In 2022, customer support live chats lasted on average *** seconds (or ** minutes and ** seconds). This represented an increase compared to 2021, when live chats were approximately ** seconds shorter.

The Live Chat Software market has emerged as a pivotal tool for businesses seeking to enhance customer engagement and streamline their communication strategies. As companies increasingly turn to digital channels for customer support, live chat software provides immediate assistance, allowing businesses to address cu

This statistic shows the customer live chat duration worldwide in 2017, by country. In that year, customers in the United States spent an average of *** seconds (or ** minutes ** seconds) on live chats.

This statistic shows the customer satisfaction rate with live chat usage worldwide in 2017, by country. In that year, the customer satisfaction rate with live chat usage in the United States stood at 84.89 percent.

This statistic shows the global customer satisfaction rate with live chat usage in 2019, by industry. In that year, the customer satisfaction rate with live chat usage in the real estate industry stood at ***** percent.

The global Customer Service Live Chat System market is experiencing robust growth, driven by the increasing adoption of digital channels for customer interaction and the rising demand for improved customer service experiences. The market, estimated at $10 billion in 2025, is projected to exhibit a Compound Annual Growth Rate (CAGR) of 15% from 2025 to 2033, reaching approximately $30 billion by 2033. This expansion is fueled by several key factors: the escalating preference for instant communication among consumers, the cost-effectiveness of live chat compared to traditional support methods like phone calls, and the ability of live chat systems to improve customer satisfaction and loyalty through personalized and efficient interactions. The web-based segment dominates the market due to its accessibility and scalability, while the retail and e-commerce sector accounts for the largest application share, reflecting the growing importance of online sales and the need for immediate customer support in online transactions. However, challenges remain, such as ensuring data security and integrating live chat seamlessly with other customer relationship management (CRM) systems. Significant regional variations exist within the market. North America currently holds the largest market share, driven by the early adoption of digital technologies and a strong focus on customer experience. However, Asia Pacific is projected to witness the highest growth rate during the forecast period, propelled by rapid e-commerce expansion and increasing internet penetration across developing economies like India and China. Key players in the market, including Comm100, Freshdesk, Intercom, JivoSite, Kayako, LivePerson, Zendesk, LogMeIn, LiveChat, and SnapEngage, are constantly innovating to enhance their offerings, adding features like AI-powered chatbots and advanced analytics to improve customer service efficiency and effectiveness. The market's future trajectory hinges on technological advancements, such as the integration of artificial intelligence and machine learning, and the ongoing need for businesses to provide seamless, omnichannel customer support.

This statistic shows the preferences of customers who interact with customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, ** percent of customers indicated they would prefer to interact with a real person rather than an intelligent robot or chatbot.

During the third quarter of 2024, 94.5 percent of internet users worldwide accessed online chatting and messaging apps on a monthly basis. Between the beginning of 2022 and the end of 2023, instant messaging and smartphone chat usage remained constant among the global digital population. During the second quarter of 2023, approximately 95 percent of global users were reported accessing mobile chat services.

The Managed Live Chat Software market is experiencing a remarkable surge, driven by an increasing demand for real-time customer engagement across various industries. As businesses strive to enhance their customer service and support capabilities, managed live chat solutions have emerged as indispensable tools, offer

The Informational Service Live Chat System market has emerged as a vital component in the realm of customer engagement, helping businesses across various industries enhance their communication with consumers. These systems provide real-time customer support and information dissemination, allowing organizations to ad

In a survey conducted in September 2020, regarding the impact of coronavirus (COVID-19) on the use of live chat tool in India, ** percent of the respondents stated that they had already used it prior to the pandemic. About ** percent of the respondents stated that they had used it during the pandemic.

The AI Live Chat Software market has rapidly evolved into a crucial component for businesses striving to enhance customer engagement and streamline communication processes. Traditionally reliant on human operators, companies are now embracing AI-driven chat solutions to provide 24/7 support, reduce response times, a

This dataset shows the Principal Statistics of Administrative and Support Services by Activity; 2010, 2015 and 2017 Source: Department of Statistics, Malaysia No. of Views : 28

Data for households in receipt of Support for Mortgage Interest (SMI) loans is available in Stat-Xplore on a quarterly basis.

These quarterly experimental statistics include number of households who are currently in receipt of the support as well as the number who have received SMI loans so far (see the background information and methodology note for an explanation of households).

The statistics are broken down by:

• Quarter
• Country, Region
• Qualifying Benefit

Notices

Geography data:

• geography information may not be up to date for some households. This affects the geography statistics from April 2020.

Background information

Read the background information and methodology note for guidance on these statistics, such as timeliness and interpretation.

Interactive statistics

Find further breakdowns of these statistics on https://stat-xplore.dwp.gov.uk/webapi/jsf/login.xhtml" class="govuk-link">Stat-Xplore, an online tool for exploring some of Department for Work and Pensions (DWP’s) main statistics.

Feedback

Please answer this https://forms.office.com/Pages/ResponsePage.aspx?id=6fbxllcQF0GsKIDN_ob4ww6eQtaLpw1MuH5cgQWx29tUMVE4QkFPVlUxMVM5VllRMDc2REpUWVc5UC4u" class="govuk-link">short survey to help us make the statistics better for you.

We welcome all feedback on the content, relevance, accessibility and timing of these statistics to help us in producing statistics that meet user needs. For non-media enquiries on these statistics email: laura.parkhurst@dwp.gov.uk

For media enquiries please contact the DWP press office.

Next releases

Support for Mortgage Interest statistics are published quarterly. The dates for future releases are listed in the statistics release calendar.

Pre-release access

In addition to staff who are responsible for the production and quality assurance of the statistics, up to 24-hour pre-release access is provided to ministers and other officials. We publish the job titles and organisations of the people who have been granted up to 24-hour pre-release access to the latest Support for Mortgage Interest statistics.

Annual Statistics of Approved Projects under General Support Programme

The U.S. Geological Survey New England Water Science Center, under an interagency agreement with the Federal Emergency Management Agency, conducted frequency analyses of stillwater elevations at three National Oceanic and Atmospheric Administration coastal gages following the coastal floods of 2018. The datasets are comma-delimited files of period-of-record annual peak stillwater elevations collected at gages in Boston, Massachusetts, Portland, Maine, and Seavey Island, Maine, for analysis of annual-exceedence probabilities. The peak water-surface elevations are in feet in the North American Vertical Datum of 1988.

LMSYS-Chat-1M: A Large-Scale Real-World LLM Conversation Dataset

This dataset contains one million real-world conversations with 25 state-of-the-art LLMs. It is collected from 210K unique IP addresses in the wild on the Vicuna demo and Chatbot Arena website from April to August 2023. Each sample includes a conversation ID, model name, conversation text in OpenAI API JSON format, detected language tag, and OpenAI moderation API tag. User consent is obtained through the "Terms of use"… See the full description on the dataset page: https://huggingface.co/datasets/lmsys/lmsys-chat-1m.

Statistics illustrates consumption, production, prices, and trade of Spools, Cops and Similar Supports of Plastics in Cote d'Ivoire from 2007 to 2024.

Financial overview and grant giving statistics of Sending Support Foundation

Statistics illustrates consumption, production, prices, and trade of Mattress Supports in Hungary from Jan 2019 to Jun 2025.