NOTE: The 311 dataset is currently showing incorrect values in the "Agency Name" column. Please use the "Agency" column in the interim while this is being resolved.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

This data set includes all channels of engagement in which a service request is created.

Refer to this link to learn more about BOS:311: https://www.cityofboston.gov/311/

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

NOTE: THIS DATA STOPPED UPDATING AS OF TUESDAY FEBRUARY 4, 2025 The City of Pittsburgh has transitioned to a new 311 system. We will be working on a new data connection to the Regional Data Center in the near future.

This data set shows 311 service requests in the City of Pittsburgh. This data is collected from the request intake software used by the 311 Response Center in the Department of Innovation & Performance. Requests are collected from phone calls, tweets, emails, a form on the City website, and through the 311 mobile application.

For more information, see the 311 Data User Guide.

For more information on 311 requests and the differences between the current and historical versions of the 311 data tables below, see the 311 Data User Guide​​.

If you are unable to download the 311 data due to a 504 Gateway Timeout error, use this link instead: https://tools.wprdc.org/downstream/29462525-62a6-45bf-9b5e-ad2e1c06348d

This data set shows 311 service requests in the City of Pittsburgh. This data is collected from the request intake software used by the 311 Response Center in the Department of Innovation & Performance. Requests are collected from phone calls, tweets, emails, a form on the City website, and through the 311 mobile application. For more information, see the 311 Data User Guide. If you are unable to download the 311 Data table due to a 504 Gateway Timeout error, use this link instead: https://tools.wprdc.org/downstream/76fda9d0-69be-4dd5-8108-0de7907fc5a4 NOTE: The data feed for this dataset is broken as of December 21st, 2022. We're working on restoring it.

311 Service Requests received by the City of Chicago. This dataset includes requests created after the launch of the new 311 system on 12/18/2018 and some records from the previous system, indicated in the LEGACY_RECORD column. For purposes of all columns indicating geographic areas or locations, please note that requests of the type 311 INFORMATION ONLY CALL often are entered with the address of the City's 311 Center.

311 is a City of Cleveland program for reporting complaints and submitting service requests for non-emergency issues, such as potholes or problems with trash pickups. For emergencies, dial 911. This dataset includes 311 requests filed since 2/29/24. All records filed before 2/29/24 are archived. To view this list of archived 311 requests, click here. More information on Cleveland 311 can be found here: https://www.clevelandohio.gov/311. Please note: Prior to the new system launching on 9/4/2024, some dates in the close_date field are after the true date of closure. Update FrequencyDaily around 7:00 AM EST Contacts:311 or Open Data Team (opendata@clevelandohio.gov) Data GlossaryThis dataset is based on the Open311 data standard. Column | Descriptionservice_request_id | The unique ID (reference number) of the service request created in the 311 system. service_name | The human-readable name of the service request type.division_responsible | The Division or operation unit responsible for fulfilling or otherwise addressing the service request. agency_responsible | The Department responsible for fulfilling or otherwise addressing the service request.status_description | A single-word indicator of the current state of the service request.address | Human-readable address or description of location.requested_date | The date and time when the service request was made.updated_datetime | The date and time when the service request was last modified.closed_date | Date and time the request record was closed or cancelled.target_date | The date by which the request is targeted to be addressed by the responsible Department. source | Mechanism or path by which the service request was received.parcelpin | The ID number for the parcel where the request is located.neighborhood | The neighborhood where the request is located.ward_name | The ward where the request is located (full name). Will be updated from 2014 to 2026 wards at the start of the 2026 council term.ward | The ward where the request is located (as a number). Will be updated from 2014 to 2026 wards at the start of the 2026 council term.ward_name_2014 | The 2014 ward where the request is located (full name).ward_2014 | The 2014 ward where the request is located (as a number).ward_name_2026 | The 2026 ward where the request is located (full name).ward_2026 | The 2026 ward where the request is located (as a number).lat | Latitude of the location in decimal degrees.long | Longitude of the location in decimal degrees. Related Data Products:Cleveland 311 Request Explorer Cleveland 311 Service Request Report

311 Service Request Data

311 Customer Service connects citizens with specially-trained customer service representatives ready to assist and facilitate City services including animals, potholes, solid waste collection, property maintenance, downed trees, etc. See more Online Service Requests at www.sanantonio.gov/311. NOTE: Data represents the past 365 days of the last upload date.

