In 2023, Spanish banking giant Banco Santander had the highest number of customers of any European bank, with roughly 165 million clients. BBVA ranked second, with 71.5 million customers worldwide. Following BBVA was BNP Paribas, which had around 58 million customers in 2023. Some of the largest digital banks in Europe also compete in this ranking, with Revolut reporting 35 million customers at the end of 2023.

Among the four largest banks headquartered in the United States, JPMorgan Chase had the highest number of active mobile customers in 2024. Over ** million JPMorgan Chase customers were active mobile banking users. Bank of America had the second-highest number of active mobile customers, which was roughly ** million.

As of January 2025, Toronto-Dominion Bank (TD Bank) had the highest number of customers among Canada's five largest banks, with a total of 27.9 million customers. It was followed by the Bank of Nova Scotia, which had 25 million customers.

Crédit Agricole was France's largest bank by customer base in 2023, serving approximately 54 million customers across its global operations. Crédit Mutuel held the second position with around 37.8 million customers, while Groupe BPCE followed in third place with 35 million customers. Despite only ranking fourth in terms of customer base, BNP Paribas maintained its position as France's largest bank by market capitalization.

The United Kingdom's banking landscape in 2024 revealed a competitive field dominated by established institutions, with Barclays leading the pack with 48 million customers worldwide. HSBC followed closely with 41 million customers, showcasing the enduring strength of traditional banks despite the rise of digital challengers. Interestingly, customer numbers don't necessarily correlate with satisfaction, as online banks like Starling Bank, First Direct, and Monzo Bank topped the charts for customer contentment. Market dominance and financial performance While Barclays boasts the largest customer base, HSBC maintains its position as the UK's largest bank by market capitalization. As of December 31, 2024, HSBC's market value reached approximately 176.71 billion U.S. dollars, rebounding to pre-pandemic levels and solidifying its status as Europe's largest bank by market value. This financial strength is further reflected in HSBC's annual revenue, which towered at 65.9 billion British pounds in 2024. Digital transformation and customer retention The banking sector's shift towards digital services has led to widespread branch closures among the UK's "big four" banks, with Barclays, Lloyds, and NatWest each shuttering over 1,000 locations between 2017 and 2024. This transition, while improving efficiency, has also resulted in significant job losses. Despite these changes, some traditional banks have managed to maintain strong customer loyalty. Nationwide, for instance, led UK banks in net current account gains in the third quarter of 2024, attracting over 22,000 new customers through the Current Account Switch Service. However, digital challengers like Revolut have made significant inroads, with the London-based neobank reporting over 50 million global customers by November 2024, highlighting the growing appeal of digital-only banking solutions.

Graph and download economic data for Consumer Loans, Banks Ranked 1st to 100th Largest in Size by Assets (ACLT100) from Q1 1985 to Q1 2025 about assets, loans, consumer, banks, depository institutions, and USA.

In 2024, the Industrial and Commercial Bank of China (ICBC) was the world's largest bank by total assets, reaching nearly 6.7 trillion U.S. dollars. The next three largest banks were also based in China: the Agricultural Bank of China, China Construction Bank, and Bank of China. The largest non-Chinese bank that year was JPMorgan Chase, with total assets exceeding four trillion U.S. dollars. Largest bank by market capitalization The value of total assets is a common measure of a bank's prosperity, and is defined as all assets owned by the bank. Another common indicator is the bank's market capitalization, which is used to determine the size of the bank. The market capitalization is the market price of one share multiplied by the number of shares outstanding. Ranked by market capitalization instead of total assets, JPMorgan Chase was the largest bank in the world in 2024, while ICBC ranked third. How do digital banks compare? Digital banks have surged in popularity over the past decade, attracting millions of customers with their convenient mobile interfaces, lower fees, and innovative financial products. Despite this impressive user growth, their financial footprint remains dwarfed by traditional banking institutions. A prime example is WeBank, which despite boasting approximately 400 million users - making it the world's largest digital bank by customer count - managed total assets of only about 74 billion U.S. dollars in 2023.

