Department and specialty stores achieved the highest Net Promotor Score (NPS) in the United States, according to a survey conducted among 65,000 consumers in 2021. Department and specialty stores recorded an NPS of 56. On the other hand, internet service companies registered the lowest NPS, equal to -3. The Net Promoter Score is an index used to gauge the customers' overall satisfaction and brand loyalty. The NPS ranges from -100 to 100 and measures the willingness of customers to recommend a company's products or services to others.

Companies operating in the education and training sector achieved the highest Net Promotor Score (NPS), according to a survey conducted in 2020. The education and training sector recorded an NPS of 71. On the other hand, companies in the healthcare sector registered the lowest NPS, equal to 24. The Net Promoter Score is an index used to gauge the customers' overall satisfaction and brand loyalty. The NPS ranges from -100 to 100 and measures the willingness of customers to recommend a company's products or services to others.

In 2024, Smartpost Itella had the highest Net Promoter Score in Estonia, at 47. DPD and Omniva followed, whose recommendation index reached 36 and 35, respectively.

In 2023, the Net Promoter Score (NPS) of Despegar.com was 69 percent. The NPS serves to calculate how likely would a customer recommend the services of a company to another person. That same year, the Argentine company made nearly 258 million U.S. dollars in revenue from air products.

This statistic presents the average net promoter score of selected lenders in the United States in 2016. NPS is a tool used to measure customer satisfaction with a given company. It is calculated by deducting the share of customers not likely to recommend a company to others from the share of customers very likely to do so. In that year, NPS of marketplace lenders amounted to 80.

The Net Promoter Score is an index used to measure customers' willingness to recommend a company's products or services. The indicator ranges between -100 and 100 and is calculated by subtracting the percentage of clients that are not likely to recommend a business from those who are likely to do so. According to a survey carried out in Mexico in 2019, companies operating in the hospitality and transportation industry achieved the highest Net Promotor Score (NPS). The segment recorded an NPS of 45.3 that year. Health followed, with an NPS of 42. In comparison, companies in the telecommunications industry registered the lowest NPS in the country, equaling 23 points.

Customers worldwide are expressing dissatisfaction with delivery services, with a 2018 survey finding that globally, the industry had a Net Promoter Score (NPS) of -9. The country with the highest NPS was the United States with nine, while France had the lowest NPS of the countries in the survey with -29.

The Net Promotor Score is calculated by subtracting the number of customers who would not recommend a company (detractors) from the number of customers who would recommend the company (promoters).

This statistic looks at the net promoter score (NPS) of telecommunication service providers in the United States in 2015/2016. Consumer Cellular (Wireless Carrier) showed the highest score rating, with a score of 80.

This statistic looks at the net promoter score (NPS) of the leading telecommunication networks in the United Kingdom (UK) in 2015. O2 showed the highest score rating, with a score of 9.

This statistic displays the highest net promoter scores (NPS) of business ranked by customers in the United Kingdom (UK) in the first quarter of 2017. Nationwide, John Lewis and Aldi had the three highest NPS of businesses operating within the UK.

In 2023, the Brazilian beauty and personal care brand, Natura, reached the highest Net Promoter Score (NPS) in their home market, Brazil. The Mexican market followed suit, with an NPS of 91 percent. Overall, Natura recorded a Net Promoter Score of over 80 across all major Latin American markets that year.

Companies in the automotive industry had the highest Net Promoter Score (NPS) in Spain at the end of 2020. The NPS scores the customer experience and satisfaction with companies. Sectors involving accommodation and IT and electronics activities ranked second and third respectively. In contrast, companies of the energy and banking sectors had the lowest Net Promoter Score, both with negative shares of -13 percent and -29 percent.

Between 2017 and September 2022, USAA was the car insurer with the highest net promoter score (NPS) in the United States. NPS demonstrates policyholder loyalty and measures how likely customers are to recommend their insurer. USAA received a NPS of 79 percent between 2017 and September 2022.

Among major smartphone manufacturers in Vietnam, Apple had the highest net promoter score (NPS) of 75 as surveyed in December 2020. Samsung had the second-highest NPS with 64 points. NPS is used to indicate how likely it is for customers to recommend a product or a service to others. It helps companies to understand the level of customer satisfaction and brand loyalty.

In 2024, Aldi was the second-most favorite retailer among Amazon Prime users living in the United States. The net promoter score (NPS) they assigned to the grocery retailer was 48.2. Unsurprisingly, U.S. Prime shoppers ranked Amazon as their favorite retailer, with a net promoter score of 55.

As of 2023, ICICI Prudential had the highest net promoter score (NPS) of 62 amongst the life insurance providers in India. Closely followed by HDFC life and Max life at 59 each. NPS measures the loyalty of consumers to a company.

This statistic displays the lowest net promoter scores (NPS) of business ranked by customers in the United Kingdom (UK) in the first quarter of 2017. Bank of Scotland had the lowest NPS of the business surveyed, while the German car brand Audi has the second lowest.

This statistic illustrates the NPS (Net Promoter Score) of BBVA Group in selected Latin American countries in 2016. That year, BBVA had its highest NPS in Paraguay, 86 points, followed by Venezuela, 68 points. In Peru, on the other hand, the NPS of the Spanish bank was only 21 points.

This statistic shows the Net Promoter Score of life insurance customers in selected countries worldwide in 2018, by channel. In Canada, the NPS of customers who interacted with their life insurance company digitally was -12.5, whereas it was 16 for those who used multiple channels.

This statistic shows the Net Promoter Score for insurance customers in selected countries worldwide in 2017, by insurance branch. In China, the NPS for insurance customers who had been in contact with their insurance company in the past year was 59 percent point higher than those who had not.