100+ datasets found
  1. d

    2025 Help Desk Statistics: Essential Data And Insights For Success

    • desku.io
    Updated Feb 7, 2025
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    Desku Inc (2025). 2025 Help Desk Statistics: Essential Data And Insights For Success [Dataset]. https://desku.io/stats-hub/help-desk-statistics/
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    Dataset updated
    Feb 7, 2025
    Dataset authored and provided by
    Desku Inc
    Description

    A help desk helps to manage customer queries with ease where this blog states the latest help desk statistics that will help to understand everything that you need to know in 2025

  2. m

    Helpdesk

    • data.mendeley.com
    Updated Dec 1, 2016
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    Ilya Verenich (2016). Helpdesk [Dataset]. http://doi.org/10.17632/39bp3vv62t.1
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    Dataset updated
    Dec 1, 2016
    Authors
    Ilya Verenich
    License

    MIT Licensehttps://opensource.org/licenses/MIT
    License information was derived automatically

    Description

    This dataset contains events from a ticketing management process of the help desk of an Italian software company. The process consists of 9 activities, and all cases start with the insertion of a new ticket into the ticketing management system. Each case ends when the issue is resolved and the ticket is closed. This log contains 3804 process instances (a.k.a "cases") and 13710 events

  3. University Helpdesk Support Data Set

    • zenodo.org
    zip
    Updated Aug 5, 2023
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    Taiseera Al Balushi; Pedro R Falcone Sampaio; Mitul Patel; Oscar Corcho; Pericles Loucopoulos; Pericles Loucopoulos; Taiseera Al Balushi; Pedro R Falcone Sampaio; Mitul Patel; Oscar Corcho (2023). University Helpdesk Support Data Set [Dataset]. http://doi.org/10.5281/zenodo.8183338
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    zipAvailable download formats
    Dataset updated
    Aug 5, 2023
    Dataset provided by
    Zenodohttp://zenodo.org/
    Authors
    Taiseera Al Balushi; Pedro R Falcone Sampaio; Mitul Patel; Oscar Corcho; Pericles Loucopoulos; Pericles Loucopoulos; Taiseera Al Balushi; Pedro R Falcone Sampaio; Mitul Patel; Oscar Corcho
    License

    Attribution-NonCommercial-ShareAlike 4.0 (CC BY-NC-SA 4.0)https://creativecommons.org/licenses/by-nc-sa/4.0/
    License information was derived automatically

    Description

    This repository contains the data set presented in the publication "Identifying NFRs conflicts using quality ontologies" by Al Balushi et al. [1]. The data set has been extracted from the manuscript for easier reuse.

    [1] Al Balushi, T., Khod, O., Sampaio, P. R. F., Patel, M., Manchester, B. S. W., Corcho, O., & Loucopoulos, P. (2008). Identifying NFRs conflicts using quality ontologies. SEKE 2008, 929.

  4. 4

    Dataset belonging to the help desk log of an Italian Company

    • data.4tu.nl
    • figshare.com
    zip
    Updated Jul 25, 2017
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    Mirko Polato (2017). Dataset belonging to the help desk log of an Italian Company [Dataset]. http://doi.org/10.4121/uuid:0c60edf1-6f83-4e75-9367-4c63b3e9d5bb
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    zipAvailable download formats
    Dataset updated
    Jul 25, 2017
    Dataset provided by
    University of Padova
    Authors
    Mirko Polato
    License

    https://doi.org/10.4121/resource:terms_of_usehttps://doi.org/10.4121/resource:terms_of_use

    Description

    Event log concerning the ticketing management process of the Help desk of an Italian software company

  5. d

    Citiwide Service Desk Statistics

    • catalog.data.gov
    • data.cityofnewyork.us
    • +2more
    Updated Sep 2, 2023
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    data.cityofnewyork.us (2023). Citiwide Service Desk Statistics [Dataset]. https://catalog.data.gov/dataset/citiwide-service-desk-statistics
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    Dataset updated
    Sep 2, 2023
    Dataset provided by
    data.cityofnewyork.us
    Description

