The interactive voice response market size was valued at USD 5.34 billion in 2024 and is anticipated to reach USD 11.53 billion by the end of 2037, expanding at around 6.1% CAGR during the forecast period i.e., between 2025-2037. North America industry is expected to dominate majority revenue share of 33% by 2037, due to increase in disposable income and urbanization in the region.

The Interactive Voice Response (IVR) System market has evolved significantly, becoming an integral part of customer service and engagement across various industries. IVR technology allows businesses to interact with customers through automated voice responses, enabling efficient handling of inquiries, routing calls,

The Interactive Voice Response (IVR) market has emerged as a vital component in enhancing customer experience across a myriad of industries, including telecommunications, banking, healthcare, and retail. IVR systems empower businesses to automate interactions with callers, offering a user-friendly way for customers

Pakistan CallCenter-IVR Banking Transactions: Volume: Inter-Bank Funds Trans data was reported at 0.000 Unit mn in Dec 2019. This stayed constant from the previous number of 0.000 Unit mn for Sep 2019. Pakistan CallCenter-IVR Banking Transactions: Volume: Inter-Bank Funds Trans data is updated quarterly, averaging 0.000 Unit mn from Sep 2016 (Median) to Dec 2019, with 14 observations. The data reached an all-time high of 0.001 Unit mn in Dec 2016 and a record low of 0.000 Unit mn in Dec 2018. Pakistan CallCenter-IVR Banking Transactions: Volume: Inter-Bank Funds Trans data remains active status in CEIC and is reported by State Bank of Pakistan. The data is categorized under Global Database’s Pakistan – Table PK.KA017: Payment System Statistics: Transactions. [COVID-19-IMPACT]

The Cloud IVR (Interactive Voice Response) Solution market is rapidly evolving, driven by the increasing demand for seamless customer service and the digital transformation of businesses across various sectors. This market encompasses technology that allows organizations to automate their telecommunication processes

Pakistan CallCenter-IVR Banking Transactions: Value: Misc. Payments data was reported at 1.600 PKR bn in Dec 2019. This records a decrease from the previous number of 1.700 PKR bn for Sep 2019. Pakistan CallCenter-IVR Banking Transactions: Value: Misc. Payments data is updated quarterly, averaging 1.750 PKR bn from Sep 2016 (Median) to Dec 2019, with 14 observations. The data reached an all-time high of 1.900 PKR bn in Jun 2019 and a record low of 1.400 PKR bn in Dec 2016. Pakistan CallCenter-IVR Banking Transactions: Value: Misc. Payments data remains active status in CEIC and is reported by State Bank of Pakistan. The data is categorized under Global Database’s Pakistan – Table PK.KA017: Payment System Statistics: Transactions. [COVID-19-IMPACT]

The Conversational IVR (Interactive Voice Response) market is rapidly evolving, transforming how businesses engage with customers through voice technology. Defined as an advanced version of traditional IVR systems, Conversational IVR employs natural language processing (NLP) and artificial intelligence (AI) to facil

Pakistan CallCenter-IVR Banking Transactions: Volume: Misc. Payments data was reported at 0.037 Unit mn in Dec 2019. This records a decrease from the previous number of 0.041 Unit mn for Sep 2019. Pakistan CallCenter-IVR Banking Transactions: Volume: Misc. Payments data is updated quarterly, averaging 0.044 Unit mn from Sep 2016 (Median) to Dec 2019, with 14 observations. The data reached an all-time high of 0.050 Unit mn in Mar 2017 and a record low of 0.034 Unit mn in Dec 2016. Pakistan CallCenter-IVR Banking Transactions: Volume: Misc. Payments data remains active status in CEIC and is reported by State Bank of Pakistan. The data is categorized under Global Database’s Pakistan – Table PK.KA017: Payment System Statistics: Transactions. [COVID-19-IMPACT]

Percent agreement and kappa statistics in comparing selected non-communicable disease risk factors from computer assisted telephone interviews and interactive voice response mobile phone surveys in Bangladesh and Tanzania.

