As of February 2025, the value of credit card transactions in Indonesia amounted to ***** trillion Indonesian rupiah. The credit card transaction value in Indonesia decreased in 2020 due to the COVID-19 crisis. However, since May 2020, Indonesia's central bank has cut the maximum credit card interest rate from **** to * percent per month to boost Indonesia's economic recovery from the crisis.

Visa and Mastercard were tied when it comes to card payment market share, with local payment brands slowly being on the rise. GPN, short for Gerbang Pembayaran Nasional or National Payment Gateway, is noticeable in this regard. The domestic payment brand from Bank Indonesia launched in 2017 to promote the use of debit cards in the populous Asian country. The source does not explain whether GPN was included in the "Others" category before 2020. Nevertheless, debit cards and especially mobile wallets see increased use in Indonesian in-store payments since 2017.

The top five main card issuers in Indonesia together were responsible for 71 percent of the market, with two issuers taking up nearly 40 percent of it. This is according to a publication from September 2024, that quoted data for Indonesia in 2021. Note that the figures display card payments as a whole, and do not distinguish between credit cards or debit cards. Card payments at POS are relatively low in Indonesia when compared to cash, although digital payments have increased at a fast pace in Indonesia.

The average value of a credit card transaction in Indonesia is predicted to slightly increase between 2023 and 2028, by over one USD. This is according to one of several forecasts made by Statista covering the credit card market in Indonesia. The Asian country is one of the less mature countries in the world when it comes to credit card penetration. This is reflected with the value of credit card payments, making up over two percent of the country's GDP. Credit cards were one of the country's least popular payment methods.

The number of times a person in Indonesia used a credit card for payments declined by over 20 percent between in 2020, and only recovered slightly in 2021. In the first year of the coronavirus pandemic, an estimated 1.3 transactions were made per capita - a number that is significantly lower when compared to other countries. Indeed, credit cards are not a popular in-store payment method in Indonesia. Cash made up the majority of in-store payments in Indonesia in 2021, although its market share decreased significantly since COVID-19.

This statistic displays the distribution of credit cards issued in Indonesia in 2016, by bank. At the end of this year, Bank Mandiri issued the largest share of credit cards in Indonesia, with around 25 percent of the total number of cards issued.

The Report Covers Indonesia Payment Gateway Infrastructure Providers and is Segmented by Traditional Payment Infrastructure (Card-Based Instrument Infrastructure and E-Money).

The usage of online marketplace in Indonesia increases due to Covid-19 pandemic and its supporting environment such as payment systems. This investigation was conducted to determine the effect of Website Quality on Online Impulsive Buying Behavior moderated by Sales Promotion and Credit Card Usage in Indonesian marketplace. This study uses quantitative methods with causal analysis. In this research, data was collected through online questionnaires and 275 respondents who used the marketplace website responded. This research uses PLS-SEM data analysis technique. The results of this study showed that three out of five hypotheses are accepted. This study shows that Website Quality, Credit Card Use, and Sales Promotion have positive significant effect on Online Impulse Buying Behavior. However, the result of this study also revealed interesting findings, that there is not enough evidence to support moderation effect of Credit Card use and Sales Promotion in the relationship between web quality and Online Impulse Buying Behavior.

The number of credit cards provided by BCA in Indonesia increased to around 4.63 million cards by the end of 2023. After being severely hit by the 1997 Asian financial crisis, the Indonesian bank managed to recover remarkably. Today, BCA is again one of Indonesia's largest companies in terms of market capitalization.

Introduction

This Bahasa Call Center Speech Dataset for the BFSI (Banking, Financial Services, and Insurance) sector is purpose-built to accelerate the development of speech recognition, spoken language understanding, and conversational AI systems tailored for Bahasa-speaking customers. Featuring over 40 hours of real-world, unscripted audio, it offers authentic customer-agent interactions across a range of BFSI services to train robust and domain-aware ASR models.

Curated by FutureBeeAI, this dataset empowers voice AI developers, financial technology teams, and NLP researchers to build high-accuracy, production-ready models across BFSI customer service scenarios.

Speech Data

The dataset contains 40 hours of dual-channel call center recordings between native Bahasa speakers. Captured in realistic financial support settings, these conversations span diverse BFSI topics from loan enquiries and card disputes to insurance claims and investment options, providing deep contextual coverage for model training and evaluation.