    NYC Service Desk Statistics

  6. e

    Customer Service help desk statistics

    • data.europa.eu
    • data.wu.ac.at
    Updated Oct 30, 2021
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    Cabinet Office (2021). Customer Service help desk statistics [Dataset]. https://data.europa.eu/data/datasets/customer-service-help-desk-statistics?locale=lv
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    Dataset updated
    Oct 30, 2021
    Dataset authored and provided by
    Cabinet Office
    Description

    Service desk performance statistics against operational KPIs

  7. d

    USDA Help Desk Support Data Asset

    • catalog.data.gov
    • data.wu.ac.at
    Updated Apr 21, 2025
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    Department of Agriculture (2025). USDA Help Desk Support Data Asset [Dataset]. https://catalog.data.gov/dataset/usda-help-desk-support-data-asset
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    Dataset updated
    Apr 21, 2025
    Dataset provided by
    Department of Agriculture
    Description

    The information that is collected, used, disseminated, or maintained in the International Technology Services Admin Services system is used for user identification, authorization, and authentication purposes and can include the user’s name, organizational unit information, office telephone number, electronic mail address, and physical office address to adequately identify the individual for Help Desk support purposes.

  8. Help Desk Software Market By Type, Industry, Region - Forecast 2022 – 2032

    • futuremarketinsights.com
    html, pdf
    Updated Jun 29, 2022
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    Future Market Insights (2022). Help Desk Software Market By Type, Industry, Region - Forecast 2022 – 2032 [Dataset]. https://www.futuremarketinsights.com/reports/help-desk-software-market
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    pdf, htmlAvailable download formats
    Dataset updated
    Jun 29, 2022
    Dataset authored and provided by
    Future Market Insights
    License

    https://www.futuremarketinsights.com/privacy-policyhttps://www.futuremarketinsights.com/privacy-policy

    Time period covered
    2022 - 2032
    Area covered
    Worldwide
    Description

    [250 Pages Report] The global Help Desk Software Market was valued at around US$ 9.9 Billion in 2021. With a projected CAGR of 9.4% for the next ten years, the market is likely to reach a valuation of nearly US$ 26.8 Billion by the end of 2032.

    AttributesDetails
    Help Desk Software Market Size (2021)US$ 9.9 Billion
    Help Desk Software Market Size (2022)US$ 10.9 Billion
    Projected Market Value (2032)US$ 26.8 Billion
    Global Market Growth Rate (2022 to 2032)9.4% CAGR
    Share of Top 5 Countries56.7%

    Help Desk Software Industry Report Scope

    AttributesDetails
    Forecast Period2022 to 2032
    Historical Data Available for2015 to 2021
    Market AnalysisUS$ Million for Value
    Key Countries CoveredUSA, UK, China, Japan, South Korea
    Key Market Segments CoveredType, Industry, Region
    Key Companies Profiled
    • Column Technologies,
    • Sparkcentral
    • Watermelon
    • Smart Tribune
    • Zendesk
    • Freshworks Inc.
    • FrontApp
    • Zoho Corporation Pvt. Ltd.
    • Wrike, Inc.
    • Vision Helpdesk
    • Teamwork.com Ltd.
    • Help Desk Migration
    • Apptivo Inc
    • Quick Base
    • Deskero
    • BMC Software, Inc.
    • SherpaDesk
    • Samanage Ltd.
    • TeamSupport
    • Jira Service Desk
    • xSellco Limited
    • iSupport Software
    • INTERCOM
    • LiveAgent
    • Azure Desk
    • Smart Service Desk
    • Nectar Desk Inc.
    • NabdSys
    Report CoverageMarket Forecast, Competition Intelligence, DROT Analysis, Market Dynamics and Challenges, and Strategic Growth Initiatives
    Customization & PricingAvailable upon Request
  9. Global Service Desk Outsourcing Market Size By Service Types, By...

