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Create a dataset tailored to your own queues & priorities (no PII).
Need an on-prem AI to auto-classify tickets?
→ Open Ticket AI
Discover the new, expanded version of this dataset with 50,000 ticket entries! Perfect for training models to classify and prioritize support tickets. There are different files in this dataset, which all have different numbers of tickets, other languages, other queues.
It includes priorities, queues, types, tags, and business types. This preview offers a detailed structure with classifications by department, type, priority, language, subject, full email text, and agent answers.
| Field | Description | Values |
|---|---|---|
| 🔀 Queue | Specifies the department to which the email ticket is routed | e.g. Technical Support, Customer Service, Billing and Payments, ... |
| 🚦 Priority | Indicates the urgency and importance of the issue | 🟢Low 🟠Medium 🔴Critical |
| 🗣️ Language | Indicates the language in which the email is written | EN, DE, ES, FR, PT |
| Subject | Subject of the customer's email | |
| Body | Body of the customer's email | |
| Answer | The response provided by the helpdesk agent | |
| Type | The type of ticket as picked by the agent | e.g. Incident, Request, Problem, Change ... |
| 🏢 Business Type | The business type of the support helpdesk | e.g. Tech Online Store, IT Services, Software Development Company |
| Tags | Tags/categories assigned to the ticket, split into ten columns in the dataset | e.g. "Software Bug", "Warranty Claim" |
Specifies the department to which the email ticket is categorized. This helps in routing the ticket to the appropriate support team for resolution. - 💻 Technical Support: Technical issues and support requests. - 🈂️ Customer Service: Customer inquiries and service requests. - 💰 Billing and Payments: Billing issues and payment processing. - 🖥️ Product Support: Support for product-related issues. - 🌐 IT Support: Internal IT support and infrastructure issues. - 🔄 Returns and Exchanges: Product returns and exchanges. - 📞 Sales and Pre-Sales: Sales inquiries and pre-sales questions. - 🧑💻 Human Resources: Employee inquiries and HR-related issues. - ❌ Service Outages and Maintenance: Service interruptions and maintenance. - 📮 General Inquiry: General inquiries and information requests.
Indicates the urgency and importance of the issue. Helps in managing the workflow by prioritizing tickets that need immediate attention. - 🟢 1 (Low): Non-urgent issues that do not require immediate attention. Examples: general inquiries, minor inconveniences, routine updates, and feature requests. - 🟠 **2 (...
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We can enrich your in-house data ( CRM Enrichment, Lead Enrichment, etc.) and provide you with a custom dataset ( such as a lead list) tailored to your target audience specifications and data use-case. We also support large-scale data licensing to software providers and agencies that intend to redistribute our data to their customers and end-users.
What makes Salutary unique? - We offer our clients a truly unique, one-stop aggregation of the best-of-breed quality data sources. Our supplier network consists of numerous, established high quality suppliers that are rigorously vetted. - We leverage third party verification vendors to ensure phone numbers and emails are accurate and connect to the right person. Additionally, we deploy automated and manual verification techniques to ensure we have the latest job information for contacts. - We're reasonably priced and easy to work with.
Products: API Suite Web UI Full and Custom Data Feeds
Services: Data Enrichment - We assess the fill rate gaps and profile your customer file for the purpose of appending fields, updating information, and/or rendering net new “look alike” prospects for your campaigns. ABM Match & Append - Send us your domain or other company related files, and we’ll match your Account Based Marketing targets and provide you with B2B contacts to campaign. Optionally throw in your suppression file to avoid any redundant records. Verification (“Cleaning/Hygiene”) Services - Address the 2% per month aging issue on contact records! We will identify duplicate records, contacts no longer at the company, rid your email hard bounces, and update/replace titles or phones. This is right up our alley and levers our existing internal and external processes and systems.
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TwitterThe Southeast Michigan Operational Data Environment (SEMI-ODE) is a real-time data acquisition and distribution software system that processes vehicle and infrastructure data collected from sources such as the Southeast Michigan testbed Situational Data Clearinghouse (SDC) and the Situational Data Warehouse (SDW), along with other non-connected vehicle sources of data. The ODE offers four core functions to supply tailored and custom-requested data from the SEMI Testbed to subscribing client software applications. The core functions are: 1) Valuation (V), 2) Integration (I), 3) Sanitization (S) (also called de-identification), and 4) Aggregation (A). These four VISA functions are critical to the field test as they enable the subscribing emulated applications to receive data tailored to support their operation. These functions also serve to increase the general usability of the data being generated in the SEMI Test Bed. This legacy dataset was created before data.transportation.gov and is only currently available via the attached file(s). Please contact the dataset owner if there is a need for users to work with this data using the data.transportation.gov analysis features (online viewing, API, graphing, etc.) and the USDOT will consider modifying the dataset to fully integrate in data.transportation.gov.
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TwitterSalutary Data is a boutique, B2B contact and company data provider that's committed to delivering high quality data for sales intelligence, lead generation, marketing, recruiting / HR, identity resolution, and ML / AI. Our database currently consists of 148MM+ highly curated B2B Contacts ( US only), along with over 4M+ companies, and is updated regularly to ensure we have the most up-to-date information.
We can enrich your in-house data ( CRM Enrichment, Lead Enrichment, etc.) and provide you with a custom dataset ( such as a lead list) tailored to your target audience specifications and data use-case. We also support large-scale data licensing to software providers and agencies that intend to redistribute our data to their customers and end-users.
What makes Salutary unique? - We offer our clients a truly unique, one-stop aggregation of the best-of-breed quality data sources. Our supplier network consists of numerous, established high quality suppliers that are rigorously vetted. - We leverage third party verification vendors to ensure phone numbers and emails are accurate and connect to the right person. Additionally, we deploy automated and manual verification techniques to ensure we have the latest job information for contacts. - We're reasonably priced and easy to work with.
Products: API Suite Web UI Full and Custom Data Feeds
Services: Data Enrichment - We assess the fill rate gaps and profile your customer file for the purpose of appending fields, updating information, and/or rendering net new “look alike” prospects for your campaigns. ABM Match & Append - Send us your domain or other company related files, and we’ll match your Account Based Marketing targets and provide you with B2B contacts to campaign. Optionally throw in your suppression file to avoid any redundant records. Verification (“Cleaning/Hygiene”) Services - Address the 2% per month aging issue on contact records! We will identify duplicate records, contacts no longer at the company, rid your email hard bounces, and update/replace titles or phones. This is right up our alley and levers our existing internal and external processes and systems.
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Customer Data Platform Market Size 2024-2028
The customer data platform market size is valued to increase by USD 19.02 billion, at a CAGR of 32.12% from 2023 to 2028. Rising demand for personalized customer services in retail industry will drive the customer data platform market.
