In 2022, the communication channel that was considered to be the easiest to use in customer service in the United States was a ******************. ** percent of respondents chose this as their answer, whereas only ** percent stated a live video chat was the easiest communication channel to use.

This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand due to a poor customer service experience in 2018. During the survey, 62 percent of respondents from the United States stated that they have stopped doing business with a brand due to a poor customer service experience.

Data Description: This data set contains a record of all Citizen Service Requests (CSRs) feedback survey responses. When CSRs are closed out by the City, customers who provide an email address are automatically sent a notification that their work has been completed, as well as a link to a customer service satisfaction survey. Customers are able to provide feedback on work completion, satisfaction level, and any additional information. No identifying personal customer/citizen information (name, contact information, or additional comments) is included in this data.

Data Creation: Data generated when CSR feedback surveys are submitted

Data Created By: DPS

Refresh Frequency:

CincyInsights: The City of Cincinnati maintains an interactive dashboard portal, CincyInsights in addition to our Open Data in an effort to increase access and usage of city data. This data set has an associated dashboard available here: https://insights.cincinnati-oh.gov/stories/s/Customer-Service-CSR-Satisfaction/ks8a-xggj/

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).

Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad

This dataset contains select monthly performance statistics that DOI regularly reports to the Mayor's Office of Operations for 2010 - 2015. This dataset includes several indicators that are cummulated for the Mayor's Management Reports, such as the including numbers of complaints received by the Agency and the numbers of arrests made. This dataset also includes monthly statistics on the Agency's outreach efforts (anticorrupion and whistleblower lectures) as well customer service indicators (such as the number of emails received by the Agency).

Premium B2C Consumer Database - 269+ Million US Records

Supercharge your B2C marketing campaigns with comprehensive consumer database, featuring over 269 million verified US consumer records. Our 20+ year data expertise delivers higher quality and more extensive coverage than competitors.

Core Database Statistics

Consumer Records: Over 269 million

Email Addresses: Over 160 million (verified and deliverable)

Phone Numbers: Over 76 million (mobile and landline)

Mailing Addresses: Over 116,000,000 (NCOA processed)

Geographic Coverage: Complete US (all 50 states)

Compliance Status: CCPA compliant with consent management

Targeting Categories Available

Demographics: Age ranges, education levels, occupation types, household composition, marital status, presence of children, income brackets, and gender (where legally permitted)

Geographic: Nationwide, state-level, MSA (Metropolitan Service Area), zip code radius, city, county, and SCF range targeting options

Property & Dwelling: Home ownership status, estimated home value, years in residence, property type (single-family, condo, apartment), and dwelling characteristics

Financial Indicators: Income levels, investment activity, mortgage information, credit indicators, and wealth markers for premium audience targeting

Lifestyle & Interests: Purchase history, donation patterns, political preferences, health interests, recreational activities, and hobby-based targeting

Behavioral Data: Shopping preferences, brand affinities, online activity patterns, and purchase timing behaviors

Multi-Channel Campaign Applications

Deploy across all major marketing channels:

Email marketing and automation

Social media advertising

Search and display advertising (Google, YouTube)

Direct mail and print campaigns

Telemarketing and SMS campaigns

Programmatic advertising platforms

Data Quality & Sources

Our consumer data aggregates from multiple verified sources:

Public records and government databases

Opt-in subscription services and registrations

Purchase transaction data from retail partners

Survey participation and research studies

Online behavioral data (privacy compliant)

Technical Delivery Options

File Formats: CSV, Excel, JSON, XML formats available

Delivery Methods: Secure FTP, API integration, direct download

Processing: Real-time NCOA, email validation, phone verification

Custom Selections: 1,000+ selectable demographic and behavioral attributes

Minimum Orders: Flexible based on targeting complexity

Unique Value Propositions

Dual Spouse Targeting: Reach both household decision-makers for maximum impact

Cross-Platform Integration: Seamless deployment to major ad platforms

Real-Time Updates: Monthly data refreshes ensure maximum accuracy

Advanced Segmentation: Combine multiple targeting criteria for precision campaigns

Compliance Management: Built-in opt-out and suppression list management

Ideal Customer Profiles

E-commerce retailers seeking customer acquisition

Financial services companies targeting specific demographics

Healthcare organizations with compliant marketing needs

Automotive dealers and service providers

Home improvement and real estate professionals

Insurance companies and agents

Subscription services and SaaS providers

Performance Optimization Features

Lookalike Modeling: Create audiences similar to your best customers

Predictive Scoring: Identify high-value prospects using AI algorithms

Campaign Attribution: Track performance across multiple touchpoints

A/B Testing Support: Split audiences for campaign optimization

Suppression Management: Automatic opt-out and DNC compliance

Pricing & Volume Options

Flexible pricing structures accommodate businesses of all sizes:

Pay-per-record for small campaigns

Volume discounts for large deployments

Subscription models for ongoing campaigns

Custom enterprise pricing for high-volume users

Data Compliance & Privacy

VIA.tools maintains industry-leading compliance standards:

