This statistic shows the total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2019. In 2019, the market size of information technology outsourcing amounted to 66.52 billion U.S. dollars. In 2019, the global traditional outsourcing industry generated 92.5 billion U.S. dollars in revenue. In that same year, the total contract value of the business process outsourcing (BPO) market amounted to 26 billion U.S. dollars.

The timeline shows the comparison of the value of industry wide contracts in the global ITO market from 2006 to 2011. In 2008, the value of industry wide contracts for network services was 7.1 billion U.S. dollars.

The Information Technology Outsourcing (ITO) market is experiencing robust growth, driven by the increasing adoption of cloud computing, digital transformation initiatives, and the need for businesses to enhance operational efficiency and reduce costs. The market, estimated at $1.2 trillion in 2025, is projected to maintain a healthy Compound Annual Growth Rate (CAGR) of 7% from 2025 to 2033, reaching approximately $2.1 trillion by 2033. This expansion is fueled by several key factors, including the rising demand for specialized IT skills that are often scarce internally, the desire for greater agility and scalability in IT operations, and the increasing complexity of modern IT infrastructures. Major players like Accenture, HCL Technologies, IBM, and TCS are significantly contributing to this growth, leveraging their extensive expertise and global reach to cater to a diverse clientele. However, challenges such as data security concerns, vendor lock-in risks, and the need for effective cross-cultural collaboration continue to pose restraints on market growth. Segment-wise, the market is witnessing strong growth in cloud-based services, cybersecurity solutions, and data analytics, with enterprises increasingly outsourcing these critical functions. Geographically, North America and Europe currently hold significant market shares, but developing economies in Asia and Latin America are demonstrating rapid growth potential, presenting lucrative opportunities for ITO providers. The competitive landscape is highly dynamic, with established players focusing on strategic acquisitions, partnerships, and innovation to maintain their market leadership. The future of the ITO sector hinges on adaptability and innovation, requiring providers to embrace emerging technologies such as artificial intelligence, machine learning, and blockchain to meet evolving client demands and maintain a competitive edge. Successfully navigating these technological shifts and addressing potential security and regulatory challenges will be critical for long-term success in this rapidly evolving market.

Information Technology Outsourcing Solutions Market Outlook

The global Information Technology Outsourcing (ITO) Solutions market size was valued at approximately USD 530 billion in 2023 and is projected to reach an estimated USD 1,015 billion by 2032, exhibiting a compound annual growth rate (CAGR) of 7.6% over the forecast period. The substantial growth in this market is driven by the increasing need for business agility, cost reduction, and the rising adoption of digital technologies by enterprises across various sectors.

One of the primary growth factors propelling the ITO Solutions market is the rapid advancement in technology. Organizations are continuously seeking ways to innovate and stay competitive, which has led to increased outsourcing of IT functions to access advanced technologies and specialized expertise. This includes the adoption of artificial intelligence (AI), machine learning (ML), and cloud computing, which requires specialized knowledge and significant investment. Outsourcing these functions allows businesses to leverage the latest technologies without the need for in-house development and maintenance, leading to enhanced operational efficiency and reduced costs.

The second key driver is the growing trend of globalization and the need for businesses to operate on a global scale. As companies expand their operations internationally, they face complex IT challenges that require robust and scalable solutions. Outsourcing IT services to specialized providers enables companies to manage their global IT infrastructure more effectively, maintain consistency in service delivery, and comply with diverse regulatory requirements. This trend is particularly evident in sectors such as BFSI (Banking, Financial Services, and Insurance), healthcare, and retail, where global operations are the norm.

Additionally, the increasing focus on core competencies and the need to improve business agility have prompted many organizations to outsource their non-core IT functions. By delegating routine and maintenance tasks to external vendors, companies can free up their internal resources to focus on strategic initiatives and innovation. This shift towards a more agile and responsive business model is crucial in todayÂ’s fast-paced market environment, where the ability to quickly adapt to changing customer demands and market conditions can be a significant competitive advantage.

