This statistic shows growth in the Australian hospitality industry between the fiscal years 2013 and 2018, by sector. In the period examined, the cafes and coffee shops sector achieved a growth rate of *** percent and pubs, bars and nightclubs achieved *** percent.

Hotels and Resorts in Australia have undergone a dramatic rebound since the pandemic, when border closures drove occupancy rates and revenue to historic lows. The industry’s recovery began in 2022, spurred by pent-up leisure demand and the return of corporate and international travel. Major operators could lift average daily rates (ADR) as demand returned, particularly in the luxury segment, where international travellers preferred premium accommodation. This pricing power has underpinned revenue gains despite occupancy rates tracking below their pre-COVID peak. Stronger profitability has followed, with many operators stabilising operations through higher room yields and leaner cost structures. Domestic tourism has faced more difficulty, as rising living costs have reduced household discretionary spending on leisure travel. However, luxury tourism from inbound markets has surged, supporting growth in gateway cities like Sydney, Melbourne and Brisbane. Industry revenue is expected to rise at an annualised 12.0% over the five years through 2025–26, to reach $14.8 billion. This includes a more modest 1.6% increase in 2025-26, as strong growth in average daily rates offsets only slight gains in visitor nights. Profitability has improved significantly compared with pandemic lows, but margin expansion is now being tested by heavier competition and rising operating costs. Looking ahead, international arrivals are projected to surpass pre-pandemic benchmarks by 2026–27, supporting stable demand for luxury and midscale hotels. Domestic travel is forecast to recover more gradually as easing interest rates and stronger household sentiment lift discretionary spending. In contrast, corporate travel demand is expected to normalise in line with broader economic trends. Industry revenue is forecast to expand at an annualised 2.9% through the end of 2030–31, to reach $17.1 billion. Despite this growth outlook, operators face challenges. Slowing construction after years of heavy investment will temper new supply, but increased establishment numbers will intensify internal price competition. At the same time, emerging state-based restrictions on short-stay platforms like Airbnb could ease external pressures and give hotels a competitive edge. Profitability is expected to remain healthy, though margin expansion will depend on balancing room pricing, service quality and competitive pressures in a more stabilised operating environment.

According to data from the UNWTO, the gross value added (GVA) of hotels and similar accommodation establishments from the Australian hotel industry in 2021 amounted to approximately **** billion U.S. dollars. This reflected a slight decrease from **** billion U.S. dollars recorded in the previous year.

Shifting social trends have significantly influenced the Restaurants industry's performance over recent years. Consumers' busy lifestyles and high workloads have driven demand for restaurant meals, as well as takeaway and delivery services. Restaurants allow consumers to combine dining with leisure and avoid spending time on food preparation. Rising demand for food delivery platforms like Uber Eats, which enable time-poor consumers to purchase home-delivered, restaurant-quality food, has also supported industry revenue. Despite tight discretionary incomes and recent cost-of-living pressures, Australian consumers have continued to prioritise eating restaurant meals, as they view them as affordable indulgences. However, industry businesses are struggling with elevated operational costs, including high input, rent and energy expenses. Labour shortages have also plagued the industry, with restaurants facing significant retention gaps. These challenges, along with intense competitive pressures, have eroded the industry’s profitability, compelling some businesses to exit the industry. Nonetheless, the total number of enterprises in the industry has increased over the past five years as dynamic consumer preferences have created several niches for restaurants to cater to. Overall, industry revenue is expected to have soared at an annualised 8.2% over the five years through 2025-26 to $26.2 billion. This includes a moderate anticipated rise of 0.4% in 2025-26. Reeling from the economic challenges of the past five years, restaurants are set to diversify their revenue streams by expanding their service offerings to include merchandise and live events over the coming years. Restaurants are forecast to focus on improving operational efficiencies to limit costs and boost their profit margins. This includes adopting integrated technological advancements that will enhance the overall dining experience for customers. There will also be a focus on sustainability efforts as Australian consumers become more discerning about their environmental choices. Overall, industry revenue is projected to increase at an annualised 2.0% over the five years through 2030-31 to reach $28.9 billion.

