This statistic shows the share of customers worldwide by important aspects of a good customer service experience in 2018, by age. During the survey, 27 percent of respondents aged between 18 and 34 years stated that a good customer service experience would be one with a knowledgeable representative.

This statistic shows the share of customers in the U.S. and worldwide by important aspects of a good customer service experience in 2018. During the survey, 39 percent of respondents from the United States stated that a good customer service experience would be one with a knowledgeable representative.

This statistic shows the importance of customer experience when making purchase decisions worldwide in 2018, by country. During the survey, 75 percent of respondents from the United States stated that customer experience is important when making a purchase decision.

During a 2022 survey carried out in the United States, 86 percent of responding consumers stated that it was important or very important to them that they could contact a real person when communicating with a business. Only four percent said it was not important or not at all important.

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Customer Experience Management Market Size 2024-2028

The customer experience management market size is estimated to increase by USD 16.82 billion and grow at a CAGR of 17.17% between 2023 and 2028.

The customer experience management (CEM) market is experiencing significant growth driven by several key factors. Increasing emphasis on customer-centricity across organizations is a major driver. Additionally, the rise of digital transformation in retail and healthcare sectors fuels the demand for CEM solutions, including voice and speech analytics. The evolving consumer behavior landscape further boosts this growth trajectory. As businesses prioritize enhancing customer experiences, the importance of CEM solutions and social media analytics becomes indispensable to meet these demands. Consequently, the CEM market thrives on a blend of factors that underscore the necessity of understanding and addressing customer needs in today's competitive environment.

What will be the Size of the Customer Experience Management Market During the Forecast Period?

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The market is witnessing a profound transformation driven by advancements in digital technology and work collaboration tools. With the proliferation of the Internet of Things (IoT) and the emergence of the business-to-consumer market, the healthcare, information technology, and telecommunications industries are revolutionizing consumer interactions. Businesses are embracing cloud technology and leveraging machine learning (ML) and artificial intelligence (AI) for data-driven decision-making and enhanced customer experiences. Amid supply chain disruptions and new regulations, opportunities arise for omnichannel strategies and platform-driven interactions to meet evolving consumer expectations. AR/VR technology and on-premise deployment, alongside cloud deployment models, cater to diverse business needs, ensuring personalized journeys and multichannel experiences.

As AI and analytics drive data-driven insights, prioritizing data privacy and security remains paramount, shaping talent acquisition and training initiatives. From larger corporations to smaller businesses, managing customer interactions and safeguarding brand reputation amidst data breaches underscore the importance of embracing advanced technologies for sustainable growth in the digital era. The customer experience management (CEM) market is evolving rapidly, driven by large enterprises and the increasing demand for CEM solutions. The global customer experience management (CEM) market is expanding as businesses recognize the importance of customer satisfaction. Innovations in the customer experience as a service market and the customer experience management IoT market are reshaping industry standards. SMEs are also adopting CEM solutions, transforming the customer experience management industry and contributing to the market's growth.

Omnichannel customer service is transforming how businesses engage with customers across multiple touchpoints, ensuring a seamless experience throughout the entire customer journey. Customer journey mapping helps businesses visualize interactions, while the voice of the customer and customer feedback management provide valuable insights into improving service quality. Personalization solutions powered by AI enhance customer experiences, enabling businesses to offer tailored services. AI-powered customer experience management (CEM) platforms, along with CEM analytics, help brands deliver real-time customer insights and drive customer loyalty programs. Cloud-based CEM solutions allow businesses to scale and integrate customer engagement platforms, while social media customer service and automated customer support enhance efficiency. Multichannel support solutions ensure that customers receive prompt responses, contributing to improved customer satisfaction measurement and overall engagement.

Customer Experience Management Market Segmentation

The CEM market research report provides comprehensive data (region wise segment analysis), with forecasts and estimates in 'USD Billion' for the period 2024 to 2028, as well as historical data from 2018 to 2022 for the following segments

Component Outlook

  Solution
  Service


Deployment Outlook

  On-premises
  Cloud


Geography Outlook

  North America

    The U.S.
    Canada





  Europe

    The U.K.
    Germany
    France
    Rest of Europe





  APAC

    China
    India


  South America

    Chile
    Brazil
    Argentina





  Middle East & Africa

    Saudi Arabia
    South Africa
    Rest of the Middle East & Africa

By Component

The market share growth by the solution segment will be significant during the forecast period. Solutions in this market can be referred to as the software and technology offerings that help businesses manage and improve customer exper

In 2018, 77.8 percent of organizations in India revealed that ease of resolution is the most important customer experience (CX) service factor enhancing customer satisfaction. During the survey, 87.2 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.

