The statistic shows the worldwide Customer-Relationship-Management (CRM) software revenue from 2010 to 2020. In 2020, revenue from the customer relationship management (CRM) market amounted to ** billion U.S. dollars. The market was driven by strong software as a service (SaaS) growth.

The global revenue in the 'Customer Relationship Management Software' segment of the software market was forecast to increase between 2025 and 2030 by in total **** billion U.S. dollars (+***** percent). This overall increase does not happen continuously, notably not in 2030. The revenue is estimated to amount to ****** billion U.S. dollars in 2030. Notably, the revenue of the 'Customer Relationship Management Software' segment of the software market was continuously increasing over the past years.Find more information concerning Czechia and Switzerland. The Statista Market Insights cover a broad range of additional markets.

According to the Cognitive Market Research Report, the Customer Relationship Management Market size in 2023 was XX Million and is projected to have a compounded annual growth rate of XX% from 2024 to 2031. The rapidly growing popularity of customer relation management and the user-friendly and multi-channel capabilities are driving the market of customer relation management. Furthermore, the CRM market is segmented by component under which the software segment is dominant, the cloud segment is dominant by deployment type and the large enterprises dominate the organization size under the Customer Relation Management Market. Customers can choose from a variety of Customer Relationship Management software and services. CRM software provided the most revenue in 2023. This software streamlines client data management and automates sales and marketing processes. North America led the market in 2023, accounting for XX% of the total. The primary driving factors are the rising use of customer relationship management solutions by various organizations in the area that rely on modern technologies and are projected to dominate the market throughout the forecast period. The customer relationship management market is extremely fragmented since it includes both global firms and small and medium-sized businesses. Companies have made investments to include AI into CRM software. Rapid digitization creates chances for suppliers to develop. Market players are using methods including alliances, innovation, growth, and acquisitions to improve their services and create a lasting competitive edge.

Market Dynamics of Customer Relationship Management

Key Drivers

The rapidly growing popularity of Customer relation management among organizations.

As consumer dynamics change, social CRM is expected to rise to become the market's next most popular feature. Organizations of all sizes must understand consumer behaviour by considering how much time people spend on social networking sites such as Twitter, Facebook, Pinterest, LinkedIn, and Snapchat, among others. Hence, businesses have realized that these sites can be a great way to track how customers' behaviour changes and how they interpret information about goods and services. Businesses may track and analyze their market reputation by using various keywords, such as brand name and company name. Various CRM firms are increasing their global footprint through business strategies and industry trends. Many businesses say that the digital transformation has helped them improve their client experience. To deliver customer-centric services, numerous organizations are installing a CRM system that is integrated throughout the organization. CRM and other integrated technologies contribute to increased customer satisfaction, which is dependent on the fast digital transformation occurring around the world. By offering excellent consumer experiences across all communication touchpoints, customer relationship management software may give a smooth experience. CRM facilitates digitization and is projected to contribute to market growth throughout the forecast period. Moreover, customer relationship management simplifies the process of connecting with customers and offers satisfying services to them. It aids in the organization and tracking of all pertinent information concerning the principles for interacting with clients. For instance, sales managers utilize customer relationship management software to track their team's performance and automate sales tasks. Furthermore, firms pay close attention to their clients. Hence, customer involvement is becoming an increasingly important part of CRM activity. Vendors promote the availability of specialized solutions for social listening, social management, social measuring, and social monitoring, among other things. For instance, Zendesk, announced a collaboration with WhatsApp in November 2020 to allow businesses to communicate with clients in real-time, share information, and respond to messaging-related queries.

Implementing mobile-friendly and multichannel capabilities into CRM solutions to propel the market.

The growing popularity of mobile devices and smartphones has resulted in a spike in demand for mobile-friendly Customer Relationship Management modules. Clients want solutions that can be accessed and utilized on a variety of mobile devices, including smartphones ...

