conversational healthcare, conversational design, conversational travel, and conversational optimization. As businesses continue to prioritize data security, the demand for on-premises AI infrastructure is expected to persist.

    Request Free Sample

    The On-premises segment was valued at USD 2.21 billion in 2019 and showed a gradual increase during the forecast period.

    Re

  3. Preferred characteristics of conversational AI commerce 2023

    • statista.com
    Updated Jun 27, 2025
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    Statista (2025). Preferred characteristics of conversational AI commerce 2023 [Dataset]. https://www.statista.com/statistics/1490610/preferred-characteristics-of-conversational-ai-commerce/
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    Dataset updated
    Jun 27, 2025
    Dataset authored and provided by
    Statistahttp://statista.com/
    Time period covered
    Dec 6, 2023 - Dec 12, 2023
    Area covered
    Worldwide
    Description

    A survey conducted globally among retail consumers in 2023 shows the reasons why consumers enjoy conversational commerce powered by artificial intelligence (AI). Over ** percent of customers enjoy the fact that even while using this tool they have their personal data protected, and around ** percent like when the tool explains the reasons for recommending such products.

  4. E

    Conversational Commerce Statistics By Market, AI Chatbot And Facts (2025)

    • electroiq.com
    Updated Jul 16, 2025
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    Electro IQ (2025). Conversational Commerce Statistics By Market, AI Chatbot And Facts (2025) [Dataset]. https://electroiq.com/stats/conversational-commerce-statistics/
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    Dataset updated
    Jul 16, 2025
    Dataset authored and provided by
    Electro IQ
    License

    https://electroiq.com/privacy-policyhttps://electroiq.com/privacy-policy

    Time period covered
    2022 - 2032
    Area covered
    Global
    Description

    Introduction

    Conversational Commerce Statistics: Conversational commerce is transforming consumer-brand interactions through the use of messaging apps, chatbots, and voice assistants. The idea is to develop real-time, independent, and interactive communication to provide a seamless transition from online browsing to decision-making for purchasing.

    In 2024, it will become an essential component of any digital commerce strategy worldwide. This article will indicate the key conversational commerce statistics and their trends.

  5. Funding of chatbot/conversational AI startups worldwide 2023

    • statista.com
    Updated May 22, 2024
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    Statista (2024). Funding of chatbot/conversational AI startups worldwide 2023 [Dataset]. https://www.statista.com/statistics/1359073/chatbot-and-conversational-ai-startup-funding-worldwide/
    Explore at:
    Dataset updated
    May 22, 2024
    Dataset authored and provided by
    Statistahttp://statista.com/
    Time period covered
    Dec 2023
    Area covered
    Worldwide
    Description

    As of December 2023, the company ASAPP was the most funded chatbot/ conversational AI worldwide, with around 380 million U.S. dollars. By contrast, the next company operating in the same field had a little over 300 million U.S. dollars.

    What are AI chatbots?

    A chatbot, also known as a conversational bot, is an AI software that simulates human conversation via audio or text on the internet. They are designed to answer basic questions, recommend products, and provide customer support so that organizations and companies can save manpower, money, and time. Recent developments have produced more advanced chatbots that utilize deep learning algorithms to produce answers to complex problems and questions. There are different types of chatbots, such as menu-based, keyword-based, social messaging, and voice bots. Popular chatbots are Netomi, atSpoke, and the new ChatGPT, which was launched in November 2022.

    Artificial Intelligence

    Artificial intelligence (AI) is the ability of a computer or machine to mimic human competencies, learning from previous experiences to understand and respond to language, decisions, and problems. A growing number of companies and startups are engaging in the artificial intelligence market, which is expected to grow rapidly in the near future. Popular tech companies involved in the industry are IBM, Microsoft, and Tencent, which owns the highest number of AI and ML patent families.

  6. India Conversational AI Market Research Report | Size, Share & Growth...

    • imarcgroup.com
    pdf,excel,csv,ppt
    Updated Jan 30, 2024
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    IMARC Group (2024). India Conversational AI Market Research Report | Size, Share & Growth Insights, Industry Latest Trends and Future Forecast to 2033 [Dataset]. https://www.imarcgroup.com/india-conversational-ai-market
    Explore at:
    pdf,excel,csv,pptAvailable download formats
    Dataset updated
    Jan 30, 2024
    Dataset provided by
    Imarc Group
    Authors
    IMARC Group
    License

    https://www.imarcgroup.com/privacy-policyhttps://www.imarcgroup.com/privacy-policy

    Time period covered
    2024 - 2032
    Area covered
    Global, India
    Description

    India conversational AI market size reached USD 516.8 Million in 2024. Looking forward, IMARC Group expects the market to reach USD 4,936.9 Million by 2033, exhibiting a growth rate (CAGR) of 26.4% during 2025-2033. The increasing automation of business operations and numerous technological advancements are primarily driving the market growth across the country.

    Report Attribute
    Key Statistics
    Base Year
    2024
    Forecast Years
    2025-2033
    Historical Years
    2019-2024
    Market Size in 2024USD 516.8 Million
    Market Forecast in 2033USD 4,936.9 Million
    Market Growth Rate (2025-2033)26.4%

    IMARC Group provides an analysis of the key trends in each segment of the market, along with forecasts at the country level for 2025-2033. Our report has categorized the market based on component, type, technology, deployment mode, organization size, and end user.

  7. D

    Conversational AI Platform Market Report | Global Forecast From 2025 To 2033...

