German consumers gave insight into their expectations and preferences in regard to automation or human interaction in customer service in 2023. When looking at the responses by generation, Millennials were most likely to prefer the automated system in order to solve smaller issues, with almost 70 percent respondents, while also being most likely to expect a human to respond when directly contacting a company, with more than 65 percent.

In 2023, the ******** of contact center workers in the United States stated they agreed artificial intelligence (AI) had ******** customer service when it came to customer information tasks during their workday. ** percent agreed that AI had made their work easier.

In the Netherlands, the preference of human interaction or automated customer service varied by generation in 2023. When asked about whether or not they prefer automated services for solving simpler issues, Generation Z was most likely to prefer the automated system, with 70 percent respondent share. Both Millennials and Generation Z stated that they expect a human to immediately respond to them when contacting a company directly, both with around 72 percent share of respondents.

This statistic presents the leading twenty home care brands in the United States in 2023, ranked by consumer reach points. That year, Tide was the leading brand for home care in the United States, with approximately 313 million consumer reach points. Dawn and Clorox ranked in second and third place, with 295 million and 260 million consumer reach points, respectively.

During a 2022 survey carried out among consumers from the United States, 46 percent stated they were prepared to wait three days for a response from a brand they have contacted; 10 percent would find it acceptable to wait up to two weeks.

Community Services Statistics, October 2023 This is a monthly report on publicly funded community services for people of all ages using data from the Community Services Data Set (CSDS) reported in England for October 2023. It has been developed to help achieve better outcomes and provide data that will be used to commission services in a way that improves health, reduces inequalities, and supports service improvement and clinical quality. These statistics are classified as experimental and should be used with caution. Experimental statistics are new official statistics undergoing evaluation. More information about experimental statistics can be found on the UK Statistics Authority website (linked at the bottom of this page). A provisional data file for November 2023 is now included in this publication. Please note this is intended as an early view until providers submit a refresh of their data, which will be published next month.

Please note:

According to the National Customer Satisfaction Index (NCSI) 2023, Netflix scored the highest customer satisfaction index among over-the-top (OTT) streaming services in South Korea, at 80 out of 100 points. Other services indexed scored similarly high, with the lowest scoring 78 points.

Dataset contains counts and measures for individuals from the 2013, 2018, and 2023 Censuses. Data is available by statistical area 2.

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The variables included in this dataset are for the census usually resident population count (unless otherwise stated). All data is for level 1 of the classification (unless otherwise stated).

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The variables for part 1 of the dataset are:

• Census usually resident population count
• Census night population count
• Age (5-year groups)
• Age (life cycle groups)
• Median age
• Birthplace (NZ born/overseas born)
• Birthplace (broad geographic areas)
• Ethnicity (total responses) for level 1 and ‘Other Ethnicity’ grouped by ‘New Zealander’ and ‘Other Ethnicity nec’
• Māori descent indicator
• Languages spoken (total responses)
• Official language indicator
• Gender
• Cisgender and transgender status – census usually resident population count aged 15 years and over
• Sex at birth
• Rainbow/LGBTIQ+ indicator for the census usually resident population count aged 15 years and over
• Sexual identity for the census usually resident population count aged 15 years and over
• Legally registered relationship status for the census usually resident population count aged 15 years and over
• Partnership status in current relationship for the census usually resident population count aged 15 years and over
• Number of children born for the sex at birth female census usually resident population count aged 15 years and over
• Average number of children born for the sex at birth female census usually resident population count aged 15 years and over
• Religious affiliation (total responses)
• Cigarette smoking behaviour for the census usually resident population count aged 15 years and over
• Disability indicator for the census usually resident population count aged 5 years and over
• Difficulty communicating for the census usually resident population count aged 5 years and over
• Difficulty hearing for the census usually resident population count aged 5 years and over
• Difficulty remembering or concentrating for the census usually resident population count aged 5 years and over
• Difficulty seeing for the census usually resident population count aged 5 years and over
• Difficulty walking for the census usually resident population count aged 5 years and over
• Difficulty washing for the census usually resident population count aged 5 years and over.

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Download lookup file for part 1 from Stats NZ ArcGIS Online or embedded attachment in Stats NZ geographic data service. Download data table (excluding the geometry column for CSV files) using the instructions in the Koordinates help guide.

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Footnotes

Te Whata

Under the Mana Ōrite Relationship Agreement, Te Kāhui Raraunga (TKR) will be publishing Māori descent and iwi affiliation data from the 2023 Census in partnership with Stats NZ. This will be available on Te Whata, a TKR platform.

