The South Africa Hospitality Market is Segmented by Type (Chain Hotels, Independent Hotels), Accommodation Class (Luxury, Mid & Upper-Mid-Scale, Budget & Economy, Service Apartments), Booking Channel (Direct Digital, Otas, Corporate/MICE, Wholesale & Traditional Agents), and Geography (Gauteng, Western Cape, and Other). The Market Forecasts are Provided in Terms of Value (ZAR).

The size of the Hospitality Industry in South Africa market was valued at USD 1.36 Million in 2023 and is projected to reach USD 1.84 Million by 2032, with an expected CAGR of 4.43% during the forecast period. Recent developments include: In March 2022, Kasada announced the purchase of the Cap Grace Hotel in Cape Town, South Africa. Kasada's hotel acquisition marks the company's first foray into the South African hotel operator market. It also helps Kasada's strategy of expanding into all major cities in Sub-Saharan Africa., In May 2022, Millat Investments took over the iconic Winston Hotel in Rosebank, Johannesburg, South Africa, adding another key property to its rapidly expanding hospitality portfolio. The purchase of the Winston property comes on the heels of the successful Africa Travel Indaba in Durban, an event aimed at reviving tourism to South Africa and the continent following the global pandemic lockdown.. Key drivers for this market are: Rising Tourism in the United Arab Emirates Bolsters the Growth in Hospitality Sector, The Rise in the Mice Industry in the United Arab Emirates Drives the Hospitality Sector. Potential restraints include: High Rentals in the United Arab Emirates Pose a Restraint to the Hospitality Sector. Notable trends are: Growth in Tourism Sector in South Africa is Expected to Outpace Hospitality Industry.

In 2018, the hotel room revenue in South Africa grew by *** percent, down from a growth rate of *** percent the previous year. During the period under review, the growth of hotel room revenue fluctuated drastically. However, it remained positive, indicating that revenue from hotel rooms increased yearly in the country. In 2013, the peak of revenue growth can be recognized at **** percent, while the trough was at a growth rate of *** percent and was forecast to occur in 2019.

As of December 2023, the total income of hotel accommodations in South Africa amounted to roughly *** billion South African rand (around *** million U.S. dollars). Over *** billion South African rand (** million U.S. dollars) was generated from accommodation income, whereas approximately *** million South African rand (**** million U.S. dollars) came from restaurant and bar sales. In the period under review, the highest income was generated in August the same year, with about *** billion South African rand (just under *** U.S. dollars), whereas November 2022 accounted for the lowest value at approximately *** billion South African rand (*** million U.S. dollars).

As of January 2025, over ******** stay unit nights of hotel accommodations were sold in South Africa. In comparison to January 2024, this shows a year-on-year increase. However, the average income per stay night sold increased.

India IHIS: Percentage of Hotel Guest Arrivals: Independent Hotels: South Africa data was reported at 2.400 % in 2018. This records a decrease from the previous number of 2.700 % for 2017. India IHIS: Percentage of Hotel Guest Arrivals: Independent Hotels: South Africa data is updated yearly, averaging 2.300 % from Mar 2001 (Median) to 2018, with 18 observations. The data reached an all-time high of 2.700 % in 2017 and a record low of 1.700 % in 2005. India IHIS: Percentage of Hotel Guest Arrivals: Independent Hotels: South Africa data remains active status in CEIC and is reported by Federation of Hotel & Restaurant Associations of India. The data is categorized under India Premium Database’s Hotel Sector – Table IN.QHB015: Indian Hotel Industry Survey: Percentage of Hotel Guest Arrivals: by Major Countries.

