Online customer surveys are very common. Well designed surveys that will provide actionable data to help you increase conversions are not. Effective customer surveys are designed in such a way that you can learn a ton from them. Why create customer surveys? There are a variety of reasons for creating a customer survey. They can change depending on […]

Data Description: This data set contains a record of all Citizen Service Requests (CSRs) feedback survey responses. When CSRs are closed out by the City, customers who provide an email address are automatically sent a notification that their work has been completed, as well as a link to a customer service satisfaction survey. Customers are able to provide feedback on work completion, satisfaction level, and any additional information. No identifying personal customer/citizen information (name, contact information, or additional comments) is included in this data.

Data Creation: Data generated when CSR feedback surveys are submitted

Data Created By: DPS

Refresh Frequency:

CincyInsights: The City of Cincinnati maintains an interactive dashboard portal, CincyInsights in addition to our Open Data in an effort to increase access and usage of city data. This data set has an associated dashboard available here: https://insights.cincinnati-oh.gov/stories/s/Customer-Service-CSR-Satisfaction/ks8a-xggj/

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).

Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad

The Communications and Technology Management (CTM) Department asks customers to fill out a survey rating our customer service to gain valuable insights into their experiences and satisfaction levels. This feedback helps us identify areas where we excel and highlights opportunities for improvement, ensuring we consistently meet and exceed our customers' expectations. By understanding their perspectives, we can make informed decisions that enhance our services and foster stronger relationships. Ultimately, these surveys empower us to create a better experience for everyone, demonstrating our commitment to continuous growth and customer care. These questions have remained consistent year over year since 2015 through 2024.

A survey of HMRC's customers experience. Updated: quarterly.

In 2023, the ******** of contact center workers in the United States stated they agreed artificial intelligence (AI) had ******** customer service when it came to customer information tasks during their workday. ** percent agreed that AI had made their work easier.

The Customer Satisfaction (CSAT) Survey Software market is experiencing robust growth, driven by the increasing need for businesses to understand and improve customer experiences. The market, valued at approximately $2.5 billion in 2025, is projected to exhibit a Compound Annual Growth Rate (CAGR) of 15% from 2025 to 2033. This growth is fueled by several key factors. The rising adoption of cloud-based solutions offers scalability and cost-effectiveness, attracting both SMEs and large enterprises. Furthermore, the increasing focus on data-driven decision-making empowers businesses to utilize CSAT data for targeted improvements in products, services, and customer interactions. Advanced analytics capabilities within these software platforms are also contributing significantly to the market expansion. The shift towards omnichannel customer engagement strategies, necessitating comprehensive feedback collection across various touchpoints, further reinforces the demand for sophisticated CSAT survey software. Competitive pressures are pushing businesses to continuously enhance customer satisfaction, driving investment in these solutions. However, factors such as the complexity of implementation and the need for skilled personnel to effectively utilize the data generated can pose challenges to market expansion. Segmentation plays a crucial role in shaping market dynamics. The cloud-based segment holds a dominant market share due to its flexibility and accessibility. Large enterprises represent a significant revenue contributor owing to their greater need for advanced features and robust data analysis capabilities. Regionally, North America and Europe currently dominate the market, although the Asia-Pacific region is projected to witness significant growth in the coming years fueled by increasing digital adoption and expanding business operations in this region. The presence of numerous established and emerging players, each vying for market share through innovative features and competitive pricing strategies, further adds to the dynamism of this market. The market's future will likely be characterized by increasing integration with other customer relationship management (CRM) tools, more sophisticated AI-driven analytics, and the ongoing development of user-friendly interfaces, making advanced functionalities accessible to a wider user base.