Market Insights
North America dominated the market and accounted for a 37% growth during the 2024-2028.
By Deployment - On-premises segment was valued at USD 1.14 billion in 2022
By End-user - Large enterprises segment accounted for the largest market revenue share in 2022
Market Size & Forecast
Market Opportunities: USD 1.00 billion
Market Future Opportunities 2023: USD 19.02 billion
CAGR from 2023 to 2028 : 32.12%
Market Summary
The Customer Data Platform (CDP) market witnesses significant growth as businesses increasingly prioritize personalized customer experiences, particularly in the retail sector. The retail industry's shift towards delivering customized services across multiple channels has fueled the demand for CDPs. These platforms enable businesses to collect, manage, and activate customer data in real-time, enhancing the ability to deliver tailored marketing campaigns and improving customer engagement. However, the market's expansion is not without challenges. Customer data privacy concerns persist, necessitating robust data security measures. As businesses collect and process vast amounts of data, ensuring compliance with various data protection regulations becomes essential. For instance, a manufacturing company might optimize its supply chain by utilizing CDPs to analyze customer data, predict demand patterns, and personalize communication. By anticipating customer needs and streamlining operations, this company can improve overall efficiency and customer satisfaction. Despite these opportunities, the CDP market faces ongoing challenges, including data integration complexities and the need for standardization. These issues necessitate continuous innovation and collaboration among industry stakeholders to ensure the successful implementation and adoption of CDPs.
What will be the size of the Customer Data Platform Market during the forecast period?
Get Key Insights on Market Forecast (PDF) Request Free SampleThe Customer Data Platform (CDP) market continues to evolve, offering businesses advanced solutions for managing and activating customer data. CDPs enable data segmentation, validation, and deduplication, ensuring accurate and consistent customer profiles. They facilitate targeting effectiveness through personalization techniques and business intelligence, providing performance metrics and real-time analytics. One significant trend in the CDP market is the integration of machine learning models for user behavior analysis and predictive analytics. These capabilities enable data-driven decision making, improving customer experience management and campaign performance. For instance, companies have reported a 30% increase in marketing ROI by leveraging CDPs for data-driven campaigns. Data management is a crucial boardroom-level decision area for businesses, and CDPs address this need by offering data lakes, reporting dashboards, and data pipelines. These features enable businesses to collect, store, and access vast amounts of data, transforming it into valuable insights. By investing in a CDP, organizations can streamline their data processes, ensuring compliance with data protection regulations and enhancing overall data management efficiency.
Unpacking the Customer Data Platform Market Landscape
In today's business landscape, effective customer data management is crucial for driving growth and optimizing marketing strategies. The customer data platform (CDP) market plays a pivotal role in this regard, enabling businesses to segment their customer base more accurately and personalize interactions. According to recent studies, CDPs have led to a 10% increase in conversion rates by enabling behavioral analytics and real-time data processing. Furthermore, identity resolution and data modeling have resulted in a 3:1 return on investment (ROI) for businesses by improving customer segmentation and marketing campaign optimization.
Data integration and CRM integration are essential components of CDPs, ensuring data accuracy and compliance with regulations. Data visualization and user experience optimization facilitate better decision-making, while data activation and data enrichment enhance customer insights. Predictive modeling and audience targeting enable businesses to anticipate customer needs and tailor offerings accordingly.
Data security, data privacy, and data governance are integral to CDPs, ensuring that businesses maintain control over their data while adhering to industry standards. CDPs also facilitate API integrations and attribution modeling, enabling seamless data flow between systems
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We have long experience in providing custom projects for companies and capital market clients.Research conducted in the past include :① Company level export analysis and research② Air-freight express delivery market analysis③ Korea semiconductor equipment and material import analysis④ S. Korea luxury import⑤ Supply-chain analysis on lithium-ion batteries⑥ Supply-chain analysis on fuel-cell import market⑦ Electric vehicle import analysis⑧ Mask-pack cosmetics analysis⑨ Bio-medicine market analysis⑩ Other custom projects
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This dataset consists of 18 days' worth of HTTP traces gathered from the Home IP service offered by UC Berkeley to its students, faculty, and staff Home IP provides dial-up PPP/SLIP IP connectivity using 2.4 kb/s, 9.6 kb/s, 14.4 kb/s, or 28.8 kb/s wireline modems, or Metricom Ricochet (approximately 20-30 kb/s) wireless modems. These client traces were unobtrusively gathered through the use of a packet sniffing machine placed at the head-end of the Home IP modem bank; the tracing program used was a custom module written on top of the Internet Protocol Scanning Engine (IPSE) created by Ian Goldberg. Only traffic destined for port 80 was traced; all non-HTTP protocols and HTTP connections for other ports were excluded from these traces.
The traces contain the following information:
no-cache, keep-alive, cache-control, if-modified-since, and unless client headers.no-cache, cache-control, expires, and last-modified server headers.if-modified-since, the server expires, and the server last-modified headers, if present.Format
For the sake of storage efficiency, the (gzipped) traces are stored in a binary representation. This archive of tools includes the following code to parse and manipulate the archives:
gzcat
showtrace.c to see how you can use logparse.[ch] to write code that parses and manipulates the traces. All times displayed are as reported by the gettimeofday() system call.
The showtrace tool will display lines in the following format:
848278028:829593 848278028:893670 848278028:895350 23.240.8.98:1462 207.36.205.194:80 2 8 4294967295 4294967295 835418853 170 844 37 GET 9168504434183313441..gif HTTP/1.0
The interpretation of the client and server header bitfields are as defined in the logparse.h header in the tools code.
The tools code has been tested on both Linux and Solaris. The provided Makefile assumes Solaris - you may have to play with the LIBS definition for other platforms. HPUX is a mess; I didn't even try, but it should be possible to get these tools to work with little effort. If you do, please let me know what you did so that I can make your changes available to the world.
Measurement
The Home IP population gains IP connectivity using PPP or SLIP across their 2.4 kb/s, 9.6 kb/s, 14.4kb/s or 28.8kb/s wireline modem, or their (approximately) 20-30kb/s wireless Metricom Ricochet modem. There are a total of roughly 600 modems available via the Home IP bank. All traffic from these modems ends up feeding over a single 10Mb/s shared Ethernet segment, on which we placed a network monitoring computer (a Pentium Pro 200Mhz running Linux 2.0.27). The monitor was running the IPSE user-level packet scanning engine and a custom-written HTTP module that reconstructed HTTP connections from the gathered IP packets on-the-fly and emitted an unanonymized trace file. Each trace file was then anonymized and transmitted to our research workstations for further postprocessing and analysis.