[102 Pages Report] Saudi Arabia CRM Software Market Size 2020 By Application, By Deployment Mode, Market Trends, Share, Forecast & Opportunities.

The Customer Relationship Management (CRM) software market is experiencing robust growth, driven by the increasing need for businesses to enhance customer engagement and streamline operations. The market size reached $112.02 billion in 2020. While the provided CAGR is missing, considering the consistent demand for CRM solutions across diverse sectors like BFSI, healthcare, and retail, and the ongoing digital transformation initiatives, a conservative estimate of a 10% CAGR between 2020 and 2025 seems plausible. This would place the market size at approximately $175 billion in 2025. Key growth drivers include the expanding adoption of cloud-based CRM solutions, offering scalability and cost-effectiveness, and the increasing utilization of CRM systems for data analytics to gain valuable customer insights and personalize interactions. Further propelling this growth are evolving customer expectations, the need for improved customer service and support, and the rise of mobile-first CRM applications. Segment-wise, cloud-based CRM is expected to continue its dominance due to its inherent flexibility and accessibility. Applications within BFSI (Banking, Financial Services, and Insurance) and Healthcare are major revenue generators due to stringent regulatory requirements and the need for secure data management. However, the market also witnesses healthy growth from retail, industrial products, and construction sectors adopting CRM for sales automation and customer lifecycle management. Leading vendors such as Salesforce, Microsoft, Adobe, and HubSpot are key players, constantly innovating with AI-powered features and integrations to maintain their competitive edge. The market's future growth hinges on the continued adoption of advanced technologies like artificial intelligence (AI), machine learning (ML), and predictive analytics, further enriching CRM capabilities and enhancing customer experiences. Geopolitically, North America and Europe are currently leading the market but growth potential exists in rapidly developing economies across Asia-Pacific and other emerging regions.

In the first half of 2020, the American company Salesforce had a market share of **** percent in the Chinese customer relationship management (CRM) software market, which was the largest amongst other major rivals. However, around ** percent of the market was occupied by companies with a market share of below *** percent.

The United States Customer Relationship Management (CRM) market is projected to reach a market size of 19,942.01 million by 2033, growing at a CAGR of 14.20% from 2025 to 2033. This growth is attributed to the increasing adoption of CRM solutions by businesses of all sizes to improve customer service, manage customer data, and automate marketing and sales processes. Key market trends include the growing popularity of cloud-based CRM solutions, the increasing adoption of mobile CRM applications, and the need for businesses to gain a better understanding of their customers. The United States CRM market is highly competitive, with a number of established players including Adobe, Oracle, Salesforce, and SAP. However, there are also a number of emerging players that are gaining market share, such as Freshworks and Zendesk. Recent developments include: In October 2020, C3.ai, Microsoft Corporation and Adobe Inc. announced the availability of C3 AI CRM powered by Microsoft Dynamics 365. The first enterprise-class, AI-first customer relationship management solution is designed for specific sectors, interacts with Adobe Experience Cloud, and uses predictive business insights to power customer-facing operations., In January 2019, Infusionsoft Inc. introduced the industry's first smart client management software designed exclusively for small businesses in the home, personal, and professional services sectors., In November 2023, Creatio teamed with Singapore-based CRM consultancy firm Zolution to deliver its no-code platform for automating Zolution's clients' activities. This will help its clients optimize their CRM strategies and increase consumer engagement.. Notable trends are: Implementing mobile-friendly and multichannel capabilities in CRM solutions to propel the market growth.

The global healthcare CRM market is expected to expand at a substantial CAGR during the forecast period, 2020-2027. The growth of the market is attributed to increasing number of hospitals all around the world.
Healthcare CRM is a customer relationship management (CRM) system that offers a comprehensive view of patients’ habits and activities. Healthcare CRM enables the interaction between patients & healthcare organizations and acts as an interface in the process of communication & care delivery. It offers support in the easy arrangement of customer data & interactions and simplifies the business processes.

