A survey of HMRC's customers experience. Updated: quarterly.

This report is part of the GlobalData COVID-19 Consumer Insight series, which tracks changes in consumer sentiment, lifestyles, attitudes, and behaviors stemming from the global coronavirus outbreak. The consumer insight offered throughout the report is drawn from GlobalData's Coronavirus (COVID-19) Tracker Consumer Survey, a weekly survey that was carried out in 11 countries starting from March 25 2020. Read More

This statistic shows the importance of the use of real time customer analytics for customer experience in the United States as of March 2018. According to the source, ** percent of respondents stated that they thought the use of real time customer analytics was very important for improving customer experience at the time of the survey.

This was one single topic among many from Part 1 of the April 2017 Mixed Topic survey. To view the survey questions, click on the following link:

https://www.edmontoninsightcommunity.ca/R.aspx?a=1648&as=xx7tL0Sp4l&t=1

Open from April 11 - 18, 2017.

At the time the survey was launched survey invitations were sent to 6762 Insight Community Members. 1564 members completed the survey which represents a completion rate of 23%. A total of 1573 respondents completed the survey: 1564 Insight Community Members and 9 using the anonymous link(s) which will have no demographic info.

Column definitions can be found as an attachment to this dataset (under the About option, in the Attachment section).

This report is part of the GlobalData Case Study report series, which analyzes trends explored on GlobalData's TrendSights map. The consumer insight offered throughout the report is drawn from GlobalData's global consumer survey, a quarterly survey designed to capture consumer sentiment as it evolves throughout the year. Read More

According to a 2023 survey among e-commerce leaders, more than half of the sector's businesses planned their future customer experience strategy with a year or less of anticipation. Less than ** percent of the executives surveyed said their company planned its customer experience strategy more than 18 months ahead.

The online survey software and tools market is experiencing robust growth, projected to reach a substantial market size. The market's Compound Annual Growth Rate (CAGR) of 9.2% from 2019-2033 indicates a consistent upward trajectory, driven by several key factors. The increasing need for businesses to gather customer feedback efficiently and cost-effectively is a major catalyst. Furthermore, the rising adoption of digital technologies across various industries, coupled with the growing sophistication of survey tools (including advanced analytics and integrations with other business software), fuels market expansion. The ability to automate data collection, analysis, and reporting significantly reduces operational overhead and improves decision-making speed for companies of all sizes. This demand is further amplified by the need for real-time insights into customer sentiment, brand perception, and market trends, all readily achievable through sophisticated online survey platforms. Several factors contribute to this growth, including the ease of use and accessibility of online survey platforms, the affordability of many solutions, and the wide range of features offered. The market comprises diverse players ranging from established giants like SurveyMonkey and Qualtrics to specialized niche providers. This competition fosters innovation and drives down prices, making these tools accessible to a broader range of users. While data security and privacy remain crucial concerns, robust solutions are being continuously developed to mitigate these risks. The market’s segmentation is likely to evolve with the emergence of new features and tools catering to specialized industries and customer needs, maintaining strong growth over the forecast period. The projected market value for 2025, considering the 9.2% CAGR and the 2019-2024 historical period, is estimated to be significantly larger than 1742.7 million, showcasing strong market potential.

CTM Customer Satisfaction Survey - Issue Resolved

Market Size and Growth: The global online survey tool market is projected to reach a value of $1608.6 million by 2033, expanding at a CAGR of 2.3% from 2025 to 2033. The growing demand for gathering customer feedback, improving employee engagement, and conducting market research is driving the market's growth. Key technological advancements such as mobile-friendly surveys and advanced data analytics capabilities are further fueling adoption. Key Trends and Competitive Landscape: The increasing popularity of online survey tools in industries such as healthcare, education, and retail is a major trend shaping the market. Moreover, the rise of artificial intelligence (AI) and machine learning (ML) is enabling survey tools to improve accuracy, reduce bias, and generate insights in real-time. The market is highly competitive, with established players such as SurveyMonkey, Google, and Typeform dominating the market. However, numerous emerging startups are entering the market, offering specialized solutions and innovative features.