    • dataintelo.com
    csv, pdf, pptx
    Updated Jan 7, 2025
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    Dataintelo (2025). Conversational AI Platform Market Report | Global Forecast From 2025 To 2033 [Dataset]. https://dataintelo.com/report/global-conversational-ai-platform-market
    Explore at:
    csv, pptx, pdfAvailable download formats
    Dataset updated
    Jan 7, 2025
    Dataset authored and provided by
    Dataintelo
    License

    https://dataintelo.com/privacy-and-policyhttps://dataintelo.com/privacy-and-policy

    Time period covered
    2024 - 2032
    Area covered
    Global
    Description

    Conversational AI Platform Market Outlook



    The global Conversational AI Platform market size is projected to reach USD 30 billion by 2032 from an estimated USD 5 billion in 2023, growing at a robust CAGR of 20% during the forecast period. This significant growth is primarily propelled by the increasing demand for enhanced customer engagement and service automation across various industries. The rise in digital transformation initiatives and the need for businesses to maintain a competitive edge are major factors driving this expansion. Furthermore, advancements in artificial intelligence and machine learning technologies have paved the way for more sophisticated conversational AI solutions, further catalyzing market growth.



    One of the pivotal growth factors in the Conversational AI Platform market is the escalating demand for AI-powered customer support services. As consumers increasingly expect quick, personalized, and efficient interactions, businesses are turning to conversational AI to fulfill these expectations. AI chatbots and virtual assistants are becoming integral components of customer service strategies, capable of handling a myriad of customer inquiries in real-time, thereby reducing operational costs and enhancing customer satisfaction. This trend is particularly noticeable in sectors such as retail, BFSI, and telecommunications, where customer service is a critical component of business operations.



    Another significant driver of market growth is the integration of conversational AI technologies in branding and advertisement strategies. Companies are leveraging AI-driven conversational interfaces to create more engaging and interactive marketing campaigns. These platforms enable brands to communicate with their audience in a more personalized manner, thus enhancing brand loyalty and customer engagement. The ability of conversational AI to analyze customer data and provide insights into consumer behavior is also aiding businesses in fine-tuning their marketing strategies, thereby boosting the overall effectiveness of their branding efforts.



    The rise in data privacy and compliance concerns has also fueled the growth of the Conversational AI Platform market. As organizations strive to maintain compliance with stringent data protection regulations such as GDPR and CCPA, the need for AI solutions capable of ensuring data privacy is paramount. Conversational AI platforms equipped with robust security measures are increasingly being adopted to safeguard sensitive customer information. This trend is expected to continue as data privacy remains a top priority for businesses across all sectors, further driving the adoption of these technologies.



    Conversational AI Solution is increasingly becoming a cornerstone for businesses aiming to revolutionize their customer interaction strategies. By leveraging these solutions, companies can provide seamless and personalized experiences that cater to the unique needs of their customers. The ability to integrate conversational AI into existing systems allows for the automation of routine tasks, freeing up human resources for more complex inquiries. This not only enhances operational efficiency but also ensures that customers receive timely and accurate responses. As the demand for more intuitive and responsive customer service grows, the adoption of conversational AI solutions is expected to rise, offering businesses a competitive advantage in a rapidly evolving market landscape.



    From a regional perspective, North America currently dominates the Conversational AI Platform market, thanks to the presence of major technology players and the high adoption rate of AI-powered solutions in the region. The Asia Pacific region, however, is anticipated to witness the highest growth rate during the forecast period, driven by rapid digitalization and technological advancements in countries like China and India. Europe also presents substantial growth opportunities, supported by the increasing focus on customer experience management and the strong presence of the automotive and manufacturing sectors in the region.



    Component Analysis



    The Conversational AI Platform market is segmented by component into platforms and services. The platform segment holds a significant share of the market, driven by the rising demand for robust and scalable AI solutions capable of handling complex conversational interactions. These platforms are designed to integrate seamlessly with existing business systems, providing organizations wi

  8. Number of conversational AI M&A deals worldwide 2016-2019

    • statista.com
    Updated Jul 7, 2025
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    Statista (2025). Number of conversational AI M&A deals worldwide 2016-2019 [Dataset]. https://www.statista.com/statistics/966853/worldwide-conversational-artificial-intelligence-acquisitions/
    Explore at:
    Dataset updated
    Jul 7, 2025
    Dataset authored and provided by
    Statistahttp://statista.com/
    Area covered
    Worldwide
    Description

    This statistic shows the number of conversational artificial intelligence M&A deals from 2016 to 2019. The number of conversational AI deals has boosted since 2016, reaching a high of ** acquisitions in 2018. As of August 7. 2019, ** conversational AI companies have already been acquired since the beginning of the year.

  9. F

    English Human-Human Chat Dataset for Conversational AI & NLP

    • futurebeeai.com
    wav
    Updated Aug 1, 2022
    + more versions
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    FutureBee AI (2022). English Human-Human Chat Dataset for Conversational AI & NLP [Dataset]. https://www.futurebeeai.com/dataset/text-dataset/english-general-domain-conversation-text-dataset
    Explore at:
    wavAvailable download formats
    Dataset updated
    Aug 1, 2022
    Dataset provided by
    FutureBeeAI
    Authors
    FutureBee AI
    License

    https://www.futurebeeai.com/policies/ai-data-license-agreementhttps://www.futurebeeai.com/policies/ai-data-license-agreement

    Dataset funded by
    FutureBeeAI
    Description

    Introduction

    The English General Domain Chat Dataset is a high-quality, text-based dataset designed to train and evaluate conversational AI, NLP models, and smart assistants in real-world English usage. Collected through FutureBeeAI’s trusted crowd community, this dataset reflects natural, native-level English conversations covering a broad spectrum of everyday topics.

