This dataset shows the HR Customer Satisfaction Survey results.

As of June 2024, the index score of United States customer satisfaction with internet search engines and information was 80 out of 100 index points. Leading search engine Google ranked with 81 index points, while DuckDuckGo scored 79 index points, as major alternative engines like Bing And Yahoo! ranked at 77 index points each, as well as other non-listed tools scored 77 index points.

The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly Agree”. 1. a) Timeliness: Overall, I am satisfied with the amount of time it took to receive SSC services. 1. b) Timeliness: When there is an unplanned outage or emergency, SSC addresses and resolves it in a timely manner. 2. Ease of Access: SSC service information is readily available online or from my SSC Account Team. 3. Positive Outcome: Overall, I was satisfied with the SSC services I received. 4. Process Aspects: When I have a problem or service delivery issue, SSC keeps me and my department up to date on the resolution. 5. Engagement Experience: My SSC Account Team manages the relationship effectively.

According to a survey conducted by Statista among more than 50,000 consumers across 34 markets worldwide, consumers in general were satisfied with the customer services offered by their banks. According to the respondents, customer service was the third most important aspect of banking. The global customer service satisfaction rating stood at **** out of five, with Indonesia scoring highest at approximately *** index points. More in-depth information can be found in the 2025 global bank customer satisfaction survey

One dataset contains missing values (NaNs) and the other does not. These datasets contain information on sales and customer satisfaction before and after an intervention, as well as purchase data for control and treatment groups. The dataset is synthetic and was created for use in statistical analysis.

This is an original dataset.

Features

Group - Description: Indicates whether the data point belongs to the Control or Treatment group. - Categories: Control, Treatment

Customer_Segment - Description: Categorizes customers based on their value. - Categories: High Value, Medium Value, Low Value

Sales_Before - Description: Sales figures before the intervention. - Data Type: Numerical

Sales_After - Description: Sales figures after the intervention. - Data Type: Numerical

Customer_Satisfaction_Before - Description: Customer satisfaction scores before the intervention. - Data Type: Numerical

Customer_Satisfaction_After - Description: Customer satisfaction scores after the intervention. - Data Type: Numerical

Purchase_Made - Description: Indicates whether a purchase was made after the intervention. - Categories: Yes, No

Contains the web survey results data from TSA.gov visitors.

Key results from the annual Mayor and Chief Executive Officer Survey

CTM Customer Satisfaction Survey Results (2020 - 2024) for the year 2024 for Question 2. Here's the link to all the Questions - https://datahub.austintexas.gov/City-Government/CTM-Customer-Satisfaction-Survey-Questions/63q8-4wy9/data_preview City of Austin Open Data Terms of Use https://data.austintexas.gov/stories/s/ranj-cccq

CTM Customer Satisfaction Survey Results (2020 - 2024) for the year 2024 for Question 1. Here's the link to all the Questions - https://datahub.austintexas.gov/City-Government/CTM-Customer-Satisfaction-Survey-Questions/63q8-4wy9/data_preview City of Austin Open Data Terms of Use https://data.austintexas.gov/stories/s/ranj-cccq

Here is a trend line for the CTM Customer Satisfaction Survey question #1 "Please rate your opinion of CTM's Customer service." See below for the percentage of positive responses to this question since 2020. Positive responses include "Satisfactory", "Above Average", or "Excellent". Blanks are skipped responses and are not included in the total calculation. We include survey results from 2020 through 2024 with the exception of 2023, as there was no survey conducted that year.

NYC311 Customer Satisfaction (CSAT) surveys provide 311 customers with an opportunity to provide feedback on the performance of 311 call takers in providing timely and knowledgeable customer service. CSAT survey offers are sent following a call to 311 during campaigns which take place sporadically throughout the year. Offers are sent via email and text message in all designated citywide languages.

This dataset is updated when a survey campaign has concluded. Each row of data represents an individual survey response. Any potentially personally identifiable information has been removed.