The Interactive Voice Response (IVR) software market has increasingly become a cornerstone in enhancing customer engagement and operational efficiency across various industries. IVR systems facilitate automated communication, allowing customers to interact with a company's services via voice or keypad inputs. These

The Interactive Voice Response (IVR) System for Businesses market is a pivotal component of modern customer service and communication strategies. These automated telephony systems interact with callers through voice and touch-tone inputs, streamlining processes by allowing customers to access information or services

Global Contact Center As A Service (CCaaS) Market size was valued at USD 3.71 billion in 2021 and is poised to grow from USD 4.43 billion in 2022 to USD 17.12 billion by 2030, growing at a CAGR of 19.1% in the forecast period (2023-2030).

Survey response rates by study arm and mobile phone delivery mode in Bangladesh and Tanzania.

Download Free Sample
The contact center market is expected to grow at a CAGR of 9% during the forecast period. Integration of ivr into contact centers, drivers.2, and drivers.3 are some of the significant factors fueling contact center market growth.

Integration of ivr into contact centers

The contact center market in MEA was valued at $0.35 billion in 2019 and is likely to reach $0.52 billion by 2024, growing at a CAGR of 8.24% during the forecast period.

Pakistan CallCenter-IVR Banking Transactions: Value: Intra-Bank Funds Trans data was reported at 0.300 PKR bn in Dec 2019. This records an increase from the previous number of 0.200 PKR bn for Sep 2019. Pakistan CallCenter-IVR Banking Transactions: Value: Intra-Bank Funds Trans data is updated quarterly, averaging 0.200 PKR bn from Sep 2016 to Dec 2019, with 14 observations. The data reached an all-time high of 0.300 PKR bn in Dec 2019 and a record low of 0.000 PKR bn in Mar 2017. Pakistan CallCenter-IVR Banking Transactions: Value: Intra-Bank Funds Trans data remains active status in CEIC and is reported by State Bank of Pakistan. The data is categorized under Global Database’s Pakistan – Table PK.KA017: Payment System Statistics: Transactions. [COVID-19-IMPACT]

The IMS-based Interactive Voice Response (IVR) software market has experienced significant growth and evolution over the past several years, becoming a vital component in industries such as telecommunications, healthcare, banking, and customer service. IMS, or IP Multimedia Subsystem, enhances traditional voice resp

Pakistan CallCenter-IVR Banking Transactions: Volume: Utilities Bill Payments data was reported at 0.006 Unit mn in Dec 2019. This records a decrease from the previous number of 0.009 Unit mn for Sep 2019. Pakistan CallCenter-IVR Banking Transactions: Volume: Utilities Bill Payments data is updated quarterly, averaging 0.018 Unit mn from Sep 2016 (Median) to Dec 2019, with 14 observations. The data reached an all-time high of 0.028 Unit mn in Sep 2017 and a record low of 0.006 Unit mn in Dec 2019. Pakistan CallCenter-IVR Banking Transactions: Volume: Utilities Bill Payments data remains active status in CEIC and is reported by State Bank of Pakistan. The data is categorized under Global Database’s Pakistan – Table PK.KA017: Payment System Statistics: Transactions. [COVID-19-IMPACT]

Demographic characteristics of survey respondents by arm in Bangladesh and Tanzania mobile phone surveys.

Global Natural Language Processing (NLP) Market size was valued at USD 15.51 billion in 2021 and is poised to grow from USD 19.68 billion in 2022 to reach USD 112.28 Billion by 2030, at a CAGR of 24.6% during the forecast period 2023-2030.

Globally, companies increased their use of various digital communication channels in addition to adopting many channels for the first time as a result of COVID-19. In fact, one in three companies adopted interactive voice response (IVR) and live chat as communication channels for the first time. The average number of new channels implemented by companies is 3.5. Furthermore, it can be noted that live chat, email, and video are the top channels companies increased use of as a response to the pandemic. Implementing a variety of different communication channels allows for companies and employees to stay connected with each other as many of them work from home and need to access information and participate in meetings virtually and from different locations.