CCPA (California Consumer Privacy Act) compliant

CAN-SPAM Act adherence for email marketing

TCPA compliance for phone and SMS campaigns

Regular privacy audits and data governance reviews

Transparent opt-out and data deletion processes

Getting Started

Our data specialists work with you to:

1. Define your target audience criteria

2. Recommend optimal data selections

3. Provide sample data for testing

4. Configure delivery methods and formats

5. Implement ongoing campaign optimization

Why We Lead the Industry

With over two decades of data industry experience, we combine extensive database coverage with advanced targeting capabilities. Our commitment to data quality, compliance, and customer success has made us the preferred choice for businesses seeking superior B2C marketing performance.

Contact our team to discuss your specific targeting requirements and receive custom pricing for your marketing objectives.

In 2023, the ******** of contact center workers in the United States stated they agreed artificial intelligence (AI) had ******** customer service when it came to customer information tasks during their workday. ** percent agreed that AI had made their work easier.

Envestnet®| Yodlee®'s Consumer Transaction Data (Aggregate/Row) Panels consist of de-identified, near-real time (T+1) USA credit/debit/ACH transaction level data – offering a wide view of the consumer activity ecosystem. The underlying data is sourced from end users leveraging the aggregation portion of the Envestnet®| Yodlee®'s financial technology platform.

Envestnet | Yodlee Consumer Panels (Aggregate/Row) include data relating to millions of transactions, including ticket size and merchant location. The dataset includes de-identified credit/debit card and bank transactions (such as a payroll deposit, account transfer, or mortgage payment). Our coverage offers insights into areas such as consumer, TMT, energy, REITs, internet, utilities, ecommerce, MBS, CMBS, equities, credit, commodities, FX, and corporate activity. We apply rigorous data science practices to deliver key KPIs daily that are focused, relevant, and ready to put into production.

We offer free trials. Our team is available to provide support for loading, validation, sample scripts, or other services you may need to generate insights from our data.

Investors, corporate researchers, and corporates can use our data to answer some key business questions such as: - How much are consumers spending with specific merchants/brands and how is that changing over time? - Is the share of consumer spend at a specific merchant increasing or decreasing? - How are consumers reacting to new products or services launched by merchants? - For loyal customers, how is the share of spend changing over time? - What is the company’s market share in a region for similar customers? - Is the company’s loyal user base increasing or decreasing? - Is the lifetime customer value increasing or decreasing?

Additional Use Cases: - Use spending data to analyze sales/revenue broadly (sector-wide) or granular (company-specific). Historically, our tracked consumer spend has correlated above 85% with company-reported data from thousands of firms. Users can sort and filter by many metrics and KPIs, such as sales and transaction growth rates and online or offline transactions, as well as view customer behavior within a geographic market at a state or city level. - Reveal cohort consumer behavior to decipher long-term behavioral consumer spending shifts. Measure market share, wallet share, loyalty, consumer lifetime value, retention, demographics, and more.) - Study the effects of inflation rates via such metrics as increased total spend, ticket size, and number of transactions. - Seek out alpha-generating signals or manage your business strategically with essential, aggregated transaction and spending data analytics.

Use Cases Categories (Our data provides an innumerable amount of use cases, and we look forward to working with new ones): 1. Market Research: Company Analysis, Company Valuation, Competitive Intelligence, Competitor Analysis, Competitor Analytics, Competitor Insights, Customer Data Enrichment, Customer Data Insights, Customer Data Intelligence, Demand Forecasting, Ecommerce Intelligence, Employee Pay Strategy, Employment Analytics, Job Income Analysis, Job Market Pricing, Marketing, Marketing Data Enrichment, Marketing Intelligence, Marketing Strategy, Payment History Analytics, Price Analysis, Pricing Analytics, Retail, Retail Analytics, Retail Intelligence, Retail POS Data Analysis, and Salary Benchmarking

1. Investment Research: Financial Services, Hedge Funds, Investing, Mergers & Acquisitions (M&A), Stock Picking, Venture Capital (VC)

2. Consumer Analysis: Consumer Data Enrichment, Consumer Intelligence

3. Market Data: AnalyticsB2C Data Enrichment, Bank Data Enrichment, Behavioral Analytics, Benchmarking, Customer Insights, Customer Intelligence, Data Enhancement, Data Enrichment, Data Intelligence, Data Modeling, Ecommerce Analysis, Ecommerce Data Enrichment, Economic Analysis, Financial Data Enrichment, Financial Intelligence, Local Economic Forecasting, Location-based Analytics, Market Analysis, Market Analytics, Market Intelligence, Market Potential Analysis, Market Research, Market Share Analysis, Sales, Sales Data Enrichment, Sales Enablement, Sales Insights, Sales Intelligence, Spending Analytics, Stock Market Predictions, and Trend Analysis

This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for inpiduals who had contacted the city in the past year.

