The global customer relationship management (CRM) software market is forecast to grow to ** billion U.S. dollars in size in 2025. This is a projected increase of almost **** billion U.S. dollars from 2021, at a compound annual growth rate (CAGR) of *** percent. Customer relationship management Customer relationship management, or CRM, is the technology used to analyze and manage a company’s interaction with customers or potential customers. The goal of CRM is to improve companies’ relationships with customers, therefore increasing customer retention rates and ultimately driving sales growth. According to a 2018 survey, only 16 percent of U.S. organizations considered their company’s delivery of real-time customer interactions across touch points and devices as effective, showing that it is important for organizations to make use of the CRM technology. Scaling customer-centered decisions and actions across function in the business is the main driver behind organizations’ increased investment in real-time customer analytics in the United States. CRM vendors Salesforce is the leader in the CRM applications market, with a share of **** percent in 2018. Other contenders in the market include Oracle and SAP, with *** and *** percent market shares respectively in 2018.

The Cloud-Based Financial Services CRM market has emerged as a pivotal component for financial institutions striving to enhance customer relationships, streamline operations, and drive growth through advanced technological solutions. This innovative approach allows companies to manage a broad spectrum of client inte

As of June 2025, Zoho was the leading software as a service (SaaS) customer relationship management (CRM) and related software company, with over *** billion U.S. dollars in revenue. It was followed by Discord (*** billion U.S. dollars) and Telegram (* billion U.S. dollars).

The statistic shows the revenue from customer relationship management (CRM) software worldwide from 2011 to 2018, by vendor. In 2018, SAP's revenue from customer relationship management software amounted to **** billion U.S. dollars.

The CRM Integration Services market has emerged as a vital component for businesses striving to enhance customer relationship management and optimize operational efficiencies. With the continuous evolution of digital tools and customer expectations, integrating various CRM platforms with existing systems has become

The mobile CRM market is anticipated to reach US$ 18,866.34 million by the end of 2024 and scroll its way to US$ 58,074.91 million, registering a CAGR of 11.90% throughout the forecast period.

Attributes	Key Insights
Mobile CRM Industry Estimated Size in 2024	US$ 18,866.34 million
Projected Industry Value in 2034	US$ 58,074.91 million
Value-based CAGR from 2024 to 2034	11.90%

Growth Scenario of the Mobile CRM Industry from 2019 to 2023 and Road to Progress from 2024 to 2034

Attributes	Details
Historical Value in 2019	US$ 11,469.52 million
Market Value in 2023	US$ 16,860.00 million
Market Estimated Size in 2024	US$ 18,866.34 million
Projected Market Value in 2034	US$ 58,074.91 million

Country-wise Insights

Countries	Forecast CAGRs from 2024 to 2034
China	14.00%
The United States	11.90%
Japan	8.30%
Australia & New Zealand	8.00%
Germany	7.60%

Category-wise Insights

Category	Market Share in 2024
Android based Mobile CRM App	56.80%
Customer Service Managementl	24.90%

The Social Customer Relationship Management (CRM) software market is experiencing significant growth as businesses increasingly recognize the power of social media in shaping customer experiences and driving engagement. Social CRM integrates social media channels with traditional CRM functionalities, allowing organi

The statistic shows findings on the most significant challenges encountered in the process of utilizing existing customer relationship management (CRM) system worldwide. According to the survey, ** percent of respondents reported that manual data entry was the major challenge in using existing CRM systems.

The Customer Relationship Management (CRM) Software for Service Business market has emerged as an indispensable tool for organizations looking to streamline interactions with clients and enhance their service offerings. These digital solutions enable service-oriented businesses?ranging from healthcare and legal firm

The Customer Relationship Management (CRM) platform market is a dynamic and vital sector that has grown exponentially due to the increasing need for organizations to manage customer interactions more effectively. This technology not only streamlines business processes but also enhances customer satisfaction by provi

The statistic shows findings on the aspects of customer relationship management (CRM) software which respondents considered to be of high quality in organizations worldwide, as of ********. According to the survey, ** percent of respondents were happy with the ease of use of their CRM systems, followed by the accuracy of contacts' data, which was chosen by ** percent of respondents.

This statistic shows the percentage distribution of CRM tools used by companies in Spain in 2019, broken down by type of software. ***** percent of companies employed CRM systems to capture, store and share customer information.

This statistic shows the most widely sought-after features of customer relationship management (CRM) software according to users based in the United States in 2015. ** percent of respondents said that they wished their CRM software had social media monitoring functionality.

Number of Businesses statistics on the CRM System Providers industry in the US

The Customer Relationship Management (CRM) Customer Engagement Center market plays a vital role in modern business, concentrating on enhancing customer interactions and optimizing communication strategies. As organizations strive to create lasting relationships with their clients, the demand for CRM solutions that f

South East Asia CRM Market is projected to reach USD 4,105.3 million by 2032, growing at a CAGR of 7.41% from 2024-2032.

Financial technology has made its way into most aspects of the market. Redtail is the CRM software with the highest market share, beating out the others by a wide margin, with a ** percent share in 2024.

The Hotel Customer Relationship Management (CRM) Software market has become a pivotal force in the hospitality industry, transforming how hotels interact with their guests and manage customer data to enhance overall experiences. Specifically designed to streamline operations, these CRM solutions help hotels gather,

The Customer Relationship Management (CRM) System market has become a cornerstone for businesses striving to enhance customer interactions and drive sales growth. This market encompasses a variety of software applications designed to help organizations manage their relationships and interactions with current and pot

Customer Relationship Management (CRM) systems have become an integral component for businesses looking to enhance their customer relationships and streamline operations. The CRM market, valued at approximately $62 billion in 2023, is poised for substantial growth, expected to reach around $128 billion by 2030, acco