This statistic depicts the distribution of educational attainment level among employees in the accommodation and food services industry in Australia as of *************. As of this date, approximately ** percent of employees in this industry did not hold any post school qualifications.

This research examines the interrelated dynamics of internal communication, managing events, and performance among teams within the hospitality sector in Australia. It aims to address a gap in existing research evaluating the unique relationship between these elements in Australia’s hotel sector and provides worthwhile insights on enhancing team performance through improved communication and event management strategies. Existing studies have primarily examined how internal communication independently affects team performance. However, there's a scarcity of research exploring the interplay between these elements specifically within the realm of event management in Australia's hotel sector. The study's importance stems from its relevance to the rapidly changing hospitality sector, especially considering teamwork efficiency impact on the organisational performance and the need for resilience and efficiency in hotel operations, particularly post-COVID-19. This study provides an in-depth examination concerning internal communication, event management, and teamwork efficiency. By doing so, it contributes to the field providing valuable insights into these complex relationships, enhancing the understanding of these dynamics specifically within the Australian hotel industry context and addressing a critical knowledge gap in current hospitality management research.

The theoretical focus of this research is grounded in the multi-team systems framework, which explores the coordination and communication dynamics within multiple interrelated teams pursuing shared objectives, which was found to be particularly relevant to complex settings like hotel event management. The research expands existing theory by applying multi-team systems principles to event management in hospitality and providing a more nuanced comprehension of team interactions and communication specific to this industry. This new application of the theory offers fresh insights into the complexities of team dynamics and communication within the unique context of the hospitality sector.

This study utilized a mixed-method design that combined quantitative and qualitative approaches to enhance the understanding of team communication and its effects on different facets of team performance in the event management industry at Australian hotels. Quantitative analysis sought to validate findings across a larger sample, while qualitative investigation revealed deeper insights into the complexity of internal communication. The use of this comprehensive methodological framework was predicated on its ability to provide a holistic grasp of the subject matter, effectively utilizing the strengths of both research paradigms. Data were gathered from multiple sources, including an online survey (n = 345) with hotel employees and one-on-one interviews (n = 27) with hotel executives and managers. The study technique combined a dual approach to data analysis whereby linear regression and ANOVA tests handled quantitative data while qualitative material underwent theme analysis. The combination of these several data sources helped the researchers to develop a more thorough knowledge of the topic, where the results of quantitative data analysis showed team communication forecasts of the working environment, teamwork efficacy, and interdepartmental cooperation. In contrast, effective internal communication exhibited a positive correlation with overall team performance, signifying a robust interrelationship between communication and overall effectiveness, while clarity of team roles proved to be a vital element in decision-making, problem-solving, and interdepartmental collaboration, underscoring the significance of internal communication in hotel event management.

The combination of both methods yielded comprehensive understanding of the teams’ communication complex dynamics within Australian hospitality and event management sector, where quantitative research showed relationships between team performance and communication effectiveness, while qualitative research gave contextual depth and showed the ways in which communication shapes organisational success. Using the multi-team systems paradigm, this mixed-methods approach revealed that strategic internal communication enhances clarity and cross-functional synergy in demanding, multi-team environments. Beyond accepted knowledge of internal communication, the results of the research reveal special operational dynamics particular to event management and synthesize quantitative correlations with qualitative insights, so advancing theoretical frameworks in hotel management and organisational communication especially in the context of complex, multi-team systems in the Australian hotel events sector.

Comprehensive dataset containing 15 verified Hospitality high school businesses in Australia with complete contact information, ratings, reviews, and location data.

Market Size statistics on the Hotels and Resorts industry in Australia

Comprehensive dataset containing 12,288 verified Hotel businesses in Australia with complete contact information, ratings, reviews, and location data.

Comprehensive dataset containing 100 verified Hospitality and tourism school businesses in Australia with complete contact information, ratings, reviews, and location data.

Comprehensive dataset containing 139 verified Hotel businesses in Northern Territory, Australia with complete contact information, ratings, reviews, and location data.

Australia Household Spending: Victoria: YoY: Hotels, Cafes & Restaurants data was reported at -0.600 % in Feb 2025. This records a decrease from the previous number of 4.600 % for Jan 2025. Australia Household Spending: Victoria: YoY: Hotels, Cafes & Restaurants data is updated monthly, averaging 8.200 % from Jan 2020 (Median) to Feb 2025, with 62 observations. The data reached an all-time high of 138.200 % in Sep 2022 and a record low of -57.600 % in Aug 2020. Australia Household Spending: Victoria: YoY: Hotels, Cafes & Restaurants data remains active status in CEIC and is reported by Australian Bureau of Statistics. The data is categorized under Global Database’s Australia – Table AU.H023: Household Spending: by States/Territory and Industry: Growth Rate.

10 Global import shipment records of Hotel Industry with prices, volume & current Buyer's suppliers relationships based on actual Global export trade database.

India IHIS: Percentage of Hotel Guest Arrivals: One-Star: Australia data was reported at 3.700 % in 2017. This records an increase from the previous number of 3.500 % for 2016. India IHIS: Percentage of Hotel Guest Arrivals: One-Star: Australia data is updated yearly, averaging 3.850 % from Mar 2000 (Median) to 2017, with 18 observations. The data reached an all-time high of 6.300 % in 2001 and a record low of 2.400 % in 2004. India IHIS: Percentage of Hotel Guest Arrivals: One-Star: Australia data remains active status in CEIC and is reported by Federation of Hotel & Restaurant Associations of India. The data is categorized under India Premium Database’s Hotel Sector – Table IN.QHB015: Indian Hotel Industry Survey: Percentage of Hotel Guest Arrivals: by Major Countries.

The gross value added (GVA) by the accommodation sector to tourism in Australia amounted to over 10.1 billion Australian dollars in the year ended June 2024. That year, the accommodation and food service sector, as well as the air, water, and other transport sector, drove most of the growth in tourism GVA.

India IHIS: Percentage of Hotel Guest Arrivals: Five-Star: Australia data was reported at 2.600 % in 2018. This records a decrease from the previous number of 3.600 % for 2017. India IHIS: Percentage of Hotel Guest Arrivals: Five-Star: Australia data is updated yearly, averaging 2.900 % from Mar 2000 (Median) to 2018, with 19 observations. The data reached an all-time high of 4.400 % in 2003 and a record low of 2.200 % in 2007. India IHIS: Percentage of Hotel Guest Arrivals: Five-Star: Australia data remains active status in CEIC and is reported by Federation of Hotel & Restaurant Associations of India. The data is categorized under India Premium Database’s Hotel Sector – Table IN.QHB015: Indian Hotel Industry Survey: Percentage of Hotel Guest Arrivals: by Major Countries.

India IHIS: Percentage of Hotel Guest Arrivals: Two-Star: Australia data was reported at 3.400 % in 2017. This stayed constant from the previous number of 3.400 % for 2016. India IHIS: Percentage of Hotel Guest Arrivals: Two-Star: Australia data is updated yearly, averaging 3.400 % from Mar 2000 (Median) to 2017, with 18 observations. The data reached an all-time high of 4.400 % in 2002 and a record low of 2.800 % in 2010. India IHIS: Percentage of Hotel Guest Arrivals: Two-Star: Australia data remains active status in CEIC and is reported by Federation of Hotel & Restaurant Associations of India. The data is categorized under India Premium Database’s Hotel Sector – Table IN.QHB015: Indian Hotel Industry Survey: Percentage of Hotel Guest Arrivals: by Major Countries.

India IHIS: Percentage of Hotel Guest Arrivals: Independent Hotels: Australia data was reported at 3.900 % in 2018. This records a decrease from the previous number of 4.000 % for 2017. India IHIS: Percentage of Hotel Guest Arrivals: Independent Hotels: Australia data is updated yearly, averaging 3.400 % from Mar 2001 (Median) to 2018, with 18 observations. The data reached an all-time high of 4.000 % in 2017 and a record low of 3.200 % in 2010. India IHIS: Percentage of Hotel Guest Arrivals: Independent Hotels: Australia data remains active status in CEIC and is reported by Federation of Hotel & Restaurant Associations of India. The data is categorized under India Premium Database’s Hotel Sector – Table IN.QHB015: Indian Hotel Industry Survey: Percentage of Hotel Guest Arrivals: by Major Countries.

Comprehensive dataset containing 2 verified Extended stay hotel businesses in VIC, Australia with complete contact information, ratings, reviews, and location data.

Snapshot img

Hospitality Robots Market Size 2025-2029

The hospitality robots market size is valued to increase USD 663.2 million, at a CAGR of 16.7% from 2024 to 2029. Increasing penetration of AI in robots will drive the hospitality robots market.

Major Market Trends & Insights

North America dominated the market and accounted for a 43% growth during the forecast period.
By End-user - Hotels segment was valued at USD 202.70 million in 2023
By Distribution Channel - Online segment accounted for the largest market revenue share in 2023

Market Size & Forecast

Market Opportunities: USD 272.47 million
Market Future Opportunities: USD 663.20 million
CAGR from 2024 to 2029 : 16.7%

Market Summary

The market is experiencing significant growth, with estimates suggesting it will reach a value of USD 1.5 billion by 2025. This expansion is driven by the increasing integration of artificial intelligence (AI) and the Internet of Things (IoT) into robotic technology. Hospitality robots offer numerous benefits, including improved efficiency, enhanced customer experiences, and reduced labor costs. These robots are not limited to menial tasks such as room service delivery or concierge services. They can also perform complex functions like language translation, facial recognition, and even emotional intelligence. The human-robot interaction is becoming increasingly sophisticated, blurring the lines between human and machine.
Despite these advancements, the high initial cost of hospitality robots remains a significant challenge. However, the long-term savings and operational efficiencies they provide make them an attractive investment for forward-thinking businesses. As the technology continues to evolve, we can expect to see further innovations in areas such as mobility, design, and cognitive abilities. The future of hospitality is being shaped by these intelligent machines, offering new possibilities for enhancing guest experiences and streamlining operations.

What will be the Size of the Hospitality Robots Market during the forecast period?

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How is the Hospitality Robots Market Segmented?

The hospitality robots industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD million' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments.

End-user

  Hotels
  Restaurants and bars
  Travel and tourism industry


Distribution Channel

  Online
  Offline


Type

  Front Desk Robots
  Delivery Robots
  Cleaning Robots
  Others
  Front Desk Robots
  Delivery Robots
  Cleaning Robots
  Others


Geography

  North America

    US
    Canada


  Europe

    France
    Germany
    Italy
    UK


  APAC

    Australia
    China
    Japan
    South Korea


  Rest of World (ROW)

By End-user Insights

The hotels segment is estimated to witness significant growth during the forecast period.

The hospitality industry's ongoing shift towards automation is driving significant growth in the global robots market, with hotels leading the charge. Marriott and Hilton are among the major players investing in robotic solutions to enhance social distancing and streamline operations. Hospitality robots are increasingly being used for tasks such as housekeeping, cleaning, luggage transport, and room service delivery. According to recent reports, the hotel segment is projected to dominate the market, accounting for over 50% of the total sales. Robots' capabilities include advanced features like slam algorithms, speech recognition software, and object recognition AI, enabling them to navigate autonomously and interact with guests.

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The Hotels segment was valued at USD 202.70 million in 2019 and showed a gradual increase during the forecast period.

They offer benefits like operational downtime reduction, increased efficiency, and improved safety protocols. Robots' deployment strategies include logistic support robots, mobile robot platforms, and cleaning robots, among others. The integration of computer vision systems and inventory management systems further enhances their effectiveness. With a focus on battery life optimization, safety protocols, and mobility range efficiency, hospitality robots are set to revolutionize the industry, offering a promising future for hotels and their guests.

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Regional Analysis

North America is estimated to contribute 43% to the growth of the global market during the forecast period. Technavio's analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period.

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The North American market for hospitality robots has experienced significant growth due to the r