The online survey software and tools market is experiencing robust growth, projected to reach a substantial market size. The market's Compound Annual Growth Rate (CAGR) of 9.2% from 2019-2033 indicates a consistent upward trajectory, driven by several key factors. The increasing need for businesses to gather customer feedback efficiently and cost-effectively is a major catalyst. Furthermore, the rising adoption of digital technologies across various industries, coupled with the growing sophistication of survey tools (including advanced analytics and integrations with other business software), fuels market expansion. The ability to automate data collection, analysis, and reporting significantly reduces operational overhead and improves decision-making speed for companies of all sizes. This demand is further amplified by the need for real-time insights into customer sentiment, brand perception, and market trends, all readily achievable through sophisticated online survey platforms. Several factors contribute to this growth, including the ease of use and accessibility of online survey platforms, the affordability of many solutions, and the wide range of features offered. The market comprises diverse players ranging from established giants like SurveyMonkey and Qualtrics to specialized niche providers. This competition fosters innovation and drives down prices, making these tools accessible to a broader range of users. While data security and privacy remain crucial concerns, robust solutions are being continuously developed to mitigate these risks. The market’s segmentation is likely to evolve with the emergence of new features and tools catering to specialized industries and customer needs, maintaining strong growth over the forecast period. The projected market value for 2025, considering the 9.2% CAGR and the 2019-2024 historical period, is estimated to be significantly larger than 1742.7 million, showcasing strong market potential.

This report is part of the GlobalData COVID-19 Consumer Insight series, which tracks changes in consumer sentiment, lifestyles, attitudes, and behaviors stemming from the global coronavirus outbreak. The consumer insight offered throughout the report is drawn from GlobalData's Coronavirus (COVID-19) Tracker Consumer Survey, a weekly survey that was carried out in 11 countries starting from March 25 2020. Read More

This was one single topic among many from Part 1 of the April 2017 Mixed Topic survey. To view the survey questions, click on the following link:

https://www.edmontoninsightcommunity.ca/R.aspx?a=1648&as=xx7tL0Sp4l&t=1

Open from April 11 - 18, 2017.

At the time the survey was launched survey invitations were sent to 6762 Insight Community Members. 1564 members completed the survey which represents a completion rate of 23%. A total of 1573 respondents completed the survey: 1564 Insight Community Members and 9 using the anonymous link(s) which will have no demographic info.

Column definitions can be found as an attachment to this dataset (under the About option, in the Attachment section).

Digital Customer Experience (DX) Solutions Market Outlook

The global Digital Customer Experience (DX) Solutions market size was valued at approximately USD 6 billion in 2023 and is projected to reach around USD 15 billion by 2032, growing at a compound annual growth rate (CAGR) of 11.5% during the forecast period. This substantial growth is primarily driven by the increasing focus on customer-centric strategies across various industries, the rapid adoption of digital technologies, and the need for businesses to maintain competitive advantage in the digital age.

One of the primary growth factors for the Digital Customer Experience (DX) Solutions market is the increasing emphasis on enhancing customer satisfaction and loyalty. Businesses across diverse sectors are recognizing that exceptional customer experiences can lead to higher retention rates, positive word-of-mouth, and ultimately, increased revenue. As a result, organizations are investing heavily in DX solutions to gain a deep understanding of customer behaviors and preferences, enabling them to deliver personalized and seamless experiences across all touchpoints. Moreover, the integration of artificial intelligence (AI) and machine learning (ML) technologies into DX platforms is further enhancing their capabilities, allowing for real-time data analysis and predictive insights.

Another significant driver of market growth is the widespread digital transformation initiatives undertaken by enterprises globally. With the increasing penetration of smartphones, social media, and internet connectivity, consumers are more connected than ever before, demanding immediate and consistent interactions with brands. Consequently, businesses are adopting advanced DX solutions to meet these evolving customer expectations, streamline their operations, and provide omnichannel experiences. The COVID-19 pandemic has also accelerated this digital shift, as companies have had to rethink their customer engagement strategies in a predominantly virtual landscape.