Topic Diversity

This speech corpus includes both inbound and outbound calls with varied conversational outcomes like positive, negative, and neutral, ensuring real-world BFSI voice coverage.

This variety ensures models trained on the dataset are equipped to handle complex financial dialogues with contextual accuracy.

Transcription

All audio files are accompanied by manually curated, time-coded verbatim transcriptions in JSON format.

These transcriptions are production-ready, making financial domain model training faster and more accurate.

Metadata

Rich metadata is available for each participant and conversation:

The Malaysian payment industry, exhibiting a robust Compound Annual Growth Rate (CAGR) of 11.40%, presents a compelling investment opportunity. Driven by increasing smartphone penetration, rising e-commerce adoption, and a government push towards digitalization, the market is experiencing a significant shift from cash-based transactions to digital payment methods. The dominant segments are Point-of-Sale (POS) payments, encompassing card payments, digital wallets like GrabPay and Huawei Pay, and increasingly popular online sales payments. Retail, entertainment, and hospitality sectors are key drivers, with healthcare showing promising growth potential. While the market faces challenges such as infrastructure limitations in certain areas and cybersecurity concerns, the overall outlook remains positive, fuelled by the expanding adoption of contactless payments and the integration of financial technology (fintech) solutions within existing banking infrastructure. Major players like Visa, Maybank, and CIMB Group Holdings Berhad are strategically positioning themselves to capitalize on these trends, while new fintech entrants are continuously innovating and disrupting the landscape. The projected market size in 2025 serves as a strong base for future growth projections. The consistent adoption of digital payment solutions and government initiatives to promote financial inclusion will likely sustain the high CAGR throughout the forecast period (2025-2033). The competitive landscape is dynamic, featuring a mix of established financial institutions and emerging fintech companies. Competition is intensifying with the introduction of innovative payment solutions and strategic partnerships. While established players leverage their extensive networks and brand recognition, newer entrants are focusing on niche segments and providing tailored solutions catering to specific customer needs. The expansion of mobile payment solutions is a key differentiator, with both domestic and international companies vying for market share. Regulatory frameworks play a critical role in shaping the industry, promoting secure and transparent transactions while encouraging innovation. The future growth trajectory depends on the sustained growth of digital adoption among consumers and businesses and the success of government initiatives aiming to improve financial inclusion and digital infrastructure. This comprehensive report provides a detailed analysis of the rapidly evolving Malaysian payment industry, covering the period from 2019 to 2033. With a focus on the base year 2025 and a forecast extending to 2033, this report offers invaluable insights for businesses, investors, and policymakers seeking to understand and capitalize on the opportunities within this dynamic market. The report leverages a wealth of data, examining key segments, trends, and challenges shaping the future of payments in Malaysia. Search keywords like Malaysia e-payment, digital wallet Malaysia, Malaysia cashless payment, QR code payment Malaysia, and Malaysian fintech will yield this report in searches. Recent developments include: May 2023: Maybank launched its cross-border QR payment service for Maybank customers traveling to Singapore, Indonesia, and Thailand, as they can now make cashless and instant payment transactions via the MAE app. Similarly, incoming tourists from these countries can make cashless payments with Maybank QRPay merchants in Malaysia. The new offering will enable Malaysians visiting the respective countries to enjoy a cheaper, faster, and more convenient payment option through the MAE app., January 2023: Xoom, PayPal's international money transfer service, has announced that it has launched a new cross-border money transfer product, debit card deposit, enabling Xoom customers, and the new feature will offer remittance receivers easy, secure, and real-time access to funds, which are sent directly to a recipient's eligible Visa debit card.. Key drivers for this market are: E-commerce Growth, Rising Basket Spend, and Rise in Digitally-aware Population, Adoption of Card-based Payments. Potential restraints include: Challenges Faced by Small Retailers and Street Vendors while Adapting to the Cashless Payment Ecosystem. Notable trends are: Card Payments to Witness the Growth.

