This data set contains citizen satisfaction survey results. The citizen survey is administered on a quarterly basis. See the report by visiting https://data.kcmo.org/dataset/2013-14-Kansas-City-Missouri-Citizen-Satisfaction-/m8hg-mhad.

Every customer who makes a Service Request to 311 and provides their contact information is offered the 311 Resolution Satisfaction Survey to provide feedback on their satisfaction with how a City Agency resolved their problem. Each row of data represents a survey response, and contains information about the survey response and the underlying service request. In order to protect the anonymity of survey responses, the time the response is completed is aggregated to the month, and the location the service request pertains to is aggregated to the borough. See the 311 Customer Satisfaction Survey dataset for customer feedback on the performance of 311 call takers.

In order to remain in line with the needs and expectations of its citizens, the City wishes to measure their level of satisfaction with its services and to ask their opinion on the changes that could be made to them. She therefore undertook a series of web surveys conducted by Léger Marketing. These will be done four times a year (June, September, December and March) between June 2019 and June 2021. The survey reports will be made public on the City's website and in open data on the Quebec Government's Data Quebec site. Each survey focuses on: * Municipal services in general (invariable from one survey to another) * Seasonal services; * Some specific files. The objectives of this approach * Evaluate the satisfaction of citizens with the services offered by the City and their citizen experience; * Identify their sources of satisfaction and dissatisfaction and the improvements they would like to see made as a priority; * Measure their adherence to certain projects to modify the provision of services.

Here is a trend line for the CTM Customer Satisfaction Survey question #1 "Please rate your opinion of CTM's Customer service." See below for the percentage of positive responses to this question since 2020. Positive responses include "Satisfactory", "Above Average", or "Excellent". Blanks are skipped responses and are not included in the total calculation. We include survey results from 2020 through 2024 with the exception of 2023, as there was no survey conducted that year.

1823 provides a round-the-clock one-stop service to answer enquiries for 23 departments and to receive complaints about any area of Government services. Data on external customer satisfaction survey score related to the performance of 1823 will be provided.

CTM Customer Satisfaction Survey Results (2020 - 2024) for the year 2024 for Question 4. Here's the link to all the Questions - https://datahub.austintexas.gov/City-Government/CTM-Customer-Satisfaction-Survey-Questions/63q8-4wy9/data_preview City of Austin Open Data Terms of Use https://data.austintexas.gov/stories/s/ranj-cccq

Employees & Customers satisfaction survey

Survey of satisfaction measurement of service recipients

This dataset contains responses for satisfaction with key elements of call experience including overall experience with 311 staff and satisfaction that staff provided accurate information are included.

This dataset measures satisfaction with the services provided to municipalities through MMAH's regional offices. Dataset includes the following information (where available) * Line of Business * Year * Region * Overall Satisfaction * Service 1 - Service 11 * Frequency * Value 1 - Value 14 * Accessibility * Time * Information * Knowledge * Courtesy * Fair * Follow through * Accuracy * Current * Extra Mile * Engaged * Professional * In Person * Online * Association * Email * Meeting * Mail * Telephone * Web * Teleconference *[MMAH]: Ministry of Municipal Affairs and Housing

The City of Norfolk is committed to using data to inform decisions and allocate resources. An important source of data is input from residents about their priorities and satisfaction with the services we provide. Norfolk last conducted a citywide survey of residents in 2022.

To provide up-to-date information regarding resident priorities and satisfaction, Norfolk contracted with ETC Institute to conduct a survey of residents. This survey was conducted in May and June 2024; surveys were sent via the U.S. Postal Service, and respondents were given the choice of responding by mail or online. This survey represents a random and statistically valid sample of residents from across the city, including each Ward. ETC Institute monitored responses and followed up to ensure all sections of the city were represented. Additionally, an opportunity was provided for residents not included in the random sample to take the survey and express their views. This dashboard includes all random sample survey data, excluding demographic information and free-form comments to protect privacy.

The Constituent Satisfaction Survey is the County's comprehensive survey that assesses resident satisfaction with County services. Arlington County conducted its first comprehensive satisfaction survey in 2004. The County uses the survey results as an additional tool to measure its performance and enable more effective management of community services. The original survey results and survey instruments can be accessed on the County website via the provided links:

2018 Survey - Results / Instrument

2015 Survey - Results / Instrument

2012 Survey - Results / Instrument

The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly Agree”. 1. a) Timeliness: Overall, I am satisfied with the amount of time it took to receive SSC services. 1. b) Timeliness: When there is an unplanned outage or emergency, SSC addresses and resolves it in a timely manner. 2. Ease of Access: SSC service information is readily available online or from my SSC Account Team. 3. Positive Outcome: Overall, I was satisfied with the SSC services I received. 4. Process Aspects: When I have a problem or service delivery issue, SSC keeps me and my department up to date on the resolution. 5. Engagement Experience: My SSC Account Team manages the relationship effectively.

The CTM (Communications & Technology Management) Customer Satisfaction Survey is completed by City Employees once yearly and used by CTM to tracker deliverables and performance measures. For more information on CTM, please visit https://www.austintexas.gov/department/information-technology This dataset holds responses from surveys completed 2020 - Present with comments removed. NOTE: No survey was conducted in the year 2023.

A survey conducted in Indonesia found that as of December 2023, about 80 percent of respondents expressed satisfaction with the current government's performance in managing politics, security, and social welfare in the country. President Joko Widodo, who is concluding his maximum two terms in 2024, has led the nation for a decade. Following this ten-year tenure, a national election to determine new leadership was held on February 14, 2024.

Citizen respondents rate their satisfaction level with their governments' efforts to become more open. Survey responses are broken down by government type (Federal, State and Local) and along several dimensions in the respondent pool, including Region, Education Level, Gender and Household (HH) Income.

Help Desk Institute - Satisfaction Survey Results

Pierce County website user customer satisfaction survey results.

CTM Customer Satisfaction Survey Results (2020 - 2024) for the year 2024 for Question 5. Here's the link to all the Questions - https://datahub.austintexas.gov/City-Government/CTM-Customer-Satisfaction-Survey-Questions/63q8-4wy9/data_preview City of Austin Open Data Terms of Use https://data.austintexas.gov/stories/s/ranj-cccq