As of the third quarter of 2024, Telkom led the mobile operator market in Indonesia, accounting for nearly ** percent of the total generated revenue. It was followed by Indosat Ooredoo Hutchison with a share of around ***** percent, and XL Axiata with about **** percent. Indonesian mobile operators over the years The Indonesian telecommunications industry has seen significant changes over the years. There used to be numerous mobile operators competing in the market, but over time, smaller players struggled to keep up with the costs of investing in infrastructure and competing with larger companies. In 2022, Indosat Ooredoo and Hutchison 3 Indonesia merged to form Indosat Ooredoo Hutchison, which became the second-largest operator after Telkom. More recently, in December 2024, XL Axiata and Smartfren announced their merger, reflecting a shift in the industry toward fewer, larger players. Telkom Indonesia’s dominance Amidst the changing market, Telkom Indonesia continues to lead the industry, generating over *** trillion Indonesian rupiah in revenue in 2023. This strong financial position allows the company to invest more in infrastructure, leading to a wide gap between Telkom and its competitors. By 2023, Telkom had ***** times more 5G base transceiver stations (BTS) compared to Indosat, highlighting the company’s role in embracing technology advancements in Indonesia. However, despite Telkom’s consistently growing revenue over the past decade, its growth rate has slowed in recent years. In the future, innovation and excellence in customer experience would be essential for operators to remain competitive in the market.
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The US Telecom MNO Market is Segmented by Service Type (Voice Services, Data and Internet Services, Messaging Services, Iot and M2M Services, OTT and PayTV Services, and Other Services), and End User (Enterprises, Consumer). The Market Forecasts are Provided in Terms of Value (USD) and Volume (Subscribers).
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The global Telecommunications Services market is poised for significant growth, expanding from 2,202.7 Billion in 2025 to 4,096.0 Billion by 2035. The market grows at a CAGR 6.4% from the period 2025 to 2035.
Attributes | Description |
---|---|
Historical Size, 2024 | USD 2,070.2 billion |
Estimated Size, 2025 | USD 2,202.7 billion |
Projected Size, 2035 | USD 4,096.0 billion |
Value-based CAGR (2025 to 2035) | 6.4% CAGR |
Category-wise Insights
Segment | E-Commerce (End User) |
---|---|
CAGR (2025 to 2035) | 7.8% |
Segment | BFSI (End User) |
---|---|
Value Share (2025) | 22.3% |
Semi-Annual Market Update
Particular | Value CAGR |
---|---|
H1 | 5.8% (2024 to 2034) |
H2 | 6.5% (2024 to 2034) |
H1 | 5.6% (2025 to 2035) |
H2 | 6.8% (2025 to 2035) |
Country-wise Insights
Countries | CAGR from 2025 to 2035 |
---|---|
India | 8.2% |
China | 7.1% |
Germany | 4.6% |
South Korea | 5.1% |
United States | 5.6% |
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The Market Report Covers Chinese Telecom Companies and is Segmented by Services, which have been further classified into Voice Services (wired, wireless), data and messaging services, and OTT and pay TV. The market size and forecasts are provided in terms of value (USD million) for all the above segments.
Verizon remained the largest mobile service provider in the United States by subscriber count as of the second quarter of 2025. The New York-based operator commanded a market share of around 36 percent, down from over 39 percent in 2022. Meanwhile, rival firm T-Mobile US continued to grow its presence, capturing roughly one-third of all subscribers for the first time. Mobile virtual network operator (MVNO) subscriptions were not considered for this statistic. Seismic shift: T-Mobile and Sprint Merger T-Mobile has pursued an aggressive business strategy aimed at putting pressure on long-established market leaders Verizon and AT&T. This has included major deals designed to expand its market presence, most notably its 2020 acquisition of the network operator Sprint, which bolstered T-Mobile’s efforts to compete with its rivals on the quality of its 5G network. As of 2025, T-Mobile offered the fastest 5G download speeds by far among the three major operators. T-Mobile is the largest U.S. telco by market cap As of 2025, T-Mobile had a market capitalization of almost 308 billion U.S. dollars, the highest of any U.S. telecommunications company. Beijing-based China Mobile and U.S. giant AT&T trailed, with a market cap of *** and *** billion U.S. dollars, respectively.