This dataset contains a listing of comments and requests from the public for the addition of a new or update to an existing NYC 311 service request/complaint type. This data is required to be published under Local Law 97 of 2022.

This is a dataset of 311 service requests for the City of Buffalo from July 2008 - May 2024. As of May 2024, a new 311 Service request was created, please visit https://data.buffalony.gov/Quality-of-Life/311-Service-Requests-May-2024-Present-/3tj7-3tdz/about_data

311 is a toll-free number reserved nationwide since 1997 for non-emergency calls to police and other government offices. The City of Buffalo 311 Call and Resolution Center provides citizens with fast, centralized access to city services. Register complaints, get information, and access non-emergency police services.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

This data includes all New York City 311 service requests from 2010 to the present, and is updated daily. 311 is a non-emergency number that provides access to non-emergency municipal services. This public dataset is hosted in Google BigQuery and is included in BigQuery's 1TB/mo of free tier processing. This means that each user receives 1TB of free BigQuery processing every month, which can be used to run queries on this public dataset. Watch this short video to learn how to get started quickly using BigQuery to access public datasets. What is BigQuery .

As described in https://data.cityofchicago.org/stories/s/311-Dataset-Changes-12-11-2018/d7nq-5g7t, the function of this dataset was replaced by https://data.cityofchicago.org/d/v6vf-nfxy. This dataset is historical-only. All 311 calls for open and vacant buildings reported to the City of Chicago since January 1, 2010. The information is updated daily with the previous day's calls added to the records. The data set provides the date of the 311 service request and the unique Service Request # attached to each request. For each request, the following information (as reported by the 311 caller) is available: address location of building; whether building is vacant or occupied; whether the building is open or boarded; entry point if building is open; whether non-residents are occupying or using the building, if the building appears dangerous or hazardous and if the building is vacant due to a fire.

Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are received by the Office of Unified Communications (OUC) through the Mayor's Call Center (311), citizens web intake at https://311.dc.gov, electronic and US mail service or via other methods of communication. The Office of Unified Communications (OUC) oversees the designated call center for all 311 calls and for all District 911 calls. Please also visit the DC 311 Service Request Map which allows the public to see service requests in the last 30 days. Users can view requests by Ward within charts. Just set the area filter to select service requests. Click on a service request to view details.

Information on all MC311 Service Requests received (via email or phone) since July 1, 2012. This data is updated daily. The PIO’s business requirement includes adding the following data elements to the new and enhanced open data site being proposed by DTS. This data is derived from requests for service which originate in the CSC, from the County’s web portal, and via “walk-ins” from county departments including but not limited to DHCA. • SLA – to indicate the number of days in county business days the department has to fulfill the request. County business days must exclude weekends, county holidays and days when the county is closed due to inclement weather (snow days, etc) per CountyStat’s business requirement. This field has been published in the existing MC311 Service Requests dataset with the field name ‘Attached Solution SLA Days’. • +/- SLA –to indicate the number of days a service request is over or under SLA as is currently measured by CountyStat. The following 4 fields will be added to fulfill this line item  # of days open – Number of County Business days the Service Request has been opened.  Within SLA Window? - To indicate the number of days a service request is over or under SLA as is currently measured by CountyStat.  SLA Yes – Number of days to fulfill the service request is under the SLA window.  SLA No -– Number of days to fulfill the service request is over the SLA window.

SUMMARY Dataset contains SF311 cases created since 7/1/2008 with location information.

UPDATE PROCESS This dataset updates daily.

HOW TO USE THIS DATASET Download data using 'export' button to the right. For more information on this dataset, visit the FAQ page.

Want to map the data in your neighborhood? Check out https://sf.connect.socrata.com/

For more information about Open311, see http://www.open311.org/.

This data contains pertinent information related to inquiries and service requests for the City and County of Denver. This data excludes personal information.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

This data set contains multiple descriptive fields related to service request entry. Request type, location (street, lat/long, etc.), date, city department responsible for the request, point of entry are examples. The intent of this data is to show the geographic distribution of service requests. Inquiries regarding specific requests can be obtained by calling 311 (704-336-7600) or routed through the Public Records Request Process: https://charlottenc.seamlessdocs.com/f/RequestRecords.