Market Trends, Drivers, Restraints, and Opportunities:

• Increasing inclination towards an integrated healthcare system is anticipated to drive the market growth during the forecast period.
• Growing need for a structured billing process & automated healthcare workflow is expected to propel the overall demand in the coming years.
• Rising awareness towards healthcare is projected to bolster the market growth during the projected timeline.
• Lack of proper reimbursement policies in developing countries is estimated to restrain the market growth during the forecast period.
• Limited adoption rate of healthcare CRM in developing countries is estimated to hamper the market growth in the coming years.
• Growing R&D activities by key players are estimated to generate lucrative market opportunities for the overall market growth over the forecast period.

Scope of the Report:

Saudi Arabia CRM Software Market has valued at USD 2 Billion in 2024 and is expected to reach USD 3.86 Billion in 2030 and project robust growth in the forecast period with a CAGR of 11.4% through 2030

Salesforce is the leading vendor in the customer relationship management (CRM) applications market worldwide, with a market share of ** percent in 2023. The company leads the market with a big margin: next in line to Salesforce are Microsoft, SAP, and Oracle with around **** to ***** percent shares of the market. CRM global revenues on the rise Worldwide revenues from the customer relationship management (CRM) software market is expected to grow consistently over the following years and reach over ** billion U.S. dollars by 2023. CRM is the technology used to manage a company’s interaction with current and potential customers. Companies use CRM to strengthen their relationships with customers, to increase their customer retention rates and ultimately drive sales growth. Ensuring good customer experience is essential to companies, now more than ever, as it is cited by most global organizations as the key driver behind their adoption of digital transformation technologies such as CRM. Enterprise software Enterprise software refers to the software primarily used to satisfy various business needs. It helps companies meet their goals by, for example, helping them to track and improve supply chains, interact with customers, or manage resources. A wide range of applications exist under the term “enterprise software” with office suites, customer relationship management (CRM) and business intelligence (BI) being a few of them.

• Candidate Relationship Management (CRM) Software Market Scope:

Global Candidate Relationship Management (CRM) Software Market is estimated to be valued US$ XX.X million in 2019. The report on Candidate Relationship Management (CRM) Software Market provides qualitative as well as quantitative analysis in terms of market dynamics, competition scenarios, opportunity analysis, market growth, etc. for the forecast year up to 2029. The global candidate relationship management (crm) software market is segmented on the basis of type, application, and geography.

In 2019, the North America market is valued US$ XX.X million and the market share is estimated X.X%, and it is expected to be US$ XX.X million and X.X% in 2029, with a CAGR X.X% from 2020 to 2029. Read More

The global healthcare CRM market size was USD 9.90 Billion in 2019 and is expected to reach USD 26.35 Billion by 2027, at a CAGR of 13.8%. Healthcare Customer Relationship Management industry report classifies global market by share, trend, and on the basis of component, deployment, solution, applic...

The pharmaceutical CRM software market, valued at $1920 million in 2020 and exhibiting a compound annual growth rate (CAGR) of 8.8%, is poised for significant expansion. Driven by the increasing need for efficient sales force automation, enhanced marketing campaign management, and robust regulatory compliance within the pharmaceutical industry, this market segment shows strong potential. The rising adoption of cloud-based solutions, coupled with the growing demand for data-driven insights to optimize sales and marketing strategies, fuels this growth. Key application segments like Medical Representative Management and Marketing Campaign Management are experiencing accelerated growth, with large enterprises leading the adoption curve due to their greater resources and complex sales processes. The market also sees increasing demand for sample tracking and regulatory compliance software, reflecting the stringent regulatory environment within the pharmaceutical sector. Competition is fierce, with established players like Salesforce, Oracle, and Zendesk vying for market share alongside specialized pharmaceutical CRM providers like SPOTIO and Pipeliner CRM. Geographic distribution reveals strong performance in North America and Europe, reflecting established pharmaceutical markets and early adoption of technology. However, emerging markets in Asia-Pacific and the Middle East & Africa are expected to witness rapid growth, driven by increasing pharmaceutical investments and digital transformation initiatives. The forecast period (2025-2033) promises further expansion, influenced by continuous technological advancements, the development of more sophisticated analytics capabilities, and the growing focus on personalized medicine, which demands highly targeted marketing and sales strategies. While data security and integration challenges remain as restraints, the overall market outlook remains positive, with opportunities for both established players and innovative startups to capitalize on the growing demand for efficient and effective CRM solutions within the pharmaceutical industry. The diverse range of software offerings, catering to various enterprise sizes and specific needs, ensures market flexibility and sustainable growth. Continuous innovation in AI-driven features, predictive analytics, and mobile accessibility will be key factors shaping the market landscape in the coming years.

