100+ datasets found
  1. C

    Customer Experience Analytics Market Report

    • promarketreports.com
    doc, pdf, ppt
    Updated Feb 8, 2025
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    Pro Market Reports (2025). Customer Experience Analytics Market Report [Dataset]. https://www.promarketreports.com/reports/customer-experience-analytics-market-9048
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    ppt, pdf, docAvailable download formats
    Dataset updated
    Feb 8, 2025
    Dataset authored and provided by
    Pro Market Reports
    License

    https://www.promarketreports.com/privacy-policyhttps://www.promarketreports.com/privacy-policy

    Time period covered
    2025 - 2033
    Area covered
    Global
    Variables measured
    Market Size
    Description

    Customer experience analytics platforms typically offer a range of features, including data collection, analysis, reporting, and visualization. Key features include:Data Collection: Collects data from various touchpoints, including websites, mobile apps, social media, and call centers.Data Analysis: Analyzes data using statistical techniques, AI, and ML algorithms to identify patterns and trends.Reporting and Visualization: Presents analyzed data in interactive reports and dashboards, providing insights and recommendations.Customer Segmentation: Segments customers based on demographics, behavior, and preferences.Real-Time Monitoring: Monitors customer interactions in real-time, enabling businesses to identify and resolve issues proactively. Recent developments include: March 2022: Adobe announced a new Customer Journey Analytics feature under Adobe's Experience Cloud. Adobe introduced a new experimentation feature in Journey Analytics that allows businesses to test real-world scenarios and analyze their results to better understand how even minor changes can affect the overall customer journey across their various products. For Adobe's ability to discover customer segments, the Adobe Customer Data Platform [CDP] and Customer Journey Analytics have also been integrated..

  2. Customer Experience Management (CEM) Market Analysis, Size, and Forecast...

    • technavio.com
    Updated Mar 15, 2025
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    Technavio (2025). Customer Experience Management (CEM) Market Analysis, Size, and Forecast 2025-2029: North America (US, Canada, and Mexico), Europe (France, Germany, UK), APAC (China, India, Japan), South America (Brazil), and Middle East and Africa [Dataset]. https://www.technavio.com/report/customer-experience-management-market-analysis
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    Dataset updated
    Mar 15, 2025
    Dataset provided by
    TechNavio
    Authors
    Technavio
    Time period covered
    2021 - 2025
    Area covered
    Global
    Description

    Snapshot img

    Customer Experience Management (CEM) Market Size 2025-2029

    The customer experience management (CEM) market size is forecast to increase by USD 17.1 billion, at a CAGR of 15.7% between 2024 and 2029.

    The market is witnessing significant growth as organizations increasingly prioritize customer-centricity in their business strategies. This shift is driven by the recognition that exceptional customer experiences lead to increased loyalty, repeat business, and positive word-of-mouth marketing. Technological advancements and innovative strategies are enabling businesses to collect and analyze customer data in real-time, allowing them to personalize interactions and deliver contextually relevant experiences. However, the adoption of CEM solutions is not without challenges. Privacy and security concerns are becoming increasingly prominent as organizations collect and process vast amounts of customer data.
    Ensuring the protection of sensitive information and maintaining transparency with customers regarding data usage are essential to mitigate potential risks and build trust. Companies must navigate these challenges while continuing to leverage the power of CEM to enhance customer engagement and drive business growth.
    

    What will be the Size of the Customer Experience Management (CEM) Market during the forecast period?

    Explore in-depth regional segment analysis with market size data - historical 2019-2023 and forecasts 2025-2029 - in the full report.
    Request Free Sample

    The market continues to evolve, driven by the ever-changing dynamics of customer expectations and business needs. Seamlessly integrating customer analytics, journey optimization, service automation, loyalty programs, and support channels, CEM solutions enable businesses to enhance customer retention and satisfaction. Employee experience plays a pivotal role in this equation, with engagement and training key to delivering exceptional customer interactions. Customer journey analytics, onboarding, and mapping provide valuable insights, while digital transformation and behavioral analytics fuel personalized experiences. Customer persona development and segmentation help tailor strategies, and data visualization and knowledge management facilitate effective decision-making. Social media monitoring, sentiment analysis, and feedback management ensure businesses stay attuned to customer opinions and concerns.

    Self-service portals and text analytics streamline support and improve efficiency, while interaction management and customer advocacy foster long-term relationships. The continuous unfolding of market activities and evolving patterns underscore the importance of staying adaptive and innovative in the CEM landscape.

    How is this Customer Experience Management (CEM) Industry segmented?

    The customer experience management (CEM) industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD million' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments.

    Component
    
      Solution
      Service
    
    
    Deployment
    
      On-premises
      Cloud
    
    
    End-user
    
      BFSI
      IT and telecom
      Retail
      Healthcare
      Others
    
    
    Geography
    
      North America
    
        US
        Canada
        Mexico
    
    
      Europe
    
        France
        Germany
        UK
    
    
      APAC
    
        China
        India
        Japan
    
    
      South America
    
        Brazil
    
    
      Rest of World (ROW)
    

    .

    By Component Insights

    The solution segment is estimated to witness significant growth during the forecast period.

    In the realm of customer experience management (CEM), businesses seek innovative solutions to enhance customer interactions and foster loyalty. The global CEM market encompasses a range of software and technology offerings, including customer analytics, journey optimization, service automation, loyalty programs, support channels, retention, employee experience, satisfaction measurement, success management, journey mapping, strategy, personalization engine, live chat, email marketing, transformation, segmentation, data visualization, knowledge management, social media monitoring, feedback management, sentiment analysis, self-service portals, text analytics, interaction management, and advocacy. Customer feedback management solutions are a significant component of CEM. These tools facilitate the collection, analysis, and actionable implementation of customer feedback through various channels like surveys, feedback forms, and social media.

