Records from operating a customer call center or service center providing services to the public. Services may address a wide variety of topics such as understanding agency mission-specific functions or how to resolve technical difficulties with external-facing systems or programs. Includes:rn- incoming requests and responsesrn- trouble tickets and tracking logs rn- recordings of call center phone conversations with customers used for quality control and customer service trainingrn- system data, including customer ticket numbers and visit tracking rn- evaluations and feedback about customer servicesrn- information about customer services, such as “Frequently Asked Questions” (FAQs) and user guidesrn- reports generated from customer management datarn- complaints and commendation records; customer feedback and satisfaction surveys, including survey instruments, data, background materials, and reports.

This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand due to a poor customer service experience in 2018. During the survey, 62 percent of respondents from the United States stated that they have stopped doing business with a brand due to a poor customer service experience.

Dataset Card for customer_care_emails

This dataset contains synthetically generated emails that a customer care email unit will receive.

Dataset Details

Dataset Description

This dataset is a synthetically generated dataset using Gemini Pro. It is designed for the following hypothetical scenario.

Aetheros is a middleware solutions company for web apps. They have five main services: API development, API Monitoring, IAM, API development language called Mercury, and a fully managed cloud service. These services can be summarised as follows: 1. API Development: We create custom, scalable, and secure APIs to enable seamless integration and communication between your software systems. 2. API Monitoring: Our real-time monitoring and analytics ensure your APIs perform optimally, identifying issues before they impact users. 3. Identity and Access Management (IAM): We protect your digital assets with advanced IAM solutions, managing user identities and access permissions securely. 4. Mercury Language: Our proprietary language streamlines API development, offering a high-level syntax that reduces complexity and enhances productivity. 5. Cloud Management: We optimize your cloud infrastructure for peak performance, providing deployment, monitoring, optimization, and security services.

All the emails in this dataset will be about some issues, inquiries or suggestions about the aforementioned services. Emails are organised into email threads and each email thread will typically consist about 4-5 emails.

• Curated by: Ravindu Weerasinghe
• Language(s) (NLP): English
• License: GPL 3.0

Uses

This dataset can be used for sentiment analysis operations on emails or for training purposes such as training an email analysis model.

Dataset Structure

In 2022, the communication channel that was considered to be the easiest to use in customer service in the United States was a ******************. ** percent of respondents chose this as their answer, whereas only ** percent stated a live video chat was the easiest communication channel to use.

During a 2022 survey carried out in the United States, ** percent of responding millennial consumers stated that it was important or very important to them that they could contact a real person when communicating with a business. Only *** percent said it was not important or not at all important.

This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for individuals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses is provided in this dataset. Responses for each question are shown in the detailed dataset.For years 2010-2014, respondents were first asked, "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015.The performance measure dashboard is available at 2.02 Customer Service Satisfaction.Additional InformationSource: Community Attitude SurveyContact: Wydale HolmesContact E-Mail: Wydale_Holmes@tempe.govData Source Type: Excel and PDFPreparation Method: Extracted from Annual Community Survey resultsPublish Frequency: AnnualPublish Method: ManualData Dictionary

This dataset contains select monthly performance statistics that DOI regularly reports to the Mayor's Office of Operations for 2010 - 2015. This dataset includes several indicators that are cummulated for the Mayor's Management Reports, such as the including numbers of complaints received by the Agency and the numbers of arrests made. This dataset also includes monthly statistics on the Agency's outreach efforts (anticorrupion and whistleblower lectures) as well customer service indicators (such as the number of emails received by the Agency).

Premium B2C Consumer Database - 269+ Million US Records

Supercharge your B2C marketing campaigns with comprehensive consumer database, featuring over 269 million verified US consumer records. Our 20+ year data expertise delivers higher quality and more extensive coverage than competitors.

Core Database Statistics

Consumer Records: Over 269 million

Email Addresses: Over 160 million (verified and deliverable)

Phone Numbers: Over 76 million (mobile and landline)

Mailing Addresses: Over 116,000,000 (NCOA processed)

Geographic Coverage: Complete US (all 50 states)

Compliance Status: CCPA compliant with consent management

Targeting Categories Available

Demographics: Age ranges, education levels, occupation types, household composition, marital status, presence of children, income brackets, and gender (where legally permitted)

Geographic: Nationwide, state-level, MSA (Metropolitan Service Area), zip code radius, city, county, and SCF range targeting options

Property & Dwelling: Home ownership status, estimated home value, years in residence, property type (single-family, condo, apartment), and dwelling characteristics

Financial Indicators: Income levels, investment activity, mortgage information, credit indicators, and wealth markers for premium audience targeting

Lifestyle & Interests: Purchase history, donation patterns, political preferences, health interests, recreational activities, and hobby-based targeting

Behavioral Data: Shopping preferences, brand affinities, online activity patterns, and purchase timing behaviors

Multi-Channel Campaign Applications

Deploy across all major marketing channels:

Email marketing and automation

Social media advertising

Search and display advertising (Google, YouTube)

Direct mail and print campaigns

Telemarketing and SMS campaigns

Programmatic advertising platforms

Data Quality & Sources

Our consumer data aggregates from multiple verified sources:

Public records and government databases

Opt-in subscription services and registrations

Purchase transaction data from retail partners

Survey participation and research studies

Online behavioral data (privacy compliant)