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Online Footwear Market Size 2024-2028

The online footwear market is forecast to increase by USD 32.5 billion and is estimated to grow at a CAGR of 8.08% between 2023 and 2028. The market is experiencing significant growth, driven by several key trends and factors. One major factor is the increasing popularity of digital payment systems, which facilitate seamless transactions and enhance customer convenience. Another trend is the rising adoption of omnichannel retailing, allowing consumers to shop for footwear across multiple channels, both online and offline. However, the market also faces challenges, such as the presence of counterfeit products, which can negatively impact brand reputation and consumer trust. Athletic Footwear is further segmented into running shoes, sports shoes, aerobic shoes, and trekking shoes. To mitigate this issue, market players are investing in advanced technologies like blockchain and AI to ensure authenticity and transparency in their supply chains. Overall, the market is poised for continued growth, fueled by these trends and the increasing preference for online shopping.

What will be the size of the Market During the Forecast Period?

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Market Dynamics and Customer Landscape

The Market encompasses a wide range of footwear categories, including Leather Footwear, Athletic Footwear, Casual Shoes, and Vegan Footwear. Recycled materials like Recycled car tires and Recycled carpet padding are increasingly being used in the production of footwear, adding to the market's sustainability quotient. Cotton and Plantdyed leather are popular choices for convenient footwear, catering to both fashion and comfort needs. Online Footwear Market has experienced significant growth due to the convenience it offers. The market includes Private Label Brands, Women's and Men's footwear, and is propelled by the Athletic Shoe Industry and Online Retailing. Credit Card and Online Banking facilitate seamless transactions, further boosting the market. Fast Fashion Trends influence consumer preferences, leading to an increase in demand for various footwear styles. However, the market also faces challenges from Counterfeit Footwear Products. Overall, the Market continues to evolve, offering diverse choices to consumers. Our researchers analyzed the data with 2023 as the base year, along with the key drivers, trends, and challenges. A holistic analysis of drivers will help companies refine their marketing strategies to gain a competitive advantage.

Key Market Driver

The rising popularity of digital payment systems is a key factor driving the growth of the E-commerce footwear market. The availability of a wide range of merchandise, online payment options, online tracking of shipments, 24/7 customer support, larger Internet reach, and cheaper costs have increased the demand for online shopping. Currently, customers have several payment options, such as credit cards, cash-on-delivery (COD), Internet banking accounts, demand drafts, and cash-on-order. Consumers also rely on payment service providers such as PayPal, which allows them to pay without revealing their personal information.

Moreover, digital payment services allow consumers to make payments at the point of sale through a mobile device. The transactions can be completed in a few steps on the phone.

Significant Market Trend

The advent of smart and customized footwear is the primary trend in the global market growth. Smart and customized shoes are trending in the market. Customization and personalization are key strategies that vendors have been adopting to diversify their product portfolio. The introduction of innovative and technically advanced smart and customizable footwear also attracts and motivates consumers to invest in them. Smart footwear, such as step-counting shoes, is gaining popularity among consumers engaged in athletic and fitness activities.

In January 2018, Under Armour launched UA HOVR Phantom Connected shoes that tracks, analyzes, and store virtual information about running metric. Therefore, the high level of customization and increased demand for innovative footwear will propel the growth of the E-commerce footwear market during the forecast period.

Major Market Challenge

The presence of counterfeit products is a major challenge to the growth of the market. Over the past few years, counterfeits of leading women's footwear brands have flooded the market. These products use original brand names and are priced lower than the original products to attract customers. Therefore, counterfeit products are causing a considerable dent in the market shares of leading popular brands by damaging their reputations. However, these products are not long-lasting because they are made of poor-quality raw materials. Sometimes the low quality of nylon and polyester can affect consumers who have sensitive skin and are prone to allergies

As of June 2024, e-wallets dominated digital payment methods in Indonesia, used by ** percent of respondents. This usage is boosted by a young population and expanding mobile internet access. At the same time, banking platforms and Buy Now, Pay Later services have been widely adopted, by ** percent and ** percent of users respectively, demonstrating the growing trend toward flexible, cashless payments. Increased adoption of digital payments The country's most widely used e-wallets, such as GoPay, OVO and DANA continue to grow due to their convenience, particularly with super apps such as Grab and Go-Jek, allowing daily transactions across all sectors. Meanwhile, Buy Now Pay Later systems are growing in popularity as consumers seek short-term credit options, particularly younger users or those who lack access to conventional bank credit. Digital finance trends The rapid adoption of digital payment platforms in Indonesia, driven by the Quick Response Code Indonesian Standard (QRIS), has facilitated the transition from traditional offline to online financial activities. Developed by Bank Indonesia, this national code simplifies payments by eliminating the need for a bank account or credit card. As financial literacy in Indonesia gradually improves, fintech and e-commerce services are on the rise, with digital payments expected to grow by more than ** percent by 2028. In the coming years, Indonesia aims to strengthen financial governance and move towards a cashless society.