Consumer Ratings And Reviews Software Market size is growing at a moderate pace with substantial growth rates over the last few years and is estimated that the market will grow significantly in the forecasted period i.e. 2024 to 2031.

Global Consumer Ratings And Reviews Software Market Drivers

The market drivers for the Consumer Ratings And Reviews Software Market can be influenced by various factors. These may include:

A Growing Priority for Customer Experience: Companies are considering customer experience as a means of gaining a competitive edge. With the use of ratings and reviews software, businesses may better understand their customers’ needs, pinpoint areas for development, and raise customer satisfaction levels.
User-generated information is becoming more and more influential: Online reviews and ratings, for example, have a big influence on consumers’ decisions to buy. Companies monitor and utilise user-generated material for marketing and brand management through the use of rating and review software.
Demand for Social Proof and Trust-Building: In order to make well-informed purchasing decisions, consumers rely on peer reviews and ratings. Software with ratings and reviews enables companies to increase sales, establish credibility with potential clients, and provide social proof.
Importance of Reputation Management: It is imperative that organisations manage their internet reputations. By monitoring and swiftly responding to client input, ratings and reviews software helps organisations mitigate unfavourable reviews and improve their brand’s reputation.
Concentrate on Improving the Quality of Products and Services: Customer feedback gathered by rating and review software offers insightful data on the performance of products and services, allowing companies to pinpoint problems with quality and make the required adjustments.
Effect on SEO and Search Engine Rankings: Enhanced search engine exposure and rankings might result from positive reviews. Software for ratings and reviews assists companies in producing real user content that improves internet presence and SEO.
Rise of Digital and E-Commerce: As e-commerce and digital-commerce platforms expand, so does the need for ratings and reviews software to optimise online shopping experiences, handle consumer feedback, and boost conversions.
Integration with Customer Relationship Management (CRM) Systems: Companies can centralise customer data and use feedback into more comprehensive customer engagement plans by utilising integration capabilities with CRM systems.
Emphasise Making Decisions Based on Data: Software for ratings and reviews offers useful information and analytics that support data-driven decision-making in the areas of product development, customer support, and marketing.
Consumer Protection and Regulatory Compliance: Businesses must implement ratings and reviews software that guarantees compliance and protects consumer information in order to comply with regulations pertaining to consumer rights and data privacy.

CRM Analytics Market size was valued at USD 8.94 Billion in 2024 and is projected to reach USD 20.95 Billion by 2031, growing at a CAGR of 11.23 % during the forecast period 2024-2031.

Global CRM Analytics Market Drivers

1. Decision Making Based on Data
Data is becoming a more important factor for businesses to consider when making strategic decisions. Organisations can use CRM analytics to examine enormous volumes of customer data and find trends, patterns, and insights that can guide corporate strategy. Businesses can improve business outcomes by using this data-driven strategy to help them make well-informed decisions regarding customer service, sales, and marketing. The market for CRM analytics is mostly driven by companies’ transition to a data-centric culture.

2. Machine learning and AI advancements
The way companies handle customer connections is being completely transformed by the incorporation of AI and ML technology into CRM systems. Deeper insights into consumer behaviour and preferences can be obtained by using AI and ML algorithms to process massive datasets more correctly and effectively than with conventional techniques. Predictive analytics, which helps companies foresee customer demands and trends, is made possible by these technologies. This enables proactive rather than reactive customer relationship management. Thus, the market for CRM analytics is being driven ahead by the ongoing developments in AI and ML.

3. Spread of Personal Information
An abundance of consumer data produced by social media, internet, mobile apps, and Internet of Things devices has resulted from the digital transformation of many businesses. Businesses face both opportunities and challenges as a result of this massive amount of data. In order to compile and analyse this data and derive actionable insights, CRM analytics tools are crucial. The need for advanced CRM analytics systems that can manage large, complex data sets and deliver useful insights is being driven by the growth in both the volume and variety of customer data.

