In 2024, global retail e-commerce sales reached an estimated ************ U.S. dollars. Projections indicate a ** percent growth in this figure over the coming years, with expectations to come close to ************** dollars by 2028. World players Among the key players on the world stage, the American marketplace giant Amazon holds the title of the largest e-commerce player globally, with a gross merchandise value of nearly *********** U.S. dollars in 2024. Amazon was also the most valuable retail brand globally, followed by mostly American competitors such as Walmart and the Home Depot. Leading e-tailing regions E-commerce is a dormant channel globally, but nowhere has it been as successful as in Asia. In 2024, the e-commerce revenue in that continent alone was measured at nearly ************ U.S. dollars, outperforming the Americas and Europe. That year, the up-and-coming e-commerce markets also centered around Asia. The Philippines and India stood out as the swiftest-growing e-commerce markets based on online sales, anticipating a growth rate surpassing ** percent.

One of the reasons behind AI-powered customer service is the preference for conversational AI over phone calls. In 2024, 82 percent of consumers stated they would use a chatbot instead of waiting for a customer representative to take their call. An outstanding 96 percent of surveyed shoppers believed that more companies should opt for chatbots over traditional customer support services.

Inventory Time Series for Capitalonline Data Service Co Ltd. Capitalonline Data Service Co., Ltd. provides cloud hosts and related services in China, the Americas, Europe, and the Asia Pacific. It offers cloud computing, artificial intelligence, and other products and services. The company also provides cloud and network integrated products, including elastic computing, global network, IDC services, data processing, and security, as well as storage, AWS cloud, database, safety, and big data and enterprise applications. In addition, it offers solutions, such as cloud connectivity, gaming, migration, and XR; e-commerce; mobile apps; online video; real estate; MaaS; digital twin; online education; CDS intelligent dispatch management platform; online games; and internet finance. The company provides its services to digital twins, artificial intelligence, industrial Internet, Internet of Vehicles, big data, education, finance, video, e-commerce, games, medical care, government, and other industries. The company was founded in 2005 and is headquartered in Beijing, China.

Survey ICT and e-commerce in enterprises Purpose and brief description The purpose of the data collection on the use of information and communication technologies in enterprises in our country is to gain a better insight into the IT infrastructure of these enterprises and to be able to compare these statistical data at European level. Furthermore, this survey is receiving a grant from Eurostat, the European statistical office. Population Enterprises belonging to sections B to N and P to S of the NACE rev.2. Frequency Annually Size of the sample Around 7,500 enterprises Definitions Broadband connection : fixed or mobile broadband connection to the Internet Internet connection via DSL : Internet connection via ADSL Employee computerised firm : Number of employees working in enterprises using computers Employee per connected firm : Number of employees working in an enterprise with an Internet connection Has a website : Has a website or a webportal Has Internet access : Has Internet access Mobile connection: Mobile connection to the Internet (broadband or other). Documents Glossary Survey form Survey form 2025 FR-NL.pdf Survey form 2024 FR-NL.pdf Survey form 2023 FR-NL.pdf Survey form 2022 FR-NL.pdf Survey form 2021 FR-NL.pdf Survey form 2020 FR-NL.pdf Survey form 2019 FR-NL.pdf Metadata ICT usage in enterprises and for e-commerce.pdf Survey ICT in enterprises.pdf

Card-linked wallets are forecast to be the main type of wallet in the U.S. in 2028, with a transaction value much higher than of non-card-linked wallets. This is according to hybrid research released in 2024, which - depending on the country - either used database modeling or data acquired via a consumer survey. The adoption of wallets in the United States ranks lower than of other countries in the world, especially compared to countries from Asia-Pacific.

The number of smartphone users in Morocco was forecast to continuously increase between 2024 and 2029 by in total 9.9 million users (+35.53 percent). After the eighteenth consecutive increasing year, the smartphone user base is estimated to reach 37.71 million users and therefore a new peak in 2029. Smartphone users here are limited to internet users of any age using a smartphone. The shown figures have been derived from survey data that has been processed to estimate missing demographics.The shown data are an excerpt of Statista's Key Market Indicators (KMI). The KMI are a collection of primary and secondary indicators on the macro-economic, demographic and technological environment in up to 150 countries and regions worldwide. All indicators are sourced from international and national statistical offices, trade associations and the trade press and they are processed to generate comparable data sets (see supplementary notes under details for more information).Find more key insights for the number of smartphone users in countries like Tunisia and Algeria.