    Conversational Text Data

    This dataset includes over 15000 chat transcripts, each featuring free-flowing dialogue between two native English speakers. The conversations are spontaneous, context-rich, and mimic informal, real-life texting behavior.

    Words per Chat: 300–700
    Turns per Chat: Up to 50 dialogue turns
    Contributors: 200 native English speakers from the FutureBeeAI Crowd Community
    Format: TXT, DOCS, JSON or CSV (customizable)
    Structure: Each record contains the full chat, topic tag, and metadata block

    Diversity and Domain Coverage

    Conversations span a wide variety of general-domain topics to ensure comprehensive model exposure:

    Music, books, and movies
    Health and wellness
    Children and parenting
    Family life and relationships
    Food and cooking
    Education and studying
    Festivals and traditions
    Environment and daily life
    Internet and tech usage
    Childhood memories and casual chatting

    This diversity ensures the dataset is useful across multiple NLP and language understanding applications.

    Linguistic Authenticity

    Chats reflect informal, native-level English usage with:

    Colloquial expressions and local dialect influence
    Domain-relevant terminology
    Language-specific grammar, phrasing, and sentence flow
    Inclusion of realistic details such as names, phone numbers, email addresses, locations, dates, times, local currencies, and culturally grounded references
    Representation of different writing styles and input quirks to ensure training data realism

    Metadata

    Every chat instance is accompanied by structured metadata, which includes:

    Participant Age
    Gender
    Country/Region
    Chat Domain
    Chat Topic
    Dialect

    This metadata supports model filtering, demographic-specific evaluation, and more controlled fine-tuning workflows.

    Data Quality Assurance

    All chat records pass through a rigorous QA process to maintain consistency and accuracy:

    Manual review for content completeness
    Format checks for chat turns and metadata
    Linguistic verification by native speakers
    Removal of inappropriate or unusable samples

    This ensures a clean, reliable dataset ready for high-performance AI model training.

    Applications

    This dataset is ideal for training and evaluating a wide range of text-based AI systems:

    Conversational AI / Chatbots
    Smart assistants and voicebots
    <div

  10. O

    On-premises Conversational AI Platforms Report

    • datainsightsmarket.com
    doc, pdf, ppt
    Updated Aug 15, 2025
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    Data Insights Market (2025). On-premises Conversational AI Platforms Report [Dataset]. https://www.datainsightsmarket.com/reports/on-premises-conversational-ai-platforms-1434021
    Explore at:
    pdf, doc, pptAvailable download formats
    Dataset updated
    Aug 15, 2025
    Dataset authored and provided by
    Data Insights Market
    License

    https://www.datainsightsmarket.com/privacy-policyhttps://www.datainsightsmarket.com/privacy-policy

    Time period covered
    2025 - 2033
    Area covered
    Global
    Variables measured
    Market Size
    Description

    The on-premises conversational AI platform market is experiencing robust growth, driven by increasing demand for secure and controlled AI solutions within organizations. The market's size in 2025 is estimated at $2 billion, reflecting a Compound Annual Growth Rate (CAGR) of 20% from 2019 to 2024. This strong growth is fueled by several factors. Firstly, organizations are prioritizing data privacy and security, leading to a preference for on-premises deployments, which offer greater control over data and compliance with stringent regulations like GDPR and HIPAA. Secondly, the rising need for personalized customer experiences is driving adoption, as on-premises solutions allow for deeper integration with existing systems and data sources. Finally, advancements in natural language processing (NLP) and machine learning (ML) are enhancing the capabilities of these platforms, making them more effective in handling complex customer interactions and automating tasks. Despite the growth, challenges remain. High implementation costs and the need for specialized technical expertise can hinder adoption, particularly for smaller businesses. Furthermore, maintaining and updating on-premises systems can be more resource-intensive than cloud-based solutions. However, the benefits of enhanced security, compliance, and customized solutions are likely to outweigh these challenges for many enterprises. The market is segmented by deployment type (on-premise, cloud), industry (BFSI, healthcare, retail), and functionality (chatbots, virtual assistants). Key players, such as SAP, IBM, Microsoft, and several specialized AI providers, are actively competing, resulting in ongoing innovation and competitive pricing. The forecast period (2025-2033) anticipates continued expansion of the market, fueled by technological advancements and expanding adoption across various sectors. The projected CAGR for the forecast period is 18%.

  11. D

    Conversational AI Market Report | Global Forecast From 2025 To 2033

    • dataintelo.com
    csv, pdf, pptx
    Updated Jan 7, 2025
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    Dataintelo (2025). Conversational AI Market Report | Global Forecast From 2025 To 2033 [Dataset]. https://dataintelo.com/report/global-conversational-ai-market
    Explore at:
    pdf, csv, pptxAvailable download formats
    Dataset updated
    Jan 7, 2025
    Dataset authored and provided by
    Dataintelo
    License

    https://dataintelo.com/privacy-and-policyhttps://dataintelo.com/privacy-and-policy

    Time period covered
    2024 - 2032
    Area covered
    Global
    Description

    Conversational AI Market Outlook



    The global conversational AI market size was estimated at USD 5.8 billion in 2023 and is projected to reach USD 38.6 billion by 2032, growing at a compound annual growth rate (CAGR) of 23.4% during the forecast period. This rapid growth can be attributed to the increasing demand for AI-powered customer service solutions, enhanced user experiences, and the integration of conversational AI across various industry verticals. As businesses continue to prioritize customer engagement and support, conversational AI has become a key component of digital transformation initiatives, driving the market forward considerably.