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The Africa Entertainment and Telecommunication Market Report is Segmented by Market Type (Telecommunication Services, Entertainment), Connectivity Technology (2G, 3G, 4G/LTE, 5G, Satellite Broadband), Revenue Stream (Subscription, Advertising-Funded, Micro-Transactions, Licensing), Subscriber Category (Consumer, Enterprise, SME, Large Enterprise), and Country. The Market Forecasts are Provided in Terms of Value (USD).
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The wireless telecommunication carrier industry has witnessed significant shifts recently, driven by evolving consumer demands and technological advancements. The popularity of smartphones and rising data consumption habits have mainly driven growth. Households have chosen to disconnect their landlines to cut costs and receive network access away from home. Industry revenue was bolstered during the current period by a surge in mobile internet demand. The revival of unlimited data and call plans prompted industry-wide adjustments to pricing and data offerings. While competition has intensified, leading to price wars and slender margins, carriers have embraced bundled offerings of value-added services, like streaming subscriptions, to distinguish themselves. Despite these efforts, revenue growth remains sluggish amid high operational costs and a saturated market. Overall, Wireless Telecommunications Carriers' revenue has modestly grown at an annualized rate of 0.1% to total $340.3 billion in 2025, when revenue will climb an estimated 6.0%, as the early shift to fifth-generation (5G) enables businesses to renegotiate the current product-price paradigm with consumers. The industry is defined by a transition from primarily providing voice services to focusing on providing data services. Technological change, namely the shift from fourth-generation (4G) wireless data services to 5G, continues to shape the industry. Companies expand scope through mergers and acquisitions, acquiring spectrum and niche customer bases. The battle for wireless spectrum intensified as 5G technology became a focal point, requiring carriers to secure valuable frequency bands through hefty investments. For instance, Verizon's $45 billion expenditure in the C-band spectrum auction highlights the critical importance of spectrum acquisition. While Federal Communications Commission (FCC) regulations have curtailed large-scale consolidations, strategic alliances and mergers have been common to share infrastructure and expand market reach. Also, unlimited data plans have shaken up cost structures and shifted consumers to new providers. Following the expansion of unlimited data and calls, profit is poised to inch downward as the cost of acquiring new customers begins to mount. Profitability is additionally hindered by supply chain disruptions, which still loom large, as equipment delays and price hikes impact rollout timeliness. Industry revenue is forecast to incline at an annualized 5.4% through 2030, totaling an estimated $443.5 billion, driven by the expansion of mobile devices using data services and increasing average revenue per user. As the rollout of 5G networks increases the speed of wireless data services, more consumers will view on-the-go internet access as an essential function of mobile phones. Moving forward, the industry landscape will be characterized by the heightened competition among carriers for wireless spectrum, an already scarce resource and efforts to connect more Americans in remote parts of the country to fast and reliable internet. Subscriber saturation presents a formidable challenge, compelling carriers to focus on existing customers and innovative service packages. Companies like AT&T and Verizon are pioneering flexible infrastructure projects, which could redefine the industry’s operational efficiency. Despite facing spectrum supply limitations, the industry is poised to benefit from seamless connectivity solutions for various sectors, potentially redefining wireless carriers’ roles in an increasingly interconnected world.
The market share of CelcomDigi reached **** percent in the telecommunications sector in Malaysia in 2023. This was followed by Telekom Malaysia (TM) with **** percent of the market share. CelcomDigi became the largest telecommunication company in the country after a successful merger between Celcom and Digi in November 2022.
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The Egypt Telecom MNO Market is Segmented by Service Type (Voice Services, Data and Internet Services, Messaging Services, Iot and M2M Services, OTT and PayTV Services, Other Services), End User (Enterprises, Consumers). The Market Forecasts are Provided in Terms of Value (USD) and Volume (Subscribers).
