NYC311 Customer Satisfaction (CSAT) surveys provide 311 customers with an opportunity to provide feedback on the performance of 311 call takers in providing timely and knowledgeable customer service. CSAT survey offers are sent following a call to 311 during campaigns which take place sporadically throughout the year. Offers are sent via email and text message in all designated citywide languages. This dataset is updated when a survey campaign has concluded. Each row of data represents an individual survey response. Any potentially personally identifiable information has been removed. See the 311 Resolution Satisfaction Survey dataset for customer feedback on the resolution of their service request by the relevant agency.

This data set contains citizen satisfaction survey results. The citizen survey is administered on a quarterly basis. See the report by visiting https://data.kcmo.org/dataset/2013-14-Kansas-City-Missouri-Citizen-Satisfaction-/m8hg-mhad.

Every customer who makes a Service Request to 311 and provides their contact information is offered the 311 Resolution Satisfaction Survey to provide feedback on their satisfaction with how a City Agency resolved their problem. Each row of data represents a survey response, and contains information about the survey response and the underlying service request. In order to protect the anonymity of survey responses, the time the response is completed is aggregated to the month, and the location the service request pertains to is aggregated to the borough. See the 311 Customer Satisfaction Survey dataset for customer feedback on the performance of 311 call takers.

The CTM (Communications & Technology Management) Customer Satisfaction Survey is completed by City Employees once yearly and used by CTM to tracker deliverables and performance measures. For more information on CTM, please visit https://www.austintexas.gov/department/information-technology This dataset holds responses from surveys completed 2020 - Present with comments removed. NOTE: No survey was conducted in the year 2023.

In order to remain in line with the needs and expectations of its citizens, the City wishes to measure their level of satisfaction with its services and to ask their opinion on the changes that could be made to them. She therefore undertook a series of web surveys conducted by Léger Marketing. These will be done four times a year (June, September, December and March) between June 2019 and June 2021. The survey reports will be made public on the City's website and in open data on the Quebec Government's Data Quebec site. Each survey focuses on: * Municipal services in general (invariable from one survey to another) * Seasonal services; * Some specific files. The objectives of this approach * Evaluate the satisfaction of citizens with the services offered by the City and their citizen experience; * Identify their sources of satisfaction and dissatisfaction and the improvements they would like to see made as a priority; * Measure their adherence to certain projects to modify the provision of services.

Here is a trend line for the CTM Customer Satisfaction Survey question #1 "Please rate your opinion of CTM's Customer service." See below for the percentage of positive responses to this question since 2020. Positive responses include "Satisfactory", "Above Average", or "Excellent". Blanks are skipped responses and are not included in the total calculation. We include survey results from 2020 through 2024 with the exception of 2023, as there was no survey conducted that year.

Employees & Customers satisfaction survey

The Constituent Satisfaction Survey is the County's comprehensive survey that assesses resident satisfaction with County services. Arlington County conducted its first comprehensive satisfaction survey in 2004. The County uses the survey results as an additional tool to measure its performance and enable more effective management of community services. The original survey results and survey instruments can be accessed on the County website via the provided links:

2018 Survey - Results / Instrument

2015 Survey - Results / Instrument

2012 Survey - Results / Instrument

#Objectifs: * Assess satisfaction with services and the citizen experience; * Identify sources of satisfaction, dissatisfaction and priority improvements; * Measure adherence to certain service delivery change projects.

This dataset contains responses for satisfaction with key elements of call experience including overall experience with 311 staff and satisfaction that staff provided accurate information are included.

The City of Norfolk is committed to using data to help inform decisions and allocate resources. One important source of data is input from residents about their priorities and satisfaction with the services we provide. Norfolk last conducted a citywide survey of residents in 2014.

To provide up-to-date information regarding resident priorities and satisfaction, Norfolk contracted with ETC institute to conduct a survey of residents. This survey was conducted in the fall of 2022; surveys were sent via the U.S. Postal Service and respondents were given the choice of responding by mail, online, or by telephone. This survey represents a random and statistically valid sample of residents from across the city. ETC Institute monitored responses and followed up to ensure all sections of the city were represented. An opportunity was also provided for residents not included in the random sample to take the survey and express their views.

This dataset includes all survey data (including demographics questions and responses), with the exception of free form comments and the Ward and Superward that the respondent lived in at the time of the survey. This dataset will be updated every two years.

For data about this dataset, please click on the below link: https://data.norfolk.gov/Government/Resident-Survey-2022-Demographics/f3mt-z6yp/about_data

Each year, Local Government Victoria (LGV) coordinates a state-wide Local Government Community Satisfaction Survey in every Victorian local government area. This coordinated approach allows for cost effective surveying that would not be possible if council’s commissioned surveys individually.

Participation in the state-wide Local Government Community Satisfaction Survey is optional and participating councils have a range of choices as to the content of the questionnaire and the sample size to be surveyed, depending on individual strategic and financial considerations.

The main objectives of the survey are to assess the performance of Ballarat City Council across a range of measures and to seek insight into ways to provide improved or more effective service delivery. The survey also provides City of Ballarat with a means to fulfil some of its statutory reporting requirements as well as acting as a feedback mechanism to LGV.

Results from the annual Ballarat Community Satisfaction / Perceptions Survey.

Although all due care has been taken to ensure that these data are correct, no warranty is expressed or implied by the City of Ballarat in their use.

A survey conducted in Indonesia found that as of December 2023, about 80 percent of respondents expressed satisfaction with the current government's performance in managing politics, security, and social welfare in the country. President Joko Widodo, who is concluding his maximum two terms in 2024, has led the nation for a decade. Following this ten-year tenure, a national election to determine new leadership was held on February 14, 2024.

The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly Agree”. 1. a) Timeliness: Overall, I am satisfied with the amount of time it took to receive SSC services. 1. b) Timeliness: When there is an unplanned outage or emergency, SSC addresses and resolves it in a timely manner. 2. Ease of Access: SSC service information is readily available online or from my SSC Account Team. 3. Positive Outcome: Overall, I was satisfied with the SSC services I received. 4. Process Aspects: When I have a problem or service delivery issue, SSC keeps me and my department up to date on the resolution. 5. Engagement Experience: My SSC Account Team manages the relationship effectively.

CTM Customer Satisfaction Survey - Issue Resolved

Help Desk Institute - Satisfaction Survey Results

Help Desk Institute - Satisfaction Survey Results

CTM Customer Satisfaction Survey Results (2020 - 2024) for the year 2024 for Question 3. Here's the link to all the Questions - https://datahub.austintexas.gov/City-Government/CTM-Customer-Satisfaction-Survey-Questions/63q8-4wy9/data_preview City of Austin Open Data Terms of Use https://data.austintexas.gov/stories/s/ranj-cccq

CTM Customer Satisfaction Survey Results (2020 - 2024) for the year 2024 for Question 7. Here's the link to all the Questions - https://datahub.austintexas.gov/City-Government/CTM-Customer-Satisfaction-Survey-Questions/63q8-4wy9/data_preview City of Austin Open Data Terms of Use https://data.austintexas.gov/stories/s/ranj-cccq