In 2021, more than 48 percent of organizations worldwide revealed that for them one of the most important drivers of customer experience (CX) is improving customer engagement. During the survey, 45.7 percent of organizations stated that they are entirely satisfied with their organizations' current CX capability.

During a 2023 survey among senior marketing executives worldwide, it was found that basic information, such as first name, e-mail content, homepage, would be the most important type of data used for customer experience personalization, at 80 percent in 2024, compared to 39 percent in 2023. Purchase-based and advanced personalization techniques would also keep on growing and are expected to reach 62 and 70 percent in 2024, respectively.

During an April 2024 survey in the United States, approximately ** percent of responding customer experience (CX) professionals said individualized customer support made a personalized customer experience; ** percent of responding adult consumers agreed. However, customized products and services ranked second among CX experts, chosen by ** percent of them, while ** percent of participating consumers selected special offers and deals.

The Customer Experience (CX) Journey Mapping Tools market plays a pivotal role in shaping how businesses interact with their customers and understand their journey from initial contact to post-purchase engagement. As companies strive to enhance customer satisfaction and loyalty, these tools have emerged as essential

The Customer Experience (CX) Outsourced market has become an essential component for businesses striving to enhance customer engagement and satisfaction in an increasingly competitive landscape. As organizations recognize the critical role that exceptional customer experiences play in driving loyalty and revenue, ma

The Customer Experience (CX) Software market is at the forefront of business innovation, redefining how companies engage with their customers. As businesses increasingly recognize the importance of delivering exceptional customer experiences, CX software has emerged as a critical tool for enhancing customer interact

In 2021, the global revenue of the customer experience personalization and optimization software and services industry was estimated at *** billion U.S. dollars, and the source projected that it would increase to **** billion by 2026. That represents an increase of over ** percent in the presented period.

In a survey on customer experience (CX) among businesses conducted in the United States in 2021, participants were asked what are the main challenges to optimize customer journeys. The main challenge, indicated by 39.9 percent of the respondents, appeared to be the lack of inter-departmental collaboration. Agent capability followed, with almost 39 percent of the respondents.

The Oracle CX - Customer Experience Cloud Consulting Service market has emerged as a critical component for businesses aiming to enhance customer relationships and streamline interactions across various touchpoints. This market encompasses a suite of consulting services designed to help organizations effectively lev

Introduction

Zendesk Statistics: In 2024, Zendesk became a global leader in customer service solutions while marking a period in the customer experience (CX) industry with its continued innovation and expansion. Advancements in artificial intelligence (AI) and the company's strategic plans brought important developments. This article will highlight the important Zendesk statistics.

In 2021, 44.5 percent of organizations worldwide revealed that they perceive customer experience (CX) as a primary competitive differentiator. During the survey, 45 percent of organizations stated that they thought artificial intelligence solutions will reshape their customer experience (CX) in the next five years.

In 2019, 50.9 percent of organizations in the professional services sector revealed that a board level manager is responsible for customer experience (CX) within the organization. During the survey, 29.5 percent of organizations stated that one of the most important drivers of CX is improving customer engagement.

In a survey on customer experience (CX) among businesses conducted in the United States in 2019, participants were asked what the main factors negatively impacting customer journey and CX are. The main challenge, indicated by 62.3 percent of the respondents, appeared to be the ease of resolution, followed by the fact that customer data are not used effectively (47.5 percent).