Information Technology plays a pivotal role in the outsourcing landscape, serving as the backbone for many of the advanced solutions offered in this sector. The integration of IT into outsourcing services allows companies to harness the power of digital tools and platforms, facilitating seamless operations and enhanced service delivery. By leveraging IT, outsourcing providers can offer more efficient, scalable, and innovative solutions, which are essential in meeting the dynamic needs of modern businesses. This technological backbone not only supports the core functions of outsourcing but also enables the adoption of cutting-edge technologies such as AI and cloud computing, which are crucial for maintaining a competitive edge in the market.

From a regional perspective, North America currently holds the largest share of the ITO Solutions market, driven by the presence of numerous global enterprises and a highly developed IT infrastructure. The region's strong focus on innovation and early adoption of new technologies also contributes to its leading position. However, the Asia Pacific region is expected to exhibit the highest growth rate during the forecast period, with a CAGR of over 8%. This growth is fueled by the rapid digital transformation in emerging economies, increasing IT spending, and the rising number of small and medium enterprises (SMEs) seeking cost-effective IT solutions.

Service Type Analysis

The Information Technology Outsourcing Solutions market is segmented by service type into Application Development and Maintenance, Infrastructure Outsourcing, Business Process Outsourcing (BPO), and others. Each of these segments plays a crucial role in the overall market, catering to different aspects of an organization's IT needs.

Application Development and Maintenance is a significant segment within the ITO market. This service involves the development, testing, deployment, and ongoing maintenance of software applications. As businesses increasingly rely on custom-built applications to meet specific operatio

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IT Outsourcing Market Size 2025-2029

The IT outsourcing market size is forecast to increase by USD 139.1 million at a CAGR of 4.6% between 2024 and 2029.

The market is driven by the increasing need for businesses to optimize their operations and focus on core competencies. This trend is particularly evident in the rise of application outsourcing, where companies delegate software development and maintenance tasks to specialized service providers. However, this market also faces significant challenges. One major obstacle is the growing risks associated with data privacy and security in public cloud services. As more businesses migrate their operations to the cloud, they must ensure that their data is secure from potential breaches and cyber attacks. Another challenge is the integration of outsourced services with a company's internal systems and processes.
Ensuring seamless integration is crucial for maximizing the benefits of outsourcing and maintaining operational efficiency. Companies seeking to capitalize on the opportunities presented by the market must prioritize data security and invest in robust integration strategies to overcome these challenges. By doing so, they can effectively navigate the dynamic and competitive landscape of this market and stay ahead of the curve. Cloud security architecture, project portfolio management, and enterprise mobility management enable digital transformation.

What will be the Size of the IT Outsourcing Market during the forecast period?

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In the dynamic market, businesses seek to optimize their IT strategies through various services. Application modernization and IT strategy consulting help companies adapt to changing technology landscapes. Software quality assurance ensures the delivery of reliable products, while server maintenance contracts maintain IT infrastructure. Network bandwidth optimization and remote desktop support enhance operational efficiency. Data loss prevention, agile software development, and IT outsourcing contracts safeguard critical data and streamline development processes.

Customer experience management, business continuity planning, endpoint security management, software deployment automation, and offshore software development address evolving business needs. IT security audits and database performance tuning ensure compliance and performance. Digital workplace solutions and the application development lifecycle facilitate remote work and continuous improvement. IT talent acquisition and IT risk assessment strengthen organizational capabilities. An IT service catalog and knowledge process outsourcing optimize service delivery and management. Data center consolidation reduces costs and improves IT agility. Global IT services offer businesses access to diverse talent pools and expertise.

How is this IT Outsourcing Industry segmented?

The IT outsourcing industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD million' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments.

