IT Outsourcing (ITO) Market is Segmented by Service Type (Infrastructure Outsourcing, Application Development and Maintenance, and More), Organization Size (SMEs and Large Enterprises), Sourcing Location (On-Shore, Near-Shore, and More), End-User Industry (BFSI, Healthcare and Life-Sciences, and More), and by Geography. The Market Forecasts are Provided in Terms of Value (USD).

The global IT outsourcing market size is projected to grow from USD 409.29 billion in 2025 to USD 833.66 billion by 2033, exhibiting a CAGR of 9.3%.
Report Scope:

Report Metric	Details
Market Size in 2024	USD 374.46 Billion
Market Size in 2025	USD 409.29 Billion
Market Size in 2033	USD 833.66 Billion
CAGR	9.3% (2025-2033)
Base Year for Estimation	2024
Historical Data	2021-2023
Forecast Period	2025-2033
Report Coverage	Revenue Forecast, Competitive Landscape, Growth Factors, Environment & Regulatory Landscape and Trends
Segments Covered	By Service Type,By Location,By Organization Size,By End-User Vertical,By Region.
Geographies Covered	North America, Europe, APAC, Middle East and Africa, LATAM,
Countries Covered	U.S., Canada, U.K., Germany, France, Spain, Italy, Russia, Nordic, Benelux, China, Korea, Japan, India, Australia, Taiwan, South East Asia, UAE, Turkey, Saudi Arabia, South Africa, Egypt, Nigeria, Brazil, Mexico, Argentina, Chile, Colombia,

US IT Outsourcing Market Report Segments the Industry Into by Service Type (Application Outsourcing, Infrastructure Outsourcing, Other Services), Organization Size (SMEs, Large Enterprises), Industry (BFSI, IT and Telecom, Manufacturing and More), Contract Type (Fixed-Price, Time-And-Materials, Outcome-Based). The Market Forecasts are Provided in Terms of Value (USD).

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IT Outsourcing Market Size 2025-2029

The IT outsourcing market size is forecast to increase by USD 139.1 million at a CAGR of 4.6% between 2024 and 2029.

The market is driven by the increasing need for businesses to optimize their operations and focus on core competencies. This trend is particularly evident in the rise of application outsourcing, where companies delegate software development and maintenance tasks to specialized service providers. However, this market also faces significant challenges. One major obstacle is the growing risks associated with data privacy and security in public cloud services. As more businesses migrate their operations to the cloud, they must ensure that their data is secure from potential breaches and cyber attacks. Another challenge is the integration of outsourced services with a company's internal systems and processes.
Ensuring seamless integration is crucial for maximizing the benefits of outsourcing and maintaining operational efficiency. Companies seeking to capitalize on the opportunities presented by the market must prioritize data security and invest in robust integration strategies to overcome these challenges. By doing so, they can effectively navigate the dynamic and competitive landscape of this market and stay ahead of the curve. Cloud security architecture, project portfolio management, and enterprise mobility management enable digital transformation.

What will be the Size of the IT Outsourcing Market during the forecast period?

Explore in-depth regional segment analysis with market size data - historical 2019-2023 and forecasts 2025-2029 - in the full report.
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In the dynamic market, businesses seek to optimize their IT strategies through various services. Application modernization and IT strategy consulting help companies adapt to changing technology landscapes. Software quality assurance ensures the delivery of reliable products, while server maintenance contracts maintain IT infrastructure. Network bandwidth optimization and remote desktop support enhance operational efficiency. Data loss prevention, agile software development, and IT outsourcing contracts safeguard critical data and streamline development processes.

Customer experience management, business continuity planning, endpoint security management, software deployment automation, and offshore software development address evolving business needs. IT security audits and database performance tuning ensure compliance and performance. Digital workplace solutions and the application development lifecycle facilitate remote work and continuous improvement. IT talent acquisition and IT risk assessment strengthen organizational capabilities. An IT service catalog and knowledge process outsourcing optimize service delivery and management. Data center consolidation reduces costs and improves IT agility. Global IT services offer businesses access to diverse talent pools and expertise.

How is this IT Outsourcing Industry segmented?

The IT outsourcing industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD million' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments.