The trace gathering engine was brought down and restarted approximately every 4 hours (for administrative and address-space-growth reasons). This implies that there are two weaknesses in these traces that you should be aware of:
The packet capture tool reported no packet drops. Considering that a Pentium Pro 200MHz was used to capture the traces on a 10 Mb/s Ethernet segment, it is virtually certain that no trace drops besides those mentioned above occurred. There may be periods of uncharacteristically low activity in the traces - these correspond to network outages from Berkeley's ISP, rather than trace failures.
The traces do contain entries for requests issued by the client but that weren't completed (because, for instance, the user pressed the STOP button and the TCP connection was shut down before the request completed). Unknown timestamps in the traces contain the value 0xFFFFFFFF (reported by showtrace as 4294967295), and incomplete requests contain header and data length values that report as much header/data was seen.
The trace data is sorted by completion time (i.e. the time at which the last bye of the server response was seen, or the time at which the connection was dropped). However, because of inaccuracies and apparent time travel in the Linux system clock, some trace entries appear slightly out of order.
All timestamps within the traces are as reported by the gettimeofday() system call, so these timestamps ostensibly have microsecond resolution.
Privacy
To maintain the privacy of each individual Home IP user, we have stripped identity information out of the traces through a post-processing phase. Because it is very trivial to identify a user based solely on the pages that the user has visited, we were forced to anonymize the URL and destination IP address of each web request as well as the source IP address. All anonymization was done using a keyed MD5 hash of the data (32 bits for client and server IP addresses, 64 bits for URLs). We ourselves do not know the key used to salt the MD5 hash, so don't bother asking us for it. Similarly, don't bother asking us for unanonymized traces.
In order to preserve some information about the URLs, the post-processed URLs have the following format:
COMMAND URLHASH.[flags][.suffix] [HTTPVERS]
where:
COMMAND is one of GET, HEAD, POST, or PUT,
<p> </p>
</li>
<li><strong><code>URLHASH</code></strong> is the string representation of the 64-bit MD5 hash of the URL,
<p> </p>
</li>
<li><strong><code>flags</code></strong> contains the character <strong>q</strong> to indicate that a question mark was seen in the URL, and the character <strong>c</strong> to indicate that the string <strong>CGI</strong> or <strong>cgi</strong> was seen in the URL,
<p> </p>
</li>
<li><strong><code>suffix</code></strong> is the filename suffix, if present, and
<p> </p>
</li>
<li><strong><code>HTTPVERS</code></strong> is the HTTP version field of the HTTP command issued by the client,
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Big Data Services Market Size 2025-2029
The big data services market size is forecast to increase by USD 604.2 billion, at a CAGR of 54.4% between 2024 and 2029.
The market is experiencing significant growth, driven by the increasing adoption of big data in various industries, particularly in blockchain technology. The ability to process and analyze vast amounts of data in real-time is revolutionizing business operations and decision-making processes. However, this market is not without challenges. One of the most pressing issues is the need to cater to diverse client requirements, each with unique data needs and expectations. This necessitates customized solutions and a deep understanding of various industries and their data requirements. Additionally, ensuring data security and privacy in an increasingly interconnected world poses a significant challenge. Companies must navigate these obstacles while maintaining compliance with regulations and adhering to ethical data handling practices. To capitalize on the opportunities presented by the market, organizations must focus on developing innovative solutions that address these challenges while delivering value to their clients. By staying abreast of industry trends and investing in advanced technologies, they can effectively meet client demands and differentiate themselves in a competitive landscape.
What will be the Size of the Big Data Services Market during the forecast period?
Explore in-depth regional segment analysis with market size data - historical 2019-2023 and forecasts 2025-2029 - in the full report.
Request Free SampleThe market continues to evolve, driven by the ever-increasing volume, velocity, and variety of data being generated across various sectors. Data extraction is a crucial component of this dynamic landscape, enabling entities to derive valuable insights from their data. Human resource management, for instance, benefits from data-driven decision making, operational efficiency, and data enrichment. Batch processing and data integration are essential for data warehousing and data pipeline management. Data governance and data federation ensure data accessibility, quality, and security. Data lineage and data monetization facilitate data sharing and collaboration, while data discovery and data mining uncover hidden patterns and trends.
Real-time analytics and risk management provide operational agility and help mitigate potential threats. Machine learning and deep learning algorithms enable predictive analytics, enhancing business intelligence and customer insights. Data visualization and data transformation facilitate data usability and data loading into NoSQL databases. Government analytics, financial services analytics, supply chain optimization, and manufacturing analytics are just a few applications of big data services. Cloud computing and data streaming further expand the market's reach and capabilities. Data literacy and data collaboration are essential for effective data usage and collaboration. Data security and data cleansing are ongoing concerns, with the market continuously evolving to address these challenges.
The integration of natural language processing, computer vision, and fraud detection further enhances the value proposition of big data services. The market's continuous dynamism underscores the importance of data cataloging, metadata management, and data modeling for effective data management and optimization.
How is this Big Data Services Industry segmented?
The big data services industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD billion' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments. ComponentSolutionServicesEnd-userBFSITelecomRetailOthersTypeData storage and managementData analytics and visualizationConsulting servicesImplementation and integration servicesSupport and maintenance servicesSectorLarge enterprisesSmall and medium enterprises (SMEs)GeographyNorth AmericaUSMexicoEuropeFranceGermanyItalyUKMiddle East and AfricaUAEAPACAustraliaChinaIndiaJapanSouth KoreaSouth AmericaBrazilRest of World (ROW).
By Component Insights
The solution segment is estimated to witness significant growth during the forecast period.Big data services have become indispensable for businesses seeking operational efficiency and customer insight. The vast expanse of structured and unstructured data presents an opportunity for organizations to analyze consumer behaviors across multiple channels. Big data solutions facilitate the integration and processing of data from various sources, enabling businesses to gain a deeper understanding of customer sentiment towards their products or services. Data governance ensures data quality and security, while data federation and data lineage provide transparency and traceability. Artificial intelligence and machine learning algo
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Graph and download economic data for Producer Price Index by Commodity: Lumber and Wood Products: Custom Wood Kitchen Cabinets and Related Cabinetwork Not Sold Direct to Customer at Retail (WPU082101051) from Dec 2009 to Aug 2025 about wood, production, sales, retail, commodities, PPI, price index, indexes, price, and USA.
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Supercharge your B2C marketing campaigns with comprehensive consumer database, featuring over 269 million verified US consumer records. Our 20+ year data expertise delivers higher quality and more extensive coverage than competitors.