The global CRM (cardiac rhythm management) devices market was valued at USD 20 billion in 2019 and is projected to expand at a substantial CAGR during the forecast period, 2020–2027. The growth of the market is attributed to increasing prevalence of heart failures and arrhythmias.
Cardiac rhythm management is defined as a procedure in which a device is implanted within the upper chest to control cardiac rhythm with the help of electrical pulses. Cardiac rhythm management devices perform many functions, including bradycardia pacing, monitoring for arrhythmias, cardiac resynchronization for heart failure, and defibrillation and anti-tachycardia pacing for tachyarrhythmias.

Market Trends, Drivers, Restraints, and Opportunities:

• Increasing life expectancy is anticipated to drive the market growth during the forecast period.
• Growing technological advancements are expected to propel the overall growth in the coming years.
• Rising favorable reimbursement policies in developing countries are projected to propel the market growth during the forecast period.
• Increasing geriatric population is estimated to augment the market growth in the coming years.
• The utilization of photoplethysmography technology in wearables such as fitness trackers and smartwatches can improve atrial fibrillation (AFib) detection and screening. This factor is projected to drive the market growth in the coming years.
• High price of these devices is anticipated to hamper the market growth during the forecast period.
• Growing R&D activities by key players are estimated to generate lucrative market opportunities for the overall market growth over the forecast period.

Scope of the Report:

The global enterprise resource planning (ERP) software market is forecast to grow to around *** billion U.S. dollars by 2026. SAP and Oracle are two of the leading vendor in the market. Enterprise resource planning (ERP) Enterprise resource planning (ERP) refers to the business process management software that allows businesses to integrate different aspects of business operations in one database, application and user interface. It is a type of enterprise software, which also includes human resource management (HRM) systems, customer relationship management (CRM), office suites, etc. The market is forecast to witness growth in the coming year – overall IT spending on enterprise software is projected to grow to *** billion U.S. dollars by 2020. In comparison to other IT segments such as data center systems and hardware devices, enterprise software has a more consistent growth pattern, signaling businesses’ steady and high demand of software support.

The global public cloud software as a service (SaaS) market is forecast to reach *** billion U.S. dollars in size in 2020, more than doubling the market size in 2014. Together with platform as a service (PaaS) and infrastructure as a service (IaaS), SaaS if one of the three main categories of cloud computing. What is SaaS? Sometimes referred to as “on-demand software”, SaaS is a software distribution model where the service provider hosts the application at a data center for customers to access via the internet. By subscribing to the service, customers no longer need to maintain the hardware or other resources that were previously required, and instead can access the software simply via a client program or web browser. Human capital management (HCM) software, collaboration software and customer relationship management (CRM) software are among the applications where public cloud SaaS has a high penetration rate. Major vendors Big tech companies such as Salesforce, Microsoft and IBM have the largest shares in the global SaaS market. A leading player in customer relationship management (CRM), Salesforce brought in total net sales of ***** billion U.S. dollars in its 2019 fiscal year, the majority of which came from its subscription and support segment. Thanks to Office 365’s dominance in the collaboration software segment, Microsoft remains a powerful figure in the market.