Type

  Infrastructure outsourcing
  Application outsourcing


Service

  Software as a service
  Infrastructure as a service
  Platform as a service


End-user

  Large enterprises
  SMEs


Geography

  North America

    US
    Canada
    Mexico


  Europe

    France
    Germany
    UK


  APAC

    China
    India
    Japan


  South America

    Brazil


  Rest of World (ROW)

By Type Insights

The Infrastructure outsourcing segment is estimated to witness significant growth during the forecast period. Infrastructure outsourcing plays a significant role in the dynamic market, representing the delegation of essential IT functions, including data center management, network services, server maintenance, storage solutions, and disaster recovery to external providers. This strategic approach enables businesses to concentrate on innovation and growth while capitalizing on the specialized knowledge, scalability, and cost savings offered by industry experts. The digital transformation era has amplified the demand for secure, agile, and high-performance IT infrastructure, compelling organizations to collaborate with partners capable of delivering reliable environments with minimal downtime.

The rise of cloud adoption, hybrid IT models, and escalating cybersecurity threats have intensified the need for outsourcing infrastructure services. By outsourcing, businesses can access advanced technologies and skilled talent without the financial burden of capital investments or the challenge of in-house talent shortages. The integration of compliance frameworks, digital transformation services, customer relationship management, IT

Market would be USD 60.6 Billion by 2025 and another USD 117.1 Billion by 2035 with a compound annual growth rate (CAGR) of 6.8% during the forecast period, because of adoption in cloud-based solutions, electronic health records (EHRs), healthcare analytics platforms, telemedicine infrastructure, and cybersecurity solutions.

Metric	Value
Market Size (2025E)	USD 60.6 Billion
Market Value (2035F)	USD 117.1 Billion
CAGR (2025 to 2035)	6.8%

Country-wise outlook

Country	CAGR (2025 to 2035)
USA	7.2%

Country	CAGR (2025 to 2035)
UK	6.5%

Country	CAGR (2025 to 2035)
European Union (EU)	6.9%

Country	CAGR (2025 to 2035)
Japan	6.7%

Country	CAGR (2025 to 2035)
South Korea	6.8%

Competitive Outlook

Company Name	Estimated Market Share (%)
Accenture	18-22%
IBM Corporation	15-19%
Cognizant Technology Solutions	10-14%
TCS (Tata Consultancy Services)	8-12%
Infosys Limited	6-10%
Other Companies (combined)	30-35%

Outsourcing Statistics: In today's global economy, outsourcing plays a pivotal role in business operations, offering companies cost-effective solutions and access to specialized expertise. Recent statistics shed light on the widespread adoption and impact of outsourcing. According to data from Statista, the global outsourcing market was valued at USD 92.5 billion in 2021, with a projected growth rate of 5.84% from 2022 to 2028. Furthermore, a report by Deloitte revealed that 59% of companies outsource to cut costs, while 57% outsource to focus on core business functions. These figures underscore the significant role outsourcing plays in modern business strategies, driving efficiency and enabling organizations to stay competitive in a rapidly evolving landscape. As we delve deeper into outsourcing statistics, it becomes evident that its influence extends across industries and geographies, shaping the way businesses operate and thrive in today's interconnected world. Editor’s Choice The global spending on outsourcing surged to approximately USD 731 billion in 2023, reflecting its significant economic impact and widespread adoption across industries. An overwhelming 92% of G2000 companies leverage IT outsourcing services, emphasizing the prevalent reliance on outsourcing to meet technological needs. Business process outsourcing contributes significantly to the Philippines' economy, accounting for 9% of its GDP, highlighting the country's pivotal role in the outsourcing landscape. Approximately 37% of small businesses outsource at least one business process, demonstrating the accessibility and benefits of outsourcing for organizations of varying sizes. China's services outsourcing industry witnesses a substantial influx of over one million new employees annually, indicating the sector's robust growth and employment opportunities. The global outsourcing industry was valued at USD 620.381 billion in 2020 and is projected to reach USD 904.948 billion by 2027, showcasing its continuous expansion and market potential. India, known as the "Outsourcing Capital of the World," excels in various outsourcing domains, including IT services, software development, customer support, and back-office operations, leveraging its abundant talent pool and technological expertise. Southeast Asian countries like Malaysia, Vietnam, and Thailand specialize in IT outsourcing, business support functions, and digital marketing, offering competitive solutions to global businesses. The US market dominates the global outsourcing business, generating USD 62 billion of the total international income from the industry, underscoring its significance in the global outsourcing landscape. Information technology remains the most outsourced industry, with 37% of IT operations being outsourced, highlighting the sector's reliance on outsourcing for specialized services and expertise. The outsourcing industry is anticipated to witness a compound annual growth rate of 4% between 2021 and 2025, indicating steady expansion and opportunities for market players. Since the pandemic, 45% of businesses have expressed intentions to increase outsourcing, emphasizing the growing importance of outsourcing in business strategies, particularly in accessing specialized skill sets and enhancing efficiency. Cloud computing has opened up more outsourcing opportunities, with 90% of businesses able to leverage remote professionals, indicating the transformative impact of technology on the outsourcing landscape. You May Also Like To Read Business Intelligence Statistics Networking Statistics Diversity in Tech Statistics Robotics Industry Statistics

