A survey of HMRC's customers experience. Updated: quarterly.

This report is part of the GlobalData COVID-19 Consumer Insight series, which tracks changes in consumer sentiment, lifestyles, attitudes, and behaviors stemming from the global coronavirus outbreak. The consumer insight offered throughout the report is drawn from GlobalData's Coronavirus (COVID-19) Tracker Consumer Survey, a weekly survey that was carried out in 11 countries starting from March 25 2020. Read More

In 2023, the majority of contact center workers in the United States stated they agreed artficial intelligence (AI) had improved customer service when it came to customer information tasks during their workday. 40 percent agreed that AI had made their work easier.

During an April 2024 survey in the United States, approximately 48 percent of responding customer experience (CX) professionals said individualized customer support made a personalized customer experience; 43 percent of responding adult consumers agreed. However, customized products and services ranked second among CX experts, chosen by 39 percent of them, while 34 percent of participating consumers selected special offers and deals.

This statistic shows the importance of the use of real time customer analytics for customer experience in the United States as of March 2018. According to the source, 60 percent of respondents stated that they thought the use of real time customer analytics was very important for improving customer experience at the time of the survey.

This report is part of the GlobalData Case Study report series, which analyzes trends explored on GlobalData's TrendSights map. The consumer insight offered throughout the report is drawn from GlobalData's global consumer survey, a quarterly survey designed to capture consumer sentiment as it evolves throughout the year. Read More

Data consists of 1) EPA measured fuel economy, in terms of miles per gallon (MPG) or miles per gallon equivalent (MPGe), were obtained from fueleconomy.gov for vehicle model years 2013, 2014, 2016, and 2017, and 2) New Vehicle Experience Survey (NVES) data for calendar years 2014, 2015, and 2016. The survey data is confidential business information (CBI). These data were matched at the make-model level of specificity. The data includes over 800,000 survey responses regarding consumer characteristics, vehicle attributes, consumer satisfaction, and the consumer purchase process plus fuel economy information for purchased and considered vehicles. This dataset is not publicly accessible because: EPA cannot release CBI, or data protected by copyright, patent, or otherwise subject to trade secret restrictions. Request for access to CBI data may be directed to the dataset owner by an authorized person by contacting the party listed. It can be accessed through the following means: Request for access to the Strategic Vision New Vehicle Experience Survey data for calendar years 2014, 2015, and 2016 may be directed to the following: Edwards Associates Inc., The Attention: DBA Strategic Vision 10725 Tierrasanta Blvd. San Diego, CA 92124. Format: EPA measured fuel economy, in terms of miles per gallon (MPG) or miles per gallon equivalent (MPGe), were obtained from fueleconomy.gov for vehicle model years 2013, 2014, 2016, and 2017. These data were matched at the make-model level of specificity to New Vehicle Experience Survey data for calendar years 2014, 2015, and 2016. The survey data is confidential business information (CBI). The fuel economy data and survey data were initially downloaded and received as comma delimited files and later processed using statistical software (i.e., SAS, R, Python). Citation information for this dataset can be found in the EDG's Metadata Reference Information section and Data.gov's References section.

This is an annual customer survey sent out to City of Mesa employees. The survey asks employees to rate their overall satisfaction with Information Technology Services. This metric reports the score of those who report satisfied or very satisfied with overall performance of IT services

According to a March 2023 survey, 90 percent of the respondents in Hong Kong stated that they would quit purchasing a brand due to a lack of personalized customer experience (CX). Across the Asia-Pacific region, CX was least important for Australian respondents, with just over half of them viewing it as crucial for their continued engagement with a brand.

When high uncertainty becomes the norm in entrepreneurship, entrepreneurial failure often becomes the first natural barrier that new ventures face. In dynamic environment, there is still a lack of clear answers on what strategic orientation new ventures need to adopt to improve organizational learning efficiency and achieve sustainable development. Lean startup theory believes that the entrepreneurial process is also a process where organizational cognition is constantly iterated and updated, which drives entrepreneurs to explore business opportunities through iteration learning and early customer insight. The paper aims to describe and examine the relationship between lean startup strategy, organizational iterative learning, and sustainable development of new ventures. This model is tested on the survey data of R&D departments of 325 technology new ventures in China. The research results show that: lean startup strategy can positively affect sustainable performance of new ventures; organizational iterative learning plays a mediating role in the relationship between lean startup strategy and sustainable development; market dynamics positively moderate the relationship between organizational iterative learning and sustainable development, while technology dynamics negatively moderate this relationship; furthermore, the two also moderate the process of lean startup strategy influencing sustainable development through organizational iterative learning, and that moderated mediating effect is significant. The research results reveal that entrepreneurs should deepen lean startup practices in new business layout, advocate the iteration and output of advanced knowledge, help enterprises establish proprietary knowledge barriers, and achieve sustainable development.