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Geographical boundaries

Statistical standard for geographic areas 2023 (updated December 2023) has information about geographic boundaries as of 1 January 2023. Address data from 2013 and 2018 Censuses was updated to be consistent with the 2023 areas. Due to the changes in area boundaries and coding methodologies, 2013 and 2018 counts published in 2023 may be slightly different to those published in 2013 or 2018.

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Subnational census usually resident population

The census usually resident population count of an area (subnational count) is a count of all people who usually live in that area and were present in New Zealand on census night. It excludes visitors from overseas, visitors from elsewhere in New Zealand, and residents temporarily overseas on census night. For example, a person who usually lives in Christchurch city and is visiting Wellington city on census night will be included in the census usually resident population count of Christchurch city.

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Population counts

Stats NZ publishes a number of different population counts, each using a different definition and methodology. Population statistics – user guide has more information about different counts.

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Caution using time series

Time series data should be interpreted with care due to changes in census methodology and differences in response rates between censuses. The 2023 and 2018 Censuses used a combined census methodology (using census responses and administrative data), while the 2013 Census used a full-field enumeration methodology (with no use of administrative data).

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Study participation time series

In the 2013 Census study participation was only collected for the census usually resident population count aged 15 years and over.

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About the 2023 Census dataset

For information on the 2023 dataset see Using a combined census model for the 2023 Census. We combined data from the census forms with administrative data to create the 2023 Census dataset, which meets Stats NZ's quality criteria for population structure information. We added real data about real people to the dataset where we were confident the people who hadn’t completed a census form (which is known as admin enumeration) will be counted. We also used data from the 2018 and 2013 Censuses, administrative data sources, and statistical imputation methods to fill in some missing characteristics of people and dwellings.

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Data quality

The quality of data in the 2023 Census is assessed using the quality rating scale and the quality assurance framework to determine whether data is fit for purpose and suitable for release. Data quality assurance in the 2023 Census has more information.

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Concept descriptions and quality ratings

Data quality ratings for 2023 Census variables has additional details about variables found within totals by topic, for example, definitions and data quality.

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Disability indicator

This data should not be used as an official measure of disability prevalence. Disability prevalence estimates are only available from the 2023 Household Disability Survey. Household Disability Survey 2023: Final content has more information about the survey.

Activity limitations are measured using the Washington Group Short Set (WGSS). The WGSS asks about six basic activities that a person might have difficulty with: seeing, hearing, walking or climbing stairs, remembering or concentrating, washing all over or dressing, and communicating. A person was classified as disabled in the 2023 Census if there was at least one of these activities that they had a lot of difficulty with or could not do at all.

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Using data for good

Stats NZ expects that, when working with census data, it is done so with a positive purpose, as outlined in the Māori Data Governance Model (Data Iwi Leaders Group, 2023). This model states that "data should support transformative outcomes and should uplift and strengthen our relationships with each other and with our environments. The avoidance of harm is the minimum expectation for data use. Māori data should also contribute to iwi and hapū tino rangatiratanga”.

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Confidentiality

The 2023 Census confidentiality rules have been applied to 2013, 2018, and 2023 data. These rules protect the confidentiality of individuals, families, households, dwellings, and undertakings in 2023 Census data. Counts are calculated using fixed random rounding to base 3 (FRR3) and suppression of ‘sensitive’ counts less than six, where tables report multiple geographic variables and/or small populations. Individual figures may not always sum to stated totals. Applying confidentiality rules to 2023 Census data and summary of changes since 2018 and 2013 Censuses has more information about 2023 Census confidentiality rules.

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Measures

Measures like averages, medians, and other quantiles are calculated from unrounded counts, with input noise added to or subtracted from each contributing value during measures calculations. Averages and medians based on less than six units (e.g. individuals, dwellings, households, families, or extended families) are suppressed. This suppression threshold changes for other quantiles. Where the cells have been suppressed, a placeholder value has been used.

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Percentages

To calculate percentages, divide the figure for the category of interest by the figure for 'Total stated' where this applies.

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Symbol

-997 Not available

-999 Confidential

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Inconsistencies in definitions

Please note that there may be differences in definitions between census classifications and those used for other data collections.

This dataset contains information about the use of the governmental electronic notification service MNotify for the year 2023. The data shall include the total number of notifications sent and their distribution across different communication channels.

Dataset contains counts and measures for households from the 2013, 2018, and 2023 Censuses. Data is available by statistical area 2.