    • verifiedmarketresearch.com
    Updated Feb 8, 2024
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    VERIFIED MARKET RESEARCH (2024). Global Service Desk Outsourcing Market Size By Service Types, By Organization Size, By Industry Verticals, By Geographic Scope And Forecast [Dataset]. https://www.verifiedmarketresearch.com/product/service-desk-outsourcing-market/
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    Dataset updated
    Feb 8, 2024
    Dataset provided by
    Verified Market Researchhttps://www.verifiedmarketresearch.com/
    Authors
    VERIFIED MARKET RESEARCH
    License

    https://www.verifiedmarketresearch.com/privacy-policy/https://www.verifiedmarketresearch.com/privacy-policy/

    Time period covered
    2024 - 2030
    Area covered
    Global
    Description

    Service Desk Outsourcing Market size was valued at USD 88.55 Billion in 2023 and is projected to reach USD 130.66 Billion by 2030, growing at a CAGR of 5.09% during the forecast period 2024-2030.

    Global Service Desk Outsourcing Market Drivers

    The market drivers for the Service Desk Outsourcing Market can be influenced by various factors. These may include:

    Cost-cutting: Outsourcing service desk tasks is frequently motivated primarily by cost-cutting concerns. By outsourcing, companies can obtain professional staff at a lesser expense than sustaining an internal help desk. Concentrate on Core Activities: By contracting with outside service providers to handle mundane IT support duties, firms may concentrate on their strategic goals and core skills. Scalability and Flexibility: Organisations can swiftly modify resources in response to varying demand, seasonal peaks, or corporate expansions thanks to service desk outsourcing's scalability and flexibility. Access to Specialised Skills: Hiring a service desk outsourcing company gives you access to knowledge and abilities that you might not have on staff. Teams at service providers frequently consist of individuals with a variety of backgrounds and industries of experience. 24/7 assistance: Outsourcing service desk functions can offer 24/7 coverage, ensuring uninterrupted IT assistance for companies operating in multiple time zones. This is due to globalisation and the growing requirement for round-the-clock help. Technological Advancements: The evolution of service desk outsourcing is being driven by the rapid advancements in technology, including artificial intelligence (AI), automation, and self-service choices. By utilising these technology, service providers may increase productivity, speed up resolution times, and give a better overall client experience. Emphasis on Customer Experience: Companies are looking for service desk outsourcing partners that can provide excellent customer care, individualised help, and prompt issue resolution as customer experience grows in importance as a differentiator in the marketplace. Regulatory Compliance: Organisations outsourcing service desk tasks to providers with experience in data security and regulatory compliance are motivated by compliance requirements in a variety of industries, including healthcare, banking, and IT. Globalisation: As businesses grow internationally, outsourcing service desk operations enables them to consistently support their international staff, clients, and partners. Business Continuity and Disaster Recovery: By offering redundant support alternatives and backup resources in case of emergencies or disruptions, outsourcing service desk functions helps improve business continuity and disaster recovery strate

  10. IT services: help desk management revenue forecast 2005-2015

    • statista.com
    Updated Mar 16, 2011
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    Statista (2011). IT services: help desk management revenue forecast 2005-2015 [Dataset]. https://www.statista.com/statistics/204064/global-it-services-revenue-from-help-desk-management/
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    Dataset updated
    Mar 16, 2011
    Dataset authored and provided by
    Statistahttp://statista.com/
    Time period covered
    2005 - 2010
    Area covered
    Worldwide
    Description

    The forecast shows the IT service revenue from help desk management worldwide between 2005 and 2015. In 2005, IT service vendors had revenue in the help desk management segment of 13.5 billion U.S. dollars.