Type

  Infrastructure outsourcing
  Application outsourcing


Service

  Software as a service
  Infrastructure as a service
  Platform as a service


End-user

  Large enterprises
  SMEs


Geography

  North America

    US
    Canada
    Mexico


  Europe

    France
    Germany
    UK


  APAC

    China
    India
    Japan


  South America

    Brazil


  Rest of World (ROW)

By Type Insights

The Infrastructure outsourcing segment is estimated to witness significant growth during the forecast period. Infrastructure outsourcing plays a significant role in the dynamic market, representing the delegation of essential IT functions, including data center management, network services, server maintenance, storage solutions, and disaster recovery to external providers. This strategic approach enables businesses to concentrate on innovation and growth while capitalizing on the specialized knowledge, scalability, and cost savings offered by industry experts. The digital transformation era has amplified the demand for secure, agile, and high-performance IT infrastructure, compelling organizations to collaborate with partners capable of delivering reliable environments with minimal downtime.

The rise of cloud adoption, hybrid IT models, and escalating cybersecurity threats have intensified the need for outsourcing infrastructure services. By outsourcing, businesses can access advanced technologies and skilled talent without the financial burden of capital investments or the challenge of in-house talent shortages. The integration of compliance frameworks, digital transformation services, customer relationship mana

Global IT Outsourcing market size is expected to reach $150.48 billion by 2029 at 7.2%, cloud-powered surge is driving the next wave of growth in the it outsourcing market

ITO and BPO IT Outsourcing Market Outlook

According to our latest research, the ITO and BPO IT Outsourcing market size reached USD 654.2 billion globally in 2024, demonstrating a robust growth trajectory. The market is expected to expand at a CAGR of 7.1% from 2025 to 2033, reaching a forecasted market size of USD 1,219.6 billion by 2033. This growth is propelled by the increasing need for operational efficiency, cost optimization, and digital transformation initiatives across industries. The adoption of advanced technologies such as artificial intelligence, robotic process automation, and cloud computing is further accelerating the expansion of both ITO and BPO segments worldwide.

A primary growth factor for the ITO and BPO IT Outsourcing market is the escalating demand for business agility and flexibility. Organizations are under constant pressure to adapt to rapidly changing market conditions, consumer preferences, and technological advancements. Outsourcing IT and business processes enables companies to focus on their core competencies, while leveraging specialized expertise from service providers. This strategic move not only reduces operational costs but also enhances service quality and scalability. The growing complexity of IT environments, combined with the need for round-the-clock support, is compelling enterprises to rely on external partners for both infrastructure management and business process optimization.

Digital transformation is another significant driver fueling the expansion of the ITO and BPO IT Outsourcing market. Companies are increasingly adopting cloud-based solutions, automation tools, and advanced analytics to streamline operations and improve customer experience. Outsourcing partners play a crucial role in facilitating this transition by offering tailored solutions, access to cutting-edge technologies, and best practices. The integration of artificial intelligence and machine learning into outsourcing services has led to enhanced process automation, predictive analytics, and intelligent decision-making capabilities. As organizations strive to stay competitive in a digital-first world, the demand for innovative and flexible outsourcing models continues to rise.

Moreover, the globalization of businesses and the growing emphasis on cost containment are further boosting the ITO and BPO IT Outsourcing market. Enterprises are increasingly looking to tap into global talent pools and leverage the cost advantages offered by service providers in emerging economies. This trend is particularly pronounced in sectors such as BFSI, healthcare, and retail, where regulatory compliance, data security, and customer engagement are critical. Outsourcing enables organizations to access specialized skills, ensure business continuity, and achieve faster time-to-market for new products and services. As a result, the market continues to witness significant investments from both established players and new entrants seeking to capitalize on the growing demand for outsourcing solutions.

From a regional perspective, Asia Pacific remains the dominant hub for ITO and BPO IT Outsourcing services, driven by its large and skilled workforce, cost advantages, and strong government support. North America and Europe are also significant contributors, with a high adoption rate of advanced technologies and a focus on digital transformation. Latin America and the Middle East & Africa are emerging as attractive destinations for outsourcing, thanks to their improving business environments and increasing investments in IT infrastructure. The global nature of the market, coupled with evolving regulatory frameworks and shifting customer expectations, is shaping the future landscape of the industry.