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The variables included in this dataset are for households in occupied private dwellings (unless otherwise stated). All data is for level 1 of the classification (unless otherwise stated):

• Count of households in occupied private dwellings
• Access to telecommunication systems (total responses)
• Household crowding index for levels 1 and 2
• Household composition
• Number of usual residents in household
• Average number of usual residents in household
• Number of motor vehicles
• Sector of landlord for households in rented occupied private dwellings
• Tenure of household
• Total household income
• Median ($) total household income
• Weekly rent paid by household for households in rented occupied private dwellings
• Median ($) weekly rent paid by household for households in rented occupied private dwellings.

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Download lookup file from Stats NZ ArcGIS Online or embedded attachment in Stats NZ geographic data service. Download data table (excluding the geometry column for CSV files) using the instructions in the Koordinates help guide.

​

Footnotes

Geographical boundaries

Statistical standard for geographic areas 2023 (updated December 2023) has information about geographic boundaries as of 1 January 2023. Address data from 2013 and 2018 Censuses was updated to be consistent with the 2023 areas. Due to the changes in area boundaries and coding methodologies, 2013 and 2018 counts published in 2023 may be slightly different to those published in 2013 or 2018.

​

Caution using time series

Time series data should be interpreted with care due to changes in census methodology and differences in response rates between censuses. The 2023 and 2018 Censuses used a combined census methodology (using census responses and administrative data), while the 2013 Census used a full-field enumeration methodology (with no use of administrative data).

​

About the 2023 Census dataset

For information on the 2023 dataset see Using a combined census model for the 2023 Census. We combined data from the census forms with administrative data to create the 2023 Census dataset, which meets Stats NZ's quality criteria for population structure information. We added real data about real people to the dataset where we were confident the people who hadn’t completed a census form (which is known as admin enumeration) will be counted. We also used data from the 2018 and 2013 Censuses, administrative data sources, and statistical imputation methods to fill in some missing characteristics of people and dwellings.

​

Data quality

The quality of data in the 2023 Census is assessed using the quality rating scale and the quality assurance framework to determine whether data is fit for purpose and suitable for release. Data quality assurance in the 2023 Census has more information.

​

Concept descriptions and quality ratings

Data quality ratings for 2023 Census variables has additional details about variables found within totals by topic, for example, definitions and data quality.

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Household crowding

Household crowding is based on the Canadian National Occupancy Standard (CNOS). It calculates the number of bedrooms needed based on the demographic composition of the household. The household crowding index methodology for 2023 Census has been updated to use gender instead of sex. Household crowding should be used with caution for small geographical areas due to high volatility between census years as a result of population change and urban development. There may be additional volatility in areas affected by the cyclone, particularly in Gisborne and Hawke's Bay. Household crowding index – 2023 Census has details on how the methodology has changed, differences from 2018 Census, and more.

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Using data for good

Stats NZ expects that, when working with census data, it is done so with a positive purpose, as outlined in the Māori Data Governance Model (Data Iwi Leaders Group, 2023). This model states that "data should support transformative outcomes and should uplift and strengthen our relationships with each other and with our environments. The avoidance of harm is the minimum expectation for data use. Māori data should also contribute to iwi and hapū tino rangatiratanga”.

​

Confidentiality

The 2023 Census confidentiality rules have been applied to 2013, 2018, and 2023 data. These rules protect the confidentiality of individuals, families, households, dwellings, and undertakings in 2023 Census data. Counts are calculated using fixed random rounding to base 3 (FRR3) and suppression of ‘sensitive’ counts less than six, where tables report multiple geographic variables and/or small populations. Individual figures may not always sum to stated totals. Applying confidentiality rules to 2023 Census data and summary of changes since 2018 and 2013 Censuses has more information about 2023 Census confidentiality rules.

​

Measures

Measures like averages, medians, and other quantiles are calculated from unrounded counts, with input noise added to or subtracted from each contributing value during measures calculations. Averages and medians based on less than six units (e.g. individuals, dwellings, households, families, or extended families) are suppressed. This suppression threshold changes for other quantiles. Where the cells have been suppressed, a placeholder value has been used.

​

Percentages

To calculate percentages, divide the figure for the category of interest by the figure for 'Total stated' where this applies.

​

Symbol

-997 Not available

-999 Confidential

​

Inconsistencies in definitions

Please note that there may be differences in definitions between census classifications and those used for other data collections.