The global IT Outsourcing market is anticipated to grow from USD 478.32 Billion in 2024 to USD 869.15 Billion by 2034, at a CAGR of 7.36 % during the forecast period.

The Healthcare IT Outsourcing Market Report Segments the Industry Into by Type (Payers HCIT Outsourcing, Providers HCIT Outsourcing), by End User (Healthcare Provider System, Biopharmaceutical Industry, Clinical Research Organization, Other End Users), and Geography (North America, Europe, Asia-Pacific, Middle East and Africa, South America). Get Five Years of Historical Data and Five-Year Forecasts.

The IT Outsourcing Services market is experiencing robust growth, driven by the increasing adoption of cloud computing, digital transformation initiatives across various industries, and a persistent need for specialized IT skills that many companies lack internally. The market's expansion is fueled by businesses seeking cost optimization, enhanced operational efficiency, and access to a wider pool of talent. While precise market sizing data wasn't provided, considering a typical CAGR for this sector (let's assume 8% for illustrative purposes, based on industry reports), and a reasonable 2025 market value (let's estimate $50 billion), we can project significant expansion in the coming years. Factors like the rising demand for cybersecurity services, data analytics solutions, and application development are further contributing to this growth trajectory. The market is segmented by service type (application development & maintenance, infrastructure management, cloud services, etc.) and industry vertical (finance, healthcare, retail, etc.), with each exhibiting different growth rates. Companies like IBM, Code Zero and others are actively competing for market share by offering a diverse range of services and expanding their global presence. However, several challenges exist. Competition within the market is intense, with numerous large and small players vying for contracts. The risk of data security breaches and intellectual property theft remains a concern for companies outsourcing IT functions. Furthermore, geographical limitations, differences in time zones, and potential communication barriers can impact service delivery and client satisfaction. Despite these restraints, the overall outlook for the IT Outsourcing Services market remains positive, with sustained growth expected throughout the forecast period (2025-2033). This is particularly true for companies adapting their business models to address emerging technologies and the ever-changing needs of their clients. The increasing adoption of AI and machine learning in IT services is also expected to drive substantial market expansion in the coming years.

The revenue in the 'IT Outsourcing' segment of the it services market worldwide was modeled to stand at ************** U.S. dollars in 2024. Between 2016 and 2024, the revenue rose by ************* U.S. dollars, though the increase followed an uneven trajectory rather than a consistent upward trend. The revenue will steadily rise by ************** U.S. dollars over the period from 2024 to 2030, reflecting a clear upward trend.Further information about the methodology, more market segments, and metrics can be found on the dedicated Market Insights page on IT Outsourcing.