    By capturing customer sentiment, identifying improvement areas, and addressing concerns, businesses can effectively respond to customer preferences and enhance overall satisfaction. Another essential aspect of CEM is digital transformation, which enables organizations to leverage technology to create harmonious and immersive customer experiences. Behavioral analytics, customer persona development, and journey mapping are critic

  3. d

    Improving the Customer Experience -- MIA

    • catalog.data.gov
    • datasets.ai
    Updated Apr 29, 2023
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    opendata.maryland.gov (2023). Improving the Customer Experience -- MIA [Dataset]. https://catalog.data.gov/dataset/improving-the-customer-experience-mia
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    Dataset updated
    Apr 29, 2023
    Dataset provided by
    opendata.maryland.gov
    Description

    Maryland Insurance Association's Customer Service Report - Improving the Customer Experience from Multiple Perspectives

  4. C

    Customer Experience Tool Report

    • datainsightsmarket.com
    doc, pdf, ppt
    Updated May 2, 2025
    + more versions
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    Data Insights Market (2025). Customer Experience Tool Report [Dataset]. https://www.datainsightsmarket.com/reports/customer-experience-tool-1425845
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    pdf, doc, pptAvailable download formats
    Dataset updated
    May 2, 2025
    Dataset authored and provided by
    Data Insights Market
    License

    https://www.datainsightsmarket.com/privacy-policyhttps://www.datainsightsmarket.com/privacy-policy

    Time period covered
    2025 - 2033
    Area covered
    Global
    Variables measured
    Market Size
    Description

    The Customer Experience (CX) Tool market is experiencing robust growth, driven by the increasing focus on customer-centric strategies across various industries. The market, estimated at $15 billion in 2025, is projected to exhibit a Compound Annual Growth Rate (CAGR) of 15% from 2025 to 2033, reaching approximately $45 billion by 2033. This expansion is fueled by several key factors. Firstly, the widespread adoption of cloud-based solutions offers scalability and cost-effectiveness, attracting both SMEs and large enterprises. Secondly, the rising demand for data-driven insights to personalize customer interactions and improve customer journey mapping is significantly contributing to market growth. Furthermore, advancements in artificial intelligence (AI) and machine learning (ML) are enabling more sophisticated CX tools capable of analyzing large datasets and offering predictive analytics for proactive customer service. Finally, increasing competition and the need for businesses to differentiate themselves through exceptional customer experiences are driving the adoption of these tools. However, market growth faces some challenges. The high initial investment required for implementing comprehensive CX solutions can be a barrier, especially for smaller businesses. Data security and privacy concerns also remain a significant restraint, requiring robust security measures to maintain customer trust. The complexity of integrating different CX tools within existing IT infrastructures can also impede wider adoption. Despite these constraints, the long-term outlook for the CX Tool market remains positive, with continuous innovation in the space driving the development of more user-friendly, affordable, and effective solutions. The market segmentation, with both cloud-based and on-premises options catering to SMEs and large enterprises, further highlights the diverse application and adaptability of these technologies across various organizational scales and technological infrastructures. Key players like Salesforce, Zendesk, and Adobe are continually evolving their offerings, fostering competition and innovation within this dynamic market.

  5. C

    Customer Experience (CX) Software Report

    • datainsightsmarket.com
    doc, pdf, ppt
    Updated Apr 14, 2025
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    Data Insights Market (2025). Customer Experience (CX) Software Report [Dataset]. https://www.datainsightsmarket.com/reports/customer-experience-cx-software-1942797
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    ppt, pdf, docAvailable download formats
    Dataset updated
    Apr 14, 2025
    Dataset authored and provided by
    Data Insights Market
    License

    https://www.datainsightsmarket.com/privacy-policyhttps://www.datainsightsmarket.com/privacy-policy

    Time period covered
    2025 - 2033
    Area covered
    Global
    Variables measured
    Market Size
    Description

    The Customer Experience (CX) Software market is experiencing robust growth, driven by the increasing focus on customer satisfaction and loyalty across diverse industries. The market's value, estimated at $25 billion in 2025, is projected to expand significantly, fueled by a Compound Annual Growth Rate (CAGR) of 15% from 2025 to 2033. This expansion is largely attributed to the widespread adoption of cloud-based solutions offering scalability and cost-effectiveness. Key industry drivers include the rising demand for personalized customer experiences, the need for improved operational efficiency through automation, and the growing use of data analytics for actionable customer insights. Furthermore, the increasing complexity of customer interactions across multiple channels necessitates sophisticated CX software to manage and optimize these touchpoints effectively. The BFSI (Banking, Financial Services, and Insurance) sector, along with Retail and Healthcare, currently represent the largest market segments, yet substantial growth potential exists within IT & Telecom, Manufacturing, and Government sectors as these industries increasingly prioritize customer-centric strategies. The competitive landscape is characterized by a mix of established players like Adobe, SAP, Oracle, and IBM, alongside emerging innovative companies. Continuous innovation within the CX software space is evident in the development of AI-powered features, such as chatbots and sentiment analysis tools. However, challenges remain, including concerns around data privacy and security, the need for seamless integration with existing systems, and the potential for high implementation costs. Despite these restraints, the long-term growth trajectory of the CX software market remains positive, driven by a continuous evolution of customer expectations and a rising demand for data-driven, personalized experiences across all industries. Regional growth is expected to be particularly strong in Asia-Pacific and North America, reflecting these regions' rapid technological advancements and strong focus on digital transformation.