Ethical Reference Number 2014FBREC150Small, Medium, and Micro Enterprises (SMMEs) are vital in boosting the South African economy. However, despite SMMEs’ important role, research shows these enterprises face an exceptionally high failure rate. Scholars have identified numerous factors impacting the sustainability of SMMEs. As a result, ensuring the sustainability of SMMEs has become a priority for both local and national governments. A key issue contributing to failing SMMEs is the inadequate utilisation of performance measures. Performance measures in the Bed and Breakfast (B&B) industry—a significant role player in the SMME sector—have contributed to improving the growth and profitability of SMMEs. A study of SMMEs revealed that, while financial and non-financial performance measures are considered essential, less attention is focused on financial indicators with a general disregard for financial and non-financial performance measures. To ensure that performance measures are utilised, including guaranteeing that these financial or non-financial performance measures are optimally utilised, depends on the management of the enterprise.This research study hypothesised that the ineffective utilisation of performance measures adversely influences the sustainability of the South African B&B industry. In the absence or lack of adequate performance measures, a scenario develops where an enterprise is vulnerable to risk, and these businesses are prone to failure.Stemming from the above, the study's main goal was to find out how much the South African B&B industry uses performance measures to enhance the sustainability of SMMEs. The investigation was practical and aligned with the positivistic research paradigm. This study was also observed as applied research that integrated quantitative research features. This study employed a survey-based approach targeting B&B owners and/or managers within the Cape Metropole of South Africa. Eighty-two B&Bs were approached for the study, utilising a combination of purposive and convenience sampling under the non-probability sampling method. Of these, the study successfully garnered the participation of 57 respondents. Descriptive and inferential statistical methods were employed, facilitating the drawing of informed conclusions and enabling the study to meet its research objectives and respond to the research questions.Research results reveal a distinctive understanding that SMMEs in the B&B industry apply performance measures for their businesses. However, unlike prevalent assumptions in existing literature, which often emphasise a balanced application of financial and non-financial performance measures, this study discovered a predominant reliance on financial tools. This finding is notable, as it contrasts with the broader trend in performance management literature that advocates for a more holistic approach, incorporating financial and non-financial measures to supplement the key financial tools for business sustainability.Additionally, the study identified a significant knowledge gap among practitioners regarding utilising financial- and non-financial performance measures. These insights suggest a divergence from conventional industry practices, highlighting a unique aspect of the South African B&B industry. To address this gap, the study recommends targeted training in financial and non-financial performance measures to enhance the strategic use of financial tools for business sustainability. This recommendation contributes to the academic discourse by filling a critical knowledge gap and providing practical guidance for industry practitioners.

The Africa Foodservice Market Report is Segmented by Foodservice Type (Cafes and Bars, Cloud Kitchen, Full-Service Restaurants, and Quick Service Restaurants), Outlet (Chained Outlets and Independent Outlets), Location (Leisure, Lodging, Retail, Standalone, and Travel), and Service Type (Dine-In, Takeaway, and Delivery). The Market Forecasts are Provided in Terms of Value (USD).

India IHIS: Percentage of Hotel Guest Arrivals: Two-Star: South Africa data was reported at 2.500 % in 2017. This records an increase from the previous number of 2.400 % for 2016. India IHIS: Percentage of Hotel Guest Arrivals: Two-Star: South Africa data is updated yearly, averaging 2.050 % from Mar 2000 (Median) to 2017, with 18 observations. The data reached an all-time high of 2.800 % in 2010 and a record low of 1.200 % in 2004. India IHIS: Percentage of Hotel Guest Arrivals: Two-Star: South Africa data remains active status in CEIC and is reported by Federation of Hotel & Restaurant Associations of India. The data is categorized under India Premium Database’s Hotel Sector – Table IN.QHB015: Indian Hotel Industry Survey: Percentage of Hotel Guest Arrivals: by Major Countries.

Over the forecast period until 2029, the sales channel distribution share is forecast to exhibit fluctuations among the two segments. Only for the segment Online, a significant increase can be observed over the forecast period. Here, the sales channel distribution share exhibits a difference of ***** percent between 2019 and 2029. Find further statistics on other topics such as a comparison of the revenue in Russia and a comparison of the sales channel distribution share in Russia. The Statista Market Insights cover a broad range of additional markets.

