This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020. During the 2020 survey, 40 percent of customers stated they stopped doing business with a company due to poor customer service.

In 2023, the joint-top reasons for contacting customer service worldwide were reporting an issue of the product or service and requiring product or service information. ** percent of customer service leaders responded with these answers in relation to their businesses.

A collection of customer service statistics including number of telephone inquiries, correspondence, visitors etc.

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This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand due to a poor customer service experience in 2018. During the survey, 62 percent of respondents from the United States stated that they have stopped doing business with a brand due to a poor customer service experience.

A curated compilation of recent statistics and insights on AI in customer service, including adoption, market size, customer experience impacts, and business outcomes. The dataset aggregates figures from industry reports and articles and is maintained by Tidio.

Dept. of Planning Customer Service Annual Report FY21 Subpage.

In 2023, the contact channel most supported by customer service teams was e-mail. Approximately ** percent of customer service leaders worldwide stated this as their most supported contact channel. Roughly half of respondents claimed that chat was their most supported channel within their customer service team.

The Customer Service Customer Data Platforms (CDPs) market has emerged as a critical component in the ever-evolving landscape of customer engagement and service delivery. By allowing businesses to consolidate customer data from multiple sources into a single view, CDPs enable organizations to enhance their customer

The Customer Service Business Process Outsourcing (BPO) market has evolved into a pivotal sector within the global economy, redefining how companies manage customer interactions and enhance user experiences. By delegating customer service operations to specialized providers, businesses can focus on their core compet

According to a survey conducted in the United States in 2024, only **** percent of consumers believe that using AI for customer service improves their online shopping experience. Most survey respondents, roughly ** percent, think that it depends on how it is used, while around ** percent believe that AI-powered customer service makes the shopping experience worse.

Live chat has become a core tool for businesses aiming to deliver faster support, increase conversions, and build customer loyalty today. From retailers to SaaS brands, firms report measurable gains, higher order values, and happier customers once live chat becomes part of the customer journey. Industries such as e-commerce and...

The AI for Customer Service market is rapidly evolving, significantly transforming how businesses interact with their customers. By leveraging advanced technologies such as machine learning, natural language processing, and chatbots, companies can provide automated, efficient, and personalized customer support, ther

The Customer Service Headsets market, a pivotal segment within the broader communications technology industry, has experienced significant growth over the past decade, driven by the increasing demand for efficient customer interaction and enhanced employee productivity. These headsets are essential tools for call ce

The Customer Service Chatbot market has rapidly evolved into a crucial component of modern business strategies, driven by the increasing demand for efficient, 24/7 customer support. Chatbots, powered by artificial intelligence (AI) and machine learning, enable organizations to enhance their customer interaction whil

One of the reasons behind AI-powered customer service is the preference for conversational AI over phone calls. In 2024, 82 percent of consumers stated they would use a chatbot instead of waiting for a customer representative to take their call. An outstanding 96 percent of surveyed shoppers believed that more companies should opt for chatbots over traditional customer support services.

This dataset contains select monthly performance statistics that DOI regularly reports to the Mayor's Office of Operations for 2010 - 2015. This dataset includes several indicators that are cummulated for the Mayor's Management Reports, such as the including numbers of complaints received by the Agency and the numbers of arrests made. This dataset also includes monthly statistics on the Agency's outreach efforts (anticorrupion and whistleblower lectures) as well customer service indicators (such as the number of emails received by the Agency).

The Contact Center as a Service (CCaaS) market has emerged as a pivotal solution for businesses seeking to enhance customer service without the complexities of traditional contact center infrastructure. By leveraging cloud-based technologies, CCaaS allows organizations to efficiently manage customer interactions acr

This statistic shows the share of customers worldwide by their opinion about the most frustrating aspect of a poor customer service experience in 2018, by age. During the survey, 26 percent of respondents, aged between 18 and 34 years, cited not being able to resolve their issue on their own using self-service as one of the most frustrating aspect of a poor customer service experience.

The call centers market has emerged as a critical component of customer service and experience management across various industries, serving as the frontline for customer interaction and support. In recent years, the market has witnessed exponential growth, driven by the increasing need for businesses to enhance cus

The Real Time Customer E-Care Services market has become an integral component of contemporary business operations, enabling organizations to engage with their customers efficiently and effectively. As businesses increasingly shift towards digital platforms, the demand for real-time customer care solutions has surge