The return order volume for purchases made online was at **** percent in 2022 in India. This was a decrease as compared to the previous year when the return volume stood at over ** percent. Moreover, the majority of the returns belonged to the fashion segment under apparel and footwear.

From 2023 to 2024 the share of returned clothing items purchased online slightly increased by *** percentage points. By 2027, the online return rate of clothing orders is expected to reach *** percent.

Comprehensive dataset of ecommerce return rates across product categories, including industry averages, seasonal variations, and demographic breakdowns. Features current 2024 data and 2025 projections.

In 2024, returns on online purchases in the United States amounted to nearly *** billion U.S. dollars. That is a significant increase compared to the previous year when the cost of e-commerce returns was approximately *** billion U.S. dollars. The impact of free returns Numerous factors contribute to a shopper's decision to return items bought online, with varying preferences guiding their return process. Nonetheless, certain consumer preferences hold greater significance than others. In 2022, nearly ** percent of United States consumers who returned an online order listed free returns as a one of their main e-commerce returns preference. The impact of free returns on consumer shopping behavior in the U.S. is considerable, with roughly **** out of ten consumers indicating a strong likelihood of discontinuing purchases from a brand if it were to remove the option of free returns. Paying for returns: U.S. vs. EU The willingness of consumers to pay for e-commerce returns varies across countries. Despite resistance from many U.S. online shoppers, the North American country still boasts one of the largest shares of consumers willing to invest in online returns. Moreover, a 2022 survey conducted among consumers in the U.S. and selected European countries revealed that the percentage of shoppers anticipating free online returns was higher in Italy, Belgium, France, and Spain compared to the United States.

Spain was the country with the highest return rate of online retail purchases in 2023 according to aggregate data of the Mastercard Economic Institute. In 2023, Spaniards returned a ******* of e-commerce retail purchases, while Germans returned over ** percent, more than doubling their return rate from 2019.

When asked about "Most returned online purchases by category", most U.S. respondents pick ********** as an answer. ** percent did so in our online survey in 2025. Looking to gain valuable insights about customers of online shops across the globe? Check out our reports about consumers of online shops worldwide. These reports offer the readers a comprehensive overview of customers of eCommerce brands: who they are; what they like; what they think; and how to reach them.

In Europe, clothing items had the highest fashion return rates in 2022, a study revealed. About ** percent of dress purchases got returned, while skirts followed with roughly ** percent. Being a popular category among online shoppers, shoewear reached significant online return rates, too. Over ** percent of backless slippers orders were sent back in the considered year.

Returns processing, or reverse logistics, has become vital to the sale of physical products, driving the growth of the Product Returns Management Services industry. The surge in e-commerce has led to higher return rates, necessitating more robust return processes, with a seamless returns process crucial to businesses' ability to maintain customer loyalty. During the pandemic, rapid growth in e-commerce led to a sharp increase in demand for returns management as online shopping soared. This trend persisted into 2022 but faded in 2023 as the economy normalized, with shoppers returning to physical stores and the need for online returns services dropping significantly. Despite the pandemic-induced volatility in consumer shopping habits, returns processors' revenue is forecast to expand at a CAGR of 5.0% through 2025, reaching $14.4 billion. In 2025 alone, industry revenue is forecast to rise 14.1%.The resale market, driven by the rise in sustainable shopping, offers businesses opportunities to directly recoup losses from returned items. Returns processors have taken advantage of a thriving consumer electronics industry, assisting electronics manufacturers in the salvage and resale of returned parts to liquidators and other secondary markets. Amazon's Warehouse re-commerce efforts have led to the resale of returns, displaying returned items beside new models, assigning a consistent quality grade and offering the same high-speed shipping. These efforts have contributed to steady profit growth across the industry, with overall profitability forecast to reach 13.7% in 2025.Returns processors will continue to follow many of the trends experienced by retailers in the coming years. Omnichannel returns, where customers can buy online and return in-store or vice versa, require businesses to integrate their return processes across different sales channels. Omnichannel operations add complexity to inventory management and logistics, but can reduce shipping expenses dramatically by aggregating returned items. Simultaneously, an increasing need for sophisticated return fraud prevention strategies has become critical. The rise in online shopping has made fraud, such as wardrobing or counterfeit returns, more prevalent. Businesses will invest in software fraud detection tools, package scanners and other techniques to combat these practices while ensuring a smooth returns experience for legitimate customers. Returns processors' revenue is forecast to rise at a CAGR of 2.2% through 2030 to reach $16.0 billion.