Graph and download economic data for Expenditures: Utilities, Fuels, and Public Services by Size of Consumer Unit: Three People in Consumer Unit (CXUUTILSLB0505M) from 1984 to 2023 about consumer unit, public, utilities, fuels, expenditures, services, persons, and USA.

Map shows the percentage change in number of occupied and unoccupied private dwellings between the 2018 and 2023 Censuses.Download lookup file from Stats NZ ArcGIS Online or Stats NZ geographic data service.FootnotesGeographical boundariesStatistical standard for geographic areas 2023 (updated December 2023) has information about geographic boundaries as of 1 January 2023. Address data from 2013 and 2018 Censuses was updated to be consistent with the 2023 areas. Due to the changes in area boundaries and coding methodologies, 2013 and 2018 counts published in 2023 may be slightly different to those published in 2013 or 2018. Caution using time series Time series data should be interpreted with care due to changes in census methodology and differences in response rates between censuses. The 2023 and 2018 Censuses used a combined census methodology (using census responses and administrative data), while the 2013 Census used a full-field enumeration methodology (with no use of administrative data). About the 2023 Census dataset For information on the 2023 dataset see Using a combined census model for the 2023 Census. We combined data from the census forms with administrative data to create the 2023 Census dataset, which meets Stats NZ's quality criteria for population structure information. We added real data about real people to the dataset where we were confident the people who hadn’t completed a census form (which is known as admin enumeration) will be counted. We also used data from the 2018 and 2013 Censuses, administrative data sources, and statistical imputation methods to fill in some missing characteristics of people and dwellings. Data quality The quality of data in the 2023 Census is assessed using the quality rating scale and the quality assurance framework to determine whether data is fit for purpose and suitable for release. Data quality assurance in the 2023 Census has more information.Quality rating of a variable The quality rating of a variable provides an overall evaluation of data quality for that variable, usually at the highest levels of classification. The quality ratings shown are for the 2023 Census unless stated. There is variability in the quality of data at smaller geographies. Data quality may also vary between censuses, for subpopulations, or when cross tabulated with other variables or at lower levels of the classification. Data quality ratings for 2023 Census variables has more information on quality ratings by variable. Dwelling occupancy status quality rating Dwelling occupancy status is rated as high quality. Dwelling occupancy status – 2023 Census: Information by concept has more information, for example, definitions and data quality.Dwelling type quality rating Dwelling type is rated as moderate quality. Dwelling type – 2023 Census: Information by concept has more information, for example, definitions and data quality.Using data for good Stats NZ expects that, when working with census data, it is done so with a positive purpose, as outlined in the Māori Data Governance Model (Data Iwi Leaders Group, 2023). This model states that "data should support transformative outcomes and should uplift and strengthen our relationships with each other and with our environments. The avoidance of harm is the minimum expectation for data use. Māori data should also contribute to iwi and hapū tino rangatiratanga”.Confidentiality The 2023 Census confidentiality rules have been applied to 2013, 2018, and 2023 data. These rules protect the confidentiality of individuals, families, households, dwellings, and undertakings in 2023 Census data. Counts are calculated using fixed random rounding to base 3 (FRR3) and suppression of ‘sensitive’ counts less than six, where tables report multiple geographic variables and/or small populations. Individual figures may not always sum to stated totals. Applying confidentiality rules to 2023 Census data and summary of changes since 2018 and 2013 Censuses has more information about 2023 Census confidentiality rules.Symbol-998 Not applicable-999 Confidential

The AI Video Analytics Software market has been experiencing significant growth as industries leverage advanced technologies to enhance their operational efficiency, security, and customer insights. As of 2023, the market size has reached approximately $3.4 billion, reflecting a robust compound annual growth rate (C

Graph and download economic data for Expenditures: Water and Other Public Services by Size of Consumer Unit: Four People in Consumer Unit (CXUWATERLB0506M) from 1984 to 2023 about water, consumer unit, public, expenditures, services, persons, and USA.

Graph and download economic data for Expenditures: Total Average Annual Expenditures: All Consumer Units (CXUTOTALEXPLB0101M) from 1984 to 2023 about consumer unit, average, expenditures, and USA.

This graph depicts the American customer satisfaction index scores for apparel companies in the United States from 2023 to 2024. Levi Strauss had the highest rating in both of these years. The index score is based on a ***-point scale.

Graph and download economic data for Expenditures: Water and Other Public Services by Composition of Consumer Unit: Married Couple Only Consumer Units (CXUWATERLB0603M) from 1984 to 2023 about married, water, consumer unit, public, expenditures, services, and USA.