Card-linked wallets are forecast to be the most used type of wallet in Canada in 2028, but their growth is not as fast as non-card-linked wallets. This is according to hybrid research released in 2024, which - depending on the country - either used database modelling or data acquired via a consumer survey. The market share of wallets in Canada was estimated to increase in the country during online shopping, while credit card may potentially experience some lost. Conversely, adoption of wallets in Canada was lower, though, when compared to other countries worldwide.

Digital wallets are expected to process nearly 78 billion U.S. dollars of online shppping transactions in Italy by 2028. This is according to hybrid research released in 2024, which - depending on the country - either used database modeling or data acquired via a consumer survey. Wallets ranked relatively high among Italy's most-used payment methods when shopping online. Indeed, more than 50 percent of Gen Z in Italy preferred mobile payments to other payment methods when ordering online.

Card-linked wallets are predicted to take up the vast majority of e-commerce spending conducted with digital wallets in the UK by 2028. This is according to hybrid research released in 2024, which - depending on the country - either used database modeling or data acquired via a consumer survey. Wallets ranked relatively high among the UK's most-used online payment methods. In contrast, the adoption of wallets in the UK was relatively lower, when compared to other countries worldwide.

Non-card-linked wallets are forecast to be the most used type of wallet in Spain in 2028, but their growth is not as fast as card-linked wallets. This is according to hybrid research released in 2024, which - depending on the country - either used database modeling or data acquired via a consumer survey. Digital wallets ranked first among Spain's most-used online payment methods. This is relatively surprising as the adoption of wallets in Spain was relatively low when compared to other countries worldwide.

Cart abandonment rates have been climbing steadily since 2014, after reaching an all-time high in 2013. In 2023, the share of online shopping carts that is being abandoned reached 70 percent for the first time since 2013. This is an increase of more than 10 percentage points compared to the start of the time period considered here. Mobiles vs. desktops When global consumers shop online, they spend considerably more when doing so on desktop computers. In December 2023, the average value of e-commerce purchases made through desktops was approximately 159 U.S. dollars. Purchases completed on mobiles and tablets were of comparable values, ranging between 100 and 105 U.S. dollars. Even though consumers spent more when conducting their shopping on computers, they were more inclined to add products to their shopping carts when using mobile devices. Ultimately, mobile devices provide a convenient and more accessible way to shop, but desktop computers remain the preferred choice for more expensive purchases. Where do consumers shop online? Across the globe, digital marketplaces are shoppers’ number-one online shopping destination. As of April 2024, some 29 percent of consumers voted marketplaces as their favorite e-commerce channel, followed by physical stores and retailer sites. Looking at which retailers’ global shoppers prefer to shop at, amazon.com emerged as the world's most popular online marketplace, based on share of visits. The U.S. portal accounted for around one-fifth of the global online marketplace's traffic in December 2023. Amazon's German and Japanese portal sites ranked third and fifth among the leading online marketplaces, further demonstrating Amazon's dominance over the market.

Ecommerce marketplace app Shopee started life out as a customer-to-customer marketplace, in the same vein as eBay, but over the past few years has remodelled itself as a b2c marketplace. That switch...

In 2024, the e-commerce sector received a total of 203 funding deals in India. The deal count was the highest in 2022 at 300 deals. The e-commerce sector received about two billion U.S. dollars in funding during the same year.