The global e-commerce returns management software market is experiencing robust growth, driven by the escalating volume of online returns and the increasing need for efficient and cost-effective return processes. The market size in 2025 is estimated at $2.5 billion, exhibiting a Compound Annual Growth Rate (CAGR) of 15% from 2025 to 2033. This significant expansion is fueled by several key factors. Firstly, the rising adoption of e-commerce across diverse demographics necessitates sophisticated returns management solutions to mitigate losses and enhance customer satisfaction. Secondly, the increasing complexity of supply chains and the geographical dispersion of both customers and fulfillment centers necessitate automated, streamlined return processes. Furthermore, the growing demand for omnichannel returns experiences, where customers can return items through multiple channels (e.g., online, in-store), is boosting the adoption of advanced returns management software. Finally, the integration of artificial intelligence (AI) and machine learning (ML) into these systems is improving efficiency, accuracy, and predictive capabilities, further fueling market growth. The market segmentation reveals strong growth in cloud-based solutions due to their scalability, cost-effectiveness, and accessibility. The B2C segment dominates, reflecting the sheer volume of consumer returns. However, the B2B segment is also showing promising growth, particularly amongst larger businesses seeking enhanced supply chain visibility and control over returns. While the market faces challenges such as integration complexities and the initial investment costs associated with software implementation, the long-term benefits in terms of cost savings, improved customer loyalty, and enhanced operational efficiency are driving widespread adoption. The competitive landscape is characterized by a mix of established players and emerging startups, offering a diverse range of solutions tailored to specific business needs and industry verticals. The continued expansion of e-commerce, coupled with technological advancements, ensures a positive outlook for the returns management software market in the coming years.

This set includes data from two retailers' surveys on consumer returns (2014 and 2018) in Germany regarding return rates, return cycle times, return costs and recovery options

When asked about "Most returned online purchases by category", most Indian respondents pick ********** as an answer. ** percent did so in our online survey in 2025. Looking to gain valuable insights about customers of online shops across the globe? Check out our reports about consumers of online shops worldwide. These reports offer the readers a comprehensive overview of customers of eCommerce brands: who they are; what they like; what they think; and how to reach them.

In 2024, next to an add-to-cart rate of 8.8%, a cart abandonment rate of 79.8%, and a conversion rate of 1.8%, the eCommerce Benchmark KPIs in Brazil also consist of an AOV of US$96.9, a discount rate of 14.2%, and a return rate of 10.7%.

In Europe, German-speaking countries registered the highest online return rates of fashion purchases in 2022. A study monitoring fashion shopping on leading marketplaces showed that nearly ** percent of fashion orders got returned by consumers in Switzerland. Germany and Austria followed with ** and ** percent, respectively.

Context

XYZ Pvt Ltd is an E-Commerce Company dealing in a wide range of Healthy Products combined with the power of Artificial Intelligence. But recently it has started facing an issue of HIGH Return Rates throughout India. (A return order is when the order is in transit but a customer refuses to accept it sighting different reasons)

Content

The dataset has 1600 orders with every detail ranging from city and state for geographical analysis or dates for time-series analysis, each product's category, name, cost and ID has also been given for more detailed analysis.

If there are columns you would like me to add please let me know in the comments.

The latest data has been cleaned.

Inspiration

Study the dataset to figure out the Return Rate Patterns amongst the customers. Every column has been carefully added for you to analyze which may/may not directly influence the return rates.

The global returns management software market is experiencing robust growth, driven by the escalating e-commerce boom and the increasing need for efficient and streamlined return processes. The market, estimated at $2 billion in 2025, is projected to witness a Compound Annual Growth Rate (CAGR) of 15% from 2025 to 2033, reaching an estimated $6 billion by 2033. This significant expansion is fueled by several key factors. Firstly, the rise of omnichannel retail strategies necessitates sophisticated software solutions to manage returns across various channels, minimizing costs and improving customer satisfaction. Secondly, the growing preference for seamless and convenient return experiences is putting pressure on businesses to adopt advanced technologies. This includes features such as automated return portals, integrated shipping labels, and real-time tracking, all of which contribute to reduced processing times and enhanced customer loyalty. Furthermore, the increasing complexity of global supply chains necessitates software solutions capable of managing returns across borders and diverse logistical networks. The market is segmented by application (large enterprises and SMEs) and type (cloud-based and on-premises), with cloud-based solutions gaining significant traction due to their scalability, accessibility, and cost-effectiveness. North America currently holds a dominant market share, followed by Europe and Asia Pacific. However, the Asia Pacific region is expected to experience the fastest growth in the coming years, driven by the burgeoning e-commerce sector in countries like China and India. While challenges such as high implementation costs and integration complexities exist, the overall market outlook remains highly positive. The competitive landscape is characterized by a mix of established players and emerging startups. Major vendors such as Orderhive, Narvar, and Returnly offer comprehensive solutions encompassing various aspects of returns management. The increasing competition is pushing innovation and fostering the development of more sophisticated and user-friendly software. This includes features like AI-powered fraud detection and predictive analytics for optimizing return processes and minimizing losses. The market is witnessing a shift towards integrated solutions that seamlessly connect with other enterprise resource planning (ERP) and customer relationship management (CRM) systems. This integration enhances efficiency and data visibility across the entire returns lifecycle. The continued growth of e-commerce and the demand for enhanced customer experiences will remain the primary drivers of market expansion in the foreseeable future.