Furthermore, the competitive landscape is compelling businesses to leverage DX solutions to differentiate themselves from their competitors. In highly saturated markets, delivering unique and memorable customer experiences can be a key differentiator, driving customer loyalty and brand advocacy. Organizations are increasingly focusing on creating a cohesive brand image across all customer interactions, ensuring that every touchpoint aligns with their overall business objectives. Additionally, regulatory requirements and data privacy concerns are pushing companies to adopt secure and compliant DX solutions to protect customer information and maintain trust.

From a regional perspective, North America currently holds the largest share of the DX solutions market, driven by the presence of major technology players, high digital adoption rates, and significant investments in customer experience enhancements. Europe follows closely, with the region's stringent data protection regulations and strong focus on customer satisfaction contributing to market growth. The Asia Pacific region is expected to witness the highest CAGR during the forecast period, fueled by the rapid digitalization in emerging economies, increasing mobile internet usage, and growing consumer expectations. Latin America and the Middle East & Africa regions are also anticipated to experience notable growth, albeit at a comparatively slower pace, due to the ongoing digital transformation initiatives in these areas.

Component Analysis

The Digital Customer Experience (DX) Solutions market can be segmented by components into software and services. The software segment includes a variety of applications and platforms designed to enhance customer interactions, while the services segment encompasses consulting, implementation, and support services that assist organizations in effectively deploying and managing these solutions.

Within the software segment, customer relationship management (CRM) systems are among the most widely adopted DX tools. These systems enable businesses to manage and analyze customer interactions throughout the customer lifecycle, helping to improve customer retention and drive sales growth. Additionally, marketing automation platforms are gaining popularity as they allow companies to streamline their marketing efforts, deliver personalized content, and measure the effectiveness of their campaigns. Customer feedback management tools are also crucial, providing actionable insights from customer surveys and reviews to continuously improve products and services.

This is an annual customer survey sent out to City of Mesa employees. The survey asks employees to rate their overall satisfaction with Information Technology Services. This metric reports the score of those who report satisfied or very satisfied with overall performance of IT services

Global Survey Tool Market valued at USD 2.73 Billion in 2023, projected to reach USD 7.23 Billion by 2032, growing at a CAGR of 11.42%.

CTM Customer Satisfaction Survey - Issue Resolved

The Voice of the Customer (VoC) Software market has emerged as a critical tool for organizations aiming to enhance customer experience and drive business success. This innovative software enables businesses to capture and analyze customer feedback across multiple channels, including surveys, social media, and direct

This report is part of the GlobalData Case Study report series, which analyzes trends explored on GlobalData's TrendSights map. The consumer insight offered throughout the report is drawn from GlobalData's global consumer survey, a quarterly survey designed to capture consumer sentiment as it evolves throughout the year. Read More

For logistics service providers (LSPs), improving customer satisfaction and obtaining customer re-use intention are key to gaining sustainable competitive advantages and success. Logistics service quality (LSQ) is a concern for logistics service providers, retailers, and customers. The proposed model, which is based on the stimuli-organism-response theory and the logistics service quality framework, integrates operational quality, resource quality, information quality, personal contact quality, customization quality, and customer satisfaction to study logistics service re-use intentions. The data were obtained from an online survey using a structured questionnaire given to those with experience in logistics service. Using partial least squares structural equation modeling on 810 respondents who were adult Chinese customers, this study discovered that operational, resource, information, personal contact, and customization qualities positively affect the satisfaction of logistics service customers, while customer satisfaction positively affects re-use intention. Moreover, the results of the mediation analysis revealed that customer satisfaction mediated the connection between the five components of LSQ and the re-use intention of logistics services. The originality of the study lies in its comprehensive examination of the direct and indirect effects of service quality dimensions on customer satisfaction and logistics service re-use intention in the context of logistics services. This study provides valuable insights into the importance of customer satisfaction in the logistics industry and highlights the need for logistics companies to prioritize customer satisfaction and improve their overall performance and competitiveness.

Digital Survey Tools Market Outlook

The global Digital Survey Tools market size was valued at approximately $3.2 billion in 2023 and is expected to reach around $8.1 billion by 2032, growing at a CAGR of 10.9% during the forecast period. This robust growth can be attributed to increasing digitalization across various sectors, the necessity for real-time feedback, and advancements in analytical capabilities.