    Several factors are fueling the growth of the conversational AI market. Firstly, the proliferation of messaging platforms and smart devices has significantly increased the interaction points between businesses and consumers. Conversational AI, with its ability to provide real-time assistance, has become an essential tool for companies aiming to enhance customer experiences. Furthermore, the advent of advanced Natural Language Processing (NLP) and machine learning technologies has made conversational AI more accurate, contextually aware, and capable of understanding complex human queries, which has bolstered its adoption across various sectors. Additionally, businesses are increasingly recognizing the cost-effectiveness of conversational AI solutions, which reduce the need for human intervention and allow organizations to automate routine tasks and scale customer interactions efficiently.



    Another crucial growth driver is the rising emphasis on data-driven decision-making. Conversational AI systems can gather and analyze data from customer interactions, providing valuable insights into consumer behavior and preferences. This enables businesses to personalize their offerings, improve customer satisfaction, and enhance their competitive edge. Moreover, the ongoing advancements in AI technologies, such as sentiment analysis and contextual intelligence, are enabling more sophisticated conversational interfaces, further expanding their applications across industries. As organizations seek to leverage these capabilities for strategic advantage, the demand for robust conversational AI platforms is set to surge.



    The growing need for multilingual support is also propelling the conversational AI market. In today's globalized world, companies are striving to cater to diverse audiences, and conversational AI offers an efficient solution to bridge language barriers. With AI-driven language translation and natural language understanding, businesses can engage with customers in their native languages, fostering inclusivity and expanding market reach. This aspect is particularly relevant in regions with diverse linguistic landscapes, where conversational AI can play a pivotal role in enhancing customer engagement and driving business growth.



    The regional outlook for the conversational AI market is optimistic, with North America leading in terms of adoption and technological advancements. The presence of major AI companies and the early adoption of innovative technologies contribute to this region's dominance. However, the Asia Pacific region is expected to witness the highest growth during the forecast period, driven by increasing investments in AI research and development and the rapid digital transformation across key economies such as China and India. European countries are also anticipated to show substantial growth, with industries such as BFSI and healthcare adopting conversational AI solutions to streamline operations and improve customer interactions.



    The emergence of the Conversational Computing Platform is revolutionizing how businesses interact with their customers. This platform serves as a comprehensive framework that integrates various conversational AI technologies, enabling seamless communication across multiple channels. By leveraging the capabilities of such platforms, businesses can create more personalized and efficient customer interactions, enhancing user satisfaction and loyalty. These platforms are designed to support a wide range of applications, from customer support to marketing, allowing organizations to tailor their AI solutions to specific business needs. As the demand for conversational interfaces continues to grow, the role of the Conversational Computing Platform in facilitating these interactions becomes increasingly critical, driving innovation and adoption across industries.



    Component Analysis</h2

  12. C

    Conversational AI in Retail Report

    • datainsightsmarket.com
    doc, pdf, ppt
    Updated Apr 29, 2025
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    Data Insights Market (2025). Conversational AI in Retail Report [Dataset]. https://www.datainsightsmarket.com/reports/conversational-ai-in-retail-1462062
    Explore at:
    doc, pdf, pptAvailable download formats
    Dataset updated
    Apr 29, 2025
    Dataset authored and provided by
    Data Insights Market
    License

    https://www.datainsightsmarket.com/privacy-policyhttps://www.datainsightsmarket.com/privacy-policy

    Time period covered
    2025 - 2033
    Area covered
    Global
    Variables measured
    Market Size
    Description

    The Conversational AI in Retail market is experiencing robust growth, driven by the increasing adoption of e-commerce and the need for enhanced customer experiences. While precise market size figures for 2025 are unavailable, considering a plausible CAGR of 25% (a conservative estimate given the sector's rapid expansion) and a hypothetical 2024 market size of $5 billion, the 2025 market size could be estimated at approximately $6.25 billion. This growth is fueled by several key factors. Firstly, retailers are leveraging conversational AI to improve customer service through 24/7 availability, personalized interactions, and faster resolution times. This leads to increased customer satisfaction and loyalty, ultimately boosting sales. Secondly, the ability of conversational AI to automate tasks like order placement, tracking, and returns frees up human agents to handle more complex issues, resulting in increased operational efficiency and cost savings. The integration of conversational AI into various channels, including mobile apps and websites, further expands its reach and impact. Different segments within the market are exhibiting varied growth rates. The app-based segment is likely outpacing web-based solutions due to the increasing mobile usage among consumers. Similarly, the e-commerce application is likely growing faster than supermarket applications, owing to the higher adoption of online shopping. However, market growth faces certain restraints. Data security and privacy concerns remain paramount, requiring robust security measures to build customer trust. The need for continuous improvement and adaptation of the AI models to meet evolving customer needs and preferences adds to the ongoing operational costs. Furthermore, the integration of conversational AI into existing retail systems can present technical challenges and require significant investment in infrastructure and training. Despite these challenges, the long-term outlook remains positive. Ongoing technological advancements, particularly in natural language processing (NLP), are improving the accuracy and effectiveness of conversational AI, leading to wider adoption across the retail industry. The market is likely to witness further diversification across applications and channels, with the emergence of innovative use cases and integration with other technologies like augmented reality and blockchain. The competitive landscape is dynamic, with both established tech giants and specialized AI startups vying for market share. Future growth hinges on effectively addressing the challenges associated with data privacy, continuous model improvement, and seamless system integration.