  6. Main challenges affecting data analytics for CX in the U.S. 2021

    • statista.com
    Updated Dec 10, 2024
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    Statista (2024). Main challenges affecting data analytics for CX in the U.S. 2021 [Dataset]. https://www.statista.com/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
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    Dataset updated
    Dec 10, 2024
    Dataset authored and provided by
    Statistahttp://statista.com/
    Time period covered
    May 2021 - Jun 2021
    Area covered
    United States
    Description

    According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, the main challenge affecting data analysis capability for CX is the lack of reliability and integrity of available data. Data security followed, being chosen by almost 46 percent of the respondents.

  7. D

    Customer Experience Analytics Market Report | Global Forecast From 2025 To...

    • dataintelo.com
    csv, pdf, pptx
    Updated Jan 7, 2025
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    Dataintelo (2025). Customer Experience Analytics Market Report | Global Forecast From 2025 To 2033 [Dataset]. https://dataintelo.com/report/customer-experience-analytics-market
    Explore at:
    csv, pptx, pdfAvailable download formats
    Dataset updated
    Jan 7, 2025
    Dataset authored and provided by
    Dataintelo
    License

    https://dataintelo.com/privacy-and-policyhttps://dataintelo.com/privacy-and-policy

    Time period covered
    2024 - 2032
    Area covered
    Global
    Description

    Customer Experience Analytics Market Outlook 2032



    The global customer experience analytics market size was USD 11.03 Billion in 2023 and is likely to reach USD 42.18 Billion by 2032, expanding at a CAGR of 16.07 % during 2024–2032. The market growth is attributed to the rising need for data-driven decision-making and increasing demand for advanced analytical solutions to understand customer behavior.



    Increasing demand for advanced analytical solutions to understand customer behavior is expected to boost the global customer experience analytics market. Businesses across various sectors are leveraging these solutions to gain insights into customer preferences, behaviors, and patterns. This data-driven approach enables organizations to deliver personalized experiences, thereby enhancing customer satisfaction and loyalty.





    Customer experience analytics solutions are increasingly being used in several industries, including IT & telecom BFSI, service business, healthcare, retail, and others as these solutions improve customer retention by identifying factors causing customer dissatisfaction or churn. Moreover, customer experience analytics identify opportunities for upselling, and cross-selling, as well as target high-value customers, leading to increased revenue. This increases the adoption of customer experience analytics in several industries, especially retail.



    Impact of Artificial Intelligence in Customer Experience Analytics Market



    Artificial Intelligence (AI) is revolutionizing the customer experience analytics market by offering advanced capabilities for data analysis and interpretation. AI-powered analytics tools process vast amounts of data at high speeds, uncovering patterns and insights that were previously inaccessible. These tools predict customer behavior, enabling businesses to anticipate needs and deliver personalized experiences. AI further enhances the accuracy of analytics, reducing the risk of errors and improving decision-making. Additionally, AI's ability to automate routine tasks allows businesses to focus on strategic activities, thereby increasing efficiency and productivity. Therefore, the integration of AI into analytics solutions is enhancing customer experiences as well as providing businesses with a competitive edge in the market.



    Customer Journey Analytics is becoming an essential tool for businesses aiming to enhance their customer experience strategies. By mapping the entire customer journey, organizations c

  8. Customer Experience in Banking - Thematic Research

    • store.globaldata.com
    Updated Apr 30, 2021
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    GlobalData UK Ltd. (2021). Customer Experience in Banking - Thematic Research [Dataset]. https://store.globaldata.com/report/gdrb-tr-s031--customer-experience-in-banking-thematic-research/
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    Dataset updated
    Apr 30, 2021
    Dataset provided by
    GlobalDatahttps://www.globaldata.com/
    Authors
    GlobalData UK Ltd.
    License

    https://www.globaldata.com/privacy-policy/https://www.globaldata.com/privacy-policy/

    Time period covered
    2021 - 2025
    Area covered
    Global
    Description

    Customer experience – the customer’s perception of their provider through the sum of all interactions – has come into sharp focus these last 12 months. As firms like Apple and Amazon have demonstrated, real value resides not just in the products and services a company provides but in how it provides them, especially when the economics of that product decline – as in a low interest rate environment – and when the costs of “bad” experiences increase, with customers operating under conditions of acute life stress. Read More

  9. Global Customer Experience Cx Journey Mapping Tools Market Size By Tool, By...

    • verifiedmarketresearch.com
    pdf,excel,csv,ppt
    Updated May 15, 2025
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    Verified Market Research (2025). Global Customer Experience Cx Journey Mapping Tools Market Size By Tool, By Deployment Mode, By Organization Size, By Geographic Scope And Forecast [Dataset]. https://www.verifiedmarketresearch.com/product/customer-experience-cx-journey-mapping-tools-market/
    Explore at:
    pdf,excel,csv,pptAvailable download formats
    Dataset updated
    May 15, 2025
    Dataset authored and provided by
    Verified Market Researchhttps://www.verifiedmarketresearch.com/
    License

    https://www.verifiedmarketresearch.com/privacy-policy/https://www.verifiedmarketresearch.com/privacy-policy/

    Time period covered
    2026 - 2032
    Area covered
    Global
    Description

    Customer Experience Cx Journey Mapping Tools Market size was valued at USD 10.8 Billion in 2024 and is projected to reach USD 22.08 Billion by 2032, growing at a CAGR of 15.8% during the forecast period 2026-2032.