Service Type Analysis

The ITO and BPO IT Outsourcing market is primarily segmented by service type into ITO (Information Technology Outsourcing) Services and BPO (Business Process Outsourcing) Services. ITO services encompass a wide range of offerings, incl

IT Outsourcing (ITO) Market is Segmented by Service Type (Infrastructure Outsourcing, Application Development and Maintenance, and More), Organization Size (SMEs and Large Enterprises), Sourcing Location (On-Shore, Near-Shore, and More), End-User Industry (BFSI, Healthcare and Life-Sciences, and More), and by Geography. The Market Forecasts are Provided in Terms of Value (USD).

The Healthcare IT Outsourcing Market report segments the industry into By Type (Payers HCIT Outsourcing, Providers HCIT Outsourcing), By End User (Healthcare Provider System, Biopharmaceutical Industry, Clinical Research Organization, Other End Users), and Geography (North America, Europe, Asia-Pacific, Middle East and Africa, South America). Get five years of historical data and five-year forecasts.

The global outsourcing services market, valued at $1.02 trillion in 2025, is projected to experience robust growth, driven by several key factors. The increasing adoption of cloud computing and digital transformation initiatives across industries is fueling demand for specialized IT and business process outsourcing (BPO) services. Companies are increasingly outsourcing non-core functions like HR, finance, and customer support to focus on their core competencies and enhance operational efficiency. Furthermore, the rising availability of skilled labor in developing economies, coupled with cost advantages, makes outsourcing an attractive proposition for businesses worldwide. The market is segmented by service type, with IT outsourcing, BPO, and KPO (Knowledge Process Outsourcing) representing significant shares. While North America currently holds a dominant market share, regions like Asia, particularly India and China, are experiencing rapid growth, driven by a burgeoning IT talent pool and supportive government policies. Competition in the market is intense, with major players like Accenture, TCS, Capgemini, and Cognizant vying for market share through technological innovation, strategic acquisitions, and expansion into new service areas. The market's growth is expected to be somewhat tempered by factors such as data security concerns, regulatory changes, and the potential for geopolitical instability. However, the long-term outlook remains positive, with a projected Compound Annual Growth Rate (CAGR) of 6.40% from 2025 to 2033. The forecast period (2025-2033) anticipates a steady expansion in the outsourcing services market, fueled by continuous technological advancements and the ongoing need for cost optimization among businesses globally. The increasing complexity of business operations and the need for specialized expertise are key drivers. Different service types will see varying growth rates; for instance, KPO is expected to show stronger growth compared to traditional BPO due to the rising demand for data analytics and other specialized knowledge-based services. Geographic expansion will remain a crucial strategy for market players, with a particular focus on emerging economies in Asia and Africa offering lucrative growth opportunities. The market will likely witness increased consolidation as larger players acquire smaller firms to expand their service offerings and geographic reach. Furthermore, the development of advanced technologies such as artificial intelligence (AI) and machine learning (ML) is expected to significantly impact the market, leading to automation and enhanced efficiency in outsourced processes. This will present both opportunities and challenges for existing players, necessitating adaptation and innovation to remain competitive. Recent developments include: March 2024: Alight Inc., a provider of cloud-based human capital technology and services, entered a definitive agreement to divest its professional services segment and its payroll and HCM outsourcing businesses, collectively known as the "Payroll & Professional Services business," to an affiliate of HIG Capital. The deal, valued at up to USD 1.2 billion, is subject to specific adjustments. This values the Payroll & Professional Services business at a multiple of approximately 10 times its estimated 2023 adjusted EBITDA and 24 times its estimated unlevered free cash flow., March 2024: iSON Xperiences, a global customer experience management (CXM) firm, recently acquired EC Outsourcing Company, a United Kingdom-based BPO. This acquisition represents a strategic milestone for iSON Xperiences and provides clients with the opportunity to engage directly with an African entity. By leveraging iSON's extensive knowledge of Africa's delivery landscape, clients can now access seamless BPO services from Africa.. Key drivers for this market are: Ongoing Migration Toward the Cloud and Adoption of Virtualized Infrastructure, Growing Demand for Efficiency and Scalable IT Infrastructure; Internet of Things for Efficient Delivery of BPO Services. Potential restraints include: Ongoing Migration Toward the Cloud and Adoption of Virtualized Infrastructure, Growing Demand for Efficiency and Scalable IT Infrastructure; Internet of Things for Efficient Delivery of BPO Services. Notable trends are: The Information Technology Outsourcing Segment to Witness Significant Growth.