2017FBREC504: Ethical Clearance number

Students entering higher education institutions (HEIs) inevitably hold certain expectations, and identifying these expectations is essential to understanding the students’ thoughts about and attitudes toward higher education. Unmet expectations are among the reasons why first-year students drop out of university. As representatives of their institutions, lecturers also have expectations of their students, and these set the standard for student academic success (Martin, 2010:1-2). It is a complaint among lecturers that most of their first-year students do not prepare for nor participate in class activities and that they consequently do not succeed in the first six months after registration (Rausch & Hamilton, 2006:317). This study presents the expectations of first-year students and lecturers at HEIs offering hospitality management (HM) programs in Cape Town. The study further compares the findings from public and private institutions as well as students’ and lecturers’ expectations. There is limited research on the subject in South Africa, and this study is unusual in that it focuses on both first-year students and lecturers. The participants are drawn from three HEIs – one public and two private – and the results are compared. A longitudinal research design and a mixed methods approach were used for the study following the post-positivism paradigm. Students and lecturers participated in the study. Convenience sampling was used to collect data from the first-year students and lecturers who consented to participate in the study. Three structured questionnaires with closed-ended questions and Likert-type items scored on a 4-point scale were handed out on three separate occasions (before classes started, after the first term and after the second term) to 120 students. Six semi-structured interviews were conducted with academic lecturers from both institutions. Questionnaire information was captured and analysed using SPSS version 24. Descriptive and inferential statistical analysis was used to interpret the data via percentages in data Tables and reliability results. Interview responses were captured and analysed by the researcher herself using Microsoft Excel and Word. The data were coded, and emerging themes were identified. The results of the main findings revealed that students expect feedback from their lecturers (99.1%). They also anticipate readily available access to lecturers (91.6%), attending all the lectures (96.7%), having a group of close friends on campus (85%), enjoying lecturer support (90.8%), institutional support (100%), family support (98.3%), and spending 2 hours per day on studying after class (38.7%). The following main findings identified what lecturers expect from their first-year students in the form of themes; independence and hospitality background knowledge, study guide and communicating, feedback duration, motivational communication and assistance, lecturer availability and accessibility, missing class influences success, recommended study hours and class preparation, language barrier and different student backgrounds, time and workload management, pros and cons of group work. According to the lecturers, first-year students need to be more independent and have some general background knowledge about the HM industry when they enter a higher education institution (HEI). Lecturers expect the student to make an appointment before meeting privately with them to discuss work or just have a general conversation. Lecturers expect the students to attend all classes, as missing a class can snowball into dropping out. The lecturers also expect students to manage their time to be able to devote sufficient study time to studying on their own after class, anywhere between 30 minutes and 4 hours daily. The results show that students and lecturers have varying expectations, both academic and social. The students’ and lecturers’ expectations from both public and private higher education were compared by looking at their similarities and differences, thus identifying the gap between students’ expectations and lecturers’ expectations. The identified gap is that students’ expectations are more focused on orientation, feedback, knowing their results to be motivated to work harder, study skills, reminding of upcoming tests and assignments and lecturers to provide all study materials for their studies. Whereas the lecturers’ expectations focused on group work, attending class, independent study hours, making the appointment to see the lecturer, independence, communication, maturity, responsibility, student to be focused and motivated as well as having some background knowledge of the hospitality industry. The students from the private HEIs had three additional expectations: they wanted lecturers to teach them study skills, remind them of upcoming tests and assignments, and provide all the materials they required for their studies. The lecturers from the public HEI also expected their students to be mature and responsible, while the lecturers from the private HEIs mentioned that they wanted their students to be focused, motivated and have some background knowledge of the hospitality industry. These findings provide insight for academics within the HM field into the expectations of their first-year students and vice versa. This may help them to make certain adjustments to improve first-year students’ success rates and minimise drop-outs.

The global smart hospitality management market size was valued at USD 19.21 billion in 2023. It is estimated to reach USD 64.47 billion by 2032, growing at a CAGR of 14.4% during the forecast period (2024–2032).
Report Scope:

Comprehensive dataset containing 101 verified Brunch restaurant businesses in South Africa with complete contact information, ratings, reviews, and location data.

Comprehensive dataset containing 17 verified Oyster bar restaurant businesses in South Africa with complete contact information, ratings, reviews, and location data.

Comprehensive dataset containing 29 verified Self service restaurant businesses in South Africa with complete contact information, ratings, reviews, and location data.

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Hotel And Hospitality Management Software Market Size and Forecast 2025-2029

The hotel and hospitality management software market size estimates the market to reach by USD 1.83 billion, at a CAGR of 7.3% between 2024 and 2029. APAC is expected to account for 35% of the growth contribution to the global market during this period. In 2019 the cloud-based segment was valued at USD 1.94 billion and has demonstrated steady growth since then.

The market is witnessing significant growth, driven by the reduction in operational costs for hospitality businesses. The implementation of these software solutions streamlines operations, from reservations to billing, leading to increased efficiency and cost savings. Another key trend is the rise in cloud integration, enabling remote access and real-time data analysis. However, the market also faces challenges, including the complexity of changeover from traditional systems. Hotel and hospitality businesses must carefully evaluate the benefits and potential disruptions before transitioning to new software solutions. To capitalize on market opportunities, companies should focus on offering user-friendly, cost-effective, and customizable software, while providing robust support during implementation.
Effective change management strategies and clear communication with stakeholders will be crucial for a successful transition.

What will be the Size of the Hotel And Hospitality Management Software Market during the forecast period?

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The market continues to evolve, offering innovative solutions to enhance operational efficiency and optimize guest experiences across various sectors. Energy management systems enable hotels to reduce energy consumption and costs, while staff training modules ensure a skilled workforce. Channel management systems facilitate seamless distribution across multiple platforms, and loyalty program management retains repeat customers. Hotel operations software integrates multiple functions, including data analytics dashboards, mobile check-in systems, and customer relationship management. Housekeeping management streamlines tasks, and hotel distribution platforms expand reach. Inventory management systems optimize stock levels, and guest service management enhances communication and response times. Employee performance metrics monitor productivity, and reservation management software manages bookings effectively.