Core Database Statistics
Consumer Records: Over 269 million
Email Addresses: Over 160 million (verified and deliverable)
Phone Numbers: Over 76 million (mobile and landline)
Mailing Addresses: Over 116,000,000 (NCOA processed)
Geographic Coverage: Complete US (all 50 states)
Compliance Status: CCPA compliant with consent management
Targeting Categories Available
Demographics: Age ranges, education levels, occupation types, household composition, marital status, presence of children, income brackets, and gender (where legally permitted)
Geographic: Nationwide, state-level, MSA (Metropolitan Service Area), zip code radius, city, county, and SCF range targeting options
Property & Dwelling: Home ownership status, estimated home value, years in residence, property type (single-family, condo, apartment), and dwelling characteristics
Financial Indicators: Income levels, investment activity, mortgage information, credit indicators, and wealth markers for premium audience targeting
Lifestyle & Interests: Purchase history, donation patterns, political preferences, health interests, recreational activities, and hobby-based targeting
Behavioral Data: Shopping preferences, brand affinities, online activity patterns, and purchase timing behaviors
Multi-Channel Campaign Applications
Deploy across all major marketing channels:
Email marketing and automation
Social media advertising
Search and display advertising (Google, YouTube)
Direct mail and print campaigns
Telemarketing and SMS campaigns
Programmatic advertising platforms
Data Quality & Sources
Our consumer data aggregates from multiple verified sources:
Public records and government databases
Opt-in subscription services and registrations
Purchase transaction data from retail partners
Survey participation and research studies
Online behavioral data (privacy compliant)
Technical Delivery Options
File Formats: CSV, Excel, JSON, XML formats available
Delivery Methods: Secure FTP, API integration, direct download
Processing: Real-time NCOA, email validation, phone verification
Custom Selections: 1,000+ selectable demographic and behavioral attributes
Minimum Orders: Flexible based on targeting complexity
Unique Value Propositions
Dual Spouse Targeting: Reach both household decision-makers for maximum impact
Cross-Platform Integration: Seamless deployment to major ad platforms
Real-Time Updates: Monthly data refreshes ensure maximum accuracy
Advanced Segmentation: Combine multiple targeting criteria for precision campaigns
Compliance Management: Built-in opt-out and suppression list management
Ideal Customer Profiles
E-commerce retailers seeking customer acquisition
Financial services companies targeting specific demographics
Healthcare organizations with compliant marketing needs
Automotive dealers and service providers
Home improvement and real estate professionals
Insurance companies and agents
Subscription services and SaaS providers
Performance Optimization Features
Lookalike Modeling: Create audiences similar to your best customers
Predictive Scoring: Identify high-value prospects using AI algorithms
Campaign Attribution: Track performance across multiple touchpoints
A/B Testing Support: Split audiences for campaign optimization
Suppression Management: Automatic opt-out and DNC compliance
Pricing & Volume Options
Flexible pricing structures accommodate businesses of all sizes:
Pay-per-record for small campaigns
Volume discounts for large deployments
Subscription models for ongoing campaigns
Custom enterprise pricing for high-volume users
Data Compliance & Privacy
VIA.tools maintains industry-leading compliance standards:
CCPA (California Consumer Privacy Act) compliant
CAN-SPAM Act adherence for email marketing
TCPA compliance for phone and SMS campaigns
Regular privacy audits and data governance reviews
Transparent opt-out and data deletion processes
Getting Started
Our data specialists work with you to:
Define your target audience criteria
Recommend optimal data selections
Provide sample data for testing
Configure delivery methods and formats
Implement ongoing campaign optimization
Why We Lead the Industry
With over two decades of data industry experience, we combine extensive database coverage with advanced targeting capabilities. Our commitment to data quality, compliance, and customer success has made us the preferred choice for businesses seeking superior B2C marketing performance.
Contact our team to discuss your specific targeting requirements and receive custom pricing for your marketing objectives.
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USGS developed The National Map Gazetteer as the Federal and national standard (ANSI INCITS 446-2008) for geographic nomenclature based on the Geographic Names Information System (GNIS). The National Map Gazetteer contains information about physical and cultural geographic features, geographic areas, and locational entities that are generally recognizable and locatable by name (have achieved some landmark status) and are of interest to any level of government or to the public for any purpose that would lead to the representation of the feature in printed or electronic maps and/or geographic information systems. The dataset includes features of all types in the United States, its associated areas, and Antarctica, current and historical, but not including roads and highways. The dataset holds the federally recognized name of each feature and defines the feature location by state, county, USGS topographic map, and geographic coordinates. Other attributes include names or spellings other than the official name, feature classification, and historical and descriptive information. The dataset assigns a unique, permanent feature identifier, the Feature ID, as a standard Federal key for accessing, integrating, or reconciling feature data from multiple data sets. This dataset is a flat model, establishing no relationships between features, such as hierarchical, spatial, jurisdictional, organizational, administrative, or in any other manner. As an integral part of The National Map, the Gazetteer collects data from a broad program of partnerships with federal, state, and local government agencies and other authorized contributors. The Gazetteer provides data to all levels of government and to the public, as well as to numerous applications through a web query site, web map, feature and XML services, file download services, and customized files upon request. The National Map download client allows free downloads of public domain geographic names data by state in a pipe-delimited text format. For additional information on the GNIS, go to https://www.usgs.gov/tools/geographic-names-information-system-gnis. See https://apps.nationalmap.gov/help/ for assistance with The National Map viewer, download client, services, or metadata. Data Refreshed March, 2025
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In-store Analytics Market Size 2024-2028
The in-store analytics market size is forecast to increase by USD 7.5 billion at a CAGR of 24.26% between 2023 and 2028. The market is witnessing significant growth due to the increasing importance of enhancing customer experiences and operational effectiveness for merchants. The market is driven by the growing volume and complexity of data in the retail industry, which necessitates data-driven decision-making. Intelligent location-based analytics using real-time data enables merchants to gain insights into consumer behavior, foot traffic, and product interactions. With the increasing volume of data generated from customer services, shopping experience, and foot traffic, cloud-based analytics software has become a popular solution for merchants in the retail technology space. The adoption of artificial intelligence (AI) in retail is a major trend, as it facilitates advanced analytics and automation, leading to improved operational efficiency. However, privacy and security concerns of customers remain a challenge, necessitating strong data protection measures. Overall, the market is expected to continue its growth trajectory, driven by the need for actionable insights to optimize in-store operations and enhance customer experiences.
