In the United Kingdom, the preference for automated customer service and human interaction when contacting a company varied depending on generation in 2023. Generation Z was most likely to prefer an automated system when it comes to solving simpler issues, with a little less than ** percent share of respondents. Millennials were most likely to expect human interaction when contacting a company online, with more than ** percent respondent share.

As of July 2024, about a ***** of customers in the United Kingdom (UK) stated that they prefer receiving excellent service from organizations, even if it means paying more. The share of UK customers who are willing to pay more in order to get excellent service was consistently higher than the share of people preferring the lowest cost and no frills service.

This statistic shows the number of individuals employed in customer services occupations in the United Kingdom (UK) from April 2018 to March 2019, by occupation. In this period there were approximately 109 thousand individuals employed in call and contact center occupations in the United Kingdom, the highest number of employees recoded in this sector.

As of July 2024, about ** percent of British customers stated that they preferred getting excellent service in the automotive sector, even if it means paying more for it. Two years earlier, this share stood at **** percent.

Customers' opinions of the services provided by Roads Service in Northern Ireland. This includes key services such as gritting, road drainage, street lighting, safety measures, provision made for pedestrians and overall level of satisfaction.

Source agency: Regional Development (Northern Ireland)

Designation: Official Statistics not designated as National Statistics

Language: English

Alternative title: Roads Service Customer Satisfaction Report

This is a monthly report on publicly funded community services for people of all ages using data from the Community Services Data Set (CSDS) reported in England for February 2025. It has been developed to help achieve better outcomes and provide data that will be used to commission services in a way that improves health, reduces inequalities, and supports service improvement and clinical quality. These statistics are classified as experimental and should be used with caution. Experimental statistics are new official statistics undergoing evaluation. More information about experimental statistics can be found on the UK Statistics Authority website (linked at the bottom of this page). A provisional data file for March 2025 is now included in this publication. Please note this is intended as an early view until providers submit a refresh of their data, which will be published next month.

This statistic shows the actions consumers have taken when either satisfied or dissatisfied with a product or service in the United Kingdom (UK) in 2014. According to the consumer survey, 10 percent of respondents wrote a review on an independent review website such as Trip Advisor when they were satisfied with a product/service, compared to 7 percent who said they would write a review when dissatisfied.

This dataset provides insights into eCommerce shopping preferences and trends among UK adults in 2024. The findings are derived from data collected from a sample of 2,017 UK adults regarding their shopping habits and influencing factors.Furthermore, hundreds of thousands online searches were analysed to collate the most up-to-date statistics.

Consumer trends time series dataset up to Quarter 1 (January to March) 2025.

Price quote data (for locally collected data only) and consumption segment indices that underpin consumer price inflation statistics, giving users access to the detailed data that are used in the construction of the UK’s inflation figures. The data are being made available for research purposes only and are not an accredited official statistic. From October 2024, private school fees and part-time education classes have been included in the consumption segment indices file. For more information on the introduction of consumption segments, please see the Consumer Prices Indices Technical Manual, 2019. Note that this dataset was previously called the consumer price inflation item indices and price quotes dataset.

United States Imports: Services: UK: Other Business (OB) data was reported at 13.058 USD bn in 2016. This records a decrease from the previous number of 13.931 USD bn for 2015. United States Imports: Services: UK: Other Business (OB) data is updated yearly, averaging 12.526 USD bn from Dec 2006 (Median) to 2016, with 11 observations. The data reached an all-time high of 13.931 USD bn in 2015 and a record low of 8.379 USD bn in 2006. United States Imports: Services: UK: Other Business (OB) data remains active status in CEIC and is reported by Bureau of Economic Analysis. The data is categorized under Global Database’s USA – Table US.JA027: Trade Statistics: Services: United Kingdom.

In the 3 years to March 2021, white British families were the most likely to receive a type of state support.

This statistical release presents the most recent monthly figures for NHS-funded maternity services in England, from data submitted to the Maternity Services Data Set (MSDS). This is the latest report from the newest version of the data set, MSDS.v.2, which has been in place since April 2019. The new data set was a significant change which added support for key policy initiatives such as continuity of carer, as well as increased flexibility through the introduction of new clinical coding. This was a major change, so data quality and coverage initially reduced from the levels seen in earlier publications. MSDS.v.2 data completeness improved over time, and we are looking at ways of supporting further improvements. Data derived from SNOMED codes is used in some measures such as those for smoking at booking and delivery, and birth weight, and others will follow in later publications. SNOMED data is also included in some of the published Clinical Quality Improvement Metrics (CQIMs), where rules have been applied to ensure measure rates are calculated only where data quality is high enough. System suppliers are at different stages of development and delivery to trusts. In some cases, this has limited the aspects of data that can be submitted in the MSDS. To help Trusts understand to what extent they met the Clinical Negligence Scheme for Trusts (CNST) Maternity Incentive Scheme (MIS) Data Quality Criteria for Safety Action 2, we are producing a CNST Scorecard Dashboard showing trust performance against this criteria. This dashboard can be accessed via a link below, and now includes final data for July 2023 which is the assessment month for several of the criteria. These statistics are classified as experimental and should be used with caution. Experimental statistics are new official statistics undergoing evaluation. More information about experimental statistics can be found on the UK Statistics Authority website. The percentages presented in this report are based on rounded figures and therefore may not total to 100%.

Most consumers interviewed in a 2023 UK survey said they would prefer buying from a company that offered good products or services. About 59 percent of respondents in the age groups of 18 to 34 years and 34 to 54 years said so, along with 63 percent of those 55 years or older.

This statistical release presents experimental statistics on government grants spending for the financial year 2019 to 2020. The scope of this release is covered in the Government Grants Statistics 2019 to 2020.

Government Grants Management Function (GGMF) works closely with government departments to understand and resolve data quality issues; with this dataset being the most complete view of government grant spending published to date. In the https://draft-origin.publishing.service.gov.uk/government/statistics/government-grants-statistics-2019-20/2019-20-government-grants-statistics" class="govuk-link">Government grants statistics 2019 to 2020 we provide a number of notes and caveats that will help inform the interpretation of this data.

We continually seek to improve these annual publications and we encourage you to fill out our https://docs.google.com/forms/d/e/1FAIpQLSeLFZ1fQtS_LYlQ_UZPG3xtYnSPbtZvvMkK-VAqc5apn8cyFQ/viewform" class="govuk-link">feedback form if you use these statistics.

This is a report on NHS-funded Community Services for children and young people aged 18 years or under using data from the new Children and Young People's Health Services (CYPHS) data set reported in England for activity for November 2016. The CYPHS is a patient-level dataset providing information relating to NHS-funded community services for children and young people aged 18 years or under. These services can include health centres, schools and mental health trusts. The data collected includes personal and demographic information, diagnoses including long-term conditions and childhood disabilities and care events plus screening activities. It has been developed as part of the Maternity and Children's Data Set (MCDS) Project to achieve better outcomes of care for children and young people. It provides data that will be used to improve clinical quality and service efficiency, in a way that improves health and reduces inequalities. These statistics are classified as experimental and should be used with caution. Experimental statistics are new official statistics undergoing evaluation. They are published in order to involve users and stakeholders in their development and as a means to build in quality at an early stage. More information about experimental statistics can be found on the UK Statistics Authority website.