Reporting and analytics provide valuable insights, and staff scheduling software streamlines labor planning. Revenue management tools maximize revenue, and guest relationship management fosters loyalty. Property management systems manage day-to-day operations, and guest communication platforms enhance engagement. Hotel security systems ensure guest safety, and financial management modules manage finances. Pricing optimization engines adjust rates based on demand, and customer feedback systems gather valuable insights. Maintenance request systems streamline maintenance requests, and online booking engines offer a convenient booking experience. Yield management software optimizes revenue, and hotel marketing automation targets promotions effectively. Digital key systems offer contactless check-in, and the market is expected to grow by over 10% annually.

For instance, a large hotel chain implemented a mobile check-in system, resulting in a 25% increase in online bookings and a 15% decrease in check-in time. This demonstrates the significant impact software solutions can have on hotel operations.

How is this Hotel And Hospitality Management Software Industry segmented?

The hotel and hospitality management software industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD million' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments.

Deployment

  Cloud-based
  On-premises


Application

  Business hotels
  Heritage and boutique hotels
  Resorts and spas


Service

  System and integration services
  Professional services
  Managed services
  Others


Geography

  North America

    US
    Canada


  Europe

    France
    Italy
    Spain
    UK


  APAC

    China
    India
    Japan
    South Korea


  Rest of World (ROW)

By Deployment Insights

The cloud-based segment is estimated to witness significant growth during the forecast period.

In the dynamic the market, cloud-based solutions are gaining significant traction due to their numerous advantages. These solutions provide greater flexibility, scalability, and accessibility, enabling businesses to streamline operations, boost efficiency, and elevate guest experiences. With cloud-based deployment, hoteliers and hospitality businesses can manage their operations from any location with an internet connection, ensuring real-time monitoring and remote management. Furthermo

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Hospitality Robots Market Size 2025-2029

The hospitality robots market size is valued to increase USD 663.2 million, at a CAGR of 16.7% from 2024 to 2029. Increasing penetration of AI in robots will drive the hospitality robots market.

Major Market Trends & Insights

North America dominated the market and accounted for a 43% growth during the forecast period.
By End-user - Hotels segment was valued at USD 202.70 million in 2023
By Distribution Channel - Online segment accounted for the largest market revenue share in 2023

Market Size & Forecast

Market Opportunities: USD 272.47 million
Market Future Opportunities: USD 663.20 million
CAGR from 2024 to 2029 : 16.7%

Market Summary

The market is experiencing significant growth, with estimates suggesting it will reach a value of USD 1.5 billion by 2025. This expansion is driven by the increasing integration of artificial intelligence (AI) and the Internet of Things (IoT) into robotic technology. Hospitality robots offer numerous benefits, including improved efficiency, enhanced customer experiences, and reduced labor costs. These robots are not limited to menial tasks such as room service delivery or concierge services. They can also perform complex functions like language translation, facial recognition, and even emotional intelligence. The human-robot interaction is becoming increasingly sophisticated, blurring the lines between human and machine.
Despite these advancements, the high initial cost of hospitality robots remains a significant challenge. However, the long-term savings and operational efficiencies they provide make them an attractive investment for forward-thinking businesses. As the technology continues to evolve, we can expect to see further innovations in areas such as mobility, design, and cognitive abilities. The future of hospitality is being shaped by these intelligent machines, offering new possibilities for enhancing guest experiences and streamlining operations.

What will be the Size of the Hospitality Robots Market during the forecast period?

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How is the Hospitality Robots Market Segmented?

The hospitality robots industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD million' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments.

End-user

  Hotels
  Restaurants and bars
  Travel and tourism industry


Distribution Channel

  Online
  Offline


Type

  Front Desk Robots
  Delivery Robots
  Cleaning Robots
  Others
  Front Desk Robots
  Delivery Robots
  Cleaning Robots
  Others


Geography

  North America

    US
    Canada


  Europe

    France
    Germany
    Italy
    UK


  APAC

    Australia
    China
    Japan
    South Korea


  Rest of World (ROW)

By End-user Insights

The hotels segment is estimated to witness significant growth during the forecast period.

The hospitality industry's ongoing shift towards automation is driving significant growth in the global robots market, with hotels leading the charge. Marriott and Hilton are among the major players investing in robotic solutions to enhance social distancing and streamline operations. Hospitality robots are increasingly being used for tasks such as housekeeping, cleaning, luggage transport, and room service delivery. According to recent reports, the hotel segment is projected to dominate the market, accounting for over 50% of the total sales. Robots' capabilities include advanced features like slam algorithms, speech recognition software, and object recognition AI, enabling them to navigate autonomously and interact with guests.

