This statistic shows an estimate of the net increase in direct jobs due to artificial intelligence adoption in customer relationship management activities in the United States, from 2017 to 2021. It is estimated that in the next five years a total sum of almost 299,0000 direct jobs will be created in the U.S. in this field as a result of the adoption of AI.

Financial technology has made its way into most aspects of the market. Redtail is the CRM software with the highest market share, beating out the others by a wide margin, with a 45 percent share in 2024.

The global customer relationship management (CRM) software market is forecast to grow to 57 billion U.S. dollars in size in 2025. This is a projected increase of almost four billion U.S. dollars from 2021, at a compound annual growth rate (CAGR) of 2.1 percent.

Customer relationship management

Customer relationship management, or CRM, is the technology used to analyze and manage a company’s interaction with customers or potential customers. The goal of CRM is to improve companies’ relationships with customers, therefore increasing customer retention rates and ultimately driving sales growth. According to a 2018 survey, only 16 percent of U.S. organizations considered their company’s delivery of real-time customer interactions across touch points and devices as effective, showing that it is important for organizations to make use of the CRM technology. Scaling customer-centered decisions and actions across function in the business is the main driver behind organizations’ increased investment in real-time customer analytics in the United States.

CRM vendors

Salesforce is the leader in the CRM applications market, with a share of 16.8 percent in 2018. Other contenders in the market include Oracle and SAP, with 5.7 and 5.6 percent market shares respectively in 2018.

It is estimated that the earnings before interest, tax, depreciation and amortization (EBITDA) of CRM software provider Salesforce will reach 7.43 billion U.S. dollars in 2022. This is around 1.15 billion U.S. dollars higher than the forecast EBITDA for 2021. Salesforce is one of the largest providers of cloud-based customer relationship management (CRM) systems, which are used by organizations to manage their customer data.

In 2021, 45 percent of respondents state that data analytics/business intelligence applications use microservices. Microservices are a cloud native architectural approach that typically have their own technology stack, such as data management model and database, and can communicate with one another via APIs.

Latvia - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes was 12.40% in December of 2021, according to the EUROSTAT. Trading Economics provides the current actual value, an historical data chart and related indicators for Latvia - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes - last updated from the EUROSTAT on March of 2025. Historically, Latvia - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes reached a record high of 13.56% in December of 2015 and a record low of 10.39% in December of 2014.

This statistic shows an estimation of the extra revenue potentially brought in by the adoption of artificial intelligence in customer relationship management (CRM) activities in the United States, from 2017 to 2021. It is estimated that in the next five years an additional 394 billion U.S. dollars could be gained in this sector in the United States through the adoption of AI.

Question Paper Solutions of chapter Strategic CRM of Customer Relationship Management, 4th Semester , Bachelor in Business Administration 2020 - 2021

The Report Covers Global Customer Relationship Management Market Analysis and is Segmented by Deployment Mode (Cloud-Based, On-Premise), Size of Organization (Small and Medium Enterprise, Large Enterprise), End-User Vertical (Healthcare, Retail, BFSI, IT & Telecom, Manufacturing, Media & Entertainment), Application (Sales, Marketing, Customer Service, Digital Commerce) and Geography. The Market Size and Forecasts are Provided in Terms of Value (USD Billion) for all the Above Segments.

The statistic displays the Customer-Relationship-Management (CRM) software market market revenue in Norway from 2016 to 2021.* In 2018 the turnover in the CRM market was projected to be 213.5 million U.S. Dollars. The CRM market is expected to amount to approximately 254.7 million U.S. Dollars by 2021.For more information about our methodology, definitions of covered content, and reach of our model click here.

Ireland - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes was 19.44% in December of 2021, according to the EUROSTAT. Trading Economics provides the current actual value, an historical data chart and related indicators for Ireland - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes - last updated from the EUROSTAT on March of 2025. Historically, Ireland - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes reached a record high of 27.37% in December of 2015 and a record low of 19.44% in December of 2021.

BurstPipeFinalReport - Data from Dallas Water UtilitiesNoWater_from_CRM - Data from CRM Code Concern CCS MultiFamily_Water_Problems

Denmark - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes was 25.84% in December of 2021, according to the EUROSTAT. Trading Economics provides the current actual value, an historical data chart and related indicators for Denmark - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes - last updated from the EUROSTAT on March of 2025. Historically, Denmark - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes reached a record high of 25.84% in December of 2021 and a record low of 17.89% in December of 2010.

This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. For now this dataset is updated manually, several times a day.

For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp

This data set contains service request data from the 311 call center in Kansas City, MO. In March 2021, Kansas City began transitioning to a new record management system for 311 requests, and has created a new dataset published under the name 311 Call Center Reported Issues: https://data.kcmo.org/311/311-Call-Center-Reported-Issues/d4px-6rwg.

This dataset will continue to be updated as departments close service requests in the previous system and will be maintained as an archive dataset after the system is no longer in use.

Slovakia - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes was 15.67% in December of 2021, according to the EUROSTAT. Trading Economics provides the current actual value, an historical data chart and related indicators for Slovakia - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes - last updated from the EUROSTAT on March of 2025. Historically, Slovakia - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes reached a record high of 25.22% in December of 2010 and a record low of 15.41% in December of 2019.

Greece - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes was 16.09% in December of 2021, according to the EUROSTAT. Trading Economics provides the current actual value, an historical data chart and related indicators for Greece - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes - last updated from the EUROSTAT on March of 2025. Historically, Greece - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes reached a record high of 17.92% in December of 2010 and a record low of 11.16% in December of 2013.

Luxembourg - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes was 18.96% in December of 2021, according to the EUROSTAT. Trading Economics provides the current actual value, an historical data chart and related indicators for Luxembourg - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes - last updated from the EUROSTAT on March of 2025. Historically, Luxembourg - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes reached a record high of 23.03% in December of 2017 and a record low of 16.00% in December of 2009.

This statistic shows an estimate of potential productivity gained from adopting artificial intelligence in customer relationship management activities in Canada, from 2017 to 2021. It is estimated that over the next five years a sum of 3 billion U.S. dollars could be gained from the improvement improvement in productivity due to AI adoption in CRM activities in Canada.

France - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes was 16.74% in December of 2021, according to the EUROSTAT. Trading Economics provides the current actual value, an historical data chart and related indicators for France - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes - last updated from the EUROSTAT on March of 2025. Historically, France - Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes reached a record high of 19.50% in December of 2015 and a record low of 14.00% in December of 2009.