The global Returns Management Platform market is experiencing robust growth, driven by the escalating e-commerce sector and increasing customer expectations for seamless return processes. The market, estimated at $15 billion in 2025, is projected to achieve a Compound Annual Growth Rate (CAGR) of 18% between 2025 and 2033. This significant expansion is fueled by several key factors. Firstly, the rise of omnichannel retail necessitates sophisticated returns management solutions that can handle returns across multiple channels efficiently. Secondly, the growing emphasis on customer satisfaction compels businesses to provide smooth, hassle-free return experiences, boosting customer loyalty and repeat purchases. Thirdly, advancements in technology, particularly in areas like AI-powered automation and predictive analytics, are streamlining return processes, reducing costs, and improving operational efficiency. Finally, the increasing adoption of reverse logistics strategies, encompassing everything from pick-up to refurbishment or recycling, contributes to a more sustainable and cost-effective approach to returns. The competitive landscape is marked by a mix of established players and emerging startups. Companies like Returnly, Narvar, and Optoro are leading the charge with innovative solutions, while smaller companies are specializing in niche areas, such as specific return types or industry verticals. However, challenges remain. The high implementation costs of some platforms can pose a barrier to entry for smaller businesses. Furthermore, integrating returns management solutions with existing enterprise resource planning (ERP) systems can be complex, requiring significant technical expertise. Despite these challenges, the long-term outlook for the Returns Management Platform market remains positive, with continued growth expected as e-commerce continues its trajectory of expansion and customer expectations evolve.

In 2024, next to an add-to-cart rate of 11.1%, a cart abandonment rate of 75.8%, and a conversion rate of 2.7%, the global eCommerce Benchmark KPIs also consist of an AOV of US$116.1, a discount rate of 13.2%, and a return rate of 10.1%.

According to Cognitive Market Research, the global Furniture E commerce market size is USD 28154.2 million in 2024 and will expand at a compound annual growth rate (CAGR) of 5.0% from 2024 to 2031.

North America held the major market of more than 40% of the global revenue with a market size of USD 11261.68 million in 2024 and will grow at a compound annual growth rate (CAGR) of 3.2% from 2024 to 2031.
Europe accounted for a share of over 30% of the global market size of USD 8446.26 million.
Asia Pacific held the market of around 23% of the global revenue with a market size of USD 6475.47 million in 2024 and will grow at a compound annual growth rate (CAGR) of 7.0% from 2024 to 2031.
Latin America market of more than 5% of the global revenue with a market size of USD 1407.71 million in 2024 and will grow at a compound annual growth rate (CAGR) of 4.4% from 2024 to 2031.
Middle East and Africa held the major market of around 2% of the global revenue with a market size of USD 563.08 million in 2024 and will grow at a compound annual growth rate (CAGR) of 4.7% from 2024 to 2031
The Beds and Mattresses held the highest Furniture E commerce market revenue share in 2024.

Market Dynamics of

Furniture E commerce Market

Key Drivers of

Furniture E commerce Market

Increasing Internet Access and Smartphone Adoption : The worldwide increase in internet connectivity and smartphone usage has revolutionized the way consumers purchase furniture. Online platforms provide easy browsing, price comparisons, and home delivery services. As consumers grow more technologically adept and confident in making digital purchases, the furniture e-commerce sector is experiencing consistent growth, especially in urban and semi-urban regions where digital infrastructure is well-developed.

Rising Demand for Home and Office Furnishings : The rise in remote work and home-centric lifestyles has led to a heightened demand for ergonomic and visually appealing furniture. Consumers are making investments in desks, chairs, beds, and storage solutions to improve their home environments. Likewise, startups and co-working spaces are in search of cost-effective and modular office furniture. E-commerce presents a broad selection, easy customization options, and flexible financing, establishing it as the preferred avenue for furnishing requirements.

Innovations in AR, VR, and Visualization Technologies : E-commerce platforms are utilizing augmented reality (AR), virtual reality (VR), and 3D visualization technologies to assist customers in virtually placing furniture within their spaces. These innovations enhance decision-making, minimize returns, and boost customer satisfaction. The capability to preview dimensions, colors, and compatibility prior to purchase instills confidence in online furniture shopping, hastening the transition from traditional showrooms to digital marketplaces.