    Global Customer Experience Cx Journey Mapping Tools Market Drivers

    The market drivers for the Customer Experience Cx Journey Mapping Tools Market can be influenced by various factors. These may include:

    Increasing Attention on Customer-Centric Approaches: The need for tools that can help comprehend, visualise, and enhance customer experiences is growing as more and more businesses realise how important it is to provide great customer experiences. Tools for CX journey mapping make this process easier by revealing information about the preferences, pain areas, and behaviour of customers. Increasing Competition: Businesses are always looking for methods to set themselves apart in a competitive market. By helping businesses to pinpoint areas where their customer journeys need to be improved and provide more individualised experiences, CX journey mapping tools give them a competitive edge and eventually increase customer loyalty and retention. Initiatives for Digital Transformation: There is an increasing demand for digital solutions that can assist customer experience management due to the quick digitalization of company processes in a variety of industries. To give a comprehensive picture of the customer journey, CX journey mapping solutions frequently interface with other digital platforms and technologies, such as CRM systems and analytics tools. Growing Adoption of Data Analytics: Business strategies are increasingly relying on data-driven decision-making. With the use of data analytics, CX journey mapping solutions examine customer interactions across a variety of touchpoints and assist businesses in seeing patterns, trends, and optimisation opportunities. Delivering seamless: omnichannel experiences is becoming more and more important as consumers interact with brands through a variety of channels and devices. By providing consistency and coherence across channels, CX journey mapping solutions help organisations map out and optimise customer experiences across many touchpoints. The importance of employee: experience cannot be overstated in providing outstanding client experiences. In order to map out employee journeys and uncover pain points and inefficiencies in internal procedures that could affect the overall customer experience, CX journey mapping tools can also be utilised for this purpose. Regulatory Compliance and Risk Management: In response to the growing emphasis on data security and privacy laws, businesses are investing in CX journey mapping solutions to guarantee compliance and reduce the risks involved in managing customer data across the trip

  10. D

    CRM and Customer Experience Implementation Services Market Report | Global...

    • dataintelo.com
    csv, pdf, pptx
    Updated Sep 23, 2024
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    Dataintelo (2024). CRM and Customer Experience Implementation Services Market Report | Global Forecast From 2025 To 2033 [Dataset]. https://dataintelo.com/report/global-crm-and-customer-experience-implementation-services-market
    Explore at:
    csv, pdf, pptxAvailable download formats
    Dataset updated
    Sep 23, 2024
    Dataset authored and provided by
    Dataintelo
    License

    https://dataintelo.com/privacy-and-policyhttps://dataintelo.com/privacy-and-policy

    Time period covered
    2024 - 2032
    Area covered
    Global
    Description

    CRM and Customer Experience Implementation Services Market Outlook



    The global market size for CRM and Customer Experience Implementation Services was valued at $20.5 billion in 2023, and it is projected to reach $42.8 billion by 2032, growing at a CAGR of 8.7% during the forecast period. The primary growth factor driving this market is the increasing demand for personalized customer experiences and the growing adoption of digital transformation across various industries.



    One of the primary growth factors for the CRM and Customer Experience Implementation Services market is the increasing need for businesses to offer personalized and seamless customer experiences. With the advent of digital transformation, companies are increasingly focusing on understanding customer behavior and preferences to offer tailored services. CRM systems help in aggregating customer data from various touchpoints, thus enabling businesses to create a 360-degree customer view. This has become essential for improving customer satisfaction and loyalty, which in turn drives revenue growth. The integration of advanced technologies like AI and ML in CRM systems further enhances their capabilities, making them indispensable tools for modern businesses.



    Another significant growth factor is the rise in cloud-based CRM solutions. Cloud deployment offers various benefits such as scalability, cost-effectiveness, and ease of access. Small and medium enterprises (SMEs), which often have limited IT budgets, find cloud-based CRM solutions particularly attractive. These solutions eliminate the need for significant upfront investment in hardware and software, making them accessible to a broader range of businesses. Additionally, cloud-based CRM solutions offer enhanced security features and regular updates, ensuring that businesses can always leverage the latest functionalities without additional costs.



    The increasing role of data analytics in customer experience management is also propelling the growth of this market. Data analytics tools help businesses gain actionable insights from large volumes of customer data. By analyzing this data, companies can identify trends, predict customer behavior, and make informed decisions. This not only helps in enhancing customer satisfaction but also in optimizing marketing strategies and improving operational efficiency. The integration of CRM systems with data analytics platforms thus provides a significant competitive advantage to businesses, further driving market growth.



    From a regional perspective, North America holds the largest market share, driven by the high adoption of advanced technologies and the presence of major market players in the region. The Asia Pacific region is expected to witness the highest growth rate during the forecast period, owing to the rapid digital transformation in emerging economies and the increasing focus on customer-centric strategies. Europe and Latin America are also expected to show substantial growth, driven by the increasing awareness about the benefits of CRM systems and the growing adoption of cloud-based solutions.



    Service Type Analysis



    In the CRM and Customer Experience Implementation Services market, the service type segment is categorized into Consulting, Integration, and Support & Maintenance. Consulting services play a pivotal role in helping businesses identify the right CRM solutions that align with their unique needs. These services involve a thorough analysis of the existing business processes, identifying gaps, and recommending suitable CRM strategies. The growing complexity of customer interactions and the need for specialized knowledge are driving the demand for consulting services. Consultants often bring a wealth of experience and industry best practices, which can significantly enhance the effectiveness of CRM implementations.



    Integration services are equally crucial, as they ensure the seamless incorporation of CRM systems with existing business applications and processes. This involves data migration, system customization, and the integration of various modules to create a unified platform. The demand for integration services is fueled by the need for businesses to have a holistic view of customer interactions across multiple channels. Effective integration enables real-time data sharing, which is essential for providing timely and relevant customer experiences. As businesses continue to adopt various digital tools and platforms, the need for robust integration services is expected to grow.



    Support & Maintenance services are essential for ensuring the long-ter

  11. Global outsourced customer experience market: breakdown by region 2017

    • statista.com
    Updated Jul 9, 2025
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    Statista (2025). Global outsourced customer experience market: breakdown by region 2017 [Dataset]. https://www.statista.com/statistics/820940/customer-experience-global-outsourcing-market-size-region/
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    Dataset updated
    Jul 9, 2025
    Dataset authored and provided by
    Statistahttp://statista.com/
    Time period covered
    2017
    Area covered
    Worldwide
    Description

    This statistic shows the breakdown of the global outsourced customer experience market in 2017, by region. In that year, the Asia Pacific region accounted for ** percent of the outsourced customer experience market.

  12. C

    Customer Experience Management Market Report

    • archivemarketresearch.com
    doc, pdf, ppt
    Updated Dec 9, 2024
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    Archive Market Research (2024). Customer Experience Management Market Report [Dataset]. https://www.archivemarketresearch.com/reports/customer-experience-management-market-5040
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    doc, ppt, pdfAvailable download formats
    Dataset updated
    Dec 9, 2024
    Dataset authored and provided by
    Archive Market Research
    License

    https://www.archivemarketresearch.com/privacy-policyhttps://www.archivemarketresearch.com/privacy-policy

    Time period covered
    2025 - 2033
    Area covered
    global
    Variables measured
    Market Size
    Description

    The size of the Customer Experience Management Market market was valued at USD 12.04 billion in 2023 and is projected to reach USD 38.58 billion by 2032, with an expected CAGR of 18.1 % during the forecast period. Customer experience management (CEM) market deals with the approaches and tools aimed at addressing the effective and efficient customer’s interaction and their relationship with a brand during his/her customer cycle. CEM refers to the process of gathering and analyzing customer data about how to deliver better services, understand their needs and wants better and effectively make them happier. Uses include customer feedback handling, mapping the customer journey and real-time analysis. Some modern tendencies that can be distinguished are the utilization of artificial intelligence and machine learning to anticipate the needs of customers, the focus on the omnichannel approach to make customers’ experience more consistent, and the further development of customer data platforms to provide more pleasant and personalized communication. The market is stimulated by the need to experience the value of the business, as well as create a sustainable customer base. Recent developments include: In November 2023, WPP plc, a company specializes in advertising, and public relations, and technology, collaborated with Sprinklr, enterprise software provider,to develop an integrated artificial intelligence (AI) solution to support end use companies in providing customers with more individualized and consistent experiences via Sprinklr's customer experience management platform (Unified-CXM). , In September 2023, Oracle Corporation, customer experience management provider, announced new capabilities powered by generative AI that would enhance development of connected customer information between its enterprise resource planning (ERP) and customer relationship management (CRM) systems for improved CX customization. , In March 2023, Adobe Inc. announced new AI capabilities to personalize digital experiences in Adobe Experience Cloud. Adobe Sensei GenAI, a copilot for customer experience teams and marketers, is available in the Adobe Experience Cloud for various use cases, such as personalization and asset creation across the customer journey. , In March 2023, SAP SE announced integration of SAP Customer Experience (CX) portfolio to end use customers in various industries such as, automotive, retail. The company would provide CX end-to-end solutions integrating business processes. , In June 2023, Adobe unveiled new advancements around the Adobe Experience Cloud. The company announced the accessibility of Adobe Product Analytics for enterprise customers. It also announced significant enhancements to Adobe Experience Manager, Adobe Mix Modeler, Adobe Journey Optimizer, and Adobe Real-Time Customer Data Platform. , In June 2023, Avaya, a world-leading company in customer experience solutions announced its reworked professional services with the name Avaya Customer Experience Services (ACES), formerly known as Avaya Professional Services. The upgraded approach enables the smooth integration of AI, digital, and cloud technologies to deliver enhanced business outcomes to consumers. , In May 2023, Genesys, a world leader in experience orchestration cloud, announced Genesys Cloud EX solution aimed at engaging, motivating, and empowering the employees. , In May 2023, Medallia, Inc., a world leader in customer & employee experience, announced a strategic partnership with Cresta and expanded its integrations with Five9 and LivePerson. These partnerships are aimed at further strengthening the conversational AI technologies of the company that are used for agent assistance in real-time with customer service teams. , In May 2023, Oracle announced the deployment of its retail solutions on the cloud at Prada Group by combining its digital and physical offerings to get in touch with its customers better and utilize data for delivering an increasingly custom experience. , In May 2023, SAS announced its collaboration with ECXO, a European Customer Experience Organization that is specialized in Customer Experience and focused on the EMEA region. , In April 2023, OpenText announced OpenText Cloud Editions (CE) 23.2, with approximately 75,000 innovations that were introduced in the last year to assist customers in accelerating their cloud-centric digital transformation. .

  13. Z

    Customer Experience Platforms Market By deployment (cloud and on-premise),...

    • zionmarketresearch.com
    pdf
    Updated Jul 22, 2025
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    Zion Market Research (2025). Customer Experience Platforms Market By deployment (cloud and on-premise), By vertical (BFSI, hospitality, government, media & entertainment, consumer goods & retail, IT & telecommunication, healthcare, and transportation & logistics), By interaction point (social media, mobile apps, email, websites, call center, and stores), By enterprise size (small-sized enterprises, medium-sized enterprises, and large-sized enterprises), By platform (Windows, iOS, and Android) And By Region: - Global And Regional Industry Overview, Market Intelligence, Comprehensive Analysis, Historical Data, And Forecasts, 2024-2032 [Dataset]. https://www.zionmarketresearch.com/report/customer-experience-platforms-market
    Explore at:
    pdfAvailable download formats
    Dataset updated
    Jul 22, 2025
    Dataset authored and provided by
    Zion Market Research
    License

    https://www.zionmarketresearch.com/privacy-policyhttps://www.zionmarketresearch.com/privacy-policy

    Time period covered
    2022 - 2030
    Area covered
    Global
    Description

    Customer Experience Platforms Market was valued at $9.02 Billion in 2023, and is projected to reach $USD v by 2032, at a CAGR of 3.62% from 2023 to 2032.

  14. d

    Improving the Customer Experience from Multiple Perspectives

    • catalog.data.gov
    Updated Apr 5, 2025
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    opendata.maryland.gov (2025). Improving the Customer Experience from Multiple Perspectives [Dataset]. https://catalog.data.gov/dataset/improving-the-customer-experience-from-multiple-perspectives-7556d
    Explore at:
    Dataset updated
    Apr 5, 2025
    Dataset provided by
    opendata.maryland.gov
    Description

    MIEMMS - Improving the Customer Experience from Multiple Perspectives

  15. f

    Consumer Data | United States | Reach - Comprehensive Insights for Enhanced...

    • factori.ai
    Updated Jul 15, 2025
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    (2025). Consumer Data | United States | Reach - Comprehensive Insights for Enhanced Customer Experience & Marketing Strategies [Dataset]. https://www.factori.ai/datasets/consumer-data/
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    Dataset updated
    Jul 15, 2025
    License

    https://www.factori.ai/privacy-policyhttps://www.factori.ai/privacy-policy

    Area covered
    United States
    Description

    Our consumer data is meticulously gathered and aggregated from surveys, digital services, and public sources, ensuring the collection of fresh and reliable data points through powerful profiling algorithms. Our comprehensive data enrichment solution spans a variety of datasets, enabling you to address gaps in customer data, gain deeper insights into your customers, and enhance client experiences.

    Data Categories and Attributes:

    • Geography: City, State, ZIP, County, CBSA, Census Tract, etc.
    • Demographics: Gender, Age Group, Marital Status, Language, etc.
    • Financial: Income Range, Credit Rating Range, Credit Type, Net Worth Range, etc.
    • Persona: Consumer Type, Communication Preferences, Family Type, etc.
    • Interests: Content, Brands, Shopping, Hobbies, Lifestyle, etc.
    • Household: Number of Children, Number of Adults, IP Address, etc.
    • Behaviors: Brand Affinity, App Usage, Web Browsing, etc.
    • Firmographics: Industry, Company, Occupation, Revenue, etc.
    • Retail Purchase: Store, Category, Brand, SKU, Quantity, Price, etc.
    • Auto: Car Make, Model, Type, Year, etc.
    • Housing: Home Type, Home Value, Renter/Owner, Year Built, etc

    Data Export Methodology

    Our dynamic data collection ensures the most updated insights, delivered at intervals best suited to your needs (daily, weekly, or monthly).

    Use Cases

    Our enriched consumer data supports a 360-degree customer view, data enrichment, fraud detection, and advertising & marketing, providing valuable insights to enhance your business strategies and client interactions.

  16. C

    Customer Experience (CX) Administration Software Report

    • archivemarketresearch.com
    doc, pdf, ppt
    Updated Feb 22, 2025
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    Archive Market Research (2025). Customer Experience (CX) Administration Software Report [Dataset]. https://www.archivemarketresearch.com/reports/customer-experience-cx-administration-software-44033
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    ppt, doc, pdfAvailable download formats
    Dataset updated
    Feb 22, 2025
    Dataset authored and provided by
    Archive Market Research
    License

    https://www.archivemarketresearch.com/privacy-policyhttps://www.archivemarketresearch.com/privacy-policy

    Time period covered
    2025 - 2033
    Area covered
    Global
    Variables measured
    Market Size
    Description

    Market Analysis: Customer Experience (CX) Administration Software The global CX administration software market is projected to reach a value of XXX million by 2033, exhibiting a CAGR of XX% from 2025 to 2033. Key drivers include the increasing adoption of omnichannel customer engagement, the need for centralized customer data management, and the growing emphasis on customer satisfaction and loyalty. The market is segmented by deployment (cloud-based and on-premise) and application (large enterprises and SMBs). Major players include Zendesk, IBM, Satmetrix, and ResponseTek. Regional trends indicate that North America and Europe dominate the market due to the high adoption of advanced CX technologies. Emerging markets in Asia Pacific and the Middle East & Africa are expected to experience significant growth as businesses in these regions recognize the importance of customer-centric approaches. Restraints such as implementation costs and data privacy concerns may limit market expansion, but continuous technological advancements and the ongoing digital transformation of customer interactions are driving ongoing growth.

  17. D

    Customer Experience Software Market Report | Global Forecast From 2025 To...

    • dataintelo.com
    csv, pdf, pptx
    Updated Sep 22, 2024
    + more versions
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    Dataintelo (2024). Customer Experience Software Market Report | Global Forecast From 2025 To 2033 [Dataset]. https://dataintelo.com/report/customer-experience-software-market
    Explore at:
    pptx, pdf, csvAvailable download formats
    Dataset updated
    Sep 22, 2024
    Dataset authored and provided by
    Dataintelo
    License

    https://dataintelo.com/privacy-and-policyhttps://dataintelo.com/privacy-and-policy

    Time period covered
    2024 - 2032
    Area covered
    Global
    Description

    Customer Experience Software Market Outlook



    The global Customer Experience Software market size was valued at approximately USD 8.5 billion in 2023 and is projected to reach around USD 22.1 billion by 2032, growing at a compound annual growth rate (CAGR) of 11.2% from 2024 to 2032. The rapid growth of this market is primarily driven by the increasing emphasis on improving customer satisfaction and loyalty across various industries. As businesses strive to differentiate themselves in a highly competitive landscape, the demand for advanced tools that can enhance customer interaction and streamline service delivery continues to surge.