The size of the United States IT Outsourcing Market market was valued at USD XX Million in 2023 and is projected to reach USD XXX Million by 2032, with an expected CAGR of 2.87% during the forecast period. Recent developments include: July 2023 - Leidos, an American science and technology player, announced that it entered into a strategic collaboration agreement with Microsoft to leverage the company's unique strengths in the market to accelerate artificial intelligence (AI) transformation for new and existing customers in the public sector, showing the growth of company's AI-based IT outsourcing services in the country., June 2023 - Nokia and DXC Technology announced their partnerships to expand the availability of DXC Signal Private LTE and 5G, a managed secure private wireless network and digitalization platform solution that helps industrial enterprises digitally transform their operations. After this collaboration, DXC could extend its IT infrastructure outsourcing services to support users' business automation, enhanced flexibility, operational technology (OT) data processing, and privacy needs, which would fuel market growth during the forecast period in the United States.. Key drivers for this market are: Growing Emphasis on Leveraging the Core Competencies by Outsourcing Non-core Operations, Organizations are Increasingly Focusing on IT as a Means to Gain Differentiation by Relying on Outsourced Vendors; Ongoing Migration toward the Cloud and Adoption of Virtualized Infrastructure. Potential restraints include: Initial High Cost of Adoption, Lack of Skilled Professionals in the Oil and Gas Industry. Notable trends are: Ongoing Migration Toward Cloud and the Adoption of Virtualized Infrastructure to Drive the Market.

Application Outsourcing Market is Segmented by Service Type (Application Development and Integration, Application Maintenance and Support, and More), Deployment Model (On-Premise, Cloud, and Hybrid), End-User Industry (BFSI, Healthcare and Life Sciences, and More), Organisation Size (Large Enterprises and Small and Medium Enterprises), Contract Model (Fixed-Price, Time and Material, and More), and Geography.

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Data Entry Outsourcing Services Market Size 2025-2029

The data entry outsourcing services market size is forecast to increase by USD 206.8 million, at a CAGR of 6% between 2024 and 2029.

Major Market Trends & Insights

APAC dominated the market and accounted for a 40% growth during the forecast period.
By the Type - E-commerce products segment was valued at USD 152.00 million in 2023
By the End-user - BFSI segment accounted for the largest market revenue share in 2023

Market Size & Forecast

Market Opportunities: USD 73.92 million
Market Future Opportunities: USD 206.80 million 
CAGR : 6%
APAC: Largest market in 2023

Market Summary

The market continues to expand, driven by the increasing need for cost-effective solutions to manage growing data volumes and complexity. According to recent studies, the global data entry outsourcing market is projected to reach a value of USD27.6 billion by 2025, growing at a steady pace. This growth can be attributed to the ongoing automation of data entry processes and the adoption of cloud-based solutions, which enable businesses to outsource data entry tasks more efficiently. This trend is observed across various sectors, including finance, healthcare, retail, and IT, as businesses seek to streamline their operations and reduce operational costs.
Despite this growth, challenges such as data security concerns and the need for high data accuracy persist, making it essential for businesses to partner with reputable and experienced data entry service providers.

What will be the Size of the Data Entry Outsourcing Services Market during the forecast period?

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Data entry outsourcing services have become an integral part of business operations, enabling companies to focus on core competencies without compromising data accuracy. According to recent reports, the market for these services currently accounts for over 15% of the global business process outsourcing industry. Looking ahead, growth is anticipated to exceed 10% annually, driven by the increasing demand for cost savings and efficiency gains. A comparison of key performance indicators highlights the significant impact of data entry outsourcing. For instance, companies can achieve up to 99% data entry accuracy, reducing errors and minimizing rework. Furthermore, turnaround times can be cut in half, ensuring swift project completion.
By outsourcing, businesses can also access a flexible workforce, allowing them to scale operations as needed. These improvements translate into substantial cost savings, with some estimates suggesting an average annual savings of 30% or more. This financial advantage, combined with the benefits of enhanced data security and improved quality, makes data entry outsourcing an indispensable solution for businesses seeking to optimize their operations.

How is this Data Entry Outsourcing Services Industry segmented?

The data entry outsourcing services industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD million' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments.

Type

  E-commerce products
  Invoices
  Customer orders
  Forms and documents
  Others


End-user

  BFSI
  IT and telecom
  Manufacturing
  Healthcare
  Others


Application

  Large enterprises
  Small and medium-sized enterprises


Customer Type

  Long-term contracts
  Short-term contracts


Geography

  North America

    US
    Mexico


  Europe

    France
    Germany
    UK


  APAC

    China
    India
    Japan
    South Korea


  South America

    Brazil


  Rest of World (ROW)

By Type Insights

The e-commerce products segment is estimated to witness significant growth during the forecast period.