Cash-and-Short-Term-Investments Time Series for Capitalonline Data Service Co Ltd. Capitalonline Data Service Co., Ltd. provides cloud hosts and related services in China, the Americas, Europe, and the Asia Pacific. It offers cloud computing, artificial intelligence, and other products and services. The company also provides cloud and network integrated products, including elastic computing, global network, IDC services, data processing, and security, as well as storage, AWS cloud, database, safety, and big data and enterprise applications. In addition, it offers solutions, such as cloud connectivity, gaming, migration, and XR; e-commerce; mobile apps; online video; real estate; MaaS; digital twin; online education; CDS intelligent dispatch management platform; online games; and internet finance. The company provides its services to digital twins, artificial intelligence, industrial Internet, Internet of Vehicles, big data, education, finance, video, e-commerce, games, medical care, government, and other industries. The company was founded in 2005 and is headquartered in Beijing, China.

The e-commerce market in India is experiencing substantial growth, with the overall market size reaching 138 billion U.S. dollars in 2024. The segment with the highest market size was smartphones, valued at 39 billion U.S. dollars. This underscores the increasing significance of e-commerce in the Indian retail landscape, reflecting a shift in consumer behavior and preferences toward online shopping. E-commerce sector growth The e-commerce industry is experiencing fierce competition due to the presence of domestic and international companies. The e-commerce market size was estimated to be 125 billion U.S. dollars in 2024. This growth is fuelled by the increasing smartphone penetration, internet user base, and other favorable market conditions. Notably, the revenue growth of the e-commerce market has been consistently high, with over 18 percent as of 2024. Direct-to-consumer (D2C) market trends The e-commerce sector in India is witnessing a significant transformation. Especially, the D2C market is rapidly expanding and is expected to reach 100 billion U.S. dollars by 2025. One factor contributing to the D2C boom is the convenience of establishing online stores. Additionally, a great combination of major and mid-sized investors has supported India's D2C initiative. Over four billion U.S. dollars were invested in D2C brands.

The national capital, Delhi, had the highest amount of e-commerce funding valued at over 500 million U.S. dollars in India in 2024. This was followed by Bengaluru with a funding value of over 400 million dollars in the same period.

In the fourth quarter of 2024, TikTok generated around 186 million downloads from users worldwide. Initially launched in China first by ByteDance as Douyin, the short-video format was popularized by TikTok and took over the global social media environment in 2020. In the first quarter of 2020, TikTok downloads peaked at over 313.5 million worldwide, up by 62.3 percent compared to the first quarter of 2019.

              TikTok interactions: is there a magic formula for content success?

              In 2024, TikTok registered an engagement rate of approximately 4.64 percent on video content hosted on its platform. During the same examined year, the social video app recorded over 1,100 interactions on average. These interactions were primarily composed of likes, while only recording less than 20 comments per piece of content on average in 2024.
              The platform has been actively monitoring the issue of fake interactions, as it removed around 236 million fake likes during the first quarter of 2024. Though there is no secret formula to get the maximum of these metrics, recommended video length can possibly contribute to the success of content on TikTok.
              It was recommended that tiny TikTok accounts with up to 500 followers post videos that are around 2.6 minutes long as of the first quarter of 2024. While, the ideal video duration for huge TikTok accounts with over 50,000 followers was 7.28 minutes. The average length of TikTok videos posted by the creators in 2024 was around 43 seconds.

              What’s trending on TikTok Shop?

              Since its launch in September 2023, TikTok Shop has become one of the most popular online shopping platforms, offering consumers a wide variety of products. In 2023, TikTok shops featuring beauty and personal care items sold over 370 million products worldwide.
              TikTok shops featuring womenswear and underwear, as well as food and beverages, followed with 285 and 138 million products sold, respectively. Similarly, in the United States market, health and beauty products were the most-selling items,
              accounting for 85 percent of sales made via the TikTok Shop feature during the first month of its launch. In 2023, Indonesia was the market with the largest number of TikTok Shops, hosting over 20 percent of all TikTok Shops. Thailand and Vietnam followed with 18.29 and 17.54 percent of the total shops listed on the famous short video platform, respectively.

In financial year 2024, Meesho reported an operating revenue of over 76 billion Indian rupees. This was an increase compared to the previous year. Meesho is the fastest-growing online marketplace platform in India.

During a survey conducted in September 2023, some 88 percent of respondents in India stated that they had use a smartphone for online shopping in the past 12 months.