United States Delinquency Rate: 100 Largest Banks: Consumer: Credit Cards data was reported at 2.480 % in Mar 2018. This records a decrease from the previous number of 2.510 % for Dec 2017. United States Delinquency Rate: 100 Largest Banks: Consumer: Credit Cards data is updated quarterly, averaging 4.220 % from Mar 1991 (Median) to Mar 2018, with 109 observations. The data reached an all-time high of 6.710 % in Mar 2009 and a record low of 1.950 % in Jun 2015. United States Delinquency Rate: 100 Largest Banks: Consumer: Credit Cards data remains active status in CEIC and is reported by Federal Reserve Board. The data is categorized under Global Database’s USA – Table US.KA010: Commercial Banks: Charge Off and Delinquency Rates.

As of March 2024, JPMorgan Chase Bank was the largest bank in the United States by the number of branches, with 5,110 branches nationwide. It was followed by Wells Fargo Bank, which operated 4,349 branches, and Bank of America, with 3,975 branches. For context, Wells Fargo had approximately three times the number of branches as Lloyds Bank, the leading British bank by branch count. Is the U.S. banking sector stable? The stability of the U.S. banking sector has improved steadily since the aftermath of the 2008 financial crisis. The share of non-performing loans held by U.S. banks has consistently decreased over time. As of the first quarter of 2024, all four of the largest U.S. banks—Wells Fargo, JPMorgan Chase, Bank of America, and Citigroup—maintained a Common Equity Tier 1 (CET1) capital ratio well above the Basel-III minimum requirement of 4.5 percent. The CET1 capital ratio, which measures a bank’s core capital against its risk-weighted assets, is a key indicator of a bank's financial strength and resilience. Digital banking in the U.S. With the rise of digital services, many traditional banking functions can now be performed online, reducing the need for a physical presence. Since 2009, the number of bank branches in the United States has steadily declined as consumers increasingly rely on digital banking solutions. This trend accelerated during the COVID-19 pandemic, with more Americans turning to online banking for convenience and cost-effectiveness.

Banks employ various strategies to attract and retain their customer base, such as cheap overdrafts, in-credit interest and no withdrawal charges. While the number of new and active customers can be easily observed, customer satisfaction is trickier. Knowing how customers feel about the service received can help banks adjust to the dynamics of an increasingly competitive market. Customer satisfaction for leading banks in the UK According to the Which? customer satisfaction survey, as of November 2024, three digital banks, First Direct, Monzo Bank, and Starling Bank had the highest customer satisfaction score. According to the survey, 83 percent of these banks' customers were satisfied with the banks' services and products, and willing to recommend them to their friends. Investment in selected European countries Among the services that aim at making banking more customer-oriented and effortless is the current account switch service (CASS). CASS allows customers to change their bank account hassle-free, redirecting transactions and transferring payment arrangements. As of the second quarter of 2024, nine out of 20 banks observed increased their customer base following the CASS process. The highest gain-to-loss ratios were recorded by Danske Bank and Santander, gaining respectively 5.29 and 3.27 times more new customers than the ones lost to other banks.

United States Delinquency Rate: 100 Largest Banks: Consumer: Others data was reported at 1.960 % in Mar 2018. This records a decrease from the previous number of 2.280 % for Dec 2017. United States Delinquency Rate: 100 Largest Banks: Consumer: Others data is updated quarterly, averaging 2.960 % from Mar 1991 (Median) to Mar 2018, with 109 observations. The data reached an all-time high of 4.340 % in Dec 1991 and a record low of 1.740 % in Mar 2016. United States Delinquency Rate: 100 Largest Banks: Consumer: Others data remains active status in CEIC and is reported by Federal Reserve Board. The data is categorized under Global Database’s USA – Table US.KA010: Commercial Banks: Charge Off and Delinquency Rates.