Data entry outsourcing services have gained substantial traction in various industries due to the increasing volume and complexity of data. According to recent estimates, the market for data entry services is projected to expand by 15.3% over the next five years, with the business process outsourcing (BPO) sector accounting for a significant share. One of the primary drivers of this growth is the adoption of advanced technologies, such as keystroke monitoring systems and workflow automation tools, which streamline data entry processes and enhance productivity. Furthermore, project management methodologies, data governance frameworks, and risk mitigation plans ensure data accuracy and security, making outsourced data entry services an attractive option for businesses.

Compliance regulations, such as the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA), have also fueled the demand for data entry services.

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Technical Support Outsourcing Market Size 2024-2028

The technical support outsourcing market size is valued to increase USD 17.3 billion, at a CAGR of 7.99% from 2023 to 2028. The increasing need for cost-effective solutions to improve efficiency will drive the technical support outsourcing market.

Major Market Trends & Insights

APAC dominated the market and accounted for a 58% growth during the forecast period.
By Type - Help Desk segment was valued at USD 14.70 billion in 2022
By Business Segment - Large enterprises segment accounted for the largest market revenue share in 2022

Market Size & Forecast

Market Opportunities: USD 103.00 billion
Market Future Opportunities: USD 17.30 billion
CAGR : 7.99%
APAC: Largest market in 2022

Market Summary

The market is a dynamic and ever-evolving industry that continues to shape the business landscape. This market encompasses the outsourcing of technical support services, primarily driven by the increasing need for cost-effective solutions to enhance efficiency and reduce operational costs. Core technologies and applications, such as artificial intelligence (AI) and machine learning, are revolutionizing technical support, with the emergence of chatbots and virtual assistants becoming increasingly popular. However, outsourcing technical support can also pose challenges, including potential compromises to the quality of service.
According to recent studies, the global market share of Business Process Outsourcing (BPO) in technical support is projected to reach 55% by 2025, underscoring the significant impact of this trend. Despite these opportunities and challenges, the market remains an essential component of modern business strategies, providing companies with the flexibility to focus on their core competencies while ensuring high-quality technical support for their customers.

What will be the Size of the Technical Support Outsourcing Market during the forecast period?

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How is the Technical Support Outsourcing Market Segmented and what are the key trends of market segmentation?

The technical support outsourcing industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD billion' for the period 2024-2028, as well as historical data from 2018-2022 for the following segments.

Type

  Help Desk
  Call Center Services
  Managed Technical Support


Business Segment

  Large enterprises
  SMEs


End-User

  Banking, Financial Services, and Insurance (BFSI)
  Healthcare
  Retail & E-commerce


Geography

  North America

    US
    Canada


  Europe

    France
    Germany
    Italy
    UK


  Middle East and Africa

    Egypt
    KSA
    Oman
    UAE


  APAC

    China
    India
    Japan


  South America

    Argentina
    Brazil


  Rest of World (ROW)

By Type Insights

The help desk segment is estimated to witness significant growth during the forecast period.

The market is a significant and continually evolving sector, encompassing various services delivered through help desks. These services cater to diverse needs, including customer support, IT help desk support, product support, and network operations center (NOC) services. Customer support addresses end-user queries and issues, primarily through phone, email, or chat. IT help desk support focuses on troubleshooting technical problems for employees within organizations, addressing hardware, software, and network issues. Product support assists users in effectively utilizing products, often providing detailed technical guidance. NOC services manage and monitor network infrastructure, ensuring optimal performance and addressing network-related issues promptly.

Key market trends include the integration of advanced technologies such as artificial intelligence (AI) and machine learning (ML) into support systems, enhancing efficiency and improving first call resolution rates. Remote desktop support and managed service providers are increasingly popular, allowing organizations to outsource support functions and focus on core business activities. Customer satisfaction scores and service level agreements (SLAs) are crucial performance metrics, with an average handle time of 5 minutes and a first call resolution rate of 70%. Compliance certifications, such as ISO 27001 and ITIL, ensure adherence to industry standards and best practices. Training materials development and end-user training programs are essential for maintaining high-performing support teams.

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The Help Desk segment was valued at USD 14.70 billion in 2018 and showed a gradual increase during the forecast period.

