This statistic shows the customer live chat duration worldwide in 2017, by country. In that year, customers in the United States spent an average of *** seconds (or ** minutes ** seconds) on live chats.

Between 2015 and 2022, the global customer satisfaction rate of live chat users fluctuated slightly, peaking in 2020 with approximately ** percent of customers responding as satisfied. In 2017, customers reported the lowest satisfaction rating in this time period, with a rate of almost ** percent.

Blinded evaluation of the questions asked via live chat and answered by reference assistants at the MCPHS University libraries. The evaluation was conducted based on a variety of criteria. This data set presents the statistical data on the number of questions, types of patrons, question complexity, answer correctness, etc. for the 2017 and 2018 reference transactions.

With the internet becoming increasingly accessible, the number of e-mails sent and received globally has increased each year since 2017. In 2025, there were an estimated 376 billion e-mails sent and received daily around the world. This figure is projected to increase to 424 billion daily e-mails by 2026. E-Mail marketing Despite the increasing popularity of messengers, chat apps and social media, e-mail has managed to remain central to digital communication and continues to grow in uptake. By 2025, the number of global e-mail users is expected to reach a total of 4.6 billion - an approximate six hundred thousand increase in users, up from 4 billion in 2020. Not only that, when it comes to online advertising e-mail has seen higher click-through-rates than on social media. In Belgium and Germany, these were 5.5 and 4.3 percent respectively - compared to the 1.3 percent global average CTR for social media during the same time period. Gmail Launched in April 2004, Google’s Gmail has earned its spot as one of the most popular freemail services in the world. According to a 2019 survey, its popularity worldwide was trumped only by Apple’s native iPhone Mail app with 26 percent of all e-mail opens worldwide taking place on the platform. Millennials surveyed in the United Kingdom listed Gmail among their top 5 most important mobile apps, while a similar survey carried out in Sweden saw Gmail tie with WhatsApp for a spot among the top mobile apps nationwide.

In the United Kingdom, retail sales tend to peak during the last month of the year, holiday shopping being the likeliest culprit. In December 2024, the sales value of retailing in the UK amounted to approximately 60 billion British pounds. Meanwhile, in July 2025, the sales value amounted to a much lower 40 billion pounds. Retail turnover on the climb Running parallel to this, the turnover of retail trade in the UK made significant strides. Over the past 10 years, UK retail businesses consistently generated improved turnover figures, reaching over 508 billion British pounds by 2023. Online is driving retail With the increased penetration of online shopping in consumer lives, business strategies of retailers are changing. While online marketplaces are becoming regular staples of everyday life, high street retailers too are setting up online businesses to support their store sales. In the UK, the share of online sales in all retailing increased to over 26 percent by early 2025.