4. Demanding Tailored Customer Experiences
Contemporary customers demand individualised services that are catered to their own tastes and habits. Businesses can segment their customer base and comprehend the particular requirements of various customer groups with the help of CRM analytics. Businesses can use these insights to provide individualised product recommendations, focused marketing efforts, and unique customer support encounters. As companies work to increase customer pleasure and loyalty, the increased expectation for personalisation is a major factor driving the adoption of CRM analytics.

5. Pay attention to client retention and loyalty
Getting new clients is frequently more expensive than keeping the ones you already have. Consequently, enterprises are directing their attention towards enhancing customer retention and cultivating enduring loyalty. CRM analytics offers insightful information about potential churn risks, customer engagement, and satisfaction. Businesses can lower customer churn and maintain customer engagement by implementing successful retention measures, such loyalty programmes and personalised messaging, by recognising these aspects. CRM analytics solutions are in high demand because of the emphasis placed on customer loyalty and retention.

In 2019, 63 percent of consumers from the United States stated that they considered the cleanliness of restrooms in a shopping center to be an important element of customer service. Another important element chosen was the availability of convenient/valet parking.

Percentage of enterprises for which specific reasons for bringing call and help centre services activities to Canada were not at all important, somewhat important, important or very important, by North American Industry Classification System (NAICS) code and enterprise size, based on a three-year observation period. Reasons for bringing business activities to Canada include cost savings from locating abroad did not materialize (lower operating costs), labour costs abroad have risen (lower labour costs in Canada), better quality of labour or resources in Canada, lower Canadian dollar, consolidating number of suppliers, tax or other financial incentives, concerns about intellectual property, proximity to customers or other logistical issues, and other reasons related to call and help centre services.

The size of the Customer Analytics Market was valued at USD 20.85 Billion in 2024 and is projected to reach USD 57.07 Billion by 2033, with an expected CAGR of 15.47% during the forecast period. The customer analytics market is experiencing significant growth, driven by the increasing adoption of data-driven decision-making processes across industries. Businesses are leveraging advanced analytics tools to better understand consumer behavior, improve customer engagement, and enhance overall satisfaction. The integration of artificial intelligence (AI), machine learning, and big data analytics has revolutionized the way organizations collect, process, and analyze customer data, enabling them to deliver personalized experiences. Industries such as retail, banking, e-commerce, and telecommunications are leading the adoption, aiming to gain actionable insights into customer preferences and purchasing patterns. The growing demand for predictive analytics to forecast customer trends and optimize marketing strategies further fuels market expansion. Cloud-based solutions have gained traction, offering scalability and flexibility while reducing infrastructure costs. Additionally, the rising focus on customer retention and loyalty programs has encouraged companies to invest in sophisticated analytics platforms. However, challenges such as data privacy concerns and integration complexities persist. Despite these hurdles, the customer analytics market is poised for sustained growth as businesses continue to prioritize customer-centric strategies to gain a competitive edge in an increasingly digitalized economy. Recent developments include: , July 2021 Microsoft, a well-known provider of consumer spending insights that enables businesses to proactively manage customer spending by transforming data from various sources, has announced its acquisition of Suplari. Microsoft is an American multinational corporation that makes computer software, consumer electronics, personal computers, and many other products. Through this purchase, the firms hoped to support businesses in becoming insight-driven, enabling business executives to take strategic action., March 2022 Adobe Experience Cloud now includes a new Customer Journey Analytics function. To help companies better understand how even little changes may impact the total customer experience across all of their products, Adobe developed a new experimentation tool in Experience Analytics. This feature enables companies to test real-world scenarios, and analysis has also been combined to enhance Adobe’s capacity to identify customer categories., Customer Analytics Market Segmentation, Customer Analytics Solution Outlook. Key drivers for this market are: Increasing data availability: The increasing availability of data from various sources, such as social media, IoT devices, and CRM systems, is driving the growth of the customer analytics market.

Growing need for customer insights: Businesses are increasingly recognizing the importance of customer insights to drive decision-making and improve the customer experience.

Advancements in technology: Advancements in technology, such as AI and ML, are making customer analytics solutions more accurate and insightful.