United States Delinquency Rate: sa: 100 Largest Banks: Consumer: Others data was reported at 2.140 % in Mar 2018. This records an increase from the previous number of 2.060 % for Dec 2017. United States Delinquency Rate: sa: 100 Largest Banks: Consumer: Others data is updated quarterly, averaging 2.980 % from Mar 1991 (Median) to Mar 2018, with 109 observations. The data reached an all-time high of 4.240 % in Dec 1991 and a record low of 1.830 % in Mar 2016. United States Delinquency Rate: sa: 100 Largest Banks: Consumer: Others data remains active status in CEIC and is reported by Federal Reserve Board. The data is categorized under Global Database’s USA – Table US.KA010: Commercial Banks: Charge Off and Delinquency Rates.

United States Charge Off Rate: 100 Largest Banks: Consumer data was reported at 2.190 % in Sep 2018. This records a decrease from the previous number of 2.290 % for Jun 2018. United States Charge Off Rate: 100 Largest Banks: Consumer data is updated quarterly, averaging 2.410 % from Mar 1985 (Median) to Sep 2018, with 135 observations. The data reached an all-time high of 7.080 % in Jun 2010 and a record low of 1.090 % in Mar 1985. United States Charge Off Rate: 100 Largest Banks: Consumer data remains active status in CEIC and is reported by Federal Reserve Board. The data is categorized under Global Database’s United States – Table US.KB002: Commercial Banks: Charge Off and Delinquency Rates.

United States Charge Off Rate: sa: 100 Largest Banks: Consumer: Credit Cards data was reported at 3.650 % in Mar 2018. This records an increase from the previous number of 3.510 % for Dec 2017. United States Charge Off Rate: sa: 100 Largest Banks: Consumer: Credit Cards data is updated quarterly, averaging 4.050 % from Mar 1985 (Median) to Mar 2018, with 133 observations. The data reached an all-time high of 10.640 % in Dec 2009 and a record low of 1.990 % in Mar 1985. United States Charge Off Rate: sa: 100 Largest Banks: Consumer: Credit Cards data remains active status in CEIC and is reported by Federal Reserve Board. The data is categorized under Global Database’s USA – Table US.KA010: Commercial Banks: Charge Off and Delinquency Rates.

Capital One received the highest customer satisfaction score among the largest banks in the United States as of 2024, with a score reaching 689 points out of 1,000. JPMorgan Chase, the largest U.S. bank, ranked second, and TD Bank and U.S. Bank followed, both above the industry average. Wells Fargo, Bank of America, and Citigroup received the lowest scores. Most important factors for bank customers worldwide According to a survey conducted by Statista among more than 75,000 bank customers across 32 nations worldwide, trust is the most important factor when customers think about their banks. More than half of all respondents highlighted trust as the most important factor. Banks seem to understand this and put focus on increasing their trustworthiness, which can be seen by the high level of customer satisfaction with the trustworthiness of their banks. More in-depth information can be found Statista's global bank customer satisfaction survey. Largest banks in the U.S. There are several aspects to consider when determining the largest banks in the United States, but JPMorgan Chase consistently stands out as a leader. Across key financial metrics, such assets, market capitalization, market share, deposits, revenue, and net income, JPMorgan Chase tops the list. CET1 ratio and total capital ratio seem to be two of the few key performance indicators where JPMorgan Chase did not rank first in 2024.

Charge Off Rate: sa: 100 Largest Banks: Consumer: Others data was reported at 0.850 % in Mar 2018. This records a decrease from the previous number of 0.880 % for Dec 2017. Charge Off Rate: sa: 100 Largest Banks: Consumer: Others data is updated quarterly, averaging 1.080 % from Mar 1985 (Median) to Mar 2018, with 133 observations. The data reached an all-time high of 3.640 % in Jun 2009 and a record low of 0.510 % in Mar 1985. Charge Off Rate: sa: 100 Largest Banks: Consumer: Others data remains active status in CEIC and is reported by Federal Reserve Board. The data is categorized under Global Database’s USA – Table US.KA010: Commercial Banks: Charge Off and Delinquency Rates.