Chinese traditional cultural symbols possess great aesthetic and cultural value, and are widely utilized in product design. In this study, we explore the relationship between metaphor design based on traditional cultural symbols, customer experience and cultural identity, and further estimate how these three variables stimulate consumers’ perceived value to generate consumers’ purchase intention. Based on existing traditional cultural literature and Stimulus-organism-response theory (SOR), we proposed a theoretical research model to characterize the relationship among metaphor design based on traditional cultural symbols, customer experience, cultural identity, perceived value and consumers’ purchase intention. A research survey was conducted and 262 questionnaires were collected in total with 241 valid. We used Smart PLS graph version 3.0 for data analysis. Results indicate that the cognition of metaphor design based on traditional cultural symbols and customer experience has a direct and significant impact on the emotional value thereby, eliciting consumers’ purchase intention, metaphor design based on traditional cultural symbols is directly and indirectly (i.e., through customer experience or perceived value) positively associated with consumers’ purchase intention, also customer experience is directly and indirectly (i.e., through perceived value) associated with consumer purchase intention, cultural identity mediates the indirect effect of customer experience and perceived value on purchase intention, the moderating role of cultural identity between customer experience and perceived value is not significant. Our findings help to expand the existing literature on consumer purchase intentions by rationally using traditional cultural symbols in the product metaphor design.

The Customer Satisfaction (CSAT) Survey Software market is experiencing robust growth, driven by the increasing need for businesses to understand and improve customer experiences. The market, valued at approximately $2.5 billion in 2025, is projected to exhibit a Compound Annual Growth Rate (CAGR) of 15% from 2025 to 2033. This growth is fueled by several key factors. The rising adoption of cloud-based solutions offers scalability and cost-effectiveness, attracting both SMEs and large enterprises. Furthermore, the increasing focus on data-driven decision-making empowers businesses to utilize CSAT data for targeted improvements in products, services, and customer interactions. Advanced analytics capabilities within these software platforms are also contributing significantly to the market expansion. The shift towards omnichannel customer engagement strategies, necessitating comprehensive feedback collection across various touchpoints, further reinforces the demand for sophisticated CSAT survey software. Competitive pressures are pushing businesses to continuously enhance customer satisfaction, driving investment in these solutions. However, factors such as the complexity of implementation and the need for skilled personnel to effectively utilize the data generated can pose challenges to market expansion. Segmentation plays a crucial role in shaping market dynamics. The cloud-based segment holds a dominant market share due to its flexibility and accessibility. Large enterprises represent a significant revenue contributor owing to their greater need for advanced features and robust data analysis capabilities. Regionally, North America and Europe currently dominate the market, although the Asia-Pacific region is projected to witness significant growth in the coming years fueled by increasing digital adoption and expanding business operations in this region. The presence of numerous established and emerging players, each vying for market share through innovative features and competitive pricing strategies, further adds to the dynamism of this market. The market's future will likely be characterized by increasing integration with other customer relationship management (CRM) tools, more sophisticated AI-driven analytics, and the ongoing development of user-friendly interfaces, making advanced functionalities accessible to a wider user base.

An as-fast-as-possible purchasing process is one of the main priorities when buying online, according to a survey conducted among global digital shoppers in early 2022. Up to ** percent of respondents also wished online shopping was more entertaining, and ** percent would not shop with a merchant that does not meet their expectations.

This is an annual customer survey sent out to City of Mesa employees. The survey asks employees to rate their overall satisfaction with Information Technology Services. This metric reports the score of those who report satisfied or very satisfied with overall performance of IT services

Global Survey Tool Market valued at USD 2.73 Billion in 2023, projected to reach USD 7.23 Billion by 2032, growing at a CAGR of 11.42%.

At MFour, our Behavioral Data stands out for its uniqueness and depth of insights. What makes our data genuinely exceptional is the combination of several key factors:

• First-Party Opt-In Data: Our data is sourced directly from our opt-in panel of consumers who willingly participate in research and provide observed behaviors. This ensures the highest data quality and eliminates privacy concerns. CCPA compliant.

• Unparalleled Data Coverage: With access to 3B+ billion events, we have an extensive pool of participants who allow us to observe their brick + mortar location visitation, app + web smartphone usage, or both. This large-scale coverage provides robust and reliable insights.

• Our data is generally sourced through our Surveys On The Go (SOTG) mobile research app, where consumers are incentivized with cash rewards to participate in surveys and share their observed behaviors. This incentivized approach ensures a willing and engaged panel, leading to the highest-quality data.

The primary use cases and verticals of our Behavioral Data Product are diverse and varied. Some key applications include:

• Data Acquisition and Modeling: Our data helps businesses acquire valuable insights into consumer behavior and enables modeling for various research objectives.

• Shopper Data Analysis: By understanding purchase behavior and patterns, businesses can optimize their strategies, improve targeting, and enhance customer experiences.

• Media Consumption Insights: Our data provides a deep understanding of viewer behavior and patterns across popular platforms like YouTube, Amazon Prime, Netflix, and Disney+, enabling effective media planning and content optimization.

• App Performance Optimization: Analyzing app behavior allows businesses to monitor usage patterns, track key performance indicators (KPIs), and optimize app experiences to drive user engagement and retention.