    One of the major growth factors for the Customer Experience Software market is the rising adoption of digital transformation initiatives by organizations. As companies across the globe transition to digital platforms, there is a growing need for sophisticated software solutions that can manage customer data, analyze customer behavior, and provide personalized experiences. Additionally, the integration of artificial intelligence (AI) and machine learning (ML) technologies in customer experience software is enabling businesses to gain deeper insights into customer preferences and predict future trends, further driving market growth.



    Another significant factor contributing to market expansion is the increasing importance of customer feedback in shaping business strategies. Today's consumers are more vocal about their experiences, and businesses are increasingly leveraging customer feedback to improve their products and services. Customer experience software provides tools for collecting, analyzing, and acting on customer feedback, thereby helping organizations to enhance customer satisfaction and build stronger relationships. The growing realization of the value of customer-centric strategies is thus propelling the adoption of these solutions.



    Moreover, the proliferation of omnichannel customer engagement is also playing a crucial role in the growth of the Customer Experience Software market. With the rise of multiple communication channels such as social media, mobile apps, and e-commerce platforms, businesses are seeking integrated solutions that can provide a seamless customer experience across all touchpoints. Customer experience software helps in unifying customer interactions from various channels, ensuring consistent and efficient communication, which is essential for maintaining customer loyalty in today's digital age.



    Regionally, North America holds a significant share in the Customer Experience Software market, largely due to the presence of major technology companies and early adoption of digital solutions. However, Asia Pacific is expected to witness the highest growth rate during the forecast period, driven by rapid economic development, increased internet penetration, and a growing focus on customer satisfaction among businesses in the region. Europe and Latin America are also anticipated to experience substantial growth as organizations in these regions increasingly invest in customer experience management solutions to stay competitive.



    Component Analysis



    The Customer Experience Software market can be segmented by component into software and services. The software segment includes various applications such as customer relationship management (CRM), customer engagement, and analytics software, which are designed to enhance customer interactions and provide valuable insights. These software solutions are crucial for managing customer data, tracking customer journeys, and delivering personalized experiences. As businesses continue to prioritize customer satisfaction, the demand for comprehensive software solutions is expected to grow significantly.



    Within the software segment, customer relationship management (CRM) applications hold a substantial share, owing to their widespread adoption across industries. CRM software helps organizations manage customer interactions, streamline sales processes, and improve customer retention. Additionally, the integration of advanced features such as AI-powered chatbots, predictive analytics, and automated workflows in CRM systems is further enhancing their capabilities and driving market growth. The increasing need for efficient customer service and engagement is likely to sustain the demand for CRM software in the coming years.



    The services segment encompasses various professional services such as consulting, implementation, training, and support, which are essential for the successful deployment and utilization of customer experience softw

  18. d

    2.02 Customer Service (detail)

    • catalog.data.gov
    • open.tempe.gov
    • +10more
    Updated Jan 17, 2025
    + more versions
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    City of Tempe (2025). 2.02 Customer Service (detail) [Dataset]. https://catalog.data.gov/dataset/2-02-customer-service-detail-be51b
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    Dataset updated
    Jan 17, 2025
    Dataset provided by
    City of Tempe
    Description

    This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for inpiduals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses are providing in the summary dataset and the values for each question are provided in the detailed dataset.For years 2010-2014, respondents were first asked "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015 (99999 indicates no recorded data).Due to changes in the survey questions, this dataset was last updated in 2017 and may not be updated again. The performance measure dashboard is available at 2.02 Customer Service Satisfaction.Additional InformationSource: Community Attitude SurveyContact: Wydale HolmesContact E-Mail: Wydale_Holmes@tempe.govData Source Type: Excel and PDFPreparation Method: Extracted from Annual Community Survey resultsPublish Frequency: AnnualPublish Method: ManualData Dictionary

  19. d

    AI Training Data | US Transcription Data| Unique Consumer Sentiment Data:...

    • datarade.ai
    Updated Jan 13, 2025
    + more versions
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    WiserBrand.com (2025). AI Training Data | US Transcription Data| Unique Consumer Sentiment Data: Transcription of the calls to the companies [Dataset]. https://datarade.ai/data-products/wiserbrand-ai-training-data-us-transcription-data-unique-wiserbrand-com
    Explore at:
    .csv, .xls, .txt, .jsonAvailable download formats
    Dataset updated
    Jan 13, 2025
    Dataset provided by
    WiserBrand.com
    Area covered
    United States
    Description

    WiserBrand's Comprehensive Customer Call Transcription Dataset: Tailored Insights

    WiserBrand offers a customizable dataset comprising transcribed customer call records, meticulously tailored to your specific requirements. This extensive dataset includes:

    User ID and Firm Name: Identify and categorize calls by unique user IDs and company names. Call Duration: Analyze engagement levels through call lengths. Geographical Information: Detailed data on city, state, and country for regional analysis. Call Timing: Track peak interaction times with precise timestamps. Call Reason and Group: Categorised reasons for calls, helping to identify common customer issues. Device and OS Types: Information on the devices and operating systems used for technical support analysis. Transcriptions: Full-text transcriptions of each call, enabling sentiment analysis, keyword extraction, and detailed interaction reviews.

    Our dataset is designed for businesses aiming to enhance customer service strategies, develop targeted marketing campaigns, and improve product support systems. Gain actionable insights into customer needs and behavior patterns with this comprehensive collection, particularly useful for Consumer Data, Consumer Behavior Data, Consumer Sentiment Data, Consumer Review Data, AI Training Data, Textual Data, and Transcription Data applications.