Cloud computing: Cloud computing is making customer analytics solutions more accessible and affordable for businesses of all sizes.. Potential restraints include: Data quality: The quality of customer data is a major challenge for businesses. Inconsistent and inaccurate data can lead to misleading insights.

Data privacy: Privacy regulations, such as GDPR, are making it more difficult for businesses to collect and use customer data.

Cost: Customer analytics solutions can be expensive, especially for small businesses.

Lack of skilled professionals: There is a shortage of skilled professionals who can implement and use customer analytics solutions.. Notable trends are: Real-time analytics: Real-time analytics solutions allow businesses to analyze customer data in real-time. This enables businesses to respond to customer needs and preferences more quickly.

Predictive analytics: Predictive analytics solutions use AI and ML to predict customer behavior. This information can be used to personalize marketing campaigns, improve customer service, and reduce churn.

Augmented analytics: Augmented analytics solutions use AI and ML to automate data analysis and insights. This makes it easier for businesses to use customer analytics to improve decision-making.

Cross-channel analytics: Cross-channel analytics solutions track customer behavior across multiple channels, such as online, offline, and social media. This provides businesses with a complete view of the customer journey..

The most important element of customer service for respondents was the speed of response and the solution to the problem. Over 56 percent of customers in Poland admitted that automatic information about the status of the order is also essential.

The Customer Experience Outsourcing Services market plays a pivotal role in shaping how businesses engage with their customers, offering comprehensive solutions designed to enhance satisfaction and loyalty. As competition intensifies across various sectors, companies are increasingly recognizing the importance of ex

Amazon AWS - Cloud Platforms & Services

Companies using Amazon AWS

We have data on 1,070,574 companies that use Amazon AWS. The companies using Amazon AWS are most often found in United States and in the Computer Software industry. Amazon AWS is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Amazon AWS usage goes back as far as 2 years and 1 months.

What is Amazon AWS?

Amazon Web Services (AWS) is a collection of remote computing services, also called web services that make up a cloud computing platform offered by Amazon.com.

Top Industries that use Amazon AWS

Looking at Amazon AWS customers by industry, we find that Computer Software (6%) is the largest segment.

Distribution of companies using Amazon AWS by Industry

 Computer software - 67, 537 companies  Hospitals & Healthcare - 54, 293 companies  Retail - 39, 543 companies  Information Technology and Services - 35, 382 companies  Real Estate - 31, 676 companies  Restaurants - 30, 302 companies  Construction - 29, 207 companies  Automotive - 28, 469 companies  Financial Services - 23, 680 companies  Education Management - 21, 548 companies

Top Countries that use Amazon AWS

49% of Amazon AWS customers are in United States and 7% are in United Kingdom.

Distribution of companies using Amazon AWS by country

 United Sates – 616 2275 companies  United Kingdom – 68 219 companies  Australia – 44 601 companies  Canada – 42 770 companies  Germany – 31 541 companies  India – 30 949 companies  Netherlands – 19 543 companies  Brazil – 17 165 companies  Italy – 14 876 companies  Spain – 14 675 companies

Contact Information of Fields Include:-

• Company Name • Business contact number • Title
• Name • Email Address • Country, State, City, Zip Code • Phone, Mobile and Fax • Website • Industry • SIC & NAICS Code • Employees Size
• Revenue Size
• And more…

Why Buy AWS Users List from DataCaptive?

• More than 1,070,574 companies
• Responsive database • Customizable as per your requirements • Email and Tele-verified list • Team of 100+ market researchers • Authentic data sources

What’s in for you?

Over choosing us, here are a few advantages we authenticate-

• Locate, target, and prospect leads from 170+ countries • Design and execute ABM and multi-channel campaigns • Seamless and smooth pre-and post-sale customer service • Connect with old leads and build a fruitful customer relationship • Analyze the market for product development and sales campaigns • Boost sales and ROI with increased customer acquisition and retention

Our security compliance

We use of globally recognized data laws like –

GDPR, CCPA, ACMA, EDPS, CAN-SPAM and ANTI CAN-SPAM to ensure the privacy and security of our database. We engage certified auditors to validate our security and privacy by providing us with certificates to represent our security compliance.

Our USPs- what makes us your ideal choice?