The global Information Technology Outsourcing Solutions (ITOS) market is experiencing robust growth, driven by increasing digital transformation initiatives across diverse industries. The market's expansion is fueled by the rising adoption of cloud computing, the need for enhanced cybersecurity measures, and the growing demand for cost-effective and efficient IT operations. Businesses are increasingly outsourcing non-core IT functions to specialized providers, allowing them to focus on their core competencies and gain a competitive edge. This trend is particularly pronounced in sectors like finance, healthcare, and manufacturing, where data security and operational efficiency are paramount. While a precise market size for 2025 is unavailable, a reasonable estimate, considering a conservative CAGR of 7% (a common rate for mature IT services markets) from a hypothetical 2019 market size of $500 billion, places the 2025 market value at approximately $700 billion. This growth trajectory is projected to continue through 2033. Several factors contribute to the market's dynamism. The increasing complexity of IT infrastructure, coupled with the scarcity of skilled IT professionals, creates a compelling case for outsourcing. Furthermore, the emergence of innovative technologies, such as artificial intelligence (AI) and machine learning (ML), is driving demand for specialized ITOS services. However, challenges remain, including concerns regarding data security and intellectual property protection, along with potential vendor lock-in and difficulties in managing outsourced relationships. Successfully navigating these challenges will be crucial for sustained market growth. The competitive landscape is fiercely contested, with established players like IBM, Accenture, and TCS vying for market share alongside emerging providers. Geographic distribution is also a key factor, with North America and Europe currently dominating the market, but significant growth potential evident in regions like Asia-Pacific.

Information Technology Outsourcing (ITO) Market Outlook

The global Information Technology Outsourcing (ITO) market size was valued at approximately USD 340 billion in 2023 and is projected to reach around USD 750 billion by 2032, growing at a Compound Annual Growth Rate (CAGR) of 9.3% during the forecast period. This growth is driven by the increasing need for cost optimization, agility, and specialized skills that outsourcing provides, enabling companies to focus on core competencies while leveraging external expertise for IT functions.

Several factors contribute to the robust growth in the ITO market. Firstly, businesses are increasingly looking to reduce their operational expenditures while maintaining high levels of efficiency and productivity. Outsourcing IT functions such as application development, infrastructure management, and support services allows organizations to leverage economies of scale, thereby lowering costs. This financial flexibility is particularly attractive for companies operating in highly competitive markets where cost efficiency is paramount for survival and growth.

Secondly, the rapid technological advancements and the growing complexity of IT environments are compelling organizations to seek specialized expertise that may not be available in-house. With the advent of emerging technologies such as Artificial Intelligence (AI), Internet of Things (IoT), and cloud computing, the demand for specialized skills has surged. IT outsourcing providers often have the latest technological capabilities and expertise, allowing companies to quickly adapt to new technologies and remain competitive in a fast-evolving digital landscape.

Additionally, the trend towards digital transformation is another significant driver of the ITO market. Companies are increasingly digitalizing their operations, customer interactions, and supply chains to enhance efficiency, improve customer experience, and drive innovation. Outsourcing IT functions enables organizations to accelerate their digital transformation initiatives by leveraging the technical know-how and resources of IT service providers. This not only ensures a smoother transition but also enhances the scalability and flexibility of IT operations.

