In 2023, customer service teams in the energy, resources, and industrials industry had the highest uptake of AI usage with 60 percent of respondents claiming that it had been used at their workplace. The automotive industry had 30 percent of respondents claiming AI had some kind of usage in their workplace when it came to matters within their customer service teams.

Graph and download economic data for Employed full time: Wage and salary workers: Customer service representatives occupations: 16 years and over (LEU0254500400A) from 2000 to 2024 about occupation, full-time, salaries, workers, 16 years +, wages, services, employment, and USA.

[198+ Pages Report] Global graph database market size & share estimated to be worth USD 5.2 Billion in the year 2026, growing at a CAGR value of 21.7% during the forecast period of 2021-2026.

In 2023, the most positive impact of AI on customer service metrics was in resolution time, with almost 70 percent of customer service leaders who claimed this was the case. Joint-second in the list were costs and employee satisfaction with 65 percent of respondents who stated AI had a positive impact on these customer service metrics.

Knowledge Graph Market size was valued at USD 7.19 Billion in 2024 and is expected to reach USD 4.1 Billion by 2032, growing at a CAGR of 18.1% from 2025 to 2032.

Knowledge Graph Market Drivers

Enhanced Data Integration and Analysis:
Knowledge graphs excel at integrating and analyzing data from diverse sources, including structured, semi-structured, and unstructured data. This enables organizations to gain a holistic view of information and make more informed decisions.
Improved Search and Information Retrieval:
Knowledge graphs provide a more semantic understanding of information, enabling more accurate and relevant search results.
Instead of just keyword matching, knowledge graphs understand the relationships between entities and provide more contextually relevant information.
Personalized Experiences:
Knowledge graphs can be used to personalize user experiences by understanding individual preferences, interests, and behaviors.
This is crucial for applications like personalized recommendations, targeted advertising, and customer service.
AI and Machine Learning:
Knowledge graphs are essential for powering AI and machine learning applications, such as chatbots, recommendation systems, and fraud detection.
They provide a structured representation of knowledge that AI/ML models can easily understand and utilize.
Business Intelligence and Decision Making:
Knowledge graphs can help businesses gain deeper insights into their customers, markets, and operations.
They can be used to identify trends, predict future outcomes, and make more informed business decisions.

Graph and download economic data for Employed full time: Wage and salary workers: Customer service representatives occupations: 16 years and over: Women (LEU0254714000A) from 2000 to 2024 about occupation, females, full-time, salaries, workers, 16 years +, wages, services, employment, and USA.

United States - Employed full time: Wage and salary workers: Customer service representatives occupations: 16 years and over: Women was 1284.00000 Thous. of Persons in January of 2024, according to the United States Federal Reserve. Historically, United States - Employed full time: Wage and salary workers: Customer service representatives occupations: 16 years and over: Women reached a record high of 1426.00000 in January of 2023 and a record low of 967.00000 in January of 2004. Trading Economics provides the current actual value, an historical data chart and related indicators for United States - Employed full time: Wage and salary workers: Customer service representatives occupations: 16 years and over: Women - last updated from the United States Federal Reserve on March of 2025.

United States - Employed full time: Wage and salary workers: Customer service representatives occupations: 16 years and over was 1936.00000 Thous. of Persons in January of 2024, according to the United States Federal Reserve. Historically, United States - Employed full time: Wage and salary workers: Customer service representatives occupations: 16 years and over reached a record high of 2157.00000 in January of 2023 and a record low of 1379.00000 in January of 2004. Trading Economics provides the current actual value, an historical data chart and related indicators for United States - Employed full time: Wage and salary workers: Customer service representatives occupations: 16 years and over - last updated from the United States Federal Reserve on March of 2025.

This statistic shows the market demand of marketing, planning and customer services in the aerospace industry in 2017 and 2037, by region. In 2037, it is expected that the demand of marketing, planning and customer services in the aerospace industry will grow to approximately 14.08 billion U.S. dollars in the Asia Pacific region.

United States - Consumer Price Index for All Urban Consumers: Energy Services in U.S. City Average was 275.93900 Index 1982-84=100 in February of 2025, according to the United States Federal Reserve. Historically, United States - Consumer Price Index for All Urban Consumers: Energy Services in U.S. City Average reached a record high of 275.93900 in February of 2025 and a record low of 18.20000 in June of 1947. Trading Economics provides the current actual value, an historical data chart and related indicators for United States - Consumer Price Index for All Urban Consumers: Energy Services in U.S. City Average - last updated from the United States Federal Reserve on March of 2025.