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In-store analytics refers to the use of data and technology to enhance customer experiences and improve operational efficiency in physical retail spaces. These solutions leverage AI and smartphones to collect real-time data on consumer behavior and product interactions. Large enterprises are increasingly adopting in-store analytics to gain a competitive edge through customized marketing strategies and operational effectiveness. Omnichannel integration is a key trend in this market, allowing retailers to connect online and offline data for a more comprehensive view of customer behavior.
However, security concerns are a major challenge in the market. Technical solutions must be vital and secure to protect sensitive customer data. Operational effectiveness is another key benefit, with in-store analytics providing merchants with data-driven insights to make intelligent decisions in real-time. Overall, in-store analytics is transforming the retail landscape by providing valuable insights into consumer behavior and operational efficiency.
Market Segmentation
The market research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD billion' for the period 2024-2028, as well as historical data from 2018-2022 for the following segments.
Component
Software
Services
Deployment
On-premises
Cloud
Geography
North America
US
Europe
Germany
UK
APAC
China
India
Middle East and Africa
South America
By Component Insights
The software segment is estimated to witness significant growth during the forecast period. The market's software segment encompasses solutions for marketing management, customer management, merchandising analysis, in-store operations management, and sales forecasting. These software applications enable retailers, particularly omnichannel retailers, to effectively manage and monitor sales data to discern customer preferences and deliver relevant business insights. Additionally, the software analyzes industry trends and challenges, providing valuable insights for end-users like supermarkets and retail brands to formulate strategic business plans. The integration of advanced technologies, such as artificial intelligence (AI), is expected to bolster the software's capabilities, allowing for earlier demand forecasting and improved customer experience. Cloud computing providers play a crucial role in delivering these solutions to retailers, ensuring skilled personnel can access real-time data and insights from anywhere.
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The software segment was valued at USD 858.92 million in 2018 and showed a gradual increase during the forecast period.
Regional Insights
North America is estimated to contribute 34% to the growth of the global market during the forecast period. Technavio's analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period.
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The market in North America is projected to dominate the global market due to the region's advanced retail industry and high consumer engagement. With a significant presence of both brick-and-mortar and e-commerce retailers, the region generates vast amounts of data from customer behavior in physical stores. Retailers in North America recognize the importance of this data in optimizing operations and improving customer experiences. The region's technological innovation, particular
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According to our latest research, the global Data Residency for Collaboration Suites market size reached USD 5.4 billion in 2024. The market is witnessing robust growth, registering a CAGR of 13.2% from 2025 to 2033. By the end of 2033, the market is projected to attain a value of USD 15.6 billion. This growth is primarily driven by tightening data protection regulations, the proliferation of cloud-based collaboration tools, and the increasing need for organizations to control the geographic location of their sensitive data.
The surge in data privacy regulations such as the General Data Protection Regulation (GDPR) in Europe and similar frameworks globally is a pivotal growth factor for the Data Residency for Collaboration Suites market. As organizations increasingly adopt digital collaboration tools to enable remote and hybrid work environments, there is a corresponding demand for solutions that ensure compliance with local data residency requirements. Enterprises are seeking platforms that allow them to specify where their data is stored, processed, and managed, mitigating risks associated with cross-border data transfers. This regulatory-driven demand is compelling vendors to offer more granular data location controls within their collaboration suites, further fueling market expansion.
Another significant driver is the rapid digital transformation and the growing adoption of cloud-based collaboration suites across industries. As businesses strive for operational agility and enhanced productivity, the use of integrated communication and project management tools is becoming ubiquitous. However, the migration to cloud platforms introduces complexities regarding data sovereignty, especially for multinational organizations. The ability to guarantee data residency not only ensures compliance but also builds trust with clients and stakeholders, particularly in sectors handling sensitive information such as BFSI, healthcare, and government. This increased awareness of data governance is pushing both large enterprises and SMEs to prioritize data residency in their technology investment decisions.
Technological advancements are also shaping the market landscape. The emergence of hybrid deployment models, the integration of advanced encryption technologies, and the development of region-specific data centers are enabling collaboration suite vendors to cater to diverse customer requirements. Organizations are leveraging these innovations to customize data storage strategies according to business needs and regulatory mandates. Furthermore, the rise of remote work and globalization is expanding the addressable market for data residency solutions, as businesses with distributed teams seek to collaborate securely while adhering to local legal frameworks. These factors collectively underscore the sustained momentum and future growth potential of the Data Residency for Collaboration Suites market.
From a regional perspective, North America and Europe are leading the adoption of data residency solutions due to stringent regulatory environments and high digitalization rates. However, the Asia Pacific region is emerging as a high-growth market, propelled by the rapid expansion of digital infrastructure, increasing cloud adoption, and evolving data localization laws in countries like India, China, and Singapore. Latin America and the Middle East & Africa are also witnessing gradual uptake, driven by government initiatives to bolster data security and the rising penetration of collaboration technologies. As regulatory landscapes continue to evolve globally, organizations across all regions are expected to intensify their focus on data residency, making it a critical consideration in collaboration suite deployments.
The Deployment Mode segment plays a crucial role in shaping the Data Residency for Collaboration Suites market, as organizations weigh the benefits and challenges of on-premises, cl
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According to Cognitive Market Research, the global Custom Manufacturing market size is USD 891.2 million in 2024. It will expand at a compound annual growth rate (CAGR) of 5.00% from 2024 to 2031.
North America held the major market share for more than 40% of the global revenue with a market size of USD 356.48 million in 2024 and will grow at a compound annual growth rate (CAGR) of 3.2% from 2024 to 2031.
Europe accounted for a market share of over 30% of the global revenue with a market size of USD 267.36 million.
Asia Pacific held a market share of around 23% of the global revenue with a market size of USD 204.98 million in 2024 and will grow at a compound annual growth rate (CAGR) of 7.0% from 2024 to 2031.
Latin America had a market share for more than 5% of the global revenue with a market size of USD 44.56 million in 2024 and will grow at a compound annual growth rate (CAGR) of 4.4% from 2024 to 2031.
Middle East and Africa had a market share of around 2% of the global revenue and was estimated at a market size of USD 17.82 million in 2024 and will grow at a compound annual growth rate (CAGR) of 4.7% from 2024 to 2031.
The Load-based ASRS held the highest Custom Manufacturing market revenue share in 2024.
Market Dynamics of Custom Manufacturing Market
Key Drivers for Custom Manufacturing Market
Increased Demand for Personalization to Increase the Demand Globally: As purchaser expectancies evolve, there is a burgeoning call for personalized merchandise tailor-made to character tastes. Custom manufacturing is rising as a pivotal answer, allowing companies to make their offerings with a myriad of options and capabilities. This technique empowers clients, granting them more control over the very last product. From bespoke apparel to customizable tech gadgets, the market is witnessing a shift toward bespoke reports that resonate with each unique patron. This fashion not only fosters more potent logo loyalty but also complements client pleasure with the aid of handing over exactly what they prefer. In essence, the generation of mass customization is upon us, reshaping the panorama of client items.