Key Restraints in

Furniture E commerce Market

High Logistics and Delivery Costs : Shipping large furniture items incurs significant transportation and packaging expenses, particularly for long-distance or delicate deliveries. The management of returns or replacements further compounds these costs. Such challenges impact sellers' profitability and frequently lead to additional fees for buyers, which may discourage purchases and restrict the scalability of e-commerce models within the furniture sector.

Customer Concerns Over Quality and Assembly : In contrast to in-store shopping, customers are unable to physically examine furniture prior to purchase, resulting in apprehensions regarding material quality, durability, and finish. Furthermore, buyers might encounter challenges with self-assembly or may not have access to professional installation assistance. These complications heighten dissatisfaction, increase return rates, and generate negative reviews, potentially harming brand reputation in a predominantly online market.

Fragmentation and Competition from Unorganized Retail : The market is notably fragmented, with local carpenters, small retailers, and regional platforms providing competitive pricing and tailored services. These entities typically operate with reduced overhead costs and can deliver more swiftly in local areas. E-commerce platforms struggle to maintain pricing consistency and foster customer loyalty, particularly in regions where traditional furniture purchasing practices a...

According to Statista Market Insights, *** percent of the e-commerce market revenue in the United States will be returned to the retailers in 2025. This figure is forecast to growth by *** percentage points by 2029, reaching 12.1 percent of the e-commerce market revenue.

According to Cognitive Market Research, the global cross-border e-commerce market size is USD 791542.2 million in 2024 and will expand at a compound annual growth rate (CAGR) of 30.50% from 2024 to 2031.

North America held the major market of more than 40%of the global revenue with a market size of USD 316616.88million in 2024 and will grow at a compound annual growth rate (CAGR) of 28.7%from 2024 to 2031.
Europe accounted for a share of over 30% of the global market size of USD 237462.66million.
Asia Pacific held the market of around 23% of the global revenue with a market size of USD 182054.71million in 2024 and will grow at a compound annual growth rate (CAGR) of 32.5%from 2024 to 2031.
Latin America's market will have more than 5% of the global revenue with a market size of USD 39577.11million in 2024 and will grow at a compound annual growth rate (CAGR) of 29.9%from 2024 to 2031.
Middle East and Africa are the major markets of around 2% of the global revenue with a market size of USD 15830.84 million in 2024 and will grow at a compound annual growth rate (CAGR) of 30.2%from 2024 to 2031.
The Credit/Debit Cards held the highest Cross border E commerce market revenue share in 2024.

Key Drivers of Cross border E commerce Market

Increasing Internet Penetration and Smartphone Adoption to Increase the Demand Globally

One of the key drivers in the cross-border e-commerce market is the increasing internet penetration and smartphone adoption worldwide. As more people gain access to the internet and smartphones, the potential customer base for online shopping expands, leading to a surge in cross-border e-commerce activities. The convenience of shopping online from international retailers, coupled with the availability of a wide range of products and competitive prices, has fueled the growth of cross-border e-commerce. Moreover, the ease of payment through digital wallets and online payment platforms has further facilitated cross-border transactions. This trend is expected to continue as internet infrastructure improves and smartphone technology becomes more affordable, driving the growth of cross-border e-commerce.

Growing Preference for Global Brands and Product Variety to Propel Market Growth

Another key driver in the cross-border e-commerce market is the growing preference among consumers for global brands and a wider variety of products. Cross-border e-commerce allows consumers to access products that may not be available in their local markets, giving them access to a broader selection of goods from around the world. This has led to an increase in demand for international brands and niche products that cater to specific interests and preferences. Additionally, cross-border e-commerce offers consumers the opportunity to compare prices and quality across different markets, empowering them to make informed purchasing decisions. As a result, retailers are increasingly focusing on expanding their product offerings and improving the shopping experience for cross-border shoppers, driving the growth of cross-border e-commerce.

Restraint Factors Of Cross border E commerce Market

Complex Regulatory Environment to Limit the Sales

One of the key restraints in the cross-border e-commerce market is the complex regulatory environment governing international trade and e-commerce. Different countries have varying regulations and policies regarding taxes, customs duties, import/export restrictions, and consumer protection laws, which can create barriers for cross-border e-commerce businesses. Adhering to these regulations can be challenging for e-commerce companies, especially smaller businesses that may not have the resources to navigate the complexities of international trade laws. This can result in delays, additional costs, and legal issues, limiting the growth of cross-border e-commerce.

Logistics Challenges and High International Shipping Costs

A major restraint in the cross-border e-commerce market is the inefficiency and high cost of international logistics. Delivering products across borders involves dealing with multiple carriers, customs delays, varying delivery standards, and return complications—all of which increase the total shipping time and expense. For consumers, this often translates into higher prices and uncertainty around delivery timelines, which can discourage repeat purchases. For sellers...