Technical Delivery Options

File Formats: CSV, Excel, JSON, XML formats available

Delivery Methods: Secure FTP, API integration, direct download

Processing: Real-time NCOA, email validation, phone verification

Custom Selections: 1,000+ selectable demographic and behavioral attributes

Minimum Orders: Flexible based on targeting complexity

Unique Value Propositions

Dual Spouse Targeting: Reach both household decision-makers for maximum impact

Cross-Platform Integration: Seamless deployment to major ad platforms

Real-Time Updates: Monthly data refreshes ensure maximum accuracy

Advanced Segmentation: Combine multiple targeting criteria for precision campaigns

Compliance Management: Built-in opt-out and suppression list management

Ideal Customer Profiles

E-commerce retailers seeking customer acquisition

Financial services companies targeting specific demographics

Healthcare organizations with compliant marketing needs

Automotive dealers and service providers

Home improvement and real estate professionals

Insurance companies and agents

Subscription services and SaaS providers

Performance Optimization Features

Lookalike Modeling: Create audiences similar to your best customers

Predictive Scoring: Identify high-value prospects using AI algorithms

Campaign Attribution: Track performance across multiple touchpoints

A/B Testing Support: Split audiences for campaign optimization

Suppression Management: Automatic opt-out and DNC compliance

Pricing & Volume Options

Flexible pricing structures accommodate businesses of all sizes:

Pay-per-record for small campaigns

Volume discounts for large deployments

Subscription models for ongoing campaigns

Custom enterprise pricing for high-volume users

Data Compliance & Privacy

VIA.tools maintains industry-leading compliance standards:

CCPA (California Consumer Privacy Act) compliant

CAN-SPAM Act adherence for email marketing

TCPA compliance for phone and SMS campaigns

Regular privacy audits and data governance reviews

Transparent opt-out and data deletion processes

Getting Started

Our data specialists work with you to:

1. Define your target audience criteria

2. Recommend optimal data selections

3. Provide sample data for testing

4. Configure delivery methods and formats

5. Implement ongoing campaign optimization

Why We Lead the Industry

With over two decades of data industry experience, we combine extensive database coverage with advanced targeting capabilities. Our commitment to data quality, compliance, and customer success has made us the preferred choice for businesses seeking superior B2C marketing performance.

Contact our team to discuss your specific targeting requirements and receive custom pricing for your marketing objectives.

The global outsourced customer care services market is valued at XXX million in 2025 and is expected to reach XXX million by 2033, exhibiting a CAGR of XX% during the forecast period. The market growth can be attributed to the rising demand for enhanced customer experiences, cost optimization, and the proliferation of digital technologies. Key market drivers include the increasing use of CRM technology hosting, the adoption of fulfillment/logistics services, and the growing need for customer interaction outsourcing. The market is segmented by application, type, and region, with pharma & healthcare, food & beverages, and construction emerging as significant application segments. The CRM technology hosting and fulfillment/logistics segments are expected to witness substantial growth due to the increasing need for efficient customer engagement and order fulfillment. Regionally, North America is the largest market for outsourced customer care services, followed by Europe and Asia Pacific. The United States, the United Kingdom, and China are major contributors to the market growth. Emerging markets in the Middle East & Africa and Asia Pacific are expected to offer significant growth opportunities due to the increasing adoption of outsourcing services by businesses in these regions. Key market players include Sykes Enterprises, Synnex Corporation, TeleTech Holdings Inc., Teleperformance, Transcom Worldwide, West Corporation, Infosys, SPi Global, StarTek Inc., Expert Global Solutions, Accenture, Amdocs, Aegis, Alorica, Sitel Worldwide Corporation, and Convergys Corporation. These companies offer a range of services such as call center operations, technical support, and customer data management, and are investing in innovative technologies to enhance their service offerings and expand their market share.

This operations dashboard shows historic and current data related to this performance measure.

MDH Customer Service Report FY21- Improving the Customer Experience from Multiple Perspectives

During a 2022 survey carried out in the United States, ** percent of responding Generation Z consumers stated that it was important or very important to them that they could contact a real person when communicating with a business. Only *** percent said it was not important or not at all important.

Graph and download economic data for Consumer Price Index for All Urban Consumers: Hospital and Related Services in U.S. City Average (CUSR0000SEMD) from Jan 1978 to Sep 2025 about hospitals, urban, consumer, CPI, services, inflation, price index, indexes, price, and USA.

As of July 2024, about ** percent of British customers stated that they preferred getting excellent service in the automotive sector, even if it means paying more for it. Two years earlier, this share stood at **** percent.

This report presents results from the Mental Health Client-Level Data (MH-CLD) and Mental Health Treatment Episode Data Set (MH-TEDS) for individuals receiving mental health services from state mental health systems in 2019, as well as selected trends in data collected from such individuals between 2014 and 2019. The report provides information on mental health diagnoses, mental health treatment settings, and demographic and substance use characteristics of individuals in mental health treatment in facilities that reported to individual state administrative data systems.

This dataset provides information about Health Management Enquiry Requests that are in the City of Casey.

General Motors Customer Care Afters Export Import Data. Follow the Eximpedia platform for HS code, importer-exporter records, and customs shipment details.

Graph and download economic data for Consumer Price Index for All Urban Consumers: Services Less Medical Care Services in Size Class D (DISCONTINUED) (CUURD000SASL5) from Dec 1977 to Dec 2017 about medical, urban, consumer, CPI, services, inflation, price index, indexes, price, and USA.

Contains data on Community Services Statistics for June 2025 and a provisional data file for July 2025 (note this is intended as an early view until providers submit a refresh of their data).

Graph and download economic data for Consumer Price Index for All Urban Consumers: Medical Care Services in Size Class B/C (CUUSX000SAM2) from H1 1998 to H1 2025 about medical, urban, consumer, CPI, services, inflation, price index, indexes, price, and USA.