Help desk software, remote monitoring tools, and cloud-based support tools facilitate efficient and effective support delivery. company management, system adminis

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Upon thorough it outsourcing industry analysis and research, the following factors has been identified as the critical market trends during the forecast period 2020-2024:

rise in the integration of application outsourcing

The it outsourcing market report also provides several other key information including:

CAGR of the market during the forecast period 2020-2024
Detailed information on factors that will drive it outsourcing market growth during the next five years
Precise estimation of the it outsourcing market size and its contribution to the parent market
Accurate predictions on upcoming trends and changes in consumer behavior
The growth of the it outsourcing market industry across North America, Europe, APAC, South America, and MEA
A thorough analysis of the market’s competitive landscape and detailed information on vendors
Comprehensive details of factors that will challenge the growth of it outsourcing market vendors

The Outsourcing Services Market Report is Segmented by Service Type (Business Process Outsourcing, Information Technology Outsourcing, Human Resource Outsourcing, Knowledge Process Outsourcing, and Other Service Types) and by Geography (North America, Europe, Asia-Pacific, Latin America, and Middle East and Africa). The Market Sizes and Forecasts are Provided in Terms of Value (USD) for all the Abovementioned Segments.

The global IT services outsourcing market size was valued at USD 261.9 billion in 2022. It is estimated to reach USD 587.88 billion by 2031, growing at a CAGR of 9.4% and the application services segment dominates the global market.
Report Scope:

Report Metric	Details
Market Size in 2022	USD 261.9 Billion
Market Size in 2023	USD XX Billion
Market Size in 2031	USD 587.88 Billion
CAGR	9.4% (2023-2031)
Base Year for Estimation	2022
Historical Data	2019-2021
Forecast Period	2023-2031
Report Coverage	Revenue Forecast, Competitive Landscape, Growth Factors, Environment & Regulatory Landscape and Trends
Segments Covered	By Service,By Location,By End-User,By Region.
Geographies Covered	North America, Europe, APAC, Middle East and Africa, LATAM,
Countries Covered	U.S., Canada, U.K., Germany, France, Spain, Italy, Russia, Nordic, Benelux, China, Korea, Japan, India, Australia, Singapore, Taiwan, South East Asia, UAE, Turkey, Saudi Arabia, South Africa, Egypt, Nigeria, Brazil, Mexico, Argentina, Chile, Colombia,

The Data Analytics Outsourcing Market Report is Segmented by Analytics Type (Descriptive, Diagnostic, and More), End-User Industry (Retail and E-Commerce, BFSI, and More), Service Model (Offshore, Nearshore, and On-shore/On-site), Organization Size (Large Enterprises and SMEs), Deployment Model (Cloud-Only and Hybrid Cloud), and Geography. The Market Forecasts are Provided in Terms of Value (USD).

The revenue in the 'IT Outsourcing' segment of the it services market in Europe was modeled to be ************** U.S. dollars in 2024. Between 2016 and 2024, the revenue rose by ********** U.S. dollars, though the increase followed an uneven trajectory rather than a consistent upward trend. The revenue will steadily rise by ************* U.S. dollars over the period from 2024 to 2030, reflecting a clear upward trend.Further information about the methodology, more market segments, and metrics can be found on the dedicated Market Insights page on IT Outsourcing.

IT Outsourcing Services Market size was valued at USD 342.60 Billion in 2024 and is projected to reach USD 702.32 Billion by 2031, growing at a CAGR of 8.9% from 2024 to 2031.

Global IT Outsourcing Services Market Drivers

Cost Efficiency: Organizations are increasingly outsourcing IT operations to cut operating costs. This is especially crucial for organizations looking to increase ROI and reduce expenses. According to a Gartner analysis from August 2023, firms who focus on outsourcing to decrease expenses have experienced up to 30% savings in IT budgets.

Access to Skilled Talent: Outsourcing gives businesses access to a worldwide talent pool with specific capabilities that may not be available locally. This is critical for technical positions such as software development and cybersecurity. In September 2023, the Indian government announced plans to invest $1 billion on IT education and training, with the goal of enhancing the abilities of over 500,000 people to meet worldwide demand for IT services.

Focus on Core Business Functions: Outsourcing IT services allows firms to focus on their core business areas, increasing overall productivity and strategic focus. In October 2023, Microsoft announced a stronger cooperation with multiple outsourcing firms to manage its IT infrastructure, letting it to focus on cloud innovation and service development.