  13. F

    German Human-Human Chat Dataset for Conversational AI & NLP

    • futurebeeai.com
    wav
    Updated Aug 1, 2022
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    FutureBee AI (2022). German Human-Human Chat Dataset for Conversational AI & NLP [Dataset]. https://www.futurebeeai.com/dataset/text-dataset/german-general-domain-conversation-text-dataset
    Explore at:
    wavAvailable download formats
    Dataset updated
    Aug 1, 2022
    Dataset provided by
    FutureBeeAI
    Authors
    FutureBee AI
    License

    https://www.futurebeeai.com/policies/ai-data-license-agreementhttps://www.futurebeeai.com/policies/ai-data-license-agreement

    Dataset funded by
    FutureBeeAI
    Description

    Introduction

    The German General Domain Chat Dataset is a high-quality, text-based dataset designed to train and evaluate conversational AI, NLP models, and smart assistants in real-world German usage. Collected through FutureBeeAI’s trusted crowd community, this dataset reflects natural, native-level German conversations covering a broad spectrum of everyday topics.

    Conversational Text Data

    This dataset includes over 15000 chat transcripts, each featuring free-flowing dialogue between two native German speakers. The conversations are spontaneous, context-rich, and mimic informal, real-life texting behavior.

    Words per Chat: 300–700
    Turns per Chat: Up to 50 dialogue turns
    Contributors: 200 native German speakers from the FutureBeeAI Crowd Community
    Format: TXT, DOCS, JSON or CSV (customizable)
    Structure: Each record contains the full chat, topic tag, and metadata block

    Diversity and Domain Coverage

    Conversations span a wide variety of general-domain topics to ensure comprehensive model exposure:

    Music, books, and movies
    Health and wellness
    Children and parenting
    Family life and relationships
    Food and cooking
    Education and studying
    Festivals and traditions
    Environment and daily life
    Internet and tech usage
    Childhood memories and casual chatting

    This diversity ensures the dataset is useful across multiple NLP and language understanding applications.

    Linguistic Authenticity

    Chats reflect informal, native-level German usage with:

    Colloquial expressions and local dialect influence
    Domain-relevant terminology
    Language-specific grammar, phrasing, and sentence flow
    Inclusion of realistic details such as names, phone numbers, email addresses, locations, dates, times, local currencies, and culturally grounded references
    Representation of different writing styles and input quirks to ensure training data realism

    Metadata

    Every chat instance is accompanied by structured metadata, which includes:

    Participant Age
    Gender
    Country/Region
    Chat Domain
    Chat Topic
    Dialect

    This metadata supports model filtering, demographic-specific evaluation, and more controlled fine-tuning workflows.

    Data Quality Assurance

    All chat records pass through a rigorous QA process to maintain consistency and accuracy:

    Manual review for content completeness
    Format checks for chat turns and metadata
    Linguistic verification by native speakers
    Removal of inappropriate or unusable samples

    This ensures a clean, reliable dataset ready for high-performance AI model training.

    Applications

    This dataset is ideal for training and evaluating a wide range of text-based AI systems:

    Conversational AI / Chatbots
    Smart assistants and voicebots
    <div

  14. F

    Swedish Human-Human Chat Dataset for Conversational AI & NLP

    • futurebeeai.com
    wav
    Updated Aug 1, 2022
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    FutureBee AI (2022). Swedish Human-Human Chat Dataset for Conversational AI & NLP [Dataset]. https://www.futurebeeai.com/dataset/text-dataset/swedish-general-domain-conversation-text-dataset
    Explore at:
    wavAvailable download formats
    Dataset updated
    Aug 1, 2022
    Dataset provided by
    FutureBeeAI
    Authors
    FutureBee AI
    License

    https://www.futurebeeai.com/policies/ai-data-license-agreementhttps://www.futurebeeai.com/policies/ai-data-license-agreement

    Dataset funded by
    FutureBeeAI
    Description

    Introduction

    The Swedish General Domain Chat Dataset is a high-quality, text-based dataset designed to train and evaluate conversational AI, NLP models, and smart assistants in real-world Swedish usage. Collected through FutureBeeAI’s trusted crowd community, this dataset reflects natural, native-level Swedish conversations covering a broad spectrum of everyday topics.

    Conversational Text Data

    This dataset includes over 15000 chat transcripts, each featuring free-flowing dialogue between two native Swedish speakers. The conversations are spontaneous, context-rich, and mimic informal, real-life texting behavior.

    Words per Chat: 300–700
    Turns per Chat: Up to 50 dialogue turns
    Contributors: 200 native Swedish speakers from the FutureBeeAI Crowd Community
    Format: TXT, DOCS, JSON or CSV (customizable)
    Structure: Each record contains the full chat, topic tag, and metadata block

    Diversity and Domain Coverage

    Conversations span a wide variety of general-domain topics to ensure comprehensive model exposure:

    Music, books, and movies
    Health and wellness
    Children and parenting
    Family life and relationships
    Food and cooking
    Education and studying
    Festivals and traditions
    Environment and daily life
    Internet and tech usage
    Childhood memories and casual chatting

    This diversity ensures the dataset is useful across multiple NLP and language understanding applications.

