2 datasets found

  1. Census Data - Languages spoken in Chicago, 2008 – 2012

    • data.cityofchicago.org
    • healthdata.gov
    • +3more
    csv, xlsx, xml
    Updated Sep 12, 2014
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    U.S. Census Bureau (2014). Census Data - Languages spoken in Chicago, 2008 – 2012 [Dataset]. https://data.cityofchicago.org/Health-Human-Services/Census-Data-Languages-spoken-in-Chicago-2008-2012/a2fk-ec6q
    Explore at:
    xlsx, xml, csvAvailable download formats
    Dataset updated
    Sep 12, 2014
    Dataset provided by
    United States Census Bureauhttp://census.gov/
    Authors
    U.S. Census Bureau
    Area covered
    Chicago
    Description

    This dataset contains estimates of the number of residents aged 5 years or older in Chicago who “speak English less than very well,” by the non-English language spoken at home and community area of residence, for the years 2008 – 2012. See the full dataset description for more information at: https://data.cityofchicago.org/api/views/fpup-mc9v/files/dK6ZKRQZJ7XEugvUavf5MNrGNW11AjdWw0vkpj9EGjg?download=true&filename=P:\EPI\OEPHI\MATERIALS\REFERENCES\ECONOMIC_INDICATORS\Dataset_Description_Languages_2012_FOR_PORTAL_ONLY.pdf

  2. F

    US Spanish Call Center Data for Travel AI

    • futurebeeai.com
    wav
    Updated Aug 1, 2022
    + more versions
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    FutureBee AI (2022). US Spanish Call Center Data for Travel AI [Dataset]. https://www.futurebeeai.com/dataset/speech-dataset/travel-call-center-conversation-spanish-usa
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    wavAvailable download formats
    Dataset updated
    Aug 1, 2022
    Dataset provided by
    FutureBeeAI
    Authors
    FutureBee AI
    License

    https://www.futurebeeai.com/policies/ai-data-license-agreementhttps://www.futurebeeai.com/policies/ai-data-license-agreement

    Area covered
    United States
    Dataset funded by
    FutureBeeAI
    Description

    Introduction

    This US Spanish Call Center Speech Dataset for the Travel industry is purpose-built to power the next generation of voice AI applications for travel booking, customer support, and itinerary assistance. With over 30 hours of unscripted, real-world conversations, the dataset enables the development of highly accurate speech recognition and natural language understanding models tailored for Spanish -speaking travelers.

    Created by FutureBeeAI, this dataset supports researchers, data scientists, and conversational AI teams in building voice technologies for airlines, travel portals, and hospitality platforms.

    Speech Data

    The dataset includes 30 hours of dual-channel audio recordings between native US Spanish speakers engaged in real travel-related customer service conversations. These audio files reflect a wide variety of topics, accents, and scenarios found across the travel and tourism industry.

    •Participant Diversity:
    •
    Speakers: 60 native US Spanish contributors from our verified pool.
    •
    Regions: Covering multiple USA provinces to capture accent and dialectal variation.
    •
    Participant Profile: Balanced representation of age (18–70) and gender (60% male, 40% female).
    •Recording Details:
    •
    Conversation Nature: Naturally flowing, spontaneous customer-agent calls.
    •
    Call Duration: Between 5 and 15 minutes per session.
    •
    Audio Format: Stereo WAV, 16-bit depth, at 8kHz and 16kHz.
    •
    Recording Environment: Captured in controlled, noise-free, echo-free settings.

    Topic Diversity

    Inbound and outbound conversations span a wide range of real-world travel support situations with varied outcomes (positive, neutral, negative).

    •Inbound Calls:
    •Booking Assistance
    •Destination Information
    •Flight Delays or Cancellations
    •Support for Disabled Passengers
    •Health and Safety Travel Inquiries
    •Lost or Delayed Luggage, and more
    •Outbound Calls:
    •Promotional Travel Offers
    •Customer Feedback Surveys
    •Booking Confirmations
    •Flight Rescheduling Alerts
    •Visa Expiry Notifications, and others

    These scenarios help models understand and respond to diverse traveler needs in real-time.

    Transcription

    Each call is accompanied by manually curated, high-accuracy transcriptions in JSON format.

    •Transcription Includes:
    •Speaker-Segmented Dialogues
    •Time-Stamped Segments
    •Non-speech Markers (e.g., pauses, coughs)
    •High transcription accuracy by dual-layered transcription review ensures word error rate under 5%.

    Metadata

    Extensive metadata enriches each call and speaker for better filtering and AI training:

    •
    Participant Metadata: ID, age, gender, region, accent, and dialect.
    •
    Conversation Metadata: Topic, domain, call type, sentiment, and audio specs.

    Usage and Applications

    This dataset is ideal for a variety of AI use cases in the travel and tourism space:

    •
    ASR Systems: Train Spanish speech-to-text engines for travel platforms.
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Click to copy link
Link copied
Close
Cite
U.S. Census Bureau (2014). Census Data - Languages spoken in Chicago, 2008 – 2012 [Dataset]. https://data.cityofchicago.org/Health-Human-Services/Census-Data-Languages-spoken-in-Chicago-2008-2012/a2fk-ec6q
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Census Data - Languages spoken in Chicago, 2008 – 2012

Explore at:
4 scholarly articles cite this dataset (View in Google Scholar)
xlsx, xml, csvAvailable download formats
Dataset updated
Sep 12, 2014
Dataset provided by
United States Census Bureauhttp://census.gov/
Authors
U.S. Census Bureau
Area covered
Chicago
Description

This dataset contains estimates of the number of residents aged 5 years or older in Chicago who “speak English less than very well,” by the non-English language spoken at home and community area of residence, for the years 2008 – 2012. See the full dataset description for more information at: https://data.cityofchicago.org/api/views/fpup-mc9v/files/dK6ZKRQZJ7XEugvUavf5MNrGNW11AjdWw0vkpj9EGjg?download=true&filename=P:\EPI\OEPHI\MATERIALS\REFERENCES\ECONOMIC_INDICATORS\Dataset_Description_Languages_2012_FOR_PORTAL_ONLY.pdf

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