  11. T

    Information Technology Help Desk Tickets Completed

    • data.littlerock.gov
    application/rdfxml +5
    Updated Jul 1, 2025
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    Information Technology Department (2025). Information Technology Help Desk Tickets Completed [Dataset]. https://data.littlerock.gov/Infrastructure/Information-Technology-Help-Desk-Tickets-Completed/5cu2-g45r
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    csv, application/rssxml, application/rdfxml, xml, json, tsvAvailable download formats
    Dataset updated
    Jul 1, 2025
    Dataset authored and provided by
    Information Technology Department
    License

    U.S. Government Workshttps://www.usa.gov/government-works
    License information was derived automatically

    Description

    This dataset shows the number of Information Technology Help Desk Tickets and hours of work associated with them.

  12. M

    IT Operations and Helpdesk Jobs - U.S. | Data | 2020-2025

    • macrotrends.net
    csv
    Updated Jul 31, 2025
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    MACROTRENDS (2025). IT Operations and Helpdesk Jobs - U.S. | Data | 2020-2025 [Dataset]. https://www.macrotrends.net/datasets/3922/it-operations-and-helpdesk-jobs-us
    Explore at:
    csvAvailable download formats
    Dataset updated
    Jul 31, 2025
    Dataset authored and provided by
    MACROTRENDS
    License

    Attribution 4.0 (CC BY 4.0)https://creativecommons.org/licenses/by/4.0/
    License information was derived automatically

    Time period covered
    2020 - 2025
    Area covered
    United States
    Description

    IT Operations and Helpdesk Jobs - U.S.: 5 years of historical data from 2020 to 2025.

  13. Help Desk Tools Market Report | Global Forecast From 2025 To 2033

    • dataintelo.com
    csv, pdf, pptx
    Updated Jan 7, 2025
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    Dataintelo (2025). Help Desk Tools Market Report | Global Forecast From 2025 To 2033 [Dataset]. https://dataintelo.com/report/global-help-desk-tools-market
    Explore at:
    pdf, pptx, csvAvailable download formats
    Dataset updated
    Jan 7, 2025
    Dataset authored and provided by
    Dataintelo
    License

    https://dataintelo.com/privacy-and-policyhttps://dataintelo.com/privacy-and-policy

    Time period covered
    2024 - 2032
    Area covered
    Global
    Description

    Help Desk Tools Market Outlook



    The global help desk tools market size was valued at USD 9.5 billion in 2023 and is projected to reach approximately USD 18.3 billion by 2032, exhibiting a CAGR of 7.5% during the forecast period. The market's growth is driven by the increasing need for efficient customer service solutions across various industries. With organizations recognizing the importance of customer satisfaction and retention, there is a burgeoning demand for robust help desk solutions that can streamline communication, track customer interactions, and offer timely resolutions. The integration of advanced technologies such as artificial intelligence (AI) and machine learning (ML) into help desk systems is a significant growth catalyst, enhancing the capability of these tools to provide automated support, predictive analytics, and improved user experience.



    One of the primary growth factors in the help desk tools market is the rapid digital transformation across industries, compelling companies to adopt scalable and efficient customer support solutions. Organizations are increasingly moving towards digital platforms to cater to customer queries, and the deployment of help desk tools has become an indispensable part of this transformation. These tools enable businesses to manage client interactions across multiple channels such as email, chat, social media, and voice, ensuring a seamless and unified customer experience. The rise in mobile technology and the proliferation of smartphones have further accelerated the adoption of mobile-friendly help desk solutions, allowing companies to provide support on-the-go and improving overall customer engagement.



    Another significant factor driving the market growth is the increasing demand for cloud-based solutions. With cloud technology offering numerous advantages such as scalability, flexibility, and cost-effectiveness, many organizations are transitioning from traditional on-premises systems to cloud-based help desk solutions. Cloud deployment facilitates remote access to support systems, enabling support staff to assist customers from anywhere, thereby enhancing productivity and reducing response times. Moreover, cloud-based help desk tools offer real-time updates and integrations with other business applications, allowing for a more synchronized approach to customer service. As businesses continue to explore the benefits of cloud technology, the demand for cloud-based help desk tools is expected to grow substantially.