The software Salesforce was the most used Customer Relationship Management (CRM) system by Italian companies according to a 2023 survey. The usage of Salesforce has increased by five percent compared to two years before, while a significant number of enterprises used an Microsoft Dynamics and other CRM systems. Salesforce global performance   Salesforce is a leading CRM vendor headquartered in San Francisco, California. The company increased its sales revenues from **** billion U.S. dollars in 2015 to over ** billion U.S. dollars in 2020. That year, Salesforce held a share of the CRM market of **** percent. Meanwhile, other players in the market like Oracle or SAP had a market share of less than **** percent each. Why using a CRM?   A CRM software is a technology for customer relationship management, often managed by the sales or marketing department of a firm. CRM tools are used to manage relationships with existing and potential customers and allow for configurable business processes and enable effective pipeline management, improve client relationships and increase productivity. According to a report, in 2020, the CRM software market revenue amounted to around ** billion dollars worldwide.

This statistic shows the revenue share of the cloud applications market worldwide, by functional market, in 2015 and 2020. In 2015, customer relationship management (CRM) comprised 31.6 percent of the cloud applications market.

Knowledge Management Software Market size was valued at USD 12.7 Billion in 2023 and is projected to reach USD 38.7 Billion by 2030, growing at a CAGR of 12.3% during the forecast period 2024-2030.

Global Knowledge Management Software Market Drivers

The market drivers for the Knowledge Management Software Market can be influenced by various factors. These may include:

Growing Need for Effective Knowledge Sharing: Businesses are realising how critical it is to manage and distribute knowledge among their staff in an effective manner. Effective information gathering, organisation, and distribution are made possible by knowledge management software. Growing Need for Collaboration solutions: As teams become more international and operate remotely, there is a greater need for collaboration solutions. By offering a centralised platform for information sharing, knowledge management software makes collaboration easier.

Emphasis on Employee Productivity: Companies are constantly seeking methods to improve the output and effectiveness of their workforce. This is made possible by knowledge management solutions, which cut down on time spent looking for data by giving users rapid access to pertinent information.

Integration with Other Business Systems: Knowledge management software popularity is being fueled by its integration capabilities with other business systems, including enterprise resource planning (ERP) and customer relationship management (CRM). Workflows are streamlined and a consistent approach to information management is ensured by this integration.

Stress on Customer Service and Satisfaction: Businesses are employing knowledge management software more and more to enhance customer service and satisfaction. By giving support personnel quick access to pertinent data, companies may improve their customer support performance.

Technological Developments: The market for knowledge management software is being impacted by the emergence of cutting-edge technologies like machine learning (ML) and artificial intelligence (AI). Certain parts of knowledge management, such content suggestion and categorization, can be automated using these technologies.

Regulatory Compliance and Security Concerns: Organisations are adopting knowledge management solutions that offer strong security features and assure regulatory compliance due to the necessity of complying with regulations and the growing emphasis on data security.

Growth of Cloud-Based systems: Cloud-based knowledge management systems are becoming more and more popular. Because cloud deployment is affordable, scalable, and accessible, it is a desirable choice for businesses of all kinds.

Enhanced Knowledge Management Benefits: Businesses are realising the advantages of efficient knowledge management, such as enhanced decision-making, increased creativity, and a competitive edge. Knowledge management software uptake is fueled by this awareness.

Global Spa And Salon Software is segmented by Application (Spas, Salons, Wellness Centers, Barbershops, Beauty Clinics), Type (Appointment Scheduling, POS, Inventory Management, Customer Relationship Management (CRM), Payroll/HR) and Geography(North America, LATAM, West Europe, Central & Eastern Europe, Northern Europe, Southern Europe, East Asia, Southeast Asia, South Asia, Central Asia, Oceania, MEA)