    WiserBrand's dataset is essential for companies looking to leverage Consumer Data and B2B Marketing Data to drive their strategic initiatives in the English-speaking markets of the USA, UK, and Australia. By accessing this rich dataset, businesses can uncover trends and insights critical for improving customer engagement and satisfaction.

    Cases:

    1. Training Speech Recognition (Speech-to-Text) and Speech Synthesis (Text-to-Speech) Models WiserBrand's Comprehensive Customer Call Transcription Dataset is an excellent resource for training and improving speech recognition models (Speech-to-Text, STT) and speech synthesis systems (Text-to-Speech, TTS). Here’s how this dataset can contribute to these tasks:

    Enriching STT Models: The dataset includes a wide variety of real-world customer service calls with diverse accents, tones, and terminologies. This makes it highly valuable for training speech-to-text models to better recognize different dialects, regional speech patterns, and industry-specific jargon. It could help improve accuracy in transcribing conversations in customer service, sales, or technical support.

    Contextualized Speech Recognition: Given the contextual information (e.g., reasons for calls, call categories, etc.), it can help models differentiate between various types of conversations (technical support vs. sales queries), which would improve the model’s ability to transcribe in a more contextually relevant manner.

    Improving TTS Systems: The transcriptions, along with their associated metadata (such as call duration, timing, and call reason), can aid in training Text-to-Speech models that mimic natural conversation patterns, including pauses, tone variation, and proper intonation. This is especially beneficial for developing conversational agents that sound more natural and human-like in their responses.

    Noise and Speech Quality Handling: Real-world customer service calls often contain background noise, overlapping speech, and interruptions, which are crucial elements for training speech models to handle real-life scenarios more effectively.

    1. Training AI Agents for Replacing Customer Service Representatives WiserBrand’s dataset can be incredibly valuable for businesses looking to develop AI-powered customer support agents that can replace or augment human customer service representatives. Here’s how this dataset supports AI agent training:

    Customer Interaction Simulation: The transcriptions provide a comprehensive view of real customer interactions, including common queries, complaints, and support requests. By training AI models on this data, businesses can equip their virtual agents with the ability to understand customer concerns, follow up on issues, and provide meaningful solutions, all while mimicking human-like conversational flow.

    Sentiment Analysis and Emotional Intelligence: The full-text transcriptions, along with associated call metadata (e.g., reason for the call, call duration, and geographical data), allow for sentiment analysis, enabling AI agents to gauge the emotional tone of customers. This helps the agents respond appropriately, whether it’s providing reassurance during frustrating technical issues or offering solutions in a polite, empathetic manner. Such capabilities are essential for improving customer satisfaction in automated systems.

    Customizable Dialogue Systems: The dataset allows for categorizing and identifying recurring call patterns and issues. This means AI agents can be trained to recognize the types of queries that come up frequently, allowing them to automate routine tasks such as ...

  20. Z

    Healthcare Customer Experience Management (CXM) Services Market By Offering...

    • zionmarketresearch.com
    pdf
    Updated Jul 22, 2025
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    Healthcare Customer Experience Management (CXM) Services Market By Offering (Solutions and Services), By Analytical Tools (Speech Analytics, EFM Software, Text Analytics, Web Analytics & Content Management and Others), By Touch Point Type (Call Centers, Stores/Branches, Social Media Platform, Email, Mobile, Web Services and Others), By Deployment (On-premise and Cloud), By Organization Size (Small and Medium Enterprises and Large Enterprises) and By Region - Global and Regional Industry Overview, Market Intelligence, Comprehensive Analysis, Historical Data, and Forecasts 2024 - 2032 [Dataset]. https://www.zionmarketresearch.com/report/healthcare-customer-experience-management-cxm-services-market
    Explore at:
    pdfAvailable download formats
    Dataset updated
    Jul 22, 2025
    Dataset authored and provided by
    Zion Market Research
    License

    https://www.zionmarketresearch.com/privacy-policyhttps://www.zionmarketresearch.com/privacy-policy

    Time period covered
    2022 - 2030
    Area covered
    Global
    Description

    Global Healthcare Customer Experience Management (CXM) Services Market size was USD 13.99 billion in 2023 and is grow to USD 49.48 billion by 2032, with a CAGR of 15.07%.

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Pro Market Reports (2025). Customer Experience Analytics Market Report [Dataset]. https://www.promarketreports.com/reports/customer-experience-analytics-market-9048

Customer Experience Analytics Market Report

Explore at:
ppt, pdf, docAvailable download formats
Dataset updated
Feb 8, 2025
Dataset authored and provided by
Pro Market Reports
License

https://www.promarketreports.com/privacy-policyhttps://www.promarketreports.com/privacy-policy

Time period covered
2025 - 2033
Area covered
Global
Variables measured
Market Size
Description

Customer experience analytics platforms typically offer a range of features, including data collection, analysis, reporting, and visualization. Key features include:Data Collection: Collects data from various touchpoints, including websites, mobile apps, social media, and call centers.Data Analysis: Analyzes data using statistical techniques, AI, and ML algorithms to identify patterns and trends.Reporting and Visualization: Presents analyzed data in interactive reports and dashboards, providing insights and recommendations.Customer Segmentation: Segments customers based on demographics, behavior, and preferences.Real-Time Monitoring: Monitors customer interactions in real-time, enabling businesses to identify and resolve issues proactively. Recent developments include: March 2022: Adobe announced a new Customer Journey Analytics feature under Adobe's Experience Cloud. Adobe introduced a new experimentation feature in Journey Analytics that allows businesses to test real-world scenarios and analyze their results to better understand how even minor changes can affect the overall customer journey across their various products. For Adobe's ability to discover customer segments, the Adobe Customer Data Platform [CDP] and Customer Journey Analytics have also been integrated..

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