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The Telecommunications Services subdivision has experienced declining revenue in recent years, primarily because of reduced demand for traditional wired services as both consumers and businesses increasingly adopt wireless technologies for greater convenience and flexibility. Mobile services, driven by rapid growth in smartphone adoption and the rollout of 5G networks, have become the industry’s main revenue source. Price-sensitive households, still the industry’s largest market, are tightening spending, leading to increased competition, discounted plans and diminished average revenue per user. Major telcos have responded with significant investments in 5G infrastructure, driving up capital intensity and ensuring continued industry concentration, while shutting down older 3G networks. In response to subdued demand and mounting cost pressures, major telcos like Telstra and Optus have implemented major workforce restructuring, with Telstra cutting 2,800 jobs in 2023–24 and Optus reducing its workforce by 8% in the year through March 2025. These cuts, combined with increased automation, have lowered wage costs and helped maintain profitability amid industry headwinds. Overall, revenue is expected to have dropped by an annualised 3.7% over the five years through 2024-25, to $34.7 billion, following a dip of an estimated 2.5% in 2024-25. In the coming years, significant expansion in 5G network coverage is set to drive long-term growth and innovation, particularly as online connectivity becomes even more integral to daily life. The industry faces continued market saturation, which will limit new subscriber growth and intensify price competition. Providers will increasingly prioritise customer retention, premium upselling and value-added services, as well as finding growth in regional and remote areas with government support. Easing inflation and recovering household incomes should spur a modest rebound in consumer spending, increasing uptake of premium plans and data services. Alongside commercial innovation, operators are quickly moving to embed sustainability, with major telcos investing in emissions reduction and energy efficiency to meet regulatory and client expectations, making sustainability a central pillar of future growth and competitiveness. Subdivision revenue is forecast to climb at an annualised 1.1% through the end of 2029-30, to reach $36.6 billion.
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The global sales of wireless telecommunication services are estimated to be worth USD 1,369.0 billion in 2025 and anticipated to reach a value of USD 2,829.1 billion by 2035. Sales are projected to rise at a CAGR of 7.5% over the forecast period between 2025 and 2035.
Attributes | Key Insights |
---|---|
Historical Size, 2024 | USD 1,282.7 billion |
Estimated Size, 2025 | USD 1,369.0 billion |
Projected Size, 2035 | USD 2,829.1 billion |
Value-based CAGR (2025 to 2035) | 7.5% |
Semi Annual Market Update
Particular | Value CAGR |
---|---|
H1, 2024 | 6.3% (2024 to 2034) |
H2, 2024 | 6.5% (2024 to 2034) |
H1, 2025 | 7.5%(2025 to 2035) |
H2, 2025 |
7.8% (2025 to 2035) |
Country-wise Insights
Country | Value CAGR (2025 to 2035) |
---|---|
USA | 7.3% |
Germany | 5.2% |
UK | 6.7% |
China | 8.7% |
India | 9.2% |
Category-wise Insights
Service Type | Share (2025) |
---|---|
Data/Internet Services | 37.3% |
Technology | CAGR (2025 to 2035) |
---|---|
5G | 11.2% |
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According to Cognitive Market Research, the global telecom services market size was USD 1794.9 billion in 2022 and will grow at a compound annual growth rate (CAGR) of 6.60% from 2023 to 2030. How are the Key Drivers Affecting the Telecom Services Market?
Rise in Investment in Wireless Communications of the Future help in the Growth of the Market
The demand is driven by higher expenditure on next-generation wireless communication setups due to preferences shifting toward 5G networks and cloud-based technology. The market is expected to increase fast as a result of rising demand for high-speed data connectivity, increasing worldwide digitalization, and the proliferation of OTT platforms. The proliferation of 5G-enabled smartphones in every country is a major driver of market expansion. The epidemic has increased the market's size as well. Around the world, entertainment platforms have gained enormous popularity when individuals are alone at home.
For instance, in 2023, the global telecommunications market is predicted to grow strongly, with forecasted global spending of 1.5 trillion US dollars. This is a 2.8 percent increase over the projected expenditure for 2022. In a time of flexible work, the dependability of telecom services has grown more crucial as businesses and governments see the significance of telecom investment in the digital economy.
(Source:www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/telecommunications-industry-outlook.html)
The Factors Hindering the Growth of the Telecom Services Market
Network Congestion and Capacity Limitations Hinder Market Growth
As the demand for data and connectivity continues to grow, networks can become congested, leading to degraded service quality and slower data speeds. The rapid increase in data consumption due to streaming, online gaming, video conferencing, and other bandwidth-intensive activities substantially strains existing network infrastructure. This need is increased further by the expansion of Internet of Things (IoT) devices and the deployment of 5G networks, which allow for ever more data-hungry applications.
Regulatory Fragmentation and Compliance Costs can hamper the market.