Regionally, the ITO market is witnessing varied growth patterns. North America and Europe are mature markets with significant adoption of outsourcing services, driven by the presence of large enterprises and advanced technological infrastructure. However, Asia Pacific is expected to witness the highest growth rate during the forecast period, with a CAGR of 11.2%, fueled by the rapid economic development, increasing IT investments, and the growing presence of small and medium enterprises (SMEs) seeking cost-effective IT solutions. Latin America and the Middle East & Africa are also emerging markets with substantial growth potential, driven by increasing digitization and the need for technological advancements.

Service Type Analysis

The ITO market can be segmented by service type, including application development and maintenance, infrastructure services, IT support and helpdesk, managed services, and others. Application development and maintenance services are a critical segment, as they encompass the creation, deployment, and ongoing management of software applications. This segment is growing robustly due to the increasing demand for custom software solutions and the need for continuous updates and improvements in application functionalities. Companies are outsourcing these services to ensure efficient and timely delivery of high-quality software applications while focusing on their core business activities.

Infrastructure services constitute another significant segment in the ITO market. This includes the management and maintenance of IT infrastructure such as servers, storage, networks, and data centers. The growing adoption of cloud computing and the need for scalable and flexible IT infrastructure are driving the demand for infrastructure services. Outsourcing these services allows organizations to benefit from the latest technological innovations and infrastructure management practices without the need for significant capital investment in physical assets.

IT support and helpdesk services are also a vital component of the ITO market, providing essential support to ensure smooth and uninterrupted IT operations. This segment includes servi

IT Infrastructure Outsourcing Market Outlook

The global IT Infrastructure Outsourcing market is witnessing robust growth, with the market size estimated to reach approximately USD 115 billion in 2023 and projected to escalate to nearly USD 200 billion by 2032, exhibiting a compound annual growth rate (CAGR) of 6.5% during the forecast period. This promising growth trajectory is primarily driven by the increasing demand for cost-effective IT solutions that allow companies to focus on their core business objectives while leaving the management of IT infrastructure to specialized service providers. As companies across various sectors strive to modernize their IT infrastructure to remain competitive, the reliance on outsourcing is anticipated to surge, providing substantial growth opportunities for market players.

The significant growth factor for IT infrastructure outsourcing is the ongoing digital transformation across industries. Organizations are increasingly adopting digital technologies to enhance operational efficiency, improve customer experiences, and gain a competitive edge. This transformation necessitates modern and agile IT infrastructures, which many organizations find more efficient and cost-effective to outsource. By leveraging outsourced solutions, companies can utilize the latest technologies without the need for substantial capital investments or maintaining a large in-house IT team. Furthermore, with the rapid advancements in cloud computing, businesses are gravitating towards cloud-based outsourcing solutions, which offer scalability, flexibility, and cost savings.

Another pivotal growth driver is the increasing complexity of IT infrastructure management. As businesses expand and integrate more sophisticated technologies such as artificial intelligence, big data analytics, and Internet of Things (IoT), managing IT infrastructure internally becomes more challenging. Outsourcing provides access to specialized expertise and advanced tools necessary for handling such complexities. Additionally, with the rise in cyber threats, organizations are compelled to enhance their security measures, which often necessitates the involvement of skilled third-party service providers to ensure robust cybersecurity frameworks. These factors collectively propel the demand for IT infrastructure outsourcing services.

The economic benefits offered by IT infrastructure outsourcing cannot be overlooked. Outsourcing enables companies to convert fixed costs into variable costs, offering substantial cost savings and operational efficiencies. This financial flexibility is particularly advantageous for small and medium enterprises (SMEs) that may not possess the financial resources to build and maintain extensive IT infrastructures independently. Furthermore, as companies seek to enhance their agility and responsiveness to market changes, outsourcing their IT infrastructure allows them to scale their operations up or down quickly, aligning with current business demands. This adaptability further fuels the market's growth, making IT infrastructure outsourcing a strategic choice for diverse industries.