One of the primary growth factors driving the digital survey tools market is the burgeoning need for real-time data collection and analysis. In today’s fast-paced world, businesses require immediate feedback to make informed decisions. Digital survey tools provide an efficient and effective way to gather and analyze data, helping organizations stay agile and responsive. Furthermore, the rise of mobile technology has made it easier to reach a broader audience, enabling more comprehensive data collection across different demographics and geographies.

The growth of the e-commerce sector is another significant driver for the digital survey tools market. As online shopping becomes more prevalent, businesses are increasingly relying on digital surveys to understand customer satisfaction, preferences, and behaviors. This information is crucial for tailoring marketing strategies, improving products or services, and ultimately enhancing customer loyalty. Moreover, the COVID-19 pandemic has accelerated the adoption of digital solutions, including survey tools, as businesses strive to maintain customer engagement and gather feedback in a remote environment.

Additionally, the integration of artificial intelligence and machine learning with digital survey tools is revolutionizing the market. These technologies enable advanced analytics, predictive insights, and personalized survey experiences, making the data collected more valuable and actionable. AI-powered survey tools can automatically analyze open-ended responses, identify trends, and even predict future behaviors, thus enabling organizations to make proactive decisions. As these technologies continue to evolve, their adoption in digital survey tools is expected to soar, further propelling market growth.

On the regional front, North America holds a significant share of the digital survey tools market owing to its advanced technological infrastructure and the presence of major industry players. The region’s high internet penetration rate and widespread use of mobile devices further facilitate the adoption of digital survey tools. Additionally, the Asia Pacific region is expected to witness substantial growth during the forecast period. Rapid digital transformation, increasing internet and smartphone usage, and growing awareness about the benefits of digital surveys are driving the market in this region. Countries like China and India are emerging as key markets due to their large populations and expanding digital ecosystems.

Type Analysis

The digital survey tools market can be segmented by type into online surveys, mobile surveys, email surveys, and others. Online surveys are currently the most popular type, driven by their convenience and broad reach. These surveys can be easily distributed through various online channels such as websites, social media, and email, making them highly accessible. Additionally, online surveys often come with robust analytical tools that allow for real-time data analysis and reporting, enabling organizations to quickly interpret and act on the collected information. The versatility and efficiency of online surveys make them a preferred choice for many businesses and researchers.

Mobile surveys are gaining traction due to the widespread use of smartphones and mobile internet. These surveys are designed to be completed on mobile devices, offering convenience and flexibility to respondents. The mobility factor allows businesses to reach respondents anytime and anywhere, increasing the response rate and the diversity of the sample population. Moreover, mobile surveys often include features like push notifications and location-based services, which can enhance respondent engagement and data accuracy. As mobile technology continues to evolve, the adoption of mobile surveys is expected to rise significantly.

Email surveys, while traditional, remain a valuable tool in the digital survey toolkit. They are particularly effective for reaching a specific, targeted audience, as they can be sent directly to individuals' inboxes. Email surveys often offer higher completion rates compared to other types due to their personalized nature. They also allow fo

Enterprise Feedback Management Platform Market Outlook

The global enterprise feedback management platform market size was valued at approximately $1.8 billion in 2023 and is projected to reach around $4.6 billion by 2032, growing at a CAGR of 11.2% during the forecast period. This significant growth is driven by the increasing demand for real-time customer insights and the need for businesses to enhance customer experience and satisfaction through efficient feedback management systems.

One of the key growth factors driving the enterprise feedback management platform market is the growing emphasis on customer-centric strategies among businesses. Companies are increasingly recognizing the importance of understanding customer needs, preferences, and pain points to enhance their products and services. The adoption of enterprise feedback management platforms enables businesses to gather actionable insights from customer feedback, leading to improved customer satisfaction and loyalty. This shift towards a customer-first approach is a major driver for the market's growth.