One of the key restraints in the international telecom services market is the fragmented and complicated regulatory environment in various geographies. Telecom operators have to deal with an array of regulations related to data privacy, net neutrality, spectrum management, and cybersecurity, which are highly dissimilar across countries. This regulatory fragmentation raises the cost of compliance and operational complexity, which acts as a deterrent to the provision of seamless services across geographies by telecom companies. Enforcement of rigorous data protection legislation, like the General Data Protection Regulation (GDPR) of the European Union, places tremendous compliance burdens on telecommunications operators. (Source: - https://gdpr.eu/what-is-gdpr/ ) These rules mandate telecommunication firms to invest in effective data protection infrastructure, undertake regular audits, and maintain transparency of data handling policies. Failure to comply can attract heavy fines and damage to their reputation. Net neutrality laws that require internet service providers to treat all data on the internet on an equal footing, without favoritism or charging differently per user, content, website, platform, or application, are quite different geographically. Evolutions in net neutrality policies may impact the business models of telecommunications operators, as they influence the pricing and offering of services.
Key Opportunity of the market.
Integration in Edge Computing can be an opportunity.
Edge computing enables near-source or network edge data processing and analysis in place of distant data centers. This significantly lessens data transit times, resulting in lower latency. In contexts where real-time or near-real-time feedback is paramount such as autonomous vehicles, telemedicine, and industrial automation, lower latency is crucial. Telecom services that integrate edge computing have provided the low-latency infrastructure essential for these applications, making them more efficient and reliable. Edge computing minimizes the requirement to send large volumes of data over long distances to centralized data centers. Rather, only processed or pertinent data is sent, reducing the...
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The India Telecom MNO Market is Segmented by Service Type (Voice Services, Data and Internet Services, Messaging Services, Iot and M2M Services, OTT and PayTV Services, and Other Services), and End User (Enterprises, Consumer). The Market Forecasts are Provided in Terms of Value (USD) and Volume (Subscribers).
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The industry focuses on transmitting voice, data, text, sound, and video. It operates facilities that utilise one or multiple technologies. This sector specialises in content transmission without engaging in creation. The categorisation within this division reflects the type of infrastructure utilised.
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The B2B telecommunication market has high growth potential and is projected to grow between 2025 and 2035, fueled by the embracement of cloud-based communication solutions, 5G network deployments, and industrial digitization. From USD 89.23 billion in 2025, the industry is projected to reach USD 293.05 billion by 2035, exhibiting a 12.6% CAGR in the forecast period.
Metrics | Values |
---|---|
Industry Size (2025E) | USD 89.23 billion |
Industry Value (2035F) | USD 293.05 billion |
CAGR (2025 to 2035) | 12.6% |
Country-Wise Outlook
Country | CAGR (2025 to 2035) |
---|---|
USA | 10.2% |
China | 11.0% |
Germany | 9.8% |
Japan | 9.9% |
India | 11.3% |
Australia | 9.6% |
Competition Outlook
Company Name | Estimated Market Share (%) |
---|---|
AT&T Inc. | 20-25% |
Verizon Communications | 15-20% |
China Mobile | 10-15% |
BT Group | 8-12% |
Orange Business Services | 5-10% |
Deutsche Telekom | 4-8% |
Other Companies (combined) | 30-38% |
Reliance Jio held the highest share of subscribers, at around **** percent, in the wireless network market across India as of December 2024. The company had over *** million subscribers during the same time period. The number of mobile subscribers across the south Asian country surpassed a billion in 2016. Telecommunication sector in India The Indian telecom industry registered strong growth in recent years and became the second-largest telecommunications industry in the world. The country also ranked second in terms of total internet users worldwide in 2025. The gross revenue from the telecom services industry amounted to around three trillion Indian rupees in 2022. Government initiativesFast-tracked changes in the sector continue to be growth drivers for the industry. In 2020, a hundred percent FDI was allowed in Bharti Airtel. The investment cap was also increased to a hundred percent, previously at 74. The ‘Digital India’ program was also introduced in 2015, under which all sectors, including healthcare, retail and others were planned to be digitalized.
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US Telecom Market Size 2025-2029
The us telecom market size is forecast to increase by USD 123.8 billion, at a CAGR of 6.8% between 2024 and 2029.
The Telecom Market in the US is experiencing robust growth, driven primarily by the surging demand for broadband services and technological advancements. The increasing number of remote work arrangements and online learning necessitate high-speed internet connections, fueling the expansion of this sector. Moreover, the continuous evolution of technology, such as 5G and the Internet of Things (IoT), is revolutionizing the telecommunications landscape, offering new opportunities for innovation and growth. However, the market is not without challenges. Regulatory compliance poses a significant hurdle, with stringent regulations governing data privacy, network security, and spectrum allocation. Companies must invest heavily in ensuring compliance with these regulations to maintain customer trust and avoid potential legal repercussions. Additionally, the increasing competition and the need to offer competitive pricing while maintaining profitability further complicate the strategic landscape. Companies must navigate these challenges effectively to capitalize on the market's potential and stay ahead of the competition.