Advancements in Technology to Propel Market Growth: Technological strides, mainly in three-D printing, additive production, and digital fabrication, are revolutionizing the landscape of custom production. These improvements optimize performance and fee effectiveness, permitting groups to supply tailor-made items with extraordinary pace and affordability. With streamlined methods, turnaround times are substantially decreased, while the power to cater to smaller order portions complements accessibility for a broader spectrum of enterprises. Whether it is crafting difficult prototypes or turning in customized cease-products, these improvements democratize the world of customization, empowering businesses to fulfill various client demands with agility and precision. Consequently, the convergence of technology and manufacturing is reshaping industry paradigms, fostering a dynamic environment wherein customization thrives as a cornerstone of innovation.
Restraint Factor for the Custom Manufacturing Market
High Cost to Limit the Sales: While custom manufacturing gives remarkable flexibility, it regularly includes better expenses according to unit due to smaller manufacturing runs. With economies of scale much less pronounced, charges associated with setup, tooling, and specialized processes can be good sized. Initial investments in gadgets, molds, and eras similarly contribute to the financial burden. Additionally, the intricate nature of customization requires skilled hard work and meticulous excellent manipulation measures, riding up operational expenses. While those better charges pose challenges, they may be frequently justified by using the fee of delivering personalized products that align closely with consumer alternatives. However, corporations should carefully stability the benefits of customization with the vital to manipulate and optimize expenses to make certain long-time period sustainability and competitiveness in the market.
Key Trends for Custom Manufacturing Market
The integration of Industry 4.0 and Smart Factory Technologies Improves Operations: Smart manufacturing technologies such as IoT, AI, robotics, and real-time data analytics are being incorporated into custom production facilities. These systems facilitate predictive maintenance, process automation...
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Techsalerator’s Business Technographic Data for the Philippines: Unlocking Insights into the Philippines' Technology Landscape
Techsalerator’s Business Technographic Data for the Philippines offers a comprehensive dataset crucial for businesses, market analysts, and technology vendors aiming to understand and engage with companies operating in the Philippines. This dataset provides detailed insights into the technological landscape, capturing and organizing data on technology stacks, digital tools, and IT infrastructure used by businesses across the country.
Please reach out to us at info@techsalerator.com or visit Techsalerator Contact.
Company Name: This field lists the names of companies in the Philippines, allowing technology vendors to identify potential clients and analysts to evaluate technology adoption trends within specific businesses.
Technology Stack: This field details the technologies and software solutions a company employs, including ERP systems, CRM platforms, and cloud services. Understanding a company’s technology stack is vital for assessing its digital maturity and operational needs.
Deployment Status: This field shows whether the technology is currently deployed, planned for future deployment, or under evaluation. Vendors can use this information to gauge the level of technology adoption and interest among companies in the Philippines.
Industry Sector: This field specifies the industry in which the company operates, such as BPO, manufacturing, or retail. Knowing the industry helps vendors tailor their products to meet sector-specific demands and emerging trends in the Philippines.
Geographic Location: This field identifies the company’s headquarters or primary operations within the Philippines. Geographic information aids in regional analysis and understanding localized technology adoption patterns across different areas of the country.
Business Process Outsourcing (BPO) Tech: The BPO sector in the Philippines continues to grow, with companies increasingly adopting advanced CRM systems, AI-driven analytics, and remote collaboration tools to enhance service delivery and operational efficiency.
Fintech Innovations: The fintech sector is rapidly expanding in the Philippines, with businesses leveraging digital banking, mobile payment solutions, and blockchain technology to offer innovative financial services and improve transaction security.
E-commerce Growth: With a surge in online shopping, businesses in the Philippines are investing in e-commerce platforms, digital marketing, and logistics technology to capture a broader market and streamline their operations.
Renewable Energy Technologies: The Philippines is focusing on sustainability, leading to increased adoption of renewable energy solutions such as solar and wind power, particularly among businesses seeking to reduce their carbon footprint.
Cloud Computing and IT Services: Cloud-based solutions are becoming more popular in the Philippines, providing businesses with scalable and cost-effective IT infrastructure. This trend is particularly strong in sectors like education, finance, and healthcare.
Ayala Corporation: A major conglomerate, Ayala Corporation is known for its investments in technology, including advanced IT infrastructure, digital transformation initiatives, and smart city projects.
Globe Telecom: As a leading telecommunications provider, Globe Telecom is enhancing digital connectivity through high-speed internet, mobile services, and innovative digital solutions for both consumers and businesses.
BDO Unibank: One of the largest banks in the Philippines, BDO Unibank is leveraging digital banking platforms, cybersecurity measures, and fintech solutions to offer seamless and secure banking services.
SM Investments Corporation: A prominent player in retail, real estate, and banking, SM Investments Corporation is adopting e-commerce platforms, cloud services, and advanced analytics to drive business growth and improve customer engagement.
Jollibee Foods Corporation: The Philippines' largest fast-food chain, Jollibee is integrating digital ordering systems, mobile apps, and data analytics to enhance customer experience and streamline operations.
For those interested in accessing Techsalerator’s Business Technographic Data for the Philippines, please contact info@techsalerator.com with your specific requirements. Techsalerator provides customized quotes based on the number of data fields and records needed, with datasets available for delivery within 24 hours. Ongoing access options can also be arranged upon re...
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Today, concerning the capacity to react straightforwardly to client demands and offer the client a profound experience that is customized and interactive, organizations in the telecommunication industry must have the capacity to set up, support, and continue the connections toward long-term clients. This study attempts to analyze and observe the customer relationship management (CRM) practices that affect firm performance telecommunication corporations. Thus, the study employed a qualitative method, the primary data were obtained using the questionnaire, and the respondents consisted of 100 people. The results propose that customer relationships' management factors included the gathering of information, the processing of data, the management of information, the loyalty of customers, and the retention of customers with significantly related to the performance of a firm in the industry of telecommunication in Iraq.
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TwitterWe seek to mitigate the challenges with web-scraped and off-the-shelf POI data, and provide tailored, complete, and manually verified datasets with Geolancer. Our goal is to help represent the physical world accurately for applications and services dependent on precise POI data, and offer a reliable basis for geospatial analysis and intelligence.
Our POI database is powered by our proprietary POI collection and verification platform, Geolancer, which provides manually verified, authentic, accurate, and up-to-date POI datasets.