    The growing emphasis on personalized customer service is also contributing to the market expansion. Customers today expect more than just generic responses; they seek tailored solutions that address their specific issues and preferences. Help desk tools equipped with AI and data analytics capabilities can analyze customer data to offer personalized responses and anticipate customer needs. This personalized approach not only improves customer satisfaction but also builds loyalty and long-term relationships. As companies strive to differentiate themselves in a competitive marketplace, the adoption of smart help desk tools that can offer personalized support is likely to see an upward trend.



    The Help Desk Ticking System is an integral component of modern customer support frameworks, offering a structured approach to managing and resolving customer inquiries. This system allows organizations to efficiently track, prioritize, and address customer issues through a centralized platform. By automating the ticketing process, businesses can ensure that no customer query goes unanswered, thereby enhancing response times and improving overall customer satisfaction. The system's ability to integrate with other business applications further streamlines operations, providing support teams with a comprehensive view of customer interactions. As companies continue to prioritize customer experience, the implementation of a robust Help Desk Ticking System becomes increasingly essential.



    Regionally, North America holds the largest share in the help desk tools market, owing to the region's advanced technological infrastructure and the presence of major market players. Businesses in North America have been early adopters of help desk solutions, driven by a strong focus on enhancing customer experience and operational efficiency. The Asia Pacific region, however, is expected to witness the highest growth rate during the forecast period. The rapid economic development, increasing internet penetration, and the surge in small and medium enterprises (SMEs) in countries like China

  14. total data it helpdesk

    • kaggle.com
    zip
    Updated Dec 1, 2018
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    utsav (2018). total data it helpdesk [Dataset]. https://www.kaggle.com/utsav15/total-data-it-helpdesk
    Explore at:
    zip(10883 bytes)Available download formats
    Dataset updated
    Dec 1, 2018
    Authors
    utsav
    Description

    Dataset

    This dataset was created by utsav

    Contents

  15. Share of customers worldwide contacting customer support by channel 2020

    • statista.com
    Updated Jul 9, 2025
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    Statista (2025). Share of customers worldwide contacting customer support by channel 2020 [Dataset]. https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
    Explore at:
    Dataset updated
    Jul 9, 2025
    Dataset authored and provided by
    Statistahttp://statista.com/
    Time period covered
    2020
    Area covered
    Worldwide
    Description

    This statistic illustrates the share of customers contacting customer support in 2020, by method. During the survey, ** percent of customers stated that they contacted their customer support via email.

  16. g

    Customer Service help desk statistics | gimi9.com

    • gimi9.com
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    Customer Service help desk statistics | gimi9.com [Dataset]. https://gimi9.com/dataset/uk_customer-service-help-desk-statistics
    Explore at:
    License

    CC0 1.0 Universal Public Domain Dedicationhttps://creativecommons.org/publicdomain/zero/1.0/
    License information was derived automatically

    Description

    🇬🇧 영국

  17. d

    Electronic Service Desk of the Information Technology Center of the Academia...

    • data.gov.tw
    ods
    Updated Jun 2, 2025
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    Department of Information Technology Services, Academia Sinica (2025). Electronic Service Desk of the Information Technology Center of the Academia Sinica Yearly Service Case Statistics [Dataset]. https://data.gov.tw/en/datasets/89238
    Explore at:
    odsAvailable download formats
    Dataset updated
    Jun 2, 2025
    Dataset authored and provided by
    Department of Information Technology Services, Academia Sinica
    License

    https://data.gov.tw/licensehttps://data.gov.tw/license

    Description

    Electronic service desk case statistics, including ID, contact method, categories: problem description, categories: solution method, satisfaction level (score), etc.

  18. g

    IT Service Desk Records

    • fsadata.github.io
    • cloud.csiss.gmu.edu
    • +2more
    csv
    Updated Feb 27, 2017
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    (2017). IT Service Desk Records [Dataset]. https://fsadata.github.io/it-service-desk-records/
    Explore at:
    csvAvailable download formats
    Dataset updated
    Feb 27, 2017
    Description

    Summary of all weekly service desk records by type.

