Customer retention rates are highest in the media and professional services industries, with a 2018 survey of businesses worldwide finding a customer retention rate of 84 percent in both of these industries. The industry with the lowest customer retention rate was hospitality, travel and restaurants with 55 percent.

According to a May 2025 study on the client retention rates of leading public relations agencies, Public Communications Inc. had the highest rate, at 97 percent, closely followed by JCPR, Inc., at 96 percent.

Introduction

Customer Service Statistics: Customer service is a crucial component of business operations, significantly affecting customer retention and revenue generation. Research shows that 88% of customers are more likely to make repeat purchases when they receive excellent customer service. On the other hand, U.S. companies lose approximately USD 75 billion each year due to poor customer service.

Consumer expectations have evolved; 80% of consumers believe that the experience a company provides is just as important as its products and services. Additionally, 45% of consumers expect their issues to be resolved during their first interaction.

The use of artificial intelligence (AI) in customer service is increasing, with 56% of companies currently employing AI-powered chatbots to improve their operations. Projections indicate that by 2025, 85% of customer interactions will be managed without human intervention, thanks to advancements in AI. However, the human touch remains essential, as 80% of consumers expect to interact with a live agent when they contact a company.

These statistics illustrate the vital role of exceptional customer service in building loyalty and driving business success.

The Customer Retention Software market has emerged as a pivotal segment in the realm of customer relationship management, offering businesses essential tools to enhance customer loyalty, satisfaction, and engagement. In today's competitive landscape, retaining existing customers has proven to be more cost-effective

According to the source, in the first quarter of 2023, Amazon Prime had a 30-day trial after which 72 percent of users subscribed to the service. The conversion rate has increased, as it was 67 percent in the same period of 2022. Moreover, 97 percent of Amazon Prime members renewed their membership for a year, and 99 percent renewed it for a second year over the first three months of 2023.

The Customer Loyalty System market has emerged as a pivotal component for businesses seeking to enhance customer retention and drive sales. These systems, which include a variety of programs and technologies designed to incentivize repeat purchases, facilitate deeper customer engagement, and nurture brand loyalty, a

The Customer Loyalty Management Software market is an increasingly essential segment within the broader realm of customer relationship management (CRM), designed to enhance customer retention and foster brand loyalty. Businesses across various industries, from retail and hospitality to e-commerce, leverage these sop

The Customer Loyalty Management System Software market has witnessed significant growth in recent years, driven by the increasing recognition of customer retention as a vital component of business success. Comprising tools and platforms that enable organizations to create, manage, and analyze loyalty programs, this

In 2024, E.Leclerc scored the highest on customer loyalty among selected online grocery retailers in France, with 63 percent rate of retention of customers purchasing via its online channels. Dutch-based newcomer Picnic also featured in the ranking, scoring 47 percent on customer retention in France.

The Retail Loyalty Program market has transformed significantly over the years, emerging as a crucial strategy for businesses aiming to enhance customer retention and drive sales. By offering personalized rewards and incentives, retail loyalty programs not only foster customer loyalty but also create a deeper connec

The rise of digital disruptors, challenger banks, and sustainability-focused financial institutions has transformed the banking landscape, attracting billions in investment capital. To effectively compete with established banks, these newcomers face a dual challenge: they must both drive substantial customer acquisition and successfully retain those customers over time. Customer retention rates among UK banks have historically shown significant variation between traditional and digital banks, with some digital banks achieving impressive customer loyalty while others have struggled to maintain their customer base. In the fourth quarter of 2024, both Monzo saw a positive retention ratio, but Starling Bank witnessed negative customer retention.
Biggest winners In the fourth quarter of 2024, Nationwide and Lloyds emerged as the leaders in customer retention, achieving an impressive ratio of *** new customers for every one lost. The Co-operative Bank also demonstrated strong performance, with *** customers switching to their services for every departing customer. In stark contrast, AIB Group faced significant challenges, with a concerning ratio of **** customers leaving for each new customer acquired. Customer growth of digital banks Digital-only banks have achieved remarkable growth in the European financial sector, with London-based Revolut leading the charge. In November 2024, Revolut reported a significant milestone of over ** million global customers, building on its strong momentum from 2024 when monthly app downloads surpassed *** million.