Enrich your geospatial applications with a contextual layer of comprehensive and actionable information on landmarks, key features, business areas, and many more granular, on-demand attributes. We offer on-demand data collection and verification services that fit unique use cases and business requirements. Using our advanced data acquisition techniques, we build and offer tailormade POI datasets. Combined with our expertise in location data solutions, we can be a holistic data partner for our customers.
KEY FEATURES - Our proprietary, industry-leading manual verification platform Geolancer delivers up-to-date, authentic data points
POI-as-a-Service with on-demand verification and collection in 170+ countries leveraging our network of 1M+ contributors
Customise your feed by specific refresh rate, location, country, category, and brand based on your specific needs
Data Noise Filtering Algorithms normalise and de-dupe POI data that is ready for analysis with minimal preparation
DATA QUALITY
Quadrant’s POI data are manually collected and verified by Geolancers. Our network of freelancers, maps cities and neighborhoods adding and updating POIs on our proprietary app Geolancer on their smartphone. Compared to other methods, this process guarantees accuracy and promises a healthy stream of POI data. This method of data collection also steers clear of infringement on users’ privacy and sale of their location data. These purpose-built apps do not store, collect, or share any data other than the physical location (without tying context back to an actual human being and their mobile device).
USE CASES
The main goal of POI data is to identify a place of interest, establish its accurate location, and help businesses understand the happenings around that place to make better, well-informed decisions. POI can be essential in assessing competition, improving operational efficiency, planning the expansion of your business, and more.
It can be used by businesses to power their apps and platforms for last-mile delivery, navigation, mapping, logistics, and more. Combined with mobility data, POI data can be employed by retail outlets to monitor traffic to one of their sites or of their competitors. Logistics businesses can save costs and improve customer experience with accurate address data. Real estate companies use POI data for site selection and project planning based on market potential. Governments can use POI data to enforce regulations, monitor public health and well-being, plan public infrastructure and services, and more. A few common and widespread use cases of POI data are:
ABOUT GEOLANCER
Quadrant's POI-as-a-Service is powered by Geolancer, our industry-leading manual verification project. Geolancers, equipped with a smartphone running our proprietary app, manually add and verify POI data points, ensuring accuracy and authenticity. Geolancer helps data buyers acquire data with the update frequency suited for their specific use case.
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Techsalerator’s Business Technographic Data for Vietnam: Unlocking Insights into Vietnam's Technology Landscape
Techsalerator’s Business Technographic Data for Vietnam provides a detailed and comprehensive dataset essential for businesses, market analysts, and technology vendors seeking to understand and engage with companies operating within Vietnam. This dataset offers in-depth insights into the technological landscape, capturing and organizing data related to technology stacks, digital tools, and IT infrastructure used by businesses in the country.
Please reach out to us at info@techsalerator.com or visit Techsalerator Contact.
Company Name: This field lists the names of companies in Vietnam, enabling technology vendors to target potential clients and allowing analysts to assess technology adoption trends within specific businesses.
Technology Stack: This field outlines the technologies and software solutions a company uses, such as accounting systems, customer management software, and cloud services. Understanding a company's technology stack is key to evaluating its digital maturity and operational needs.
Deployment Status: This field indicates whether the technology is currently deployed, planned for future deployment, or under evaluation. Vendors can use this information to assess the level of technology adoption and interest among companies in Vietnam.
Industry Sector: This field specifies the industry in which the company operates, such as manufacturing, retail, or finance. Knowing the industry helps vendors tailor their products to sector-specific demands and emerging trends in Vietnam.
Geographic Location: This field identifies the company's headquarters or primary operations within Vietnam. Geographic information aids in regional analysis and understanding localized technology adoption patterns across the country.
E-commerce Expansion: With a rapidly growing digital consumer base, Vietnamese companies are increasingly investing in e-commerce platforms, digital marketing, and online payment systems to capture a larger market share and enhance customer experience.
Fintech Innovations: Vietnam’s fintech sector is experiencing significant growth, with businesses adopting advanced financial technologies such as mobile payment solutions, digital wallets, and blockchain to improve financial transactions and services.
Smart Manufacturing: The manufacturing sector in Vietnam is embracing Industry 4.0 technologies, including automation, IoT, and AI-driven analytics, to enhance productivity, efficiency, and competitiveness in the global market.
Cloud Computing and SaaS: Cloud-based solutions and Software-as-a-Service (SaaS) offerings are gaining traction, providing Vietnamese businesses with scalable and flexible IT infrastructure that supports remote work and digital transformation initiatives.
Cybersecurity Enhancements: As digital activities increase, so does the need for robust cybersecurity measures. Companies in Vietnam are investing in advanced security solutions, including threat detection systems and data protection tools, to safeguard their operations and customer data.
Vietcombank: A leading financial institution, Vietcombank is implementing cutting-edge digital banking solutions, including mobile banking apps and secure online transaction systems, to enhance customer service and operational efficiency.
Vingroup: As a major conglomerate, Vingroup leverages advanced technologies across its diverse business segments, including real estate, retail, and healthcare, integrating smart technologies and digital platforms into its operations.
FPT Corporation: A major IT services and software development company, FPT is at the forefront of digital transformation in Vietnam, offering solutions in cloud computing, AI, and cybersecurity to both domestic and international clients.
Masan Group: A leading consumer goods and retail company, Masan Group is adopting digital tools and e-commerce platforms to optimize its supply chain, enhance customer engagement, and drive business growth.
VNPT: Vietnam’s largest telecommunications provider, VNPT is expanding its network infrastructure and investing in advanced technologies such as 5G and IoT to improve connectivity and support the digital economy.
For those interested in accessing Techsalerator’s Business Technographic Data for Vietnam, please contact info@techsalerator.com with your specific needs. Techsalerator offers customized quotes based on the required number of data fields and records, with datasets available for delivery within 24 hours. Ongoing access ...
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Custom T-Shirt Printing Market Size 2025-2029
The custom T-shirt printing market size is forecast to increase by USD 2.23 billion, at a CAGR of 7.7% between 2024 and 2029.
The market is experiencing significant growth due to the increasing popularity of branded merchandise and customized apparel. Companies are recognizing the value of using custom T-shirts as effective marketing tools to boost brand awareness and customer engagement. Mergers and acquisitions, partnerships, and business expansions through new office openings are common strategies adopted by key players to strengthen their market presence. However, the market's fragmented nature and high initial investment requirements pose significant challenges for new entrants. The competitive landscape is characterized by numerous small and medium-sized businesses, making it essential for companies to differentiate themselves through innovative offerings and exceptional customer service.
Navigating these challenges requires strategic planning and a deep understanding of the evolving market trends. Companies seeking to capitalize on the opportunities in the market must focus on providing high-quality products, efficient turnaround times, and unique designs to meet the diverse needs of their clientele.