    Linguistic Authenticity

    Chats reflect informal, native-level Swedish usage with:

    Colloquial expressions and local dialect influence
    Domain-relevant terminology
    Language-specific grammar, phrasing, and sentence flow
    Inclusion of realistic details such as names, phone numbers, email addresses, locations, dates, times, local currencies, and culturally grounded references
    Representation of different writing styles and input quirks to ensure training data realism

    Metadata

    Every chat instance is accompanied by structured metadata, which includes:

    Participant Age
    Gender
    Country/Region
    Chat Domain
    Chat Topic
    Dialect

    This metadata supports model filtering, demographic-specific evaluation, and more controlled fine-tuning workflows.

    Data Quality Assurance

    All chat records pass through a rigorous QA process to maintain consistency and accuracy:

    Manual review for content completeness
    Format checks for chat turns and metadata
    Linguistic verification by native speakers
    Removal of inappropriate or unusable samples

    This ensures a clean, reliable dataset ready for high-performance AI model training.

    Applications

    This dataset is ideal for training and evaluating a wide range of text-based AI systems:

    Conversational AI / Chatbots
    Smart assistants and voicebots
    <div

  15. s

    Conversational Artificial Intelligence (AI) Market By Component(Solutions,...

    • skyquestt.com
    Updated Apr 17, 2024
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    SkyQuest Technology (2024). Conversational Artificial Intelligence (AI) Market By Component(Solutions, Services), By Technology(Machine Learning, Deep Learning, Natural Language Processing, Automated Speech Recognition), By Deployment(On-premises, Cloud), By Region - Industry Forecast 2025-2032 [Dataset]. https://www.skyquestt.com/report/conversational-ai-market
    Explore at:
    Dataset updated
    Apr 17, 2024
    Dataset authored and provided by
    SkyQuest Technology
    License

    https://www.skyquestt.com/privacy/https://www.skyquestt.com/privacy/

    Time period covered
    2025 - 2032
    Area covered
    Global
    Description

    Conversational Artificial Intelligence (AI) Market size was valued at USD 9.5 Billion in 2023 and is poised to grow from USD 11.65 Billion in 2024 to USD 59.84 Billion by 2032, growing at a CAGR of 22.60% during the forecast period (2025-2032).

  16. Mental Health Chatbot Pairs

    • kaggle.com
    Updated Nov 27, 2023
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    The Devastator (2023). Mental Health Chatbot Pairs [Dataset]. https://www.kaggle.com/datasets/thedevastator/mental-health-chatbot-pairs
    Explore at:
    CroissantCroissant is a format for machine-learning datasets. Learn more about this at mlcommons.org/croissant.
    Dataset updated
    Nov 27, 2023
    Dataset provided by
    Kaggle
    Authors
    The Devastator
    License

    https://creativecommons.org/publicdomain/zero/1.0/https://creativecommons.org/publicdomain/zero/1.0/

    Description

    Mental Health Chatbot Pairs

    AI-based Tailored Support for Mental Health Conversation

    By Huggingface Hub [source]

    About this dataset

    This dataset contains a compilation of carefully-crafted Q&A pairs which are designed to provide AI-based tailored support for mental health. These carefully chosen questions and answers offer an avenue for those looking for help to gain the assistance they need. With these pre-processed conversations, Artificial Intelligence (AI) solutions can be developed and deployed to better understand and respond appropriately to individual needs based on their input. This comprehensive dataset is crafted by experts in the mental health field, providing insightful content that will further research in this growing area. These data points will be invaluable for developing the next generation of personalized AI-based mental health chatbots capable of truly understanding what people need

    More Datasets

    For more datasets, click here.

    Featured Notebooks

    • 🚨 Your notebook can be here! 🚨!

    How to use the dataset

    This dataset contains pre-processed Q&A pairs for AI-based tailored support for mental health. As such, it represents an excellent starting point in building a conversational model which can handle conversations about mental health issues. Here are some tips on how to use this dataset to its fullest potential:

    • Understand your data: Spend time getting to know the text of the conversation between the user and the chatbot and familiarize yourself with what type of questions and answers are included in this specific dataset. This will help you better formulate queries for your own conversational model or develop new ones you can add yourself.

    • Refine your language processing models: By studying the patterns in syntax, grammar, tone, voice, etc., within this conversational data set you can hone your natural language processing capabilities - such as keyword extractions or entity extraction – prior to implementing them into a larger bot system .

    • Test assumptions: Have an idea of what you think may work best with a particular audience or context? See if these assumptions pan out by applying different variations of text to this dataset to see if it works before rolling out changes across other channels or programs that utilize AI/chatbot services

    • Research & Analyze Results : After testing out different scenarios on real-world users by using various forms of q&a within this chatbot pair data set , analyze & record any relevant results pertaining towards understanding user behavior better through further analysis after being exposed to tailored texted conversations about Mental Health topics both passively & actively . The more information you collect here , leads us closer towards creating effective AI powered conversations that bring our desired outcomes from our customer base .

    Research Ideas

    • Developing a chatbot for personalized mental health advice and guidance tailored to individuals' unique needs, experiences, and struggles.
    • Creating an AI-driven diagnostic system that can interpret mental health conversations and provide targeted recommendations for interventions or treatments based on clinical expertise.
    • Designing an AI-powered recommendation engine to suggest relevant content such as articles, videos, or podcasts based on users’ questions or topics of discussion during their conversation with the chatbot

    Acknowledgements

    If you use this dataset in your research, please credit the original authors. Data Source

    License

    License: CC0 1.0 Universal (CC0 1.0) - Public Domain Dedication No Copyright - You can copy, modify, distribute and perform the work, even for commercial purposes, all without asking permission. See Other Information.