The loyalty management market size is projected to grow from USD 13.63 billion in 2025 to USD 59.71 billion by 2035, representing a CAGR of 15.91% during the forecast period till 2035

According to a survey about the music streaming industry in the Middle East and North Africa (MENA) region in the first half of 2020, 34 percent of respondents in the region who were Spotify users might switch to another music streaming platform. Anghami had the highest brand loyalty among music streaming brands in the region.

The Loyalty Management market has emerged as a vital component for businesses seeking to enhance customer retention, foster brand loyalty, and drive revenue growth in today's competitive environment. As consumer preferences continue to evolve, companies across various industries, including retail, hospitality, and t

The Digital Loyalty Cards market is rapidly evolving, driven by consumers' increasing demand for personalized experiences and rewards in their shopping journeys. Digital loyalty cards have emerged as vital tools for businesses looking to enhance customer retention and engagement by offering incentives directly throu

Retention Rates of Pupils in Second Level Schools

Customer churn refers to the phenomenon where customers discontinue their relationship or subscription with a company or service provider. It represents the rate at which customers stop using a company's products or services within a specific period. Churn is an important metric for businesses as it directly impacts revenue, growth, and customer retention.

In the context of the Churn dataset, the churn label indicates whether a customer has churned or not. A churned customer is one who has decided to discontinue their subscription or usage of the company's services. On the other hand, a non-churned customer is one who continues to remain engaged and retains their relationship with the company.

Understanding customer churn is crucial for businesses to identify patterns, factors, and indicators that contribute to customer attrition. By analyzing churn behavior and its associated features, companies can develop strategies to retain existing customers, improve customer satisfaction, and reduce customer turnover. Predictive modeling techniques can also be applied to forecast and proactively address potential churn, enabling companies to take proactive measures to retain at-risk custos.

1.Age Distribution and Churn Rate:

What is the distribution of ages among your customers? Is there a relationship between age and churn rate?

2.Gender Analysis:

What is the gender distribution of your customers? Is there any noticeable difference in churn rates between genders?

3.Tenure and Churn:

How long, on average, have your customers been with your service (tenure)? Is there any pattern between tenure and churn?

4.Usage Frequency:

How frequently do customers use your service, on average? Does usage frequency affect churn rates?

5.Support Calls and Churn:

What is the average number of support calls made by customers? Is there any correlation between support calls and churn?

6.Payment Delay:

What is the typical payment delay among customers? Does payment delay influence churn behavior?

7.Subscription Type and Contract Length:

What are the different subscription types and their proportions? Do customers with different subscription types have different churn rates? How does contract length relate to churn?

8.Total Spend and Churn:

What is the average total spend of customers? Is there any correlation between total spend and churn?

9.Last Interaction:

How recently did customers interact with your service? Is there any connection between the recency of the last interaction and churn?

Key Mobile Game Retention StatisticsMobile Game Retention by PlatformMobile Game Retention by GenreMobile Game Retention by RegionActions Users Performed in First WeekReasons to Continue...

The global customer relationship management (CRM) software market is forecast to grow to 57 billion U.S. dollars in size in 2025. This is a projected increase of almost four billion U.S. dollars from 2021, at a compound annual growth rate (CAGR) of 2.1 percent.

Customer relationship management

Customer relationship management, or CRM, is the technology used to analyze and manage a company’s interaction with customers or potential customers. The goal of CRM is to improve companies’ relationships with customers, therefore increasing customer retention rates and ultimately driving sales growth. According to a 2018 survey, only 16 percent of U.S. organizations considered their company’s delivery of real-time customer interactions across touch points and devices as effective, showing that it is important for organizations to make use of the CRM technology. Scaling customer-centered decisions and actions across function in the business is the main driver behind organizations’ increased investment in real-time customer analytics in the United States.

CRM vendors

Salesforce is the leader in the CRM applications market, with a share of 16.8 percent in 2018. Other contenders in the market include Oracle and SAP, with 5.7 and 5.6 percent market shares respectively in 2018.

Ratio of employees who have been retained by the department against the establishment count.

*This data is no longer being updated. For more information please refer to Workforce statistics at https://www.forgov.qld.gov.au/recruitment-performance-and-career/workforce-planning/workforce-statistics-and-tools/workforce-statistics