Data included in QFD Community Insights Survey. (QFES was renamed QFD 01/07/2024)

Chinese traditional cultural symbols possess great aesthetic and cultural value, and are widely utilized in product design. In this study, we explore the relationship between metaphor design based on traditional cultural symbols, customer experience and cultural identity, and further estimate how these three variables stimulate consumers’ perceived value to generate consumers’ purchase intention. Based on existing traditional cultural literature and Stimulus-organism-response theory (SOR), we proposed a theoretical research model to characterize the relationship among metaphor design based on traditional cultural symbols, customer experience, cultural identity, perceived value and consumers’ purchase intention. A research survey was conducted and 262 questionnaires were collected in total with 241 valid. We used Smart PLS graph version 3.0 for data analysis. Results indicate that the cognition of metaphor design based on traditional cultural symbols and customer experience has a direct and significant impact on the emotional value thereby, eliciting consumers’ purchase intention, metaphor design based on traditional cultural symbols is directly and indirectly (i.e., through customer experience or perceived value) positively associated with consumers’ purchase intention, also customer experience is directly and indirectly (i.e., through perceived value) associated with consumer purchase intention, cultural identity mediates the indirect effect of customer experience and perceived value on purchase intention, the moderating role of cultural identity between customer experience and perceived value is not significant. Our findings help to expand the existing literature on consumer purchase intentions by rationally using traditional cultural symbols in the product metaphor design.

The NordicsB2B e-commerce companies tailored the digital experience of their customers, according to a survey from 2024. Half of the companies understand their customers journey through interviews, followed by 46 percent who stated they use internal knwoledge.

The 2024 Socio-Economic Insights Survey (SEIS) in Romania is a comprehensive regional assessment conducted from May to July 2024, focusing on the needs of refugees in Romania, particularly those from Ukraine. This multi-sectoral survey aims to capture key data on refugees' socio-economic integration, access to national systems, and their priorities for the coming year, providing valuable insights to inform the 2025 Refugee Response Plan (RRP). The survey employs a stratified random sampling method and involves face-to-face and online interviews with refugees, covering topics such as health, education, protection, food security, and livelihoods. The collected data is anonymized and cleaned for use in policy planning and intervention development. The findings highlight gaps in services and provide crucial information on the changing trends in refugees’ needs, contributing to a more targeted and effective response to refugee challenges in Romania.

Abstract copyright UK Data Service and data collection copyright owner.

The Employer Perspectives Survey (EPS) is a large scale survey of UK employers across all sectors of the economy and is part of a series of studies historically commissioned by the UK Commission for Employment and Skills (UKCES) to provide robust and reliable labour market information. Following the closure of the UKCES ownership of the survey transferred to the Department for Education (DfE) in late 2016.

The survey provides a UK-wide picture of how employers are meeting their skills needs, looking both at their engagement with skills and employment services and broader approaches to people development. The Employer Perspectives Survey is a key customer insight tool for colleges, universities, schools and other providers looking to understand how employers view and engage with the skills system.

The Employer Perspectives Survey is intended to complement the Employer Skills Survey series, which focuses on employer skills demand, skills shortages and training within organisations; the two surveys run in alternate years.


The Employer Perspectives Survey, 2016: Special Licence Access was conducted between May and August 2016, and captured the views of over 18,000 employers across the United Kingdom. Interviews were conducted at an establishment level with the most senior person at the site with responsibility for human resources.

Prior to the 2016 EPS, a statistical review of the sampling strategy was conducted to weigh up the relative merits of different approaches to the sampling; this was independent of both UKCES and IFF Research. While this review confirmed the previous approach to sampling had been sufficiently robust, it led to a series of recommendations that would enhance the statistical rigour of the 2016 sampling strategy. Moreover, the EPS questionnaire underwent a comprehensive review for 2016 to ensure its relevance for key stakeholders and to reflect changing policy needs. A set of overarching policy questions were developed to guide decisions on what to keep, amend / improve, remove or add / develop. More details about the sampling and questionnaire reviews can be found in the Technical Report.

The Special Licence Access version of the data contains the Local Authority and Local Enterprise Partnership variables. Users who do not require these variables are advised to use the End User Licence version held under SN 8338.


Main Topics:

The 2016 questionnaire included the following sections: