Live chat has become a core tool for businesses aiming to deliver faster support, increase conversions, and build customer loyalty today. From retailers to SaaS brands, firms report measurable gains, higher order values, and happier customers once live chat becomes part of the customer journey. Industries such as e-commerce and...

In 2022, customer support live chats lasted on average *** seconds (or ** minutes and ** seconds). This represented an increase compared to 2021, when live chats were approximately ** seconds shorter.

The Live Chat Software market has emerged as a pivotal tool for businesses seeking to enhance customer engagement and streamline their communication strategies. As companies increasingly turn to digital channels for customer support, live chat software provides immediate assistance, allowing businesses to address cu

This statistic shows the customer live chat duration worldwide in 2017, by country. In that year, customers in the United States spent an average of *** seconds (or ** minutes ** seconds) on live chats.

The global customer service live chat system market is experiencing robust growth, driven by the increasing adoption of digital channels for customer interactions and the rising demand for enhanced customer experience. The market's value, while not explicitly stated, can be reasonably estimated to be in the billions, considering the presence of major players like Zendesk, LiveChat, and Intercom, all boasting significant market share and substantial revenues. A compound annual growth rate (CAGR) of, let's assume, 15% for the forecast period (2025-2033) reflects the continuous expansion of e-commerce, the growing preference for instant communication, and the ongoing development of sophisticated AI-powered chatbots. Key market drivers include the need for improved customer satisfaction, reduced operational costs, and increased efficiency in handling customer inquiries. Trends like omnichannel integration, the rise of proactive chatbots, and the incorporation of advanced analytics to personalize customer interactions are shaping the market landscape. While potential restraints could include concerns about data privacy and security, and the need for continuous investment in training and technology, the overall growth trajectory remains positive. The market is segmented based on deployment (cloud, on-premise), organization size (small, medium, large), industry (e-commerce, BFSI, healthcare, etc.), and region. The competitive landscape is highly dynamic, with both established players and emerging startups vying for market share. Companies like Zendesk and LivePerson are leveraging their established platforms and customer bases, while smaller companies are focusing on niche markets and innovative features. The competitive strategy involves continuous product development, strategic partnerships, and mergers & acquisitions. Future growth will depend on the ability of vendors to deliver seamless and personalized customer experiences, integrate with existing CRM systems effectively, and offer robust security features to build trust and meet evolving customer expectations. This necessitates innovation in areas such as AI-powered chatbots, natural language processing, and predictive analytics.

This statistic shows the global customer satisfaction rate with live chat usage in 2019, by industry. In that year, the customer satisfaction rate with live chat usage in the real estate industry stood at ***** percent.

This statistic shows the customer satisfaction rate with live chat usage worldwide in 2017, by country. In that year, the customer satisfaction rate with live chat usage in the United States stood at ***** percent.

This statistic shows the preferences of customers who interact with customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, ** percent of customers indicated they would prefer to interact with a real person rather than an intelligent robot or chatbot.

During the third quarter of 2024, 94.5 percent of internet users worldwide accessed online chatting and messaging apps on a monthly basis. Between the beginning of 2022 and the end of 2023, instant messaging and smartphone chat usage remained constant among the global digital population. During the second quarter of 2023, approximately 95 percent of global users were reported accessing mobile chat services.

Traffic analytics, rankings, and competitive metrics for livechat.com as of August 2025

The Managed Live Chat Software market is experiencing a remarkable surge, driven by an increasing demand for real-time customer engagement across various industries. As businesses strive to enhance their customer service and support capabilities, managed live chat solutions have emerged as indispensable tools, offer

In a survey conducted in September 2020, regarding the impact of coronavirus (COVID-19) on the use of live chat tool in India, ** percent of the respondents stated that they had already used it prior to the pandemic. About ** percent of the respondents stated that they had used it during the pandemic.

This dataset comprises qualitative data collected from a study investigating how live video chats with native English speakers on TikTok influence English as a Foreign Language (EFL) learners' willingness to communicate (WTC) and reduce speaking anxiety. Data were gathered through semi-structured interviews and non-participant observations of six Chinese EFL learners over a nine-month period. The dataset includes anonymized interview transcripts, observational notes, and demographic information of participants. The research is grounded in Social Cognitive Theory (SCT), emphasizing observational learning, self-efficacy, and intrinsic motivation.The data reveal that TikTok's interactive and low-anxiety environment enhances learners' confidence, motivation, and language proficiency through authentic communication and immediate feedback. This dataset is suitable for researchers in applied linguistics, computer-assisted language learning (CALL), educational technology, and psychology interested in social media-based language learning, anxiety reduction, and WTC.

The Informational Service Live Chat System market has emerged as a vital component in the realm of customer engagement, helping businesses across various industries enhance their communication with consumers. These systems provide real-time customer support and information dissemination, allowing organizations to ad

Data for households in receipt of Support for Mortgage Interest (SMI) loans is available in Stat-Xplore on a quarterly basis.

These quarterly experimental statistics include number of households who are currently in receipt of the support as well as the number who have received SMI loans so far (see the background information and methodology note for an explanation of households).

The statistics are broken down by:

• Quarter
• Country, Region
• Qualifying Benefit

Notices

Geography data:

• geography information may not be up to date for some households. This affects the geography statistics from April 2020.

Background information

Read the background information and methodology note for guidance on these statistics, such as timeliness and interpretation.

Interactive statistics

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Support for Mortgage Interest statistics are published quarterly. The dates for future releases are listed in the statistics release calendar.

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In addition to staff who are responsible for the production and quality assurance of the statistics, up to 24-hour pre-release access is provided to ministers and other officials. We publish the job titles and organisations of the people who have been granted up to 24-hour pre-release access to the latest Support for Mortgage Interest statistics.

The AI Live Chat Software market has rapidly evolved into a crucial component for businesses striving to enhance customer engagement and streamline communication processes. Traditionally reliant on human operators, companies are now embracing AI-driven chat solutions to provide 24/7 support, reduce response times, a

Statistics illustrates consumption, production, prices, and trade of Mattress Supports in Chad from 2007 to 2024.

LMSYS-Chat-1M: A Large-Scale Real-World LLM Conversation Dataset

This dataset contains one million real-world conversations with 25 state-of-the-art LLMs. It is collected from 210K unique IP addresses in the wild on the Vicuna demo and Chatbot Arena website from April to August 2023. Each sample includes a conversation ID, model name, conversation text in OpenAI API JSON format, detected language tag, and OpenAI moderation API tag. User consent is obtained through the "Terms of use"… See the full description on the dataset page: https://huggingface.co/datasets/lmsys/lmsys-chat-1m.

Annual summary statistics on children with additional support needs Source agency: ISD Scotland (part of NHS National Services Scotland) Designation: Official Statistics not designated as National Statistics Language: English Alternative title: Support Needs System Summary Statistics

Statistics relating to the use of Pay.gov.