Technological advancements and the integration of artificial intelligence (AI) and machine learning (ML) into feedback management systems are also contributing to the market's expansion. AI-powered analytics tools enable organizations to process large volumes of feedback data efficiently, identify trends, and derive actionable insights. This enhances decision-making processes and helps businesses respond swiftly to customer concerns, ultimately boosting the adoption of enterprise feedback management platforms across various industries.

The increasing use of digital communication channels and social media platforms has further fueled the demand for enterprise feedback management solutions. With the proliferation of smartphones and the internet, customers are now more vocal and expressive about their experiences. This has led to a surge in the volume of feedback generated through multiple channels, necessitating the adoption of robust feedback management platforms to streamline and analyze this data. Consequently, businesses are investing in advanced feedback management solutions to stay competitive in the market.

Survey and Feedback Management Software has become an integral component for businesses aiming to enhance their customer engagement strategies. These software solutions offer a comprehensive suite of tools that allow organizations to design, distribute, and analyze surveys efficiently. By leveraging such software, companies can gain deeper insights into customer preferences and behavior, enabling them to tailor their products and services to meet evolving customer demands. The ability to gather real-time feedback through various channels, including online surveys and social media, empowers businesses to make informed decisions and improve customer satisfaction. As the market for feedback management solutions continues to grow, the role of survey software in capturing and analyzing customer feedback becomes increasingly critical for maintaining a competitive edge.

From a regional perspective, North America is expected to dominate the enterprise feedback management platform market during the forecast period. The region's strong technological infrastructure, coupled with the presence of leading market players, drives the adoption of these platforms. Moreover, the growing awareness about the benefits of feedback management systems among enterprises in North America is further propelling market growth. Additionally, Asia Pacific is anticipated to witness significant growth, attributed to the rapid digital transformation and increasing focus on customer experience in emerging economies like China and India.

Component Analysis

The enterprise feedback management platform market is segmented by component into software and services. The software segment comprises various solutions that assist organizations in collecting, analyzing, and acting on customer feedback. These software solutions are designed to provide actionable insights that can guide strategic decisions, improve customer experience, and enhance overall business performance. With advancements in technology, the software segment is continuously evolving, offering more sophisticated analytics and user-friendly interfaces to cater to the diverse needs of businesses.

Within the software segment, feedback collection tools such as online surveys, soc

Chinese traditional cultural symbols possess great aesthetic and cultural value, and are widely utilized in product design. In this study, we explore the relationship between metaphor design based on traditional cultural symbols, customer experience and cultural identity, and further estimate how these three variables stimulate consumers’ perceived value to generate consumers’ purchase intention. Based on existing traditional cultural literature and Stimulus-organism-response theory (SOR), we proposed a theoretical research model to characterize the relationship among metaphor design based on traditional cultural symbols, customer experience, cultural identity, perceived value and consumers’ purchase intention. A research survey was conducted and 262 questionnaires were collected in total with 241 valid. We used Smart PLS graph version 3.0 for data analysis. Results indicate that the cognition of metaphor design based on traditional cultural symbols and customer experience has a direct and significant impact on the emotional value thereby, eliciting consumers’ purchase intention, metaphor design based on traditional cultural symbols is directly and indirectly (i.e., through customer experience or perceived value) positively associated with consumers’ purchase intention, also customer experience is directly and indirectly (i.e., through perceived value) associated with consumer purchase intention, cultural identity mediates the indirect effect of customer experience and perceived value on purchase intention, the moderating role of cultural identity between customer experience and perceived value is not significant. Our findings help to expand the existing literature on consumer purchase intentions by rationally using traditional cultural symbols in the product metaphor design.

The Queensland Workforce Insights Survey has been designed to gain insights on key issues and themes in relation to Queensland’s workforce. The survey will cover aspects such as workforce planning, recruitment, staff retention, skills development, and government support, with the insights gained from the survey will be help shape future workforce assistance and strategies.