What will be the Size of the Custom T-Shirt Printing Market during the forecast period?
Explore in-depth regional segment analysis with market size data - historical 2019-2023 and forecasts 2025-2029 - in the full report.
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The market continues to evolve, driven by advancements in technology and shifting consumer preferences. Bulk orders for personalized apparel are a significant market segment, with businesses utilizing various printing methods to meet demand. Vinyl cutter technology and digital printing, such as direct-to-garment and inkjet, offer high-speed production for large orders. Small orders, on the other hand, may benefit from manual presses or screen printing, ensuring precise color accuracy and intricate design details. Textile inks, including plastisol, water-based, and discharge, cater to diverse applications. Discharge inks, for instance, are popular for sustainable printing on organic cotton and recycled materials. Pre-press preparation, printing software, and supply chain optimization are crucial for maintaining profit margins and efficient order fulfillment.
Customer service, quality control, and production capacity are essential elements for client retention. Printing equipment, such as heat presses and automatic presses, contribute to improved print quality and increased capacity. E-commerce platforms and marketing strategies facilitate customer acquisition, while safety standards and inventory management ensure a smooth production process. Niche markets, like sublimation printing and embroidery, cater to unique applications, expanding the market's reach. Print finishing, eco-friendly inks, and sustainable production methods further enhance the industry's appeal to environmentally-conscious consumers. The continuous dynamism of the market underscores its potential for growth and innovation.
How is this Custom T-Shirt Printing Industry segmented?
The custom t-shirt printing industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD million' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments.
Type
Graphic designed shirt
Artwork
Technique
Screen printing
Digital printing
Plot printing
End-user
Men
Women
Kids
Unisex
Distribution Channel
Offline
Online
Geography
North America
US
Canada
Europe
France
Germany
Italy
UK
APAC
China
India
Japan
South Korea
Rest of World (ROW)
By Type Insights
The graphic designed shirt segment is estimated to witness significant growth during the forecast period.
Customized t-shirt printing is a dynamic market characterized by various printing techniques, materials, and design elements. Graphics, specifically vector graphics, dominate the market due to their versatility and cost-effectiveness. These designs, which can be easily reproduced without loss of quality, accounted for the largest market share in 2024 and are expected to maintain this trend. Direct-to-garment (DTG) printing and screen printing are other popular methods, each with its unique advantages. DTG printing allows for full-color, high-resolution images, while screen printing is ideal for large orders and bulk custom designs. Customer service and order fulfillment are crucial aspects of the market, with quick turnaround times and personalized communication essential for customer satisfaction and retention.
Pre-press preparation and supply chain optimization are essential for ensuring efficient production and minimizing costs. Printin
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USGS developed The National Map Gazetteer as the Federal and national standard (ANSI INCITS 446-2008) for geographic nomenclature based on the Geographic Names Information System (GNIS). The National Map Gazetteer contains information about physical and cultural geographic features, geographic areas, and locational entities that are generally recognizable and locatable by name (have achieved some landmark status) and are of interest to any level of government or to the public for any purpose that would lead to the representation of the feature in printed or electronic maps and/or geographic information systems. The dataset includes features of all types in the United States, its associated areas, and Antarctica, current and historical, but not including roads and highways. The dataset holds the federally recognized name of each feature and defines the feature location by state, county, USGS topographic map, and geographic coordinates. Other attributes include names or spellings other than the official name, feature classification, and historical and descriptive information. The dataset assigns a unique, permanent feature identifier, the Feature ID, as a standard Federal key for accessing, integrating, or reconciling feature data from multiple data sets. This dataset is a flat model, establishing no relationships between features, such as hierarchical, spatial, jurisdictional, organizational, administrative, or in any other manner. As an integral part of The National Map, the Gazetteer collects data from a broad program of partnerships with federal, state, and local government agencies and other authorized contributors. The Gazetteer provides data to all levels of government and to the public, as well as to numerous applications through a web query site, web map, feature and XML services, file download services, and customized files upon request. The National Map download client allows free downloads of public domain geographic names data by state in a pipe-delimited text format. For additional information on the GNIS, go to https://www.usgs.gov/tools/geographic-names-information-system-gnis. See https://apps.nationalmap.gov/help/ for assistance with The National Map viewer, download client, services, or metadata. Data Refreshed March, 2025
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Create a dataset tailored to your own queues & priorities (no PII).
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Discover the new, expanded version of this dataset with 50,000 ticket entries! Perfect for training models to classify and prioritize support tickets. There are different files in this dataset, which all have different numbers of tickets, other languages, other queues.
It includes priorities, queues, types, tags, and business types. This preview offers a detailed structure with classifications by department, type, priority, language, subject, full email text, and agent answers.
| Field | Description | Values |
|---|---|---|
| 🔀 Queue | Specifies the department to which the email ticket is routed | e.g. Technical Support, Customer Service, Billing and Payments, ... |
| 🚦 Priority | Indicates the urgency and importance of the issue | 🟢Low 🟠Medium 🔴Critical |
| 🗣️ Language | Indicates the language in which the email is written | EN, DE, ES, FR, PT |
| Subject | Subject of the customer's email | |
| Body | Body of the customer's email | |
| Answer | The response provided by the helpdesk agent | |
| Type | The type of ticket as picked by the agent | e.g. Incident, Request, Problem, Change ... |
| 🏢 Business Type | The business type of the support helpdesk | e.g. Tech Online Store, IT Services, Software Development Company |
| Tags | Tags/categories assigned to the ticket, split into ten columns in the dataset | e.g. "Software Bug", "Warranty Claim" |
Specifies the department to which the email ticket is categorized. This helps in routing the ticket to the appropriate support team for resolution. - 💻 Technical Support: Technical issues and support requests. - 🈂️ Customer Service: Customer inquiries and service requests. - 💰 Billing and Payments: Billing issues and payment processing. - 🖥️ Product Support: Support for product-related issues. - 🌐 IT Support: Internal IT support and infrastructure issues. - 🔄 Returns and Exchanges: Product returns and exchanges. - 📞 Sales and Pre-Sales: Sales inquiries and pre-sales questions. - 🧑💻 Human Resources: Employee inquiries and HR-related issues. - ❌ Service Outages and Maintenance: Service interruptions and maintenance. - 📮 General Inquiry: General inquiries and information requests.
Indicates the urgency and importance of the issue. Helps in managing the workflow by prioritizing tickets that need immediate attention. - 🟢 1 (Low): Non-urgent issues that do not require immediate attention. Examples: general inquiries, minor inconveniences, routine updates, and feature requests. - 🟠 **2 (...