    Columns

    File: train.csv | Column name | Description | |:--------------|:------------------------------------------------------------------------| | text | The text of the conversation between the user and the chatbot. (String) |

    Acknowledgements

    If you use this dataset in your research, please credit the original authors. If you use this dataset in your research, please credit Huggingface Hub.

  17. C

    Conversational AI Report

    • datainsightsmarket.com
    doc, pdf, ppt
    Updated May 29, 2025
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    Data Insights Market (2025). Conversational AI Report [Dataset]. https://www.datainsightsmarket.com/reports/conversational-ai-1976563
    Explore at:
    doc, ppt, pdfAvailable download formats
    Dataset updated
    May 29, 2025
    Dataset authored and provided by
    Data Insights Market
    License

    https://www.datainsightsmarket.com/privacy-policyhttps://www.datainsightsmarket.com/privacy-policy

    Time period covered
    2025 - 2033
    Area covered
    Global
    Variables measured
    Market Size
    Description

    The Conversational AI market is experiencing robust growth, driven by the increasing adoption of AI-powered chatbots and virtual assistants across various industries. The market's expansion is fueled by several key factors: the rising demand for enhanced customer experience, the need for efficient automation of customer service operations, the proliferation of messaging platforms, and the increasing availability of advanced natural language processing (NLP) and machine learning (ML) technologies. Major players like Google, Microsoft, IBM, and Amazon Web Services (AWS) are heavily investing in research and development, leading to continuous innovation and improved conversational AI capabilities. This competitive landscape is fostering rapid advancements in areas such as sentiment analysis, intent recognition, and personalized interactions, further driving market growth. We project a market size of approximately $15 billion in 2025, with a Compound Annual Growth Rate (CAGR) of around 25% from 2025 to 2033. This significant growth trajectory is expected to continue, fueled by the increasing adoption of AI across diverse sectors including finance, healthcare, retail, and education. Despite its impressive growth, the Conversational AI market faces certain challenges. Data privacy concerns and the need for robust security measures remain significant hurdles. Furthermore, the complexity of integrating conversational AI solutions into existing systems and the need for ongoing maintenance and updates can present obstacles for businesses. However, the rising demand for personalized customer experiences, coupled with continuous technological advancements in areas like speech recognition and dialogue management, is expected to outweigh these challenges. The market is segmented by deployment (cloud, on-premise), application (customer service, sales, marketing), and industry (retail, banking, healthcare). We anticipate the cloud deployment segment will dominate due to scalability and cost-effectiveness, while the customer service application will maintain a significant lead, reflecting its widespread adoption. The North American market is currently leading, though rapid growth is anticipated in Asia-Pacific regions due to the rising digitalization efforts and expanding internet penetration.

  18. I

    Global Conversational AI Market Strategic Planning Insights 2025-2032

    • statsndata.org
    excel, pdf
    Updated Jul 2025
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    Stats N Data (2025). Global Conversational AI Market Strategic Planning Insights 2025-2032 [Dataset]. https://www.statsndata.org/report/conversational-ai-market-7401
    Explore at:
    excel, pdfAvailable download formats
    Dataset updated
    Jul 2025
    Dataset authored and provided by
    Stats N Data
    License

    https://www.statsndata.org/how-to-orderhttps://www.statsndata.org/how-to-order

    Area covered
    Global
    Description

    The Conversational AI market is rapidly evolving, fueled by advancements in artificial intelligence and natural language processing technologies. Currently valued at approximately $6.8 billion, this industry has seen significant growth in recent years, driven by the increasing demand for automated customer interacti

  19. F

    Spanish Human-Human Chat Dataset for Conversational AI & NLP

    • futurebeeai.com
    wav
    Updated Aug 1, 2022
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    FutureBee AI (2022). Spanish Human-Human Chat Dataset for Conversational AI & NLP [Dataset]. https://www.futurebeeai.com/dataset/text-dataset/spanish-general-domain-conversation-text-dataset
    Explore at:
    wavAvailable download formats
    Dataset updated
    Aug 1, 2022
    Dataset provided by
    FutureBeeAI
    Authors
    FutureBee AI
    License

    https://www.futurebeeai.com/policies/ai-data-license-agreementhttps://www.futurebeeai.com/policies/ai-data-license-agreement

    Dataset funded by
    FutureBeeAI
    Description

    Introduction

    The Spanish General Domain Chat Dataset is a high-quality, text-based dataset designed to train and evaluate conversational AI, NLP models, and smart assistants in real-world Spanish usage. Collected through FutureBeeAI’s trusted crowd community, this dataset reflects natural, native-level Spanish conversations covering a broad spectrum of everyday topics.

    Conversational Text Data

    This dataset includes over 15000 chat transcripts, each featuring free-flowing dialogue between two native Spanish speakers. The conversations are spontaneous, context-rich, and mimic informal, real-life texting behavior.

    Words per Chat: 300–700
    Turns per Chat: Up to 50 dialogue turns
    Contributors: 200 native Spanish speakers from the FutureBeeAI Crowd Community
    Format: TXT, DOCS, JSON or CSV (customizable)
    Structure: Each record contains the full chat, topic tag, and metadata block

    Diversity and Domain Coverage

    Conversations span a wide variety of general-domain topics to ensure comprehensive model exposure:

    Music, books, and movies
    Health and wellness
    Children and parenting
    Family life and relationships
    Food and cooking
    Education and studying
    Festivals and traditions
    Environment and daily life
    Internet and tech usage
    Childhood memories and casual chatting

    This diversity ensures the dataset is useful across multiple NLP and language understanding applications.