United States Delinquency Rate: sa: 100 Largest Banks: Consumer: Credit Cards data was reported at 2.480 % in Mar 2018. This records an increase from the previous number of 2.430 % for Dec 2017. United States Delinquency Rate: sa: 100 Largest Banks: Consumer: Credit Cards data is updated quarterly, averaging 4.230 % from Mar 1991 to Mar 2018, with 109 observations. The data reached an all-time high of 6.870 % in Jun 2009 and a record low of 2.050 % in Jun 2015. United States Delinquency Rate: sa: 100 Largest Banks: Consumer: Credit Cards data remains active status in CEIC and is reported by Federal Reserve Board. The data is categorized under Global Database’s USA – Table US.KA010: Commercial Banks: Charge Off and Delinquency Rates.

Delinquency Rate: 100 Largest Banks: Consumer data was reported at 2.230 % in Mar 2018. This records a decrease from the previous number of 2.400 % for Dec 2017. Delinquency Rate: 100 Largest Banks: Consumer data is updated quarterly, averaging 3.620 % from Mar 1987 (Median) to Mar 2018, with 125 observations. The data reached an all-time high of 5.010 % in Dec 1991 and a record low of 1.870 % in Jun 2015. Delinquency Rate: 100 Largest Banks: Consumer data remains active status in CEIC and is reported by Federal Reserve Board. The data is categorized under Global Database’s USA – Table US.KA010: Commercial Banks: Charge Off and Delinquency Rates.

As of December 2024, KB Kookmin Bank was the largest bank in South Korea, with total assets of around 543.6 trillion South Korean won. Hana Bank followed with about 506.1 trillion South Korean won in assets. Bank assets are economic resources that belong to a bank and consist, among other things, of loans, securities, and cash and dues from financial institutions. Overall, the total assets of South Korean banks have risen steadily in recent years. Banks in South Korea South Korea’s banking sector comprises 20 domestic banks and 33 foreign bank branches. KB Kookmin Bank, Shinhan Bank, Hana Bank, and Woori Bank are among the largest commercial banks, not only in terms of total assets but also in terms of deposits and loans granted. In 2016, two digital banks, Kakao Bank and K Bank, were established and have since received national and international recognition. The third internet-only bank, Toss Bank, entered the race in 2021. Growing popularity of mobile banking Recently, mobile banking has become very popular among South Koreans. The number of mobile banking customers and corresponding transaction volume has increased dramatically in the last few years. To meet the demand, banks have launched more customer-friendly mobile banking apps and partnered with fintech companies to offer various innovative financial services such as Open Banking.

Total assets is one of the main measures of a bank's prosperity. It is defined as all assets owned by a bank. This includes, but is not limited to cash and balances, loans and advances to banks and customers, as well as debt securities. At the end of 2024, HSBC Holdings was the leading European bank in terms of total assets, with close to ***** trillion U.S. dollars. In 2024, HSBC was also among the largest banks globally in terms of market capitalization. Market capitalization Rankings of banks can be constructed using a multitude of indicators. Frequently employed to determine the size of a bank, is market capitalization, or the total dollar market value of a company's or bank's outstanding shares. Market capitalization is calculated from the current market price of one share and the number of shares outstanding for a company. In 2024, HSBC topped the ranking of European banks based on market capitalization, with a market cap of over *** billion U.S. dollars. Largest digital banks in Europe Digital banks have surged in popularity over the past decade, attracting millions of customers with their convenient mobile interfaces, lower fees, and innovative financial products. In Europe, the largest digital bank is Revolut, with total assets exceeding ** billion euros in 2023. The UK-based digital bank reached the milestone of ** million users at the end of 2024, making it by far the largest European digital bank in terms of customer base.