In today's fast-paced business environment, Information Technology Outsourcing Solutions have become a cornerstone for organizations aiming to streamline their operations and enhance efficiency. These solutions offer a strategic advantage by allowing businesses to delegate IT functions to specialized service providers, thereby focusing on their core competencies. By outsourcing IT tasks, companies can access cutting-edge technologies and expert resources without the burden of maintaining a large in-house IT team. This approach not only reduces operational costs but also provides the flexibility to scale IT services in response to changing business needs. As a result, Information Technology Outsourcing Solutions are increasingly being adopted across various industries, driving innovation and competitive advantage.

Regionally, North America holds a prominent share in the IT infrastructure outsourcing market, driven by the presence of numerous multinational companies and advanced IT infrastructure. The regionÂ’s focus on technological innovation and early adoption of cutting-edge technologies further bolsters market growth. Europe follows suit, with significant investments in IT modernization and a growing trend towards outsourcing among both private and public sectors. Meanwhile, the Asia Pacific region is anticipated to exhibit the highest growth rate, attributed to rapid industrialization, increasing IT s

Global Information Technology Outsourcing Solutions ITOS market size 2025 was XX Million. Information Technology Outsourcing Solutions ITOS Industry compound annual growth rate (CAGR) will be XX% from 2025 till 2033.

The Information Technology (IT) Outsourcing market has emerged as a pivotal component of the global business landscape, venerating its transformative role in enhancing operational efficiency and driving innovation across industries. With an estimated market size of over $410 billion in 2023, according to the latest

Global healthcare it outsourcing market worth at $69.19 Billion in 2024, is expected to surpass $152.94 Billion by 2034, a CAGR of 8.4% from 2025 to 2034.

This statistic shows the global market size of outsourced services from 2000 to 2019. In 2019, the global outsourcing market amounted to **** billion U.S. dollars. The global outsourcing market - additional information The revenue of the global outsourced services industry has been unsteady over the last few years. In 2016, the industry market size dropped to **** billion U.S. dollars, the lowest figure seen in a decade. The largest share of revenue for this industry came from the Americas, followed by Europe, the Middle East and Africa. A much smaller share of global revenue came from the Asia Pacific region. Outsourcing involves the contracting out of business processes to third parties, usually in order for the business to avoid certain costs, such as taxes. In 2019, business process outsourcing contributed a much smaller proportion of the industry’s global revenue than information technology outsourcing, generating ** billion and **** billion U.S. dollars respectively. Other outsourcing segments within the global industry include business services, energy, healthcare and pharmaceuticals, retail, travel and transport, and telecom and media. In 2016, the leading driver for using outsourcing services, according to business executives, was to cut costs. Other drivers included, enabling focus on core business and solving capacity issues.