CrimeStat III is a spatial statistics program for the analysis of crime incident locations, developed by Ned Levine and Associates under the direction of Ned Levine, PhD, that was funded by grants from the National Institute of Justice (grants 1997-IJ-CX-0040, 1999-IJ-CX-0044, 2002-IJ-CX-0007, and 2005-IJ-CX-K037). The program is Windows-based and interfaces with most desktop GIS programs. The purpose is to provide supplemental statistical tools to aid law enforcement agencies and criminal justice researchers in their crime mapping efforts. CrimeStat is being used by many police departments around the country as well as by criminal justice and other researchers. The program inputs incident locations (e.g., robbery locations) in 'dbf', 'shp', ASCII or ODBC-compliant formats using either spherical or projected coordinates. It calculates various spatial statistics and writes graphical objects to ArcGIS, MapInfo, Surfer for Windows, and other GIS packages. CrimeStat is organized into five sections: Data Setup Primary file - this is a file of incident or point locations with X and Y coordinates. The coordinate system can be either spherical (lat/lon) or projected. Intensity and weight values are allowed. Each incident can have an associated time value. Secondary file - this is an associated file of incident or point locations with X and Y coordinates. The coordinate system has to be the same as the primary file. Intensity and weight values are allowed. The secondary file is used for comparison with the primary file in the risk-adjusted nearest neighbor clustering routine and the duel kernel interpolation. Reference file - this is a grid file that overlays the study area. Normally, it is a regular grid though irregular ones can be imported. CrimeStat can generate the grid if given the X and Y coordinates for the lower-left and upper-right corners. Measurement parameters - This page identifies the type of distance measurement (direct, indirect or network) to be used and specifies parameters for the area of the study region and the length of the street network. CrimeStat III has the ability to utilize a network for linking points. Each segment can be weighted by travel time, travel speed, travel cost or simple distance. This allows the interaction between points to be estimated more realistically. Spatial Description Spatial distribution - statistics for describing the spatial distribution of incidents, such as the mean center, center of minimum distance, standard deviational ellipse, the convex hull, or directional mean. Spatial autocorrelation - statistics for describing the amount of spatial autocorrelation between zones, including general spatial autocorrelation indices - Moran's I , Geary's C, and the Getis-Ord General G, and correlograms that calculate spatial autocorrelation for different distance separations - the Moran, Geary, Getis-Ord correlograms. Several of these routines can simulate confidence intervals with a Monte Carlo simulation. Distance analysis I - statistics for describing properties of distances between incidents including nearest neighbor analysis, linear nearest neighbor analysis, and Ripley's K statistic. There is also a routine that assigns the primary points to the secondary points, either on the basis of nearest neighbor or point-in-polygon, and then sums the results by the secondary point values. Distance analysis II - calculates matrices representing the distance between points for the primary file, for the distance between the primary and secondary points, and for the distance between either the primary or secondary file and the grid. 'Hot spot' analysis I - routines for conducting 'hot spot' analysis including the mode, the fuzzy mode, hierarchical nearest neighbor clustering, and risk-adjusted nearest neighbor hierarchical clustering. The hierarchical nearest neighbor hot spots can be output as ellipses or convex hulls. 'Hot spot' analysis II - more routines for conducting hot spot analysis including the Spatial and Temporal Analysis of Crime (STAC), K-means clustering, Anselin's local Moran, and the Getis-Ord local G statistics. The STAC and K-means hot spots can be output as ellipses or convex hulls. All of these routines can simulate confidence intervals with a Monte Carlo simulation. Spatial Modeling Interpolation I - a single-variable kernel density estimation routine for producin

China Total Operated Flight: Regional Airlines: Cathay Pacific(CX) data was reported at 67.000 Unit in 17 May 2025. This stayed constant from the previous number of 67.000 Unit for 15 May 2025. China Total Operated Flight: Regional Airlines: Cathay Pacific(CX) data is updated daily, averaging 12.000 Unit from Jan 2019 (Median) to 17 May 2025, with 2316 observations. The data reached an all-time high of 80.000 Unit in 21 Apr 2025 and a record low of 0.000 Unit in 27 Mar 2021. China Total Operated Flight: Regional Airlines: Cathay Pacific(CX) data remains active status in CEIC and is reported by CEIC Data. The data is categorized under China Premium Database’s Transportation and Storage Sector – Table CN.TM: VariFlight Flight Statistics: Regional Airlines: Total Operated Flight.

During a March 2024 survey, approximately 67 percent of surveyed experience management (XM) professionals in the United States stated they would significantly or moderately increase emphasis on designing and launching new offerings for customers compared to the previous year. About 31 percent of the same respondents reported similar levels of emphasis, while three percent stated they would emphasize moderately or significantly less.

China Total Cancelled Flight: Regional Airlines: Cathay Pacific(CX) data was reported at 0.000 Unit in 17 May 2025. This records a decrease from the previous number of 2.000 Unit for 16 May 2025. China Total Cancelled Flight: Regional Airlines: Cathay Pacific(CX) data is updated daily, averaging 2.000 Unit from Jan 2019 (Median) to 17 May 2025, with 2317 observations. The data reached an all-time high of 46.000 Unit in 29 May 2024 and a record low of 0.000 Unit in 17 May 2025. China Total Cancelled Flight: Regional Airlines: Cathay Pacific(CX) data remains active status in CEIC and is reported by VariFlight. The data is categorized under China Premium Database’s Transportation and Storage Sector – Table CN.TM: VariFlight Flight Statistics: Regional Airlines: Total Cancelled Flight.

According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, more than 54 percent of respondents revealed that they perceived customer experience as a primary competitive differentiator.

During a survey conducted in France, Germany, the United Kingdom, and the United States in September 2021, approximately 46 percent of responding adults said they either stood neutral or disagreed with the idea of paying more for a great customer experience (CX). Around 37 percent of the interviewees agreed with the statement, while 17 percent stated they strongly agreed with it. About seven out of ten consumers said their interactions with companies met their expectations.

As of 2021, most organizations in the United States declared to use social media channels in customer experience (CX) for general social engagement and brand promotion. Moreover, roughly 53 percent of respondents used social media for customer service.