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The Hotels segment was valued at USD 202.70 million in 2019 and showed a gradual increase during the forecast period.

They offer benefits like operational downtime reduction, increased efficiency, and improved safety protocols. Robots' deployment strategies include logistic support robots, mobile robot platforms, and cleaning robots, among others. The integration of computer vision systems and inventory management systems further enhances their effectiveness. With a focus on battery life optimization, safety protocols, and mobility range efficiency, hospitality robots are set to revolutionize the industry, offering a promising future for hotels and their guests.

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Regional Analysis

North America is estimated to contribute 43% to the growth of the global market during the forecast period. Technavio's analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period.

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The North American market for hospitality robots has experienced significant growth due to the r

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Capsule Hotel Market Size 2024-2028

The capsule hotel market size is forecast to increase by USD 50.3 million at a CAGR of 10.03% between 2023 and 2028.

The market is experiencing significant growth due to several key factors. The increasing disposable income of travelers, particularly in Asia Pacific, is driving demand for affordable yet comfortable lodging options. Moreover, the expansion of the global travel and tourism industry is fueling the growth of this market. However, the negative impacts of the pandemic on the hospitality industry have presented challenges, leading to temporary closures and reduced occupancy rates. However, concerns like claustrophobia and large luggage may pose challenges to the market. Despite these hurdles, the market is expected to recover and continue its growth trajectory as travel restrictions ease and consumer confidence returns. The capsule hotel concept offers a unique and cost-effective solution for budget-conscious travelers, making it an attractive investment opportunity for industry players.

What will be the Size of the Capsule Hotel Market During the Forecast Period?

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The market, also known as pod hotels or sleeping cabins, offers cost-effective lodging solutions for solo travelers and office workers. These vertical or horizontal structures provide compact, individual living spaces equipped with essential amenities such as a pillow, locker facility, alarm clock, and charging socket. Common washroom facilities are shared among guests, ensuring efficiency and affordability. The market caters to both tourists and local residents, particularly those in need of hourly accommodations near train stations or tourist areas. The trend toward simple, minimalist accommodations has gained popularity among Generation Y and international travelers seeking unique experiences. Capsule hotels come in various designs, including wooden and metallic structures, and can be found in numerous locations worldwide. The market continues to grow, driven by increasing demand for affordable lodging options In the tourism sector.

How is this Capsule Hotel Industry segmented and which is the largest segment?

The industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD million' for the period 2024-2028, as well as historical data from 2018-2022 for the following segments.

Mode Of Booking

  Offline booking
  Online booking


Geography

  APAC

    China
    Japan


  North America

    US


  Europe

    Germany
    UK


  South America



  Middle East and Africa

By Mode Of Booking Insights

The offline booking segment is estimated to witness significant growth during the forecast period.

Capsule hotels offer hourly basis accommodation for solo travelers and groups, providing a cost-effective lodging solution for budget-conscious tourists and office workers. These vertical and horizontal structures come in both wooden and metallic designs, catering to the preferences of Generation Y travelers. Operators in the lodging industry have capitalized on the demand for flexible booking options, keyless entry systems, and smartphone apps, allowing travelers to easily reserve hourly rates for shared bathroom facilities.

Capsule hotels are particularly popular among tourists facing flight delays or long layovers, as well as students on international trips. The compact design of these simple accommodations allows for efficient use of real estate, making them an attractive option for the tourism sector. However, some travelers may find the claustrophobic nature of these small spaces a deterrent. Despite this, the budget accommodation segment continues to thrive, with operators offering hourly accommodations near train stations and other transportation hubs to cater to the needs of the traveling public.

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The Offline booking segment was valued at USD 49.70 million in 2018 and showed a gradual increase during the forecast period.

Regional Analysis

APAC is estimated to contribute 41% to the growth of the global market during the forecast period.

Technavio's analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period.

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The Asia Pacific (APAC) region dominates the market, driven by the rising disposable income of the middle class and the growing preference for affordable accommodations among millennials. The region's economic growth, particularly in countries like Japan, China, and India, has led to an increase in the number of budget-conscious travelers, including backpackers, solo adventurers, and business travelers. These travelers seek cost-effective lodging solutions, such as ca

As of January 2025, the average income per unit sold of hotel accommodations in South Africa reached roughly ***** South African rand (around ** U.S. dollars). As of January 2023, the income per sold unit night has been steady and above 1,000 South African rand.