The size of the IT Services Outsourcing Market market was valued at USD 686.92 billion in 2023 and is projected to reach USD 1177.26 billion by 2032, with an expected CAGR of 8.0 % during the forecast period. Outsourcing of IT services is the act of engaging other individuals or organizations outside an organization to perform some of the IT tasks such as software development, system infrastructure and support among others. Outsourcing is common because it helps companies to cut operational costs, access specialized skills in IT and to enable many organizations to allow the experts to tackle IT issues, as they concentrate on their central activities. The various uses are in the areas of computing, storage, data sharing, processing, protection and development. Current trends that are present in the market include adoption of Cloud based systems, incorporation of Automation and Artificial intelligence, more adoption of Remote and Hybrid working model. Outsourcing is also going international in a way that more companies are outsourcing their projects to offshore and near shore outsourcing providers. Two major drivers have been identified which include the increasing adoption of digital transformation solutions and the need for better scalability. Recent developments include: In June 2023, Accenture, a consulting firm, plans to make significant investments in its Data & AI practice over the next three years. The investment is expected to aid the company's clients across all industries in their rapid and sustainable transformation, as well as to apply artificial intelligence to achieve higher growth, efficiency, and resilience. Accenture's Data & AI practice expands to provide more industry solutions and pre-built models to clients in a number of industries. , In June 2023, Hewlett Packard Enterprise (HPE) expanded its partnership with Amazon Web Services (AWS) to simplify hybrid cloud transformation for enterprises. The expanded partnership provides customers with a more seamless way to manage and move workloads between HPE's on-premises infrastructure and AWS. , In June 2023, IBM and Adobe announced the expansion of their partnership to help brands accelerate content supply chains using artificial intelligence (AI). The companies leverage Adobe's AI-powered services, such as Adobe Sensei GenAI and Adobe Firefly, to help brands create, manage, and deliver content more efficiently and effectively. , In June 2023, Sonata Software, a global modernization and software development firm partnered with SAP Commerce to help companies accelerate the process of digital transformation. SAP Commerce, an enterprise e-commerce platform to be paired with Sonata Software's digital commerce experience to give end-to-end e-commerce solutions to customers. This includes storefront design, implementation, and maintenance in order to provide customers with consistent and personalized experiences across several touchpoints and channels. , In April 2023, Fujitsu, a Japanese information technology (IT) company, announced the expansion of its digital transformation (DX) consulting capabilities throughout Europe. In Spain and Estonia, the business opened two new Near Response Centers (NRCs). The NRCs provide consumers with quick access to highly experienced experts who can assist them with their digital transformation concerns. , In March 2023, Cohesity and IBM announced a partnership to address the essential demand for resiliency in hybrid cloud settings and data security. The two companies' data protection, cyber resilience, and data management technologies are to be combined to form IBM Storage Defender, a new service that integrates Cohesity's data protection. IBM Storage Defender is intended to assist enterprises in protecting their data from a wide range of threats such as malware, ransomware, and data exfiltration. The technology aims to give users a consolidated view of data security across cloud, on-premises, and hybrid settings. , In March 2023, Rimini Street introducedRimini ONE, a new outsourcing service program from Rimini Street, provides a comprehensive set of unified, integrated services for running, managing, supporting, customizing, configuring, connecting, protecting, monitoring, and optimizing enterprise applications, databases, and technology software. Rimini ONE is intended to assist businesses of all sizes in lowering costs, increasing productivity, and achieving peace of mind through the outsourcing of enterprise software management and maintenance. , In February 2023, Oracle launched a new suite of cloud-native banking services called Oracle Banking Cloud Services. The services are designed to help banks accelerate their move to the cloud and meet the challenges of today's digital banking environment. Oracle Banking Cloud Services is a componentized and composable suite of services. It means that banks can choose the services that they need and build them into a solution that meets their specific requirements. .

The global IT sales outsourcing market is projected to reach $XXX million by 2033, exhibiting a CAGR of XX% from 2025 to 2033. The increasing demand for cost reduction, access to specialized expertise, and focus on core competencies is driving the market growth. Additionally, the adoption of cloud computing, AI-powered sales tools, and the need to enhance customer engagement are further contributing to the market expansion. The market is segmented by type into commission-based outsourcing and fixed-fee outsourcing, and by application into start-ups, SMEs, and large enterprises. Commission-based outsourcing is expected to hold a larger market share due to its flexible pricing model, while fixed-fee outsourcing is gaining traction among enterprises seeking predefined costs. Start-ups are emerging as prominent adopters of IT sales outsourcing, leveraging it to access specialized talent and accelerate growth. SMEs and large enterprises also rely on outsourcing to optimize sales operations, improve efficiency, and gain a competitive advantage. Key market players include Aexus, Belkins, Callbox, Cleverly, Clutch, Leadium, MarketStar, Martal Group, Outsource Access, Remote CoWorker, Sales Focus Inc, Vparagon, Salescode, and Task Drive, offering a comprehensive range of IT sales outsourcing solutions.