    Linguistic Authenticity

    Chats reflect informal, native-level Spanish usage with:

    Colloquial expressions and local dialect influence
    Domain-relevant terminology
    Language-specific grammar, phrasing, and sentence flow
    Inclusion of realistic details such as names, phone numbers, email addresses, locations, dates, times, local currencies, and culturally grounded references
    Representation of different writing styles and input quirks to ensure training data realism

    Metadata

    Every chat instance is accompanied by structured metadata, which includes:

    Participant Age
    Gender
    Country/Region
    Chat Domain
    Chat Topic
    Dialect

    This metadata supports model filtering, demographic-specific evaluation, and more controlled fine-tuning workflows.

    Data Quality Assurance

    All chat records pass through a rigorous QA process to maintain consistency and accuracy:

    Manual review for content completeness
    Format checks for chat turns and metadata
    Linguistic verification by native speakers
    Removal of inappropriate or unusable samples

    This ensures a clean, reliable dataset ready for high-performance AI model training.

    Applications

    This dataset is ideal for training and evaluating a wide range of text-based AI systems:

    Conversational AI / Chatbots
    Smart assistants and voicebots
    <div

  20. F

    Tamil Human-Human Chat Dataset for Conversational AI & NLP

    • futurebeeai.com
    wav
    Updated Aug 1, 2022
    Share
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    FutureBee AI (2022). Tamil Human-Human Chat Dataset for Conversational AI & NLP [Dataset]. https://www.futurebeeai.com/dataset/text-dataset/tamil-general-domain-conversation-text-dataset
    Explore at:
    wavAvailable download formats
    Dataset updated
    Aug 1, 2022
    Dataset provided by
    FutureBeeAI
    Authors
    FutureBee AI
    License

    https://www.futurebeeai.com/policies/ai-data-license-agreementhttps://www.futurebeeai.com/policies/ai-data-license-agreement

    Dataset funded by
    FutureBeeAI
    Description

    Introduction

    The Tamil General Domain Chat Dataset is a high-quality, text-based dataset designed to train and evaluate conversational AI, NLP models, and smart assistants in real-world Tamil usage. Collected through FutureBeeAI’s trusted crowd community, this dataset reflects natural, native-level Tamil conversations covering a broad spectrum of everyday topics.

    Conversational Text Data

    This dataset includes over 10000 chat transcripts, each featuring free-flowing dialogue between two native Tamil speakers. The conversations are spontaneous, context-rich, and mimic informal, real-life texting behavior.

    Words per Chat: 300–700
    Turns per Chat: Up to 50 dialogue turns
    Contributors: 150 native Tamil speakers from the FutureBeeAI Crowd Community
    Format: TXT, DOCS, JSON or CSV (customizable)
    Structure: Each record contains the full chat, topic tag, and metadata block

    Diversity and Domain Coverage

    Conversations span a wide variety of general-domain topics to ensure comprehensive model exposure:

    Music, books, and movies
    Health and wellness
    Children and parenting
    Family life and relationships
    Food and cooking
    Education and studying
    Festivals and traditions
    Environment and daily life
    Internet and tech usage
    Childhood memories and casual chatting

    This diversity ensures the dataset is useful across multiple NLP and language understanding applications.

    Linguistic Authenticity

    Chats reflect informal, native-level Tamil usage with:

    Colloquial expressions and local dialect influence
    Domain-relevant terminology
    Language-specific grammar, phrasing, and sentence flow
    Inclusion of realistic details such as names, phone numbers, email addresses, locations, dates, times, local currencies, and culturally grounded references
    Representation of different writing styles and input quirks to ensure training data realism

    Metadata

    Every chat instance is accompanied by structured metadata, which includes:

    Participant Age
    Gender
    Country/Region
    Chat Domain
    Chat Topic
    Dialect

    This metadata supports model filtering, demographic-specific evaluation, and more controlled fine-tuning workflows.

    Data Quality Assurance

    All chat records pass through a rigorous QA process to maintain consistency and accuracy:

    Manual review for content completeness
    Format checks for chat turns and metadata
    Linguistic verification by native speakers
    Removal of inappropriate or unusable samples

    This ensures a clean, reliable dataset ready for high-performance AI model training.

    Applications

    This dataset is ideal for training and evaluating a wide range of text-based AI systems:

    Conversational AI / Chatbots
    Smart assistants and voicebots
    <div

Share
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TwitterTwitter
Email
Click to copy link
Link copied
Close
Cite
Statista (2024). Consumer opinions on conversational AI for customer service 2024 [Dataset]. https://www.statista.com/statistics/1538260/consumer-opinions-on-conversational-ai/
Organization logo

Consumer opinions on conversational AI for customer service 2024

Explore at:
Dataset updated
Nov 28, 2024
Dataset authored and provided by
Statistahttp://statista.com/
Time period covered
2024
Area covered
Worldwide
Description

One of the reasons behind AI-powered customer service is the preference for conversational AI over phone calls. In 2024, 82 percent of consumers stated they would use a chatbot instead of waiting for a customer representative to take their call. An outstanding 96 percent of surveyed shoppers believed that more companies should opt for chatbots over traditional customer support services.

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