This statistic shows customer satisfaction levels across the United Kingdom (UK) from January 2009 to July 2024, as an index level. In July 2024, satisfaction levels were measured at just under ** out of 100. Satisfaction among customers in the UK has dropped over the last several measured periods, and was at its peak in 2022.

This statistic shows the 2025 American Customer Satisfaction Index (ACSI) scores for leading full service restaurants in the United States. In 2025, the ACSI score for Texas Roadhouse was **, the highest ACSI score of the leading full service restaurants in that year.

The top customer service priority worldwide for 2024 was increasing customer satisfaction, with nearly ** percent of customer service leaders who stated this as their answer. Reducing customer service response time was somewhat further down in the list of top customer service priorities, with ** percent of respondents who claimed this was their top priority for 2024.

As of June 2024, the index score of United States customer satisfaction with internet search engines and information was 80 out of 100 index points. Leading search engine Google ranked with 81 index points, while DuckDuckGo scored 79 index points, as major alternative engines like Bing And Yahoo! ranked at 77 index points each, as well as other non-listed tools scored 77 index points.

As of 2024, the online network with the highest score according to the American Customer Satisfaction Index (ACSI) was TikTok, with 77 out of 100 points, this is a year on year change of one percent. Overall, YouTube earned a rating of 77 percent, down from 78 percent in 2023. Instagram saw the highest increase in customer satisfaction, with 76 points in 2024, up from 73 in the previous year.

This statistic shows the global customer satisfaction rate with live chat usage in 2019, by industry. In that year, the customer satisfaction rate with live chat usage in the real estate industry stood at ***** percent.

This statistic shows the American Customer Satisfaction Index (ACSI) scores of Taco Bell restaurants in the United States from 2000 to 2025. Taco Bell's ACSI score held steady at **, showing no change from the previous year.

This timeline shows the customer satisfaction with e-retail over the years, as measured in the American Customer Satisfaction Index (ACSI) score. In 2025, customer satisfaction with electronic retail reached ** points out of 100. A bustling e-commerce market With one of the largest economies globally, it is no surprise that the United States also is a leading market for e-commerce on the global scale. In 20234, the U.S. Census Bureau reported retail e-commerce sales reaching an estimated ************* U.S. dollars, nearly doubling since 2019. This high number of sales is made possible by the *** million e-commerce users in the country – over ** percent of the population. U.S. online fashion shopping Of the most popular categories to buy online, apparel and accessories is by far the most popular. In 2024, apparel, footwear and accessories made up **** percent of the country’s total retail e-commerce sales. In the same year, the category was forecast to generate a total *** billion U.S. dollars in overall revenue.

In 2025, the customer satisfaction score for online travel websites in the United States was ** out of 100 points. This represented a decrease of * points over the previous year.

The American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com has fluctuated since 2000. In 2025, the customer satisfaction score of the online retailer was 83 out of 100 ASCI points. Popularity contest Amazon is one of the most popular marketplaces worldwide. In April 2024, the U.S. domain for Amazon ranked the most visited e-commerce and shopping website by share of online visits, with around 13 percent. Ebay came in second with roughly three percent of the visit share, and the Japanese site amazon.co.jp came in third with 2.66 percent. In the same month, global online shoppers visited amazon.com around 2.2 billion times. Why Amazon? Amazon.com is the most used e-commerce website in the world, and in the U.S., the website is far ahead of its competitors. With a significant difference in website visitors of almost 45 percent, ebay.com is second to amazon.com. Furthermore, the retail giant Walmart trails behind with an online visit share of roughly six percent. Amazon is used for various reasons by its customers. For example, the online marketplace is ranked as the leading platform for product research in the U.S., surpassing even search engines in popularity. Low shipping costs, fast deliveries, and affordable product prices are the main reasons for shopping on Amazon.

This graph depicts the American customer satisfaction index scores for apparel companies in the United States from 2023 to 2024. Levi Strauss had the highest rating in both of these years. The index score is based on a ***-point scale.

Between 2010 and 2024, customer satisfaction with internet portal and search engine Bing fluctuated between 82 and 70 index points out of 100. In the most recently reported period, the customer satisfaction score of the online search provider was 77.

In 2024, both of the major ride sharing companies scored the same result in the American Customer Satisfaction Index (ACSI®). Both companies received a score of ** from their customers in the U.S that year.

Customer satisfaction with internet search engines and information reached 80 out of 100 index points in the United States in 2024. Moving up from 63 index points in 2000, it is among the highest ratings ever registered for these types of platforms, a remarkable milestone considering that the global online search landscape is significantly impacted by the artificial intelligence-powered online search trend, in which generative AI tools like ChatGPT gaining significant traction among users seeking answers and information online.

Between July 2023 and July 2024, the customer satisfaction index in the United Kingdom (UK) had remained similar in most sectors. That said, customer satisfaction was a little bit lower in 2024 across the board. The country's telecommunications and media sector dropped by about *** points compared to one year earlier.

This statistic shows the satisfaction of customers with the channels used for contacting the organizations in the United Kingdom (UK) in ************ and 2022. As of ************, average customer satisfaction increased across almost all of the different contact channels. In that period, UK customers were most satisfied with their experiences on contacting the organizations via their mobile apps.

This statistic shows the share of insurance customers with positive experience worldwide in 2018, by service parameter. In 2018, **** percent of insurance customers reported being very satisfied with the ease of use of transactions with their primary insurer, whereas only **** percent of respondents rated their primary insurer's integration with social media highly.

The American Customer Satisfaction Index (ACSI) scores for Orbitz (Expedia) in the United States decreased in 2025 from a score of ** out of 100 in 2024 to a score of ** out of 100 in 2025. The highest ACSI score during the study period was ** out of 100 in 2018 and 2019.

According to the American Customer Satisfaction Index (ACSI), the index scores of customer satisfaction with the internet portal and search engine Yahoo! from 2002 to 2023 fluctuated between 72 and 80 index points out of 100. In the most recently reported period, the customer satisfaction score was 76 index points.

This statistic shows the American Customer Satisfaction Index (ACSI®) scores for consumer shipping companies in the United States from 2017 through 2024. In 2024, the ACSI® score for FedEx stood at 80, an increase from 76 in 2023.