See the 311 Resolution Satisfaction Survey dataset for customer feedback on the resolution of their service request by the relevant agency.

This dataset appears to be the results of a customer satisfaction and preferences survey conducted by Green Connect, a non-profit organization providing sustainable and organic products in Sydney, Australia. The survey covers various aspects including:Awareness and usage of Green Connect productsCustomer satisfaction levelsProduct quality perceptionsDelivery experiencesImportance of factors like organic, locally sourced, sustainable packaging, and priceAwareness of sustainable and organic food brandsMotivations for trying new sustainable productsPurchasing habits for organic/sustainable productsWillingness to pay premium for sustainable optionsPreferred purchasing methodsDemographic information (age range)The data includes responses from both current customers and those unfamiliar with Green Connect. It provides insights into consumer attitudes towards sustainable and organic products, their purchasing behaviors, and potential areas for improvement in Green Connect's services. The survey uses various question types including multiple choice, rating scales, and open-ended responses.

Headline and full results of the Planning NI Customer Satisfaction Survey. Source agency: Environment (Northern Ireland) Designation: Official Statistics not designated as National Statistics Language: English Alternative title: Planning NI Customer Satisfaction Survey Headline Results

In 2018, **** percent of organizations worldwide revealed that ease of resolution is the most important customer experience (CX) service factor enhancing customer satisfaction. During the survey, **** percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.

The CTM (Communications & Technology Management) Customer Satisfaction Survey is completed by City Employees once yearly and used by CTM to tracker deliverables and performance measures. For more information on CTM, please visit https://www.austintexas.gov/department/information-technology

This dataset holds responses from surveys completed 2020 - Present with comments removed. NOTE: No survey was conducted in the year 2023.

This publication contains the detailed analysis from the Driver and Vehicle Agency Annual Customer Satisfaction Survey.

Source agency: Environment (Northern Ireland)

Designation: Official Statistics not designated as National Statistics

Language: English

Alternative title: DVA Annual Customer Satisfaction Survey 2011 – Full Report

In 2024, the customer satisfaction index for personal care retailers in the United States added up to ** for Sephora, Bath & Body Works, and Ulta Beauty. This represents an increase of *** points for beauty retailer Sephora compared to the previous year.

As of 2024, the online network with the highest score according to the American Customer Satisfaction Index (ACSI) was TikTok, with 77 out of 100 points, this is a year on year change of one percent. Overall, YouTube earned a rating of 77 percent, down from 78 percent in 2023. Instagram saw the highest increase in customer satisfaction, with 76 points in 2024, up from 73 in the previous year.

The American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com has fluctuated since 2000. In 2025, the customer satisfaction score of the online retailer was 83 out of 100 ASCI points. Popularity contest Amazon is one of the most popular marketplaces worldwide. In April 2024, the U.S. domain for Amazon ranked the most visited e-commerce and shopping website by share of online visits, with around 13 percent. Ebay came in second with roughly three percent of the visit share, and the Japanese site amazon.co.jp came in third with 2.66 percent. In the same month, global online shoppers visited amazon.com around 2.2 billion times. Why Amazon? Amazon.com is the most used e-commerce website in the world, and in the U.S., the website is far ahead of its competitors. With a significant difference in website visitors of almost 45 percent, ebay.com is second to amazon.com. Furthermore, the retail giant Walmart trails behind with an online visit share of roughly six percent. Amazon is used for various reasons by its customers. For example, the online marketplace is ranked as the leading platform for product research in the U.S., surpassing even search engines in popularity. Low shipping costs, fast deliveries, and affordable product prices are the main reasons for shopping on Amazon.

CTM Customer Satisfaction Survey Results (2020 - 2024) for the year 2024 for Question 11. https://datahub.austintexas.gov/City-Government/CTM-Customer-Satisfaction-Survey-Questions/63q8-4wy9/data_preview All data assets that differ from the source data should have a disclaimer in the description section explaining what was removed and why. City of Austin Open Data Terms of Use https://data.austintexas.gov/stories/s/ranj-cccq