At DataCaptive™, we strive consistently to improve our services and cater to the needs of businesses around the world while keeping up with industry trends.

• Elaborate data mining from credible sources • 7-tier verification, including manual quality check • Strict adherence to global and local data policies • Guaranteed 95% accuracy or cash-back • Free sample database available on request

Guaranteed benefits of our Amazon AWS users email database!

85% email deliverability and 95% accuracy on other data fields

We understand the importance of data accuracy and employ every avenue to keep our database fresh and updated. We execute a multi-step QC process backed by our Patented AI and Machine learning tools to prevent anomalies in consistency and data precision. This cycle repeats every 45 days. Although maintaining 100% accuracy is quite impractical, since data such as email, physical addresses, and phone numbers are subjected to change, we guarantee 85% email deliverability and 95% accuracy on other data points.

100% replacement in case of hard bounces

Every data point is meticulously verified and then re-verified to ensure you get the best. Data Accuracy is paramount in successfully penetrating a new market or working within a familiar one. We are committed to precision. However, in an unlikely event where hard bounces or inaccuracies exceed the guaranteed percentage, we offer replacement with immediate effect. If need be, we even offer credits and/or refunds for inaccurate contacts.

Other promised benefits

• Contacts are for the perpetual usage • The database comprises consent-based opt-in contacts only • The list is free of duplicate contacts and generic emails • Round-the-clock customer service assistance • 360-degree database solutions

The global call and contact center outsourcing market is projected to expand from a market size of 325.94 billion in 2025 to a market size of 515.27 billion by 2033, growing at a CAGR of 4.82% from 2025 to 2033. The growth of this market is attributed to the increasing adoption of cloud-based contact center solutions, the rising demand for customer service and support, and the growing importance of data analytics in improving customer interactions. The key drivers of this market are the increasing demand for cost-effective and efficient customer service solutions, the adoption of cloud-based contact center solutions, the growing importance of data analytics in improving customer interactions, and the increasing adoption of artificial intelligence (AI) and machine learning (ML) technologies in contact centers. However, the high cost of implementation and maintenance of contact center solutions and the lack of skilled contact center agents are some of the challenges that are hindering the growth of the market. Key drivers for this market are: Cloud-based solutions AI-powered automation Omnichannel customer experience Data Analytics International expansion. Potential restraints include: AI-powered automation Cloud-based solutions Omnichannel customer engagement Data analytics and insights Remote work adoption.

DataCaptive™ – The world’s most trusted B2B data service provider.

With 97M+ Company profiles, 98M+ Emails, 65M+ Phone numbers, 5M+ C-level contacts.

DataCaptive takes your business to the next level by delivering a highly accurate Beauty Industry Email List with an accuracy of 95% and E-mail deliverability of 85%.

Get 100% opt-in contacts that comply strictly with international and local data laws like GDPR, CAN-SPAM and ANTI-SPAM.

Increase brand visibility and improve company reputation with the best-in-class Beauty Industry Mailing List that undergoes a 7-tire verification process once every 45 days.

Total Counts Available :

Total Counts in USA - 331,395

Total Global Counts - 140,850

Information provided in our B2B contact database:

Full name SIC, NAICS and OCC codes Business email Id Revenue size Phone number Graphics Company name Fax number Website URL Social media handles Job titles and much more...

Over choosing us, you ca

• Locate, target, and prospect leads from 170+ countries

• Receive seamless and smooth pre-and post-sale customer service

• Connect with old leads and build a fruitful customer relationship

• Analyze the market for product development and sales campaigns

• Boost sales and ROI with increased customer acquisition

Our USPs- what makes us your ideal choice?

At DataCaptive™, we strive consistently to improve our services and cater to the needs of businesses worldwide while keeping up with industry trends.

We understand the importance of data accuracy and employ every avenue to keep our database fresh and updated. We execute a multi-step QC process backed by our Patented AI and Machine learning tools to prevent consistency and data precision anomalies. This cycle repeats every 45 days.

Pricing : The cost is not predetermined. The quantity of contacts that are purchased determines our pricing. Your cost per contact decreases the more you buy!

Along with free samples, we also offer regularly updated, verified connections. To find out more about our team's unique pricing alternatives, data subscription costs, and segmented contact list customization capabilities, get in touch with us.

