100+ datasets found
  1. A

    311 Service Requests

    • data.boston.gov
    csv, pdf
    Updated Oct 3, 2025
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    Boston 311 (2025). 311 Service Requests [Dataset]. https://data.boston.gov/dataset/311-service-requests
    Explore at:
    csv(122678569), csv(110983714), pdf, csv(23755820), csv(1821993), csv(136144072), csv(100742126), csv(47734647), csv(58646367), csv, csv(131619049), csv(131662036), csv(62808386), csv(2796509), pdf(88578), csv(4181582)Available download formats
    Dataset updated
    Oct 3, 2025
    Dataset authored and provided by
    Boston 311
    License

    ODC Public Domain Dedication and Licence (PDDL) v1.0http://www.opendatacommons.org/licenses/pddl/1.0/
    License information was derived automatically

    Description

    This data set includes all channels of engagement in which a service request is created.

    Refer to this link to learn more about BOS:311: https://www.cityofboston.gov/311/

    9/22/25 UPDATE: In October 2025, 311 service requests will begin transitioning to a new backend system; cases from the new system will populate a new and differently structured dataset. During the transition, some cases will populate in the current dataset ("311 Service Requests - 2025") and some cases will populate in the new dataset (not yet posted) depending on the type of service the case requires. The data dictionary labeled NEW SYSTEM corresponds to the dataset for the new system. The Data Transition Guide provides current information on which case types to find in which dataset as well as how to use old and new datasets together. We anticipate all cases will be transitioned to the new system by mid-2026. If you have any questions on the upcoming changes, you can contact doitbcstech@boston.gov.

  2. N

    NYC 311 Data

    • data.cityofnewyork.us
    Updated Sep 27, 2025
    + more versions
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    311 (2025). NYC 311 Data [Dataset]. https://data.cityofnewyork.us/Social-Services/NYC-311-Data/jrb2-thup
    Explore at:
    csv, tsv, xml, application/rssxml, application/rdfxml, kmz, kml, application/geo+jsonAvailable download formats
    Dataset updated
    Sep 27, 2025
    Authors
    311
    Description

    All 311 Service Requests from 2010 to present. This information is automatically updated daily.

    Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

    Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

    Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

    Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

    Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

  3. d

    311 Data

    • catalog.data.gov
    • gimi9.com
    • +1more
    Updated Jan 24, 2023
    + more versions
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    City of Pittsburgh (2023). 311 Data [Dataset]. https://catalog.data.gov/dataset/311-data
    Explore at:
    Dataset updated
    Jan 24, 2023
    Dataset provided by
    City of Pittsburgh
    Description

    This data set shows 311 service requests in the City of Pittsburgh. This data is collected from the request intake software used by the 311 Response Center in the Department of Innovation & Performance. Requests are collected from phone calls, tweets, emails, a form on the City website, and through the 311 mobile application. For more information, see the 311 Data User Guide. If you are unable to download the 311 Data table due to a 504 Gateway Timeout error, use this link instead: https://tools.wprdc.org/downstream/76fda9d0-69be-4dd5-8108-0de7907fc5a4 NOTE: The data feed for this dataset is broken as of December 21st, 2022. We're working on restoring it.

  4. C

    311 Data

    • data.wprdc.org
    csv, html, xlsx
    Updated May 1, 2025
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    City of Pittsburgh (2025). 311 Data [Dataset]. https://data.wprdc.org/dataset/311-data
    Explore at:
    csv, xlsx, html, csv(29885)Available download formats
    Dataset updated
    May 1, 2025
    Dataset authored and provided by
    City of Pittsburgh
    License

    Attribution 4.0 (CC BY 4.0)https://creativecommons.org/licenses/by/4.0/
    License information was derived automatically

    Description

    NOTE: THIS DATA STOPPED UPDATING AS OF TUESDAY FEBRUARY 4, 2025 The City of Pittsburgh has transitioned to a new 311 system. We will be working on a new data connection to the Regional Data Center in the near future.

    This data set shows 311 service requests in the City of Pittsburgh. This data is collected from the request intake software used by the 311 Response Center in the Department of Innovation & Performance. Requests are collected from phone calls, tweets, emails, a form on the City website, and through the 311 mobile application.

    For more information, see the 311 Data User Guide.

    For more information on 311 requests and the differences between the current and historical versions of the 311 data tables below, see the 311 Data User Guide​​.