For years where there are multiple questions related to overall customer service and treatment, the average of those responses are provided in this dataset. Responses for each question are shown in the detailed dataset.

For years 2010-2014, respondents were first asked "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.

Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015.

The performance measure dashboard is available at 2.02 Customer Service Satisfaction.

Additional Information

Source: Community Attitude Survey

Contact: Wydale Holmes

Contact E-Mail: Wydale_Holmes@tempe.gov

Data Source Type: Excel and PDF

Preparation Method: Extracted from Annual Community Survey results

Publish Frequency: Annual

Publish Method: Manual

Data Dictionary

The statistic depicts the market share held by the leading vendors of customer care systems worldwide, in 2013 and 2014. In 2014, Oracle led the market with a worldwide share of 23.4 percent. The same year, the global customer care systems market was worth 3.9 billion U.S. dollars.

Analysis of ‘2.02 Customer Service (summary)’ provided by Analyst-2 (analyst-2.ai), based on source dataset retrieved from https://catalog.data.gov/dataset/89e14231-72a4-482e-b1f3-3b3fd4115bc0 on 11 February 2022.

--- Dataset description provided by original source is as follows ---

This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for inpiduals who had contacted the city in the past year.

For years where there are multiple questions related to overall customer service and treatment, the average of those responses are provided in this dataset. Responses for each question are shown in the detailed dataset.

For years 2010-2014, respondents were first asked "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.

Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015.

The performance measure dashboard is available at 2.02 Customer Service Satisfaction.

Additional Information

Source: Community Attitude Survey

Contact: Wydale Holmes

Contact E-Mail: Wydale_Holmes@tempe.gov

Data Source Type: Excel and PDF

Preparation Method: Extracted from Annual Community Survey results

Publish Frequency: Annual

Publish Method: Manual

Data Dictionary

--- Original source retains full ownership of the source dataset ---

This operations dashboard shows historic and current data related to this performance measure.

The global outsourced customer care services market is valued at XXX million in 2025 and is expected to reach XXX million by 2033, exhibiting a CAGR of XX% during the forecast period. The market growth can be attributed to the rising demand for enhanced customer experiences, cost optimization, and the proliferation of digital technologies. Key market drivers include the increasing use of CRM technology hosting, the adoption of fulfillment/logistics services, and the growing need for customer interaction outsourcing. The market is segmented by application, type, and region, with pharma & healthcare, food & beverages, and construction emerging as significant application segments. The CRM technology hosting and fulfillment/logistics segments are expected to witness substantial growth due to the increasing need for efficient customer engagement and order fulfillment. Regionally, North America is the largest market for outsourced customer care services, followed by Europe and Asia Pacific. The United States, the United Kingdom, and China are major contributors to the market growth. Emerging markets in the Middle East & Africa and Asia Pacific are expected to offer significant growth opportunities due to the increasing adoption of outsourcing services by businesses in these regions. Key market players include Sykes Enterprises, Synnex Corporation, TeleTech Holdings Inc., Teleperformance, Transcom Worldwide, West Corporation, Infosys, SPi Global, StarTek Inc., Expert Global Solutions, Accenture, Amdocs, Aegis, Alorica, Sitel Worldwide Corporation, and Convergys Corporation. These companies offer a range of services such as call center operations, technical support, and customer data management, and are investing in innovative technologies to enhance their service offerings and expand their market share.

The Communications and Technology Management (CTM) Department asks customers to fill out a survey rating our customer service to gain valuable insights into their experiences and satisfaction levels. This feedback helps us identify areas where we excel and highlights opportunities for improvement, ensuring we consistently meet and exceed our customers' expectations. By understanding their perspectives, we can make informed decisions that enhance our services and foster stronger relationships. Ultimately, these surveys empower us to create a better experience for everyone, demonstrating our commitment to continuous growth and customer care. These questions have remained consistent year over year since 2015 through 2024.

In 2022, customer support live chats lasted on average 713 seconds (or 11 minutes and 53 seconds). This represented an increase compared to 2021, when live chats were approximately 45 seconds shorter.

SDAT customer service improvement from multiple perspectives FY22 Customer Service Annual Report

Graph and download economic data for Consumer Price Index for All Urban Consumers: Hospital and Related Services in U.S. City Average (CUSR0000SEMD) from Jan 1978 to May 2025 about hospitals, urban, consumer, services, CPI, inflation, price index, indexes, price, and USA.

During a 2022 survey carried out in the United States, 90 percent of responding millennial consumers stated that it was important or very important to them that they could contact a real person when communicating with a business. Only two percent said it was not important or not at all important.

1823 provides a round-the-clock one-stop service to answer enquiries for 23 departments and to receive complaints about any area of Government services. Data on external customer satisfaction survey score related to the performance of 1823 will be provided.

Contacts database with customer details regarding census products and recipients of census news alerts

The DEP Customer Service dataset will contain information about the different types of complaints received /processed on a regular basis. The data set will include complaint information such as complaint type, location, status, or resolution code.