Grab the best deals and start building your campaigns with strong database.

According to a survey conducted by Statista among more than 75,000 consumers across 33 markets worldwide, consumers in general were satisfied with the customer services offered by their banks. According to the respondents, customer service was the fourth most important aspect of banking. The global customer service satisfaction rating stood at 3.97 out of 5, with Indonesia scoring highest at approximately 4.24 index points. More in-depth information can be found in the 2024 global bank customer satisfaction survey

Customer Journey Mapping Software size was valued to be USD 10.8 Billion in the year 2023 and it is expected to reach USD 53.6 Billion in 2031, at a CAGR of 13.8% over the forecast period of 2024 to 2031.

Customer Journey Mapping (CJM) software is a specialist application that helps organizations see and analyze the various stages of a customer’s interaction with a firm. This program delivers a full and comprehensive perspective of the customer experience from the first contact to the final encounter allowing businesses to optimize their operations and increase overall customer satisfaction

. The essence of CJM software is its capacity to record and map out the customer journey in a visual manner such as a flowchart or diagram which aids in identifying pain points, understanding customer wants, and aligning business goals appropriately.

The primary application of customer journey mapping software is to improve customer experience (CX). Understanding the various stages and touchpoints of the customer journey allows firms to discover pain points and areas for improvement. For example, if a customer journey map shows that consumers regularly abandon their shopping carts at the payment stage, the company can investigate and fix the problem whether by streamlining the checkout process, providing clearer instructions, or offering more payment options.

CJMS will use advanced analytics to deliver more detailed insights into client behavior and preferences. The integration of big data and predictive analytics will enable organizations to anticipate client wants and identify possible problems before they arise. This proactive strategy will allow businesses to modify their services and interactions in real-time resulting in a smooth and rewarding consumer experience. Businesses will obtain a holistic picture of the consumer journey by analyzing massive volumes of data from multiple touchpoints revealing patterns and trends that can be used to guide strategic choices and optimize marketing efforts.

Enhanced Attention to Customer Experience (CX): The importance of delivering superior customer experiences for sustaining brand loyalty and boosting revenue is increasingly acknowledged by businesses. The ability of customer journey mapping software to enable businesses to pinpoint and refine customer interaction points throughout their journey is leading to enhanced CX and competitive differentiation.

Embracing Omnichannel Marketing: The engagement of modern consumers with brands through diverse platforms (including websites, social media, and mobile apps) is noted. The tracking of these multi-channel interactions and the understanding of customer behavior facilitated by customer journey mapping software assist in tailoring marketing efforts for better engagement.

The Requirement for Insights Based on Data: The necessity for insights driven by data in comprehending customer behavior and preferences is recognized by businesses. Through the aggregation and examination of customer information from various sources, customer journey mapping software offers critical insights for augmenting customer engagement and loyalty.

Regulatory Compliance Demands: Certain sectors are governed by regulations that enforce data privacy and security standards. Tools for meticulous tracking and management of customer information are provided by customer journey mapping software aiding businesses in meeting these regulatory requirements.

Increased Utilization Among SMBs: The adoption of customer journey mapping software previously more common among larger corporations, is now expanding to Small and Medium Businesses (SMBs). The appeal of this technology to a broader business spectrum is being enhanced by cloud-based solutions and subscription models.

United States LS: Increase in Customer Financng Needs(SIF): Not Important data was reported at 38.500 % in Oct 2018. This records an increase from the previous number of 30.800 % for Jul 2018. United States LS: Increase in Customer Financng Needs(SIF): Not Important data is updated quarterly, averaging 42.050 % from Jan 2008 (Median) to Oct 2018, with 44 observations. The data reached an all-time high of 100.000 % in Apr 2009 and a record low of 12.500 % in Oct 2011. United States LS: Increase in Customer Financng Needs(SIF): Not Important data remains active status in CEIC and is reported by Federal Reserve Board. The data is categorized under Global Database’s United States – Table US.S023: Senior Loan Officer Opinion Survey: Reason for Strong Demand for Commercial & Industrial Loans. Senior Loan Officer Survey Questionnaire: If demand for C&I loans has strengthened over the past three months, how important have been the increase in financing needs on the possible reason of change?