  19. A

    ‘Citiwide Service Desk Statistics’ analyzed by Analyst-2

    • analyst-2.ai
    Updated Feb 13, 2022
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    Analyst-2 (analyst-2.ai) / Inspirient GmbH (inspirient.com) (2022). ‘Citiwide Service Desk Statistics’ analyzed by Analyst-2 [Dataset]. https://analyst-2.ai/analysis/data-gov-citiwide-service-desk-statistics-fcf1/latest
    Explore at:
    Dataset updated
    Feb 13, 2022
    Dataset authored and provided by
    Analyst-2 (analyst-2.ai) / Inspirient GmbH (inspirient.com)
    License

    Attribution 4.0 (CC BY 4.0)https://creativecommons.org/licenses/by/4.0/
    License information was derived automatically

    Description

    Analysis of ‘Citiwide Service Desk Statistics’ provided by Analyst-2 (analyst-2.ai), based on source dataset retrieved from https://catalog.data.gov/dataset/fee6615f-0ce9-4fe3-8ad6-44755bc49c8f on 13 February 2022.

    --- Dataset description provided by original source is as follows ---

    NYC Service Desk Statistics

    --- Original source retains full ownership of the source dataset ---

  20. IT Help Desk Software Market Report | Global Forecast From 2025 To 2033

    • dataintelo.com
    csv, pdf, pptx
    Updated Mar 7, 2024
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    Dataintelo (2024). IT Help Desk Software Market Report | Global Forecast From 2025 To 2033 [Dataset]. https://dataintelo.com/report/it-help-desk-software-market
    Explore at:
    csv, pptx, pdfAvailable download formats
    Dataset updated
    Mar 7, 2024
    Dataset authored and provided by
    Dataintelo
    License

    https://dataintelo.com/privacy-and-policyhttps://dataintelo.com/privacy-and-policy

    Time period covered
    2024 - 2032
    Area covered
    Global
    Description

    IT Help Desk Software Market Outlook 2032


    The global IT Help Desk Software Market size was USD 2.32 Billion in 2023 and is likely to reach USD 4.80 Billion by 2032, expanding at a CAGR of 8.5% during 2024–2032. The market is driven by the increasing demand for remote support solutions, the adoption of cloud-based and AI-enabled platforms, and the rising trend of BYOD (bring your own device) in the workplace.



    Surging demand for efficient customer service solutions is a key trend in the market. The need for streamlined operations and quick resolution of customer queries has led to increased adoption of IT Help Desk Software. This trend is supported by significant investments from both private and public sectors, aiming to enhance customer satisfaction and operational efficiency.




    • On September 6, 2023, Genesys, a frontrunner in orchestrating experiences powered by AI, declared a strategic partnership with Salesforce, the top AI CRM provider. This collaboration aims to assist businesses in integrating their data, agents, bots, and communication channels to enhance the overall customer and employee experiences.




    Increasing integration of AI and machine learning technologies is another notable trend. These technologies enable predictive analysis, automation of routine tasks, and personalized customer interactions, thereby enhancing the efficiency of IT Help Desk Software.



    Growing emphasis on data security is another key trend in the market. With the rise in cyber threats, businesses are prioritizing the security of their customer data. IT Help Desk Software equipped with robust security features is gaining traction, backed by government schemes promoting data protection.



    Rising adoption of cloud-based solutions is a significant trend. Clou

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Desku Inc (2025). 2025 Help Desk Statistics: Essential Data And Insights For Success [Dataset]. https://desku.io/stats-hub/help-desk-statistics/

2025 Help Desk Statistics: Essential Data And Insights For Success

Explore at:
Dataset updated
Feb 7, 2025
Dataset authored and provided by
Desku Inc
Description

A help desk helps to manage customer queries with ease where this blog states the latest help desk statistics that will help to understand everything that you need to know in 2025

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