The online banking penetration rate in Indonesia was forecast to continuously increase between 2024 and 2029 by in total 16.6 percentage points. After the fifteenth consecutive increasing year, the online banking penetration is estimated to reach 51.17 percent and therefore a new peak in 2029. Notably, the online banking penetration rate of was continuously increasing over the past years.Shown is the estimated percentage of the total population in a given region or country, which makes use of online banking.The shown data are an excerpt of Statista's Key Market Indicators (KMI). The KMI are a collection of primary and secondary indicators on the macro-economic, demographic and technological environment in up to 150 countries and regions worldwide. All indicators are sourced from international and national statistical offices, trade associations and the trade press and they are processed to generate comparable data sets (see supplementary notes under details for more information).Find more key insights for the online banking penetration rate in countries like Thailand and Malaysia.

In 2024, there were over ** billion e-money card transactions in Indonesia. Electronic money (e-money) is a non-cash payment instrument in addition to credit cards and debit cards. Users are able to use money that is saved on a card, phone, or the internet to conduct cashless payments.

In 2023, the number of mobile wallet users in Indonesia reached around *** million people, indicating an increase of about ** million users compared to the year prior. A mobile wallet is a virtual wallet that stores payment card information on a mobile device, it is either a built-in feature or an app that can be installed onto smartphones. Notably, Go Pay emerged as the undisputed virtual wallet leader, with the majority of respondents in a July 2022 survey choosing it as their preferred e-wallet. Digital payment landscape The penetration rate of the digital payments sector in Indonesia experienced strong growth in 2024, with its two main segments expected to expand significantly by 2030. This growth indicates that Indonesia is relying more on digital payment methods following the growth of technology that continues to reshape financial landscapes. This trend is also shown through the rising revenue of the digital payments segment of the fintech market, which is expected to expand further in the coming years. QR code payments trend Indonesia’s shift towards the future of digital transactions continues to be evident. An interesting revelation from a consumer behavior survey in October 2022 is the growing interest in QR code payment methods. Most respondents expressed interest in QR code payment methods, and a large proportion indicated having engaged in this activity in the same year.

Real-time payments, or RTP, were commonly used in Asia-Pacific in 2023, with transactions in India being almost ** times higher as in China. RTP is important in India due to its implementation in the country's Unified Payments Interface or UPI. An expanded ranking on the number of instant payments per country places India at the top with a figure that was higher than 43 other countries combined. India is expected to keep this position by 2028, although its predicted CAGR will be lower than Brazil, the United States, and Indonesia. UPI (India) and Pix (Brazil) are the two main systems Real-time payments generally have two main characteristics that make them appealing: One, as the name suggests, payments can be initiated and settled almost immediately, allowing consumers, businesses, bank to send and receive money across the world within minutes. Two, these schemes are not bound to the opening times of a bank, and are available "24/7" and 365 days in the year. These traits matter especially to countries with a complex payment market that need to be digitalized — such as in India with its UPI system, but also in Brazil (PIX). UPI in India and Pix in Brazil together reached nearly *** billion transactions in 2022. A2A payments: An enabler of real-time payment technology UPI and Pix are both also examples of applications that allow for A2A payments. A2A or account-to-account payments refers to direct payments from one party to the other without the need for an intermediary. Such intermediaries are card rails from the likes of Visa and Mastercard, which are essentially bypassed in A2A. These typically domestically developed payment options come from banks. A2A apps were more common in Latin America than in other parts of the world in late 2022. It should be noted that sources sometimes interpret A2A in different ways, as bank transfers (push requests) and direct debit (pull requests) can technically be a part of A2A as well.