    If you are unable to download the 311 data due to a 504 Gateway Timeout error, use this link instead: https://tools.wprdc.org/downstream/29462525-62a6-45bf-9b5e-ad2e1c06348d

  5. O

    311 Service Calls

    • data.sanantonio.gov
    csv, xlsx
    Updated Sep 28, 2025
    + more versions
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    311- City Services (2025). 311 Service Calls [Dataset]. https://data.sanantonio.gov/dataset/service-calls
    Explore at:
    csv(2114311), xlsx(17346), csv(14721574), csv(717651), csv(23852597), csv(42759826), csv(7640293), csv(5368359), csv(125267698), csv(34726098)Available download formats
    Dataset updated
    Sep 28, 2025
    Dataset authored and provided by
    311- City Services
    License

    Attribution 4.0 (CC BY 4.0)https://creativecommons.org/licenses/by/4.0/
    License information was derived automatically

    Description

    311 Customer Service connects citizens with specially-trained customer service representatives ready to assist and facilitate City services including animals, potholes, solid waste collection, property maintenance, downed trees, etc. See more Online Service Requests at www.sanantonio.gov/311. NOTE: Data represents the past 365 days of the last upload date.

  6. d

    311 Service Requests

    • catalog.data.gov
    • data.cityofchicago.org
    Updated Sep 27, 2025
    + more versions
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    data.cityofchicago.org (2025). 311 Service Requests [Dataset]. https://catalog.data.gov/dataset/311-service-requests
    Explore at:
    Dataset updated
    Sep 27, 2025
    Dataset provided by
    data.cityofchicago.org
    Description

    311 Service Requests received by the City of Chicago. This dataset includes requests created after the launch of the new 311 system on 12/18/2018 and some records from the previous system, indicated in the LEGACY_RECORD column. For purposes of all columns indicating geographic areas or locations, please note that requests of the type 311 INFORMATION ONLY CALL often are entered with the address of the City's 311 Center.

  7. d

    311 City Service Requests in 2023

    • catalog.data.gov
    • opendata.dc.gov
    Updated Feb 4, 2025
    + more versions
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    Office of Unified Communications (2025). 311 City Service Requests in 2023 [Dataset]. https://catalog.data.gov/dataset/311-city-service-requests-in-2023
    Explore at:
    Dataset updated
    Feb 4, 2025
    Dataset provided by
    Office of Unified Communications
    Description

    Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are received by the Office of Unified Communications (OUC) through the Mayor's Call Center (311), citizens web intake at https://311.dc.gov, electronic and US mail service or via other methods of communication. The Office of Unified Communications (OUC) oversees the designated call center for all 311 calls and for all District 911 calls. Please also visit the DC 311 Service Request Map which allows the public to see service requests in the last 30 days. Users can view requests by Ward within charts. Just set the area filter to select service requests. Click on a service request to view details.

  8. S

    311 Service Request Data

    • data.sanjoseca.gov
    csv
    Updated Oct 4, 2025
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    Information Technology (2025). 311 Service Request Data [Dataset]. https://data.sanjoseca.gov/dataset/311-service-request-data
    Explore at:
    csv(21628956), csv(7437314), csv(11433603), csv(945171), csv, csv(25123925), csv(24343692), csv(544283)Available download formats
    Dataset updated
    Oct 4, 2025
    Dataset authored and provided by
    Information Technology
    License

    CC0 1.0 Universal Public Domain Dedicationhttps://creativecommons.org/publicdomain/zero/1.0/
    License information was derived automatically

    Description

    311 Service Request Data

  9. N

    NYC 311 - Complaint Type & Descriptor & Count

    • data.cityofnewyork.us
    application/rdfxml +5
    Updated Oct 2, 2025
    + more versions
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    311 (2025). NYC 311 - Complaint Type & Descriptor & Count [Dataset]. https://data.cityofnewyork.us/Social-Services/NYC-311-Complaint-Type-Descriptor-Count/h9an-u3fn
    Explore at:
    json, application/rdfxml, csv, application/rssxml, xml, tsvAvailable download formats
    Dataset updated
    Oct 2, 2025
    Authors
    311
    Description

    All 311 Service Requests from 2010 to present. This information is automatically updated daily.

  10. N

    DSNY/ NYC 311 SR after 19 March

    • data.cityofnewyork.us
    Updated Oct 4, 2025
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    311 (2025). DSNY/ NYC 311 SR after 19 March [Dataset]. https://data.cityofnewyork.us/Social-Services/DSNY-NYC-311-SR-after-19-March/tz6g-famu
    Explore at:
    xml, application/rdfxml, tsv, csv, application/rssxml, application/geo+json, kml, kmzAvailable download formats
    Dataset updated
    Oct 4, 2025
    Authors
    311
    Description

    All 311 Service Requests from 2010 to present. This information is automatically updated daily.

    Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

    Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

    Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

    Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

    Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

  11. N

    311 Rodent Complaints

    • data.cityofnewyork.us
    Updated Oct 2, 2025
    + more versions
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    311 (2025). 311 Rodent Complaints [Dataset]. https://data.cityofnewyork.us/Social-Services/311-Rodent-Complaints/cvf2-zn8s
    Explore at:
    application/rssxml, xml, csv, application/rdfxml, tsv, kml, application/geo+json, kmzAvailable download formats
    Dataset updated
    Oct 2, 2025
    Authors
    311
    Description

    All 311 Service Requests from 2010 to present. This information is automatically updated daily.

    Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

    Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

    Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

    Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

    Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

  12. L

    MyLA311 Service Request Data 2023

    • data.lacity.org
    Updated Sep 19, 2025
    + more versions
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    City of Los Angeles - Information Technology Agency (2025). MyLA311 Service Request Data 2023 [Dataset]. https://data.lacity.org/City-Infrastructure-Service-Requests/MyLA311-Service-Request-Data-2023/4a4x-mna2
    Explore at:
    kml, xlsx, csv, application/geo+json, kmz, xmlAvailable download formats
    Dataset updated
    Sep 19, 2025
    Dataset authored and provided by
    City of Los Angeles - Information Technology Agency
    License

    CC0 1.0 Universal Public Domain Dedicationhttps://creativecommons.org/publicdomain/zero/1.0/
    License information was derived automatically

    Description

    Service request data from MyLA311. This includes requests submitted via 3-1-1, call centers, email, mobile apps, website, and other sources.

  13. O

    MC311 Service Requests

    • data.montgomerycountymd.gov
    • gimi9.com
    • +3more
    csv, xlsx, xml
    Updated Oct 3, 2025
    + more versions
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    Montgomery County, MD Government (2025). MC311 Service Requests [Dataset]. https://data.montgomerycountymd.gov/Government/MC311-Service-Requests/xtyh-brr2
    Explore at:
    csv, xml, xlsxAvailable download formats
    Dataset updated
    Oct 3, 2025
    Dataset authored and provided by
    Montgomery County, MD Government
    Description

    Information on all MC311 Service Requests received (via email or phone) since July 1, 2012. This data is updated daily. The PIO’s business requirement includes adding the following data elements to the new and enhanced open data site being proposed by DTS. This data is derived from requests for service which originate in the CSC, from the County’s web portal, and via “walk-ins” from county departments including but not limited to DHCA. • SLA – to indicate the number of days in county business days the department has to fulfill the request. County business days must exclude weekends, county holidays and days when the county is closed due to inclement weather (snow days, etc) per CountyStat’s business requirement. This field has been published in the existing MC311 Service Requests dataset with the field name ‘Attached Solution SLA Days’. • +/- SLA –to indicate the number of days a service request is over or under SLA as is currently measured by CountyStat. The following 4 fields will be added to fulfill this line item  # of days open – Number of County Business days the Service Request has been opened.  Within SLA Window? - To indicate the number of days a service request is over or under SLA as is currently measured by CountyStat.  SLA Yes – Number of days to fulfill the service request is under the SLA window.  SLA No -– Number of days to fulfill the service request is over the SLA window.

  14. d

    Public feedback on 311 request/complaint types

    • catalog.data.gov
    • data.cityofnewyork.us
    • +1more
    Updated Aug 30, 2025
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    data.cityofnewyork.us (2025). Public feedback on 311 request/complaint types [Dataset]. https://catalog.data.gov/dataset/public-feedback-on-311-request-complaint-types
    Explore at:
    Dataset updated
    Aug 30, 2025
    Dataset provided by
    data.cityofnewyork.us
    Description

    This dataset contains a listing of comments and requests from the public for the addition of a new or update to an existing NYC 311 service request/complaint type. This data is required to be published under Local Law 97 of 2022.

  15. N

    311 Water System Complaints

    • data.cityofnewyork.us
    Updated Oct 1, 2025
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    311 (2025). 311 Water System Complaints [Dataset]. https://data.cityofnewyork.us/widgets/w37s-kvtv?mobile_redirect=true
    Explore at:
    csv, application/geo+json, kml, xml, application/rssxml, application/rdfxml, tsv, kmzAvailable download formats
    Dataset updated
    Oct 1, 2025
    Authors
    311
    Description

    All 311 Service Requests from 2010 to present. This information is automatically updated daily.

    Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

    Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

    Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

    Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

    Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

  16. d

    311 Call Center Inquiry

    • catalog.data.gov
    • data.cityofnewyork.us
    • +2more
    Updated Sep 7, 2025
    + more versions
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    data.cityofnewyork.us (2025). 311 Call Center Inquiry [Dataset]. https://catalog.data.gov/dataset/311-call-center-inquiry
    Explore at:
    Dataset updated
    Sep 7, 2025
    Dataset provided by
    data.cityofnewyork.us
    Description

    Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher. The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic. Click here for the data dictionary.

  17. N

    DOT and NYPD

    • data.cityofnewyork.us
    Updated Sep 26, 2025
    + more versions
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    311 (2025). DOT and NYPD [Dataset]. https://data.cityofnewyork.us/Social-Services/DOT-and-NYPD/sj93-7yju
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    csv, tsv, application/rdfxml, xml, application/rssxml, kml, kmz, application/geo+jsonAvailable download formats
    Dataset updated
    Sep 26, 2025
    Authors
    311
    Description

    All 311 Service Requests from 2010 to present. This information is automatically updated daily.

    Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

    Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

    Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

    Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

    Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

  18. N

    311 Sewer Complaints

    • data.cityofnewyork.us
    Updated Sep 28, 2025
    + more versions
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    311 (2025). 311 Sewer Complaints [Dataset]. https://data.cityofnewyork.us/widgets/p7jg-b4v8
    Explore at:
    kml, csv, application/rdfxml, application/rssxml, application/geo+json, tsv, kmz, xmlAvailable download formats
    Dataset updated
    Sep 28, 2025
    Authors
    311
    Description

    All 311 Service Requests from 2010 to present. This information is automatically updated daily.

    Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

    Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

    Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

    Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

    Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

  19. C

    FOIA Request Log - 311

    • chicago.gov
    • data.cityofchicago.org
    • +4more
    csv, xlsx, xml
    Updated Jun 25, 2018
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    City of Chicago (2018). FOIA Request Log - 311 [Dataset]. https://www.chicago.gov/city/en/depts/311/dataset/foialog.html
    Explore at:
    xlsx, xml, csvAvailable download formats
    Dataset updated
    Jun 25, 2018
    Dataset authored and provided by
    City of Chicago
    Description

    FOIA requests received by 311 as of May 1, 2010

  20. g

    City of Denver 311 / Service Requests - 2007 to Present

    • andrew-friedman.github.io
    csv, url
    Updated Jul 10, 2019
    + more versions
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    (2019). City of Denver 311 / Service Requests - 2007 to Present [Dataset]. https://andrew-friedman.github.io/jkan/datasets/311-City-of-Denver/
    Explore at:
    csv, urlAvailable download formats
    Dataset updated
    Jul 10, 2019
    Area covered
    Denver
    Description

    This data contains pertinent information related to inquiries and service requests for the City and County of Denver. This data excludes personal information.

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Boston 311 (2025). 311 Service Requests [Dataset]. https://data.boston.gov/dataset/311-service-requests

311 Service Requests

Explore at:
9 scholarly articles cite this dataset (View in Google Scholar)
csv(122678569), csv(110983714), pdf, csv(23755820), csv(1821993), csv(136144072), csv(100742126), csv(47734647), csv(58646367), csv, csv(131619049), csv(131662036), csv(62808386), csv(2796509), pdf(88578), csv(4181582)Available download formats
Dataset updated
Oct 3, 2025
Dataset authored and provided by
Boston 311
License

ODC Public Domain Dedication and Licence (PDDL) v1.0http://www.opendatacommons.org/licenses/pddl/1.0/
License information was derived automatically

Description

This data set includes all channels of engagement in which a service request is created.

Refer to this link to learn more about BOS:311: https://www.cityofboston.gov/311/

9/22/25 UPDATE: In October 2025, 311 service requests will begin transitioning to a new backend system; cases from the new system will populate a new and differently structured dataset. During the transition, some cases will populate in the current dataset ("311 Service Requests - 2025") and some cases will populate in the new dataset (not yet posted) depending on the type of service the case requires. The data dictionary labeled NEW SYSTEM corresponds to the dataset for the new system. The Data Transition Guide provides current information on which case types to find in which dataset as well as how to use old and new datasets together. We anticipate all cases will be transitioned to the new system by mid-2026. If you have any questions on the upcoming changes, you can contact doitbcstech@boston.gov.

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