This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020. During the 2020 survey, 40 percent of customers stated they stopped doing business with a company due to poor customer service.

This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand due to a poor customer service experience in 2018. During the survey, 62 percent of respondents from the United States stated that they have stopped doing business with a brand due to a poor customer service experience.

In 2023, the joint-top reasons for contacting customer service worldwide were reporting an issue of the product or service and requiring product or service information. ** percent of customer service leaders responded with these answers in relation to their businesses.

According to a survey conducted in the United States in 2024, only **** percent of consumers believe that using AI for customer service improves their online shopping experience. Most survey respondents, roughly ** percent, think that it depends on how it is used, while around ** percent believe that AI-powered customer service makes the shopping experience worse.

The Customer Service Customer Data Platforms (CDPs) market has emerged as a critical component in the ever-evolving landscape of customer engagement and service delivery. By allowing businesses to consolidate customer data from multiple sources into a single view, CDPs enable organizations to enhance their customer

This statistic shows the share of customers worldwide by their opinion about the most frustrating aspect of a poor customer service experience in 2018, by age. During the survey, 26 percent of respondents, aged between 18 and 34 years, cited not being able to resolve their issue on their own using self-service as one of the most frustrating aspect of a poor customer service experience.

The Customer Service Business Process Outsourcing (BPO) market has evolved into a pivotal sector within the global economy, redefining how companies manage customer interactions and enhance user experiences. By delegating customer service operations to specialized providers, businesses can focus on their core compet

The Customer Service Headsets market, a pivotal segment within the broader communications technology industry, has experienced significant growth over the past decade, driven by the increasing demand for efficient customer interaction and enhanced employee productivity. These headsets are essential tools for call ce

In 2022, the communication channel that was considered to be the easiest to use in customer service in the United States was a ******************. ** percent of respondents chose this as their answer, whereas only ** percent stated a live video chat was the easiest communication channel to use.

A quick service restaurant drive thru is where a customer can place their order, pay and be served, all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. In 2020, ** percent of respondents in the U.S. were highly or somewhat satisfied with the order accuracy at Starbucks drive-thru service. Meanwhile, the service that respondents were least satisfied with was speed of service, with ** percent being highly or somewhat satisfied.

This dataset contains select monthly performance statistics that DOI regularly reports to the Mayor's Office of Operations for 2010 - 2015. This dataset includes several indicators that are cummulated for the Mayor's Management Reports, such as the including numbers of complaints received by the Agency and the numbers of arrests made. This dataset also includes monthly statistics on the Agency's outreach efforts (anticorrupion and whistleblower lectures) as well customer service indicators (such as the number of emails received by the Agency).

The AI for Customer Service market is rapidly evolving, significantly transforming how businesses interact with their customers. By leveraging advanced technologies such as machine learning, natural language processing, and chatbots, companies can provide automated, efficient, and personalized customer support, ther

The Customer Service Chatbot market has rapidly evolved into a crucial component of modern business strategies, driven by the increasing demand for efficient, 24/7 customer support. Chatbots, powered by artificial intelligence (AI) and machine learning, enable organizations to enhance their customer interaction whil

The Digital Customer Service Platform market is rapidly evolving, transforming how businesses interact with their customers. As companies increasingly embrace digital transformation, these platforms have become essential tools for enhancing customer experiences and improving service efficiency. Defined as comprehens

The Customer Complaint Management Software market has emerged as an essential segment in the realm of customer service and business operations, empowering organizations to efficiently address, manage, and resolve customer complaints. This software plays a critical role in enhancing customer satisfaction and loyalty

This statistic shows the American Customer Satisfaction Index (ACSI®) scores for consumer shipping companies in the United States from 2017 through 2024. In 2024, the ACSI® score for FedEx stood at 80, an increase from 76 in 2023.

This statistic shows the share of customers by if they expect the representative to know their contact, product and service information/ history when they contact a brand or organization for customer service in 2018. During the survey, ** percent of respondents from the United States stated that they expect the customer service representative to know their contact, product and service information/ history.

The Contact Center as a Service (CCaaS) market has emerged as a pivotal solution for businesses seeking to enhance customer service without the complexities of traditional contact center infrastructure. By leveraging cloud-based technologies, CCaaS allows organizations to efficiently manage customer interactions acr

Covers satisfaction levels with AccessNI's customer service, including Communication, the Customer Service Helpline and the website.

Source agency: Northern Ireland Statistics and Research Agency

Designation: Official Statistics not designated as National Statistics

Language: English

Alternative title: AccessNI Customer Survey - Report