The graph database market is experiencing robust growth, projected to reach $5.97 billion in 2025 and maintain a Compound Annual Growth Rate (CAGR) of 24.4% from 2025 to 2033. This expansion is fueled by the increasing need for managing complex, interconnected data across diverse industries. The rising adoption of big data analytics, the demand for improved data visualization and real-time insights, and the need for flexible data modeling are key drivers. Growth is particularly strong in sectors like financial services, where fraud detection and risk management rely on analyzing intricate relationships within data, and in telecommunications, where network optimization and customer relationship management benefit from graph databases' capabilities. Furthermore, the emergence of cloud-based graph database solutions is simplifying deployment and reducing infrastructure costs, thereby accelerating market adoption among both large enterprises and SMEs. The market segmentation reveals significant regional variations, with North America currently dominating due to early adoption and technological advancements, followed by Europe and APAC. However, APAC is expected to witness significant growth in the coming years, driven by increasing digitalization and government initiatives in countries like China and India. The competitive landscape is characterized by a mix of established players like Amazon, Microsoft, and Oracle, and emerging specialized graph database vendors such as Neo4j and TigerGraph. These companies are focusing on enhancing their offerings through continuous innovation in areas such as query performance, scalability, and integration with other data management technologies. The market is also witnessing increasing competition from NoSQL and NewSQL databases offering graph capabilities, leading to a focus on differentiation through specialized features and robust customer support. Industry challenges include the complexities associated with implementing and managing graph databases, the need for specialized skills, and the potential for data security concerns. Despite these challenges, the continued expansion of data volumes and the increasing demand for advanced analytics solutions will drive sustained growth in the graph database market throughout the forecast period.

Graph and download economic data for Expenditures: Residential Phone Service, VOIP, and Phone Cards by Number of Earners: Consumer Units of Two or More People, Three or More Earners (CXURESPHONELB0707M) from 2013 to 2023 about phone, telecom, residential, expenditures, consumer, services, persons, and USA.

United States - Consumer Price Index for All Urban Consumers: Information Technology, Hardware and Services in U.S. City Average was 6.80500 Index Dec 1988=100 in February of 2025, according to the United States Federal Reserve. Historically, United States - Consumer Price Index for All Urban Consumers: Information Technology, Hardware and Services in U.S. City Average reached a record high of 13.00000 in January of 2006 and a record low of 6.72100 in December of 2024. Trading Economics provides the current actual value, an historical data chart and related indicators for United States - Consumer Price Index for All Urban Consumers: Information Technology, Hardware and Services in U.S. City Average - last updated from the United States Federal Reserve on March of 2025.

During a May 2022 survey, 94 percent of responding customers stated that a positive customer service experience made them more likely to purchase again. Moreover, 82 percent of customers would recommend a company based solely on excellent customer service.

United States - Consumer Price Index for All Urban Consumers: Personal Care Services in U.S. City Average was 353.16500 Index 1982-84=100 in February of 2025, according to the United States Federal Reserve. Historically, United States - Consumer Price Index for All Urban Consumers: Personal Care Services in U.S. City Average reached a record high of 353.16500 in February of 2025 and a record low of 23.90000 in March of 1953. Trading Economics provides the current actual value, an historical data chart and related indicators for United States - Consumer Price Index for All Urban Consumers: Personal Care Services in U.S. City Average - last updated from the United States Federal Reserve on March of 2025.

United States - Consumer Price Index for All Urban Consumers: Energy Services in South - Size Class A was 212.06700 Index 1982-1984=100 in July of 2021, according to the United States Federal Reserve. Historically, United States - Consumer Price Index for All Urban Consumers: Energy Services in South - Size Class A reached a record high of 217.25400 in July of 2008 and a record low of 96.30000 in January of 1987. Trading Economics provides the current actual value, an historical data chart and related indicators for United States - Consumer Price Index for All Urban Consumers: Energy Services in South - Size Class A - last updated from the United States Federal Reserve on March of 2025.

United States - Consumer Debt Service Payments as a Percent of Disposable Personal Income was 5.51% in October of 2024, according to the United States Federal Reserve. Historically, United States - Consumer Debt Service Payments as a Percent of Disposable Personal Income reached a record high of 7.31 in October of 2005 and a record low of 4.31 in January of 2021. Trading Economics provides the current actual value, an historical data chart and related indicators for United States - Consumer Debt Service Payments as a Percent of Disposable Personal Income - last updated from the United States Federal Reserve on March of 2025.

United States - Consumer Price Index for All Urban Consumers: Medical Care in U.S. City Average was 572.79700 Index 1982-84=100 in February of 2025, according to the United States Federal Reserve. Historically, United States - Consumer Price Index for All Urban Consumers: Medical Care in U.S. City Average reached a record high of 572.79700 in February of 2025 and a record low of 13.20000 in January of 1947. Trading Economics provides the current actual value, an historical data chart and related indicators for United States - Consumer Price Index for All Urban Consumers: Medical Care in U.S. City Average - last updated from the United States Federal Reserve on March of 2025.

Graph and download economic data for Customer Service Job Postings on Indeed in the United States (IHLIDXUSTPCUSTSERV) from 2020-02-01 to 2025-03-14 about jobs, services, and USA.

United States - Employed full time: Median usual weekly nominal earnings (second quartile): Wage and salary workers: Customer service representatives occupations: 16 years and over: Men was 936.00000 $ in January of 2024, according to the United States Federal Reserve. Historically, United States - Employed full time: Median usual weekly nominal earnings (second quartile): Wage and salary workers: Customer service representatives occupations: 16 years and over: Men reached a record high of 936.00000 in January of 2024 and a record low of 555.00000 in January of 2000. Trading Economics provides the current actual value, an historical data chart and related indicators for United States - Employed full time: Median usual weekly nominal earnings (second quartile): Wage and salary workers: Customer service representatives occupations: 16 years and over: Men - last updated from the United States Federal Reserve on March of 2025.