• Location-Based Targeting: With our detailed location data, businesses can map out consumer visits to physical venues and combine them with web and app behavior to create predictive ad targeting strategies.

• Audience Creation for Ad Placement: Our data enables the creation of highly targeted audiences for ad campaigns, ensuring better reach and engagement with relevant consumer segments.

The Behavioral Data Product complements our comprehensive suite of data solutions in the broader context of our data offering. It provides granular and event-level insights into consumer behaviors, which can be combined with other data sets such as survey responses, demographics, or custom profiling questions to offer a holistic understanding of consumer preferences, motivations, and actions.

MFour's Behavioral Data empowers businesses with unparalleled consumer insights, allowing them to make data-driven decisions, uncover new opportunities, and stay ahead in today's dynamic market landscape.

This statistic shows the results of surveys which asked consumers in the UK, who planned on celebrating Father's Day, whether they agreed or disagreed with statements in 2017 and 2018. In both of these years, the statement which these consumers most agreed with was that they would shop for Father's Day in-store.

Enterprise Feedback Management Platform Market Outlook

The global enterprise feedback management platform market size was valued at approximately $1.8 billion in 2023 and is projected to reach around $4.6 billion by 2032, growing at a CAGR of 11.2% during the forecast period. This significant growth is driven by the increasing demand for real-time customer insights and the need for businesses to enhance customer experience and satisfaction through efficient feedback management systems.

One of the key growth factors driving the enterprise feedback management platform market is the growing emphasis on customer-centric strategies among businesses. Companies are increasingly recognizing the importance of understanding customer needs, preferences, and pain points to enhance their products and services. The adoption of enterprise feedback management platforms enables businesses to gather actionable insights from customer feedback, leading to improved customer satisfaction and loyalty. This shift towards a customer-first approach is a major driver for the market's growth.

Technological advancements and the integration of artificial intelligence (AI) and machine learning (ML) into feedback management systems are also contributing to the market's expansion. AI-powered analytics tools enable organizations to process large volumes of feedback data efficiently, identify trends, and derive actionable insights. This enhances decision-making processes and helps businesses respond swiftly to customer concerns, ultimately boosting the adoption of enterprise feedback management platforms across various industries.

The increasing use of digital communication channels and social media platforms has further fueled the demand for enterprise feedback management solutions. With the proliferation of smartphones and the internet, customers are now more vocal and expressive about their experiences. This has led to a surge in the volume of feedback generated through multiple channels, necessitating the adoption of robust feedback management platforms to streamline and analyze this data. Consequently, businesses are investing in advanced feedback management solutions to stay competitive in the market.

Survey and Feedback Management Software has become an integral component for businesses aiming to enhance their customer engagement strategies. These software solutions offer a comprehensive suite of tools that allow organizations to design, distribute, and analyze surveys efficiently. By leveraging such software, companies can gain deeper insights into customer preferences and behavior, enabling them to tailor their products and services to meet evolving customer demands. The ability to gather real-time feedback through various channels, including online surveys and social media, empowers businesses to make informed decisions and improve customer satisfaction. As the market for feedback management solutions continues to grow, the role of survey software in capturing and analyzing customer feedback becomes increasingly critical for maintaining a competitive edge.

From a regional perspective, North America is expected to dominate the enterprise feedback management platform market during the forecast period. The region's strong technological infrastructure, coupled with the presence of leading market players, drives the adoption of these platforms. Moreover, the growing awareness about the benefits of feedback management systems among enterprises in North America is further propelling market growth. Additionally, Asia Pacific is anticipated to witness significant growth, attributed to the rapid digital transformation and increasing focus on customer experience in emerging economies like China and India.

Component Analysis

The enterprise feedback management platform market is segmented by component into software and services. The software segment comprises various solutions that assist organizations in collecting, analyzing, and acting on customer feedback. These software solutions are designed to provide actionable insights that can guide strategic decisions, improve customer experience, and enhance overall business performance. With advancements in technology, the software segment is continuously evolving, offering more sophisticated analytics and user-friendly interfaces to cater to the diverse needs of businesses.

Within the software segment, feedback collection tools such as online surveys, soc

Raw data from Nature Publishing Group and Palgrave Macmillan's annual Author Insights survey. Verbatims and other identifying fields redacted.

The indicators and analysis presented in this bulletin are based on responses from the new voluntary fortnightly business survey, which captures business' views on impact on turnover, workforce prices, trade and business resilience

The Queensland Workforce Insights Survey has been designed to gain insights on key issues and themes in relation to Queensland’s workforce. The survey will cover aspects such as workforce planning, recruitment, staff retention, skills development, and government support, with the insights gained from the survey will be help shape future workforce assistance and strategies.