What will be the size of the US Telecom Market during the forecast period?
Explore in-depth regional segment analysis with market size data - historical 2019-2023 and forecasts 2025-2029 - in the full report.
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In the dynamic US telecom market, next-generation networks are transforming the industry landscape. Network infrastructure is evolving with the integration of network programmability, SDN controllers, and NFV infrastructure. Telecommunications equipment providers are investing in AI-powered network optimization and predictive analytics to enhance network performance. Smart cities are embracing IoT platforms and connected devices, leading to an increase in data privacy concerns. Augmented reality and virtual reality applications are revolutionizing network services, requiring advanced analytics and real-time processing capabilities. Satellite operators and cable TV operators are collaborating to deliver seamless, high-speed connectivity. SD-WAN and mobile edge computing are enabling remote monitoring and industrial IoT applications in various industries. Network slicing is gaining traction as a key differentiator, allowing for customized network solutions for various use cases. Telecom players are focusing on digital transformation, integrating cloud security and cloud native solutions to meet evolving business needs. AI algorithms and edge AI are powering network automation and improving network services, while network services providers are offering advanced analytics and real-time insights to their clients. In the US market, telecom players are leveraging network infrastructure advancements and digital transformation to cater to the demands of businesses and consumers alike. The focus is on delivering secure, reliable, and high-performance network solutions to drive growth and innovation.
How is this market segmented?
The market research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in 'USD billion' for the period 2025-2029, as well as historical data from 2019-2023 for the following segments. End-userConsumerBusinessTypeWirelessWirelineApplicationResidentialCommercialTechnology5G4G3GSatellite communicationGeographyNorth AmericaUS
By End-user Insights
The consumer segment is estimated to witness significant growth during the forecast period.
The US telecom market is experiencing significant growth, with the consumer segment leading the way in revenue share in 2023. This trend is expected to continue as the widespread use of smartphones drives the demand for telecom services. In fact, over 92% of the US population was an Internet user in 2021, according to the World Bank. The rise of over-the-top (OTT) applications is also encouraging customers to opt for wireless Internet services, which will contribute to the expansion of communication networks. Furthermore, the increasing popularity of online gaming and ultra-high-definition films is anticipated to accelerate the segment's growth. Network security is a critical concern in the telecom industry, with the increasing threat of cyberattacks. Virtualization technologies, such as network function virtualization (NFV) and software-defined networking (SDN), are being adopted to enhance network security and improve network efficiency. Unified communications and VoIP services are also gaining traction, enabling seamless communication between different devices and platforms. Capacity planning and network optimization are essential for ensuring network performance and reliability. Signal processing and network monitoring are crucial componen
As of 2023, telecommunication operators Elisa and Telia held nearly equal market shares of ** and ** percent in Finland. The third nationwide telecommunication operator DNA had a share of ** percent, while other companies accounted for ** percent of the telecommunications market. Since 2017, Telia Finland (previously TeliaSonera Finland Oyj) is a part of the Telia Company. The majority of the telecommunications industry revenue in Finland comes from mobile network operations.
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The global telecommunications market, valued at $1,792.6 million in 2025, is projected to experience steady growth, driven by increasing smartphone penetration, expanding mobile data consumption, and the burgeoning adoption of 5G technology. The Compound Annual Growth Rate (CAGR) of 1.5% over the forecast period (2025-2033) indicates a consistent, albeit moderate, expansion. Key drivers include the ongoing digital transformation across various sectors, fueling demand for high-speed internet and reliable connectivity. Furthermore, advancements in cloud computing, the Internet of Things (IoT), and the rise of smart cities are creating substantial opportunities for telecommunications providers. However, the market faces constraints such as intense competition among established players like AT&T, Verizon, China Mobile, and Deutsche Telekom, alongside emerging players in developing markets. Regulatory hurdles and the need for continuous investment in network infrastructure also pose challenges. Market segmentation, while not explicitly detailed, likely includes fixed-line telephony, mobile services (prepaid and postpaid), broadband internet access, and value-added services. Regional variations in growth are expected, with developing economies potentially exhibiting higher growth rates due to increased infrastructure development and rising mobile subscriber bases. The competitive landscape is characterized by mergers, acquisitions, and strategic partnerships aimed at consolidating market share and expanding service offerings. The forecast period (2025-2033) will likely witness a gradual increase in market size, influenced by the factors mentioned above. The continued rollout of 5G networks, the expansion of fiber optic infrastructure, and the growing adoption of digital services will contribute to market expansion. While the 1.5% CAGR suggests moderate growth, the market's overall size and the diverse range of services offered ensure its continued relevance and importance in the global economy. Companies listed, such as AT&T, Verizon, and China Mobile, will remain dominant players, yet the competitive landscape will continue to evolve, particularly with the emergence of innovative technologies and business models. The long-term prospects for the telecommunications market remain positive, though strategic adaptation and technological innovation will be crucial for sustained success.
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The Egyptian telecommunications market, characterized by a robust mobile penetration rate and increasing demand for data services, presents a dynamic landscape with significant growth potential. The market's 3.65% CAGR (2019-2033) indicates steady expansion, driven primarily by the rising adoption of smartphones, expanding internet access, and the increasing popularity of over-the-top (OTT) services like Netflix and social media platforms. Key players such as Telecom Egypt, Vodafone Egypt, Orange Egypt, and Etisalat Egypt are engaged in intense competition, investing heavily in network infrastructure upgrades to cater to growing bandwidth demands. The market is segmented by service type (voice, data, OTT & PayTV), with data services experiencing the most rapid growth, fueled by the increasing use of mobile applications and high-speed internet. Government initiatives to improve digital infrastructure and promote digital inclusion further contribute to market expansion. However, challenges remain, including infrastructure limitations in certain regions, the need for continued investment in 5G technology, and regulatory complexities. Future growth will be largely contingent upon sustained economic growth, regulatory clarity, and effective management of infrastructure investment. The competitive landscape is characterized by both established players and emerging players. While the large incumbent operators – Telecom Egypt, Vodafone, Orange, and Etisalat – dominate the market share, smaller players and specialized service providers are also carving out niches, particularly in the burgeoning OTT and data service segments. The ongoing expansion of 4G and the upcoming deployment of 5G networks are reshaping the market, enabling increased data speeds and enhanced service offerings. This technology upgrade, combined with the burgeoning demand for digital services, is positioning Egypt as a focal point for regional telecommunication investment. Continued investment in human capital and technological advancement will be critical for sustaining this market growth and ensuring Egypt's continued competitiveness in the global telecom landscape. Recent developments include: June 2022: Ericsson is working with Orange Egypt to supply antennas for 2600MHz deployment. Orange Egypt improved its network capabilities through this collaboration and significantly reduced operational site expenses., August 2022: Telecom Egypt signed a five-year agreement with Orange Egypt for a national roaming service. The company collaborated to provide high-quality voice and data mobile network coverage to its customers nationwide., August 2022: Nokia is working with Orange Egypt to modernize the latter's existing Nokia SDM solution to support subscriber growth over the next five years. Nokia's new upgraded system will further support Orange Egypt's planned launch of 5G services.. Key drivers for this market are: Rising demand for 5G, Growth of IoT usage in Telecom. Potential restraints include: Rising demand for 5G, Growth of IoT usage in Telecom. Notable trends are: Rising demand for Fixed Broadband Services.
As of the third quarter of 2024, Telkom led the mobile operator market in Indonesia, accounting for nearly ** percent of the total generated revenue. It was followed by Indosat Ooredoo Hutchison with a share of around ***** percent, and XL Axiata with about **** percent. Indonesian mobile operators over the years The Indonesian telecommunications industry has seen significant changes over the years. There used to be numerous mobile operators competing in the market, but over time, smaller players struggled to keep up with the costs of investing in infrastructure and competing with larger companies. In 2022, Indosat Ooredoo and Hutchison 3 Indonesia merged to form Indosat Ooredoo Hutchison, which became the second-largest operator after Telkom. More recently, in December 2024, XL Axiata and Smartfren announced their merger, reflecting a shift in the industry toward fewer, larger players. Telkom Indonesia’s dominance Amidst the changing market, Telkom Indonesia continues to lead the industry, generating over *** trillion Indonesian rupiah in revenue in 2023. This strong financial position allows the company to invest more in infrastructure, leading to a wide gap between Telkom and its competitors. By 2023, Telkom had ***** times more 5G base transceiver stations (BTS) compared to Indosat, highlighting the company’s role in embracing technology advancements in Indonesia. However, despite Telkom’s consistently growing revenue over the past decade, its growth rate has slowed in recent years. In